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Vodafone
Product Rating   
Vodafone was the first UK mobile network and is now the world's biggest mobile telecommunications group.
Vodafone Consumer Reviews
(367 reviews)
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Displaying reviews 1 - 100 of 367 (displayed in order of date):
Reviewed by Jay on 07/01/2012
One of the worst networks I have ever come across, the key word which sums up this network is DELAY. They delay in answering their phones, they delay in sending final bills..in fact it is your "responsibility" as a customer to track them down to finalise payments on your account otherwise you might discover hidden costs and bills when you least expect it! Their network connection is grossly overated, as I did not receive network coverage in many main areas. All this being said, some of the staff are polite and helpful (when you finally get through to them that is) sadly the key word here is a few. In short I have given this network one star, if I could award less I certainly would have.
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Reviewed by mike cummins on 04/01/2012
Vodafone have aklways been rubbish, alwasy will be. I cannot even login to their website - My Account - when I ask for a reminder I'm prompted to add my mobile number. When I do that I am returned to the same page. Vodafone is a eaphemism for 'going round in circles. I've been with them twice. Never, ever again.
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Reviewed by vicky on 27/12/2011
DO NOT USE THESE PEOPLE. I've been with them a while and sang their praises for ages but I couldn't have been more wrong. I've been waiting TWO months for my phone to be repaired and sent back to me when it was meant to take 7-10 days. Every time I call them up I'm assured it will take just 2-3 days more, every time the deadline arrives and still no phone & they fail to keep me informed on what's happening so it's always me calling them and getting fobbed off with excuses. They won't even let me cancel my contract with them.
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Reviewed by kahru on 23/12/2011
Do not use vodafone, the customer service is a joke, they are inept incompetent and are liars avoid
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Reviewed by HMP on 17/12/2011
If you can negotiate your way through the interminable maze of trying to actually speak to someone at Vodafone, you get their 'Sales Prevention Officer'. Deal with Vodafone at your peril. Their 'Customer Care Team' are impotent and inept. Worse, they really, really don't Care. Where's the rating at '0' - truly abysmal!
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Reviewed by ac on 17/12/2011
rubbish customer service
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Reviewed by Whoisthatchild on 16/12/2011
I have been a mobile phone user for about 20 years I guess (seem to remember having a mobile about 1991). I have used many different networks and find I have no choice but to use Vodafone. I use my mobile phone for my business and any missed or dropped calls are money lost to me. I don't particularly appreciate their customer service but then who does have good customer service these days? It's call quality and coverage that count. I have just checked out the UK coverage from links on this site and you can see from the links that Vodafone provide the best coverage. Not so sure about 3g as this is not used as often by myself but as far as calls go you need to be on Vodafone if you use it for business (unless you prefer not to be contactable, eg if you're a customer service rep, lol). My contract is up for renewal and although it's a shame I feel I have no choice but to stick with Vodafone.
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Reviewed by me on 12/12/2011
You want the hassle sorting problems out (which are never sorted) by the customer service team, be my guest sign, up to Vodafone. You want double charges for your bills when paying online (you'll never receive the promised refund), be my guest sign up to Vodafone. You want a website that doesn't work 80% of the time, be my guest, sign up to Vodafone. You got time on your hands, be my guest, sign up to Vodafone. The the rest of you, theres better mobile services out there, trust me.
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Reviewed by john smith on 11/12/2011
vodaphone is rubbish. I can't even be bothered to waste another breath on them!
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Reviewed by Ali on 10/12/2011
So far so good. Great reception. Customer service seems like they know what they are doing... definite upgrade from the mishaps of o2 :( ( But I am a newbee so only time will tell if they can keep it up
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Reviewed by Helen on 09/12/2011
customer service is absolutely rank - cannot understand a word you say - repeat themselves over and over again - never give you a solution - USELESS - my contract due for renewal - needless to say not with vodafone
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Reviewed by Linda on 06/12/2011
Vodafone are now terrible don't sign up to a contract with them
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Reviewed by Lucy on 02/12/2011
I have been with vodafone since I got my first mobile phone in 2000, the whole family have, and we are very satisfied. Staff have always been very helpful - in the shops, on the internet and over the phone. I'm not rating them on the quality of any free stuff they might throw in, as simply I am not interested, I'd much rather have a decent network, than a terrible one with loads of great free gimmicks thrown in. Although saying this I do like being able to purchase festival tickets before they go on general sale. We've never had problems getting a signal, never had any unexpected charges, apart from once when we forgot to cancel insurance (which was quickly sorted). When compared to other networks they also work out the cheapest on a pay monthly contract, I would never switch to another network.
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Reviewed by E Evans on 01/12/2011
Stay well clear of Vodafone. After sales are a joke and it's damn well impossible to understand what their foreign call centre operators are trying to tell you. I have been with them for 7 years but won't be renewing when my current contract ends.
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Reviewed by mrslow on 28/11/2011
if you are living in Blackpool(Lancashire)avoid vodafone.I have an 18 month contract and it is totally waste of time and money.
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Reviewed by Max on 27/11/2011
Wow, vodka phone freebies rubbish, just had a major choice to make, £1 off a football training session, or save to get a fiver off currys. Amazing, gonna get off voda phone as soon as possible!!
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Reviewed by Lauren on 26/11/2011
If I could put no star rating I would. Vodafone are a complete waste of time and money, had nothing but problems with them in the last 9 months. They take payments twice and refuse to refund the money, which is theft! They say they will change your payment date on request but never process it on their systems so you are late paying in their eyes do they cut you off. And when your contract finishes and you pay the bill they claim you never paid and send sent collectors after you! To add to the never ending list of complaints their staff are useless, rude and arrogant! I would advise anyone to stay well away as from my experience and a lot of others that I know they will rinse you for all you have! I am left with the threat of debt collectors coming after me for something I paid on time! I have all the proof I need to show i paid, so bring it on Vodafone it's my turn to rinse you!
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Reviewed by Jane on 21/11/2011
I've been with Vodafone for 16 years, but the final straw has just broken the camel's back. The worst call centre staff imaginable, with little or nothing to say other than to keep aplogising. When you tell them you're going to leave, they show no regret, and simply explain how to do it! Quite incredible, and despite the product actually being okay, they're let down by appalling staff.
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Reviewed by ex-vodafone user on 19/11/2011
I paid Vodafone money just to get out of the contract! The main reason was that their 3G coverage is terrible in and around London, of all places! Despite numerous promises to improve, they failed to do so. So I left them. Now on giffgaff who are on the o2 network, and the difference is amazing! I now get a 3G signal whereever I need it! My smart phone is now working to its potential! Too bad Vodafone, you rested on your 2G laurels. Your 3G network is more like one2one back in the 90s and early 2000s! Like swiss cheese, not deep pan pizza as your hype likes to suggest!
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Reviewed by Mal on 18/11/2011
I have to use Vodafone for work and their reception (outside London and major cities) is uniformly terrible. I don't get a usable signal at home, at work, or, for example, in either of the two hotels I've had to stay in this week. Vodafone's solution (rather than erecting more masts or negotating with other networks to share masts) is to have me pay for a suresignal unit for home and another for work. Doesn't help me when on the road, though. In return my company pays them a small fortune each month.
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Reviewed by shazia on 15/11/2011
I have been with vodafhone for 10 years, i was on pay as u go... i had a good offer with 02, SO i was going to leave vodaphone,,,,,, untill they gave me a Deal on 12 month contract, They mis-sold me the contract........... and its been bad after that, there team is negative, some may help, managers dont call bk, and all they say is sorry. Vodafone charged me 80 POUNDS OVER MY BILL,,,,,, n said SORRRRRY.....
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Reviewed by john on 09/11/2011
i now know u are de number one network in de,u've trasformed lives n improve standard of living in sum part of africa.keep it up
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Reviewed by Sean on 07/11/2011
Have been with vodafone for about 5 years. They've been consistent, had no trouble with customer services and reception is reasonable on my iphone 3gs. I can get a 3g signal most of the time. No sneaky charges like other operators and I've gone over my data limit and used tethering on a few occasions with no repercussions, financial or otherwise. 3g coverage isn't the greatest it has to be said, but then again iphone recpetion isn't the greatest either, as exemplified by my old K510i sony and it's all round excellent reception in comparrison.
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Reviewed by Steve Morris on 25/10/2011
Rubbish, make big promises which they fail to keep. They will say anything to 'solve' the call, but it just results in another when they fail.
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Reviewed by ebenezer boakye-boadu on 10/10/2011
poor Internet service
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Reviewed by Ketan Shah on 02/10/2011
Purchased smartphone with vodafone payg simm. NOT GOOD ! Phone arrived 2 days later, filled out keepmynumber, old number activated 2 days later. Since then have lost all my credit, online a/c does not work, simm stopped working. Expensive phone totally useless. Have spent last 4 days, numerous calls, online queries, problem still unresolved. No one person takes ownership to resolve your problem. Vodafone don't like payg I think. Go elsewhere.
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Reviewed by Dexter Lewis on 30/09/2011
Have been with vodafone for about 7yrs joint business package have a blackberry 9700 smartphone a year old, the screen started clouding up from the bottom, I was told when I bought business insurance at £6 a month that I could have an instant replacement so that there would be no inconvenience to my business needs. WRONG. Took the bberry into local store, will have to send it away and get it mended, called vodafone insurance, the system was down twice, so they advised go into local store, went back they sent it off and gave me a poor quality samsung without email ! 10 days later I now have a different bberry a refurbished one that was someone elses, how do i know coz I keep getting bb messenger from all sorts of unknown people, have now sent email to vodafone, not heard from them, not happy, have another year left on contract, will not renew will take business else where, anyone got the same problem??
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Reviewed by Alex on 29/09/2011
Have been with Vodafone for about 7 years, it was always the best network, good packages and good coverage pretty much anywhere. However, for more than the last year I struggle to get a decent signal and am constantly getting cut off in the middle of calls, I am self employed so this can cause irritation to customers and myself alike. It's not my handset causing this as I have 3 and they all do the same. I know they had some equipment stolen a year or so ago so that could have something to do with it!?! Sadly I'm stuck in a contract til July next year so will try to put up with the gremlins til then.
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Reviewed by Matt on 29/09/2011
Worst customer service in the world. I've been with Vodafone 10 years and when i need help they have been shocking. Any other phone provider can not be this bad. Stay well clear of this company!
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Reviewed by Wee Eck on 25/09/2011
Have been with Vodafone for years, I am in the process of trying to find a better provder in the area when I told Vodafone this they kept phoning to try to keep me as a customer they then told told me they would phone me back with some deals they didn't bother. Poor poor customer service.
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Reviewed by Naveen on 11/09/2011
Umm. It's great but it's message offer is screwing me up . I'm 18 years old and i text alot . So it would be better if vodafone changes it to 1p/msg to any service provider . Otherwise i have no option other than PORTABILITY!!!
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Reviewed by hannah dee on 18/08/2011
I havnt had my free texts this month I have payed. My 10pound n still havnt had them I was ment to have them yesterday I have ring but got cut off
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Reviewed by Peter on 17/08/2011
I have had a Nexus One handset with a Vodafone monthly contract for a year now. I have had nothing but problems with both the handset and the service since I started. I have endless problems connecting to my mail service and with the touchpad. I almost never get a 3G connection. Additionally, last week I was on a course at which it was essential that other participants were able to text me: it turned out that even though the phone was apparently connected to the network, it couldn't receive incoming calls or texts. Vodafone complaints department couldn't care less (the only thing they can offer for the handset problems is to send it away for repairs - which will take up to 10 days. No replacement handset - because I haven't taken out insurance on it with them!) I could go on ad infinitum. The contract finishes in 02/12, and I'll be cracking open a bottle of champagne to celebrate. 1 star? Hah! Minus 10 stars wouldn't even come close!
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Reviewed by Tracey on 14/08/2011
Excellent network, I have been with Vodafone for 5 years now. Before that I was on O2. I transfered over to Vodafone I think it was because I was tempted by deals they had at the time. I have moved away from vodafone a few times within the 5 years but it never lasted long (always under a month lol) but, everytime, I came back to vodafone. I even went from vodafone to o2 to 3pay to orange back to vodafone once (all within a month). I even ported my number with me all through the networks. Vodafone imo are the most generous and helpful network of them all. They even gave my husband 5 pounds free credit when he ported his number back to vodafone (he left with me and ported his number too except he went to o2 then 3pay then back to vodafone and didn't do orange lol) anyway he sung vodas praises and he got 5 pounds credit lol. He asked if he could get his 'stop the clock' deal back since he had it on his sim before we moved and as did I, we didn't expect vodafone to say 'yes' as that deal was outdated/didn't exist anymore. My husband and I recently joined 3 again but, again only lasted 2 days lol it was only because we had trouble with the signal the previous day as we couldn't do anything at all on our laptops but after 2 days of an even worse signal on 3, we went back to vodafone(we didn't port our number though) Vodafone is where we are going to stay from now on no matter if we have signal problems. Vodafones signal is not rubbish like 3s' When we tried 3, the signal was 'up and down like a yoyo' unlike vodafones' yes it did go down once ane even had "SOS/emergency calls only" but not as much as 3! In my experience vodafones' signal quality has been enough to get a full phonecall out of and never once dropped and never experienced a signal where it sounds like you are talking under water nor did it ever sound robotic like I have had whilst on O2. Vodafone has also not ripped me off like orange have in the past. I have had credit taken fo r no reason, I never got a deal that was promised when I was with them hence why I was with them less than a week before asking them for my PAC and taking it back to vodafone. I am not leaving vodafone again and I love the fact I got my stop the clock deal back although when we first had stop the clock when the promotion was on, it was 15p to any network for up to an hours phone call then it changed to 30p for an hour then the simplicity? Tarriff came about and it went up to 60p for an hour then came the VAT increases (20%) so went up to 63p but, to me that's still great value. I don't phone anyone much as I mostly text but I don't send many of them either nowadays but, I use my phone mostly for internet, playing games and listening to music which I purchase from vodas music store. I buy the packages 10/25 track packs. I get voda text and web freebee just for topping up but, I don't get to use that as I have a Blackberry phone which I love so, have to purchase the BIS packag e at 5 pounds per month but, I don't mind. Never had all this value/choice on any other network I have been with. Vodafone forever! Lol
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Reviewed by saamir on 10/08/2011
vodafone is a great mobile network it always has strong connections and in all my mobile phones my mobile network has always been vodafone.
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Reviewed by indra on 09/08/2011
me and my sister went to vodafone and took a blackberry contract phone with 300 min and text and 250 mb internet , but when we check on phone it says only 200 min . we went to vodafone store and showed them the contract paper but they say there no such offer. i m wondering though we have all the paper and proof of contracts why can't they do it 300 min . i think they like to play and joke with customer. now you decide which network you will go for
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Reviewed by Janine on 02/08/2011
Had to be the worst service I have ever received. Do not use them! My blackberry broke under warranty 3 weeks ago and they keep sending me back a broken phone. No one has managed to help me and I speak to a different person in Egypt everyday. The delivery man who came with my new (empty phone, no back, battery, memory card)told me they keep them in business! Do not use Vodafone. To top it off I hardly ever get a reception. o2 are way better.
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Reviewed by Ayasha Patel on 27/07/2011
I mostly get no recepton and the calls sometimes just switch off if someone is thinking of switching to vodaphone dont i think 3 offer the most deals but o2 is the most sufficent!
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Reviewed by Ramona on 14/07/2011
I've been with Vodafone for nearly 3 years now (PAYG) and didn't have any problems (hence why I can't say anything about their customer service). Reception is generally good, apart from our flat but that's not a problem as I can use landline or wifi there. Thinking about switching to Three because of the better deals (for pay monthly at least) but after reading this forum and talking to friends I might just stay where I am as it seems the safer option.
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Reviewed by naggen07 on 10/07/2011
iv been with vodafone over 10 years recently got an i fone 4 nothing but problems vodafone dident give a dam this fone was sent in the post so when i refused to pay 150 euro for the fone they cut all service i cant even recieve a call they are still sending me bills even though i have no service they said i was in breech of the contract i signed but i signed no contract it was posted to me im also selfimployed so i am loosing busness without my number is their anyone i can ring like a legal advice service naggen07
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Reviewed by Joe on 01/07/2011
I have been with vodafone on and off for about 10 years. The coverage is generally quite good and the service is very reliable, I do get a few dead spots where I can't get a signal. The customer service in my experience is dreadful and the only reason I have stayed with them so long is the ridiculously good deals they have given me every time I have tried to leave. I think the company has got too big and the various departments seem to be competing with each other (and all losing)
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Reviewed by Charlie on 28/06/2011
I have been with vodafone for about 4 years. I am only with them because they are the only company with which i can get reception in my house. They are the worst company I have ever come across in the whole of my life.Every issue i have had with them (which has always been due to them) has taken a ridiculous amont of phone calls,time and broken promises. They don't have a clue what they are doing. If Ryannair started a mobile phone company i'd jump to be with them before vodafone! I am not going into details of what has happened with them, partly because I find it so stressful to even think about it. one of the worst things they did was to accidently take £550 out of my account. It took them 6 months to pay it back. at the time the repercussions of them taking that money were enormous. A bunch of faceless, unscrupulous liars. terrible, terrible company!!!
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Reviewed by Raj on 20/06/2011
i have recently been cut off PAYG for not using my phone (outgoing calls or texts) for 6months according to Vodafone. in actual fact its more like 18months but they have recently started doing this as far as i can tell. not even a text to tell me this was happening despite being a communications company???? grrr! called a day or two later to find my number gone forever and they said i couldnt complain anywhere as "...no account to physically register a complaint sir..." >>>>>WHAT ABOUT A PEN AND PAPER?! now with orange and have a great new phone :)
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Reviewed by Juliet on 20/06/2011
I've been with them now since 2007 and I must say it's now time to move on. They mis-sold me products that I didn't want, I did call to cancel it 6 times GPRS sytem even though I told them didn't want it & need and specificly I asked them to cancel it. They send me a phone which didn't work and they send me another one which than they decided my contract started from the day they sent me the second phone(which after a few months didn't work so got the other one working). They keep lying about the stuff I asked that I wanted and they said it was included. It's like a battle with them which I feel like I'm the losing out. My advice: steer clear!
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Reviewed by Kellie on 12/06/2011
Iv been with Vodafone for over ten year now on pay as you go, iv had a few problems over the years but nothing that Vodafone didn't fix straight away. I know I won't be changing my network provider any time soon. Well done Vodafone
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Reviewed by Haditup2ear.com on 12/06/2011
My limited company is also in dispute. So, they've terminated the service. try running a business without access to mobile. Try to convey that message to them....impossible! They have no concept of customer service they are now too big for their boots and their systems are appalling.
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Reviewed by J Robinson on 24/05/2011
Had a Vodaphone contract for 18 months with no problems - however when re-contracted with them recently, within the space of 2 weeks they cancelled my new number in error,charged me £497 for this error, gave me a new sim which took 3 days to arrive and then billed me for the days when I couldn't use the phone. I am still awaiting them to completely resolve this and they have offered me £10 compensation for the whole fiasco - all I can say is if that is Customer Service they can keep it. Very disappointed after the previous positive experience with them and it is clear when things go wrong they do little to help the customer even when they are at fault
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Reviewed by tomexh on 23/05/2011
Good network and that is it. Turned off new phone three days into new contract even though i informed them i was staying and my upgrader carphone ware house informed them and was told it was for not paying my bill. Then billed £497 for a cancellation that had been cancelled. then sent a text message to say i hadn't paid my bill Do i need to say any more
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Reviewed by stephanie brown on 19/05/2011
i have vodafone as my network and i have to say, it is not that good but i steal ike to use it.
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Reviewed by Richard Woods on 09/05/2011
They changed the fact that we could downgrade our call plan, who can say over an 18month period what their life will bring, mine happily brought me back to my family so didnt need the massive amount of mins every month, though apparently i cant now downgrade to something more suitable. Also where i now work i cant get a signal, though at times its worse in that i get a signal then within a couple mins its gone again... Vodafone get your guys and gals out to Cambridge and the surrounding areas with some boosters, I'm changing to O2 when my contract runs out in 4 months...
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Reviewed by SANUR ALI on 05/05/2011
Been with Vodafone for over 20 year, no problem at all. Whether i'm in Scotland or Wales or in London i've always had a excellent signal no call cut off. Well done Vodafone keep up the good work.
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Reviewed by Maureen UK on 04/05/2011
I have always had a Vodafone network and have always been very satisfied. The signals pick up where other networks fail miserably unless you are on a hill, but Vodafone seems to pick up anywhere and has excellent coverage both in the UK and Europe (I haven't tried it further afield, so am unable to comment on that) I have always found them really helpful, especially in my local Vodafone shop as nothing is too much trouble for them. Thank you Vodafone and long may it continue.
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Reviewed by pix on 01/05/2011
Appalling customer service, and network support. failing top send or receive messages, have tried swapping handsets and sim cards, but problem persists, just told to try other stuff, with no explanation of how to do it, and all information given is contradictory. cannot wait for my contract to end so i can escape!
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Reviewed by Andrea Khan on 25/04/2011
I BEEN WITH VODAFONE FOR A VERY LONG TIME AND I NEVER HAD PROBLEMS WITH THEM AT ALL. IF I DID THEN VODAFONE WILL ALL WAYS HELP ME OUT WITH EVERYTHING :)
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Reviewed by Mike on 23/04/2011
Vodafone Customer Service is just a joke. I have been told once that they can't resolve a very simple issue and if I'm unhappy I can go elsewhere. Shocking service!
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Reviewed by Ange uk on 19/04/2011
Compared to o2 vodas signal im amazing miles ahead. Customer service could be a tad more helpful but i hardly have to ring them anyway. Superb network.
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Reviewed by El Nino on 14/04/2011
I ordered a mobile internet 3G dongle from Vodafone, but I decided to send it back to them because the signal strength and speed was absolutely poor! However, sending the dongle back took great difficulty! It took me approx 20 minutes to connect to Vodafone customer service (and this after being deliberately cut off twice!), and even then, the customer service rep was awful - extremely unfriendly, cold and unhelpful! Finally, after 15 minutes of trying to explain the problem, I somehow got them to send a courier service out to collect it in the end though. Furthermore, when I opened the dongle to put the SIM card in when trying it out, I found what looked like some dried red coloured deposit - possibly blood - in the SIM card slot! I also found out that once you have bought the dongle (I got it on PAYG), you have to continuously top it up every three months, otherwise they will permanently disconnect you! They deliberately put this in the small print, which was the second reason why I sent it back, in addition to the poor signal and speed I was getting (I thought Vodafone were supposed to have the best UK coverage for calls and internet???). Anyway, just to sum up, I've had an awful experience with Vodafone as a temporary customer - so I can only imagine how bad it would be to take a phone contract out with them! I was actually thinking of switching from T-Mobile (my current network) to Vodafone when my current phone contract ends this summer, as they are the only major network offering smartphones on a 12 month contract - now I think I'll probably either stick with T-Mobile or maybe go to Tesco mobile if they offer the new iPhone on a 12 month deal. Avoid this network like the bubonic plague!
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Reviewed by cpr on 11/04/2011
Appalling customer service with advisors failing to read properly you account details. Promised me a new iphone 4 to replace one that broke 6 weeks after buying it from them. It took 6 weeks to get a handset and then they sent a second hand 3gs !
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Reviewed by Gaz on 08/04/2011
I tried to use the online itemised billing without success. So called 'Customer services' and have never from any other company had such bad service. You get told one thing by someone then the opposite by someone else. The staff do not seem to have a clue. I tried to complain to a supervisor and was told they would call me back but guess what no call was received. I will be using another supplier and telling everyone who will listen how bad Vodaphone are.
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Reviewed by Deano on 05/04/2011
I was fine with Vodafone until I bought a new phone that keeps going wrong. Their customer service is a disgrace, as are their shop assistants who just dont help. 30 mins in a store waiting for somebody, whilst they all stood around trying to make sales. it took me almost 2 hours of waiting in different stores before i got anybody to send it off. it came back and had exactly the same problem and they have done nothing. I rang to make a complaint and was told "we dont have a complaints dept". there are other things but ive given up with them and im going to find another provider, cant see how any can be worse
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Reviewed by jc on 30/03/2011
Really shoddy customer service. I can't get a signal at home without a Suresignal (that'll be £50 please) and now Vodafone customers can't get a signal at my workplace. I have been offered the solutions of either paying over £250 to buy out my contract for a service they can't provide or using a different phone which still won't receive a signal. I know that you can't cancel your contract just because they can't provide a signal, but this seems morally and ethically wrong.
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Reviewed by Dave on 15/03/2011
I couldn't recommend any network over vodafone! With the exception of Orange I've never had better coverage for calls and texts. The Vodafone customer service is first rate, although their deals are perhaps a little more expensive than some of their competitors I prefer to pay a little more and know that if I have a problem it is sorted out within a couple of phone calls! Many companies would benefit from taking a leaf out of Vodafone's book. I have tried many different networks in the past and have been unsatisfied with unscrupulous customer services, or poor coverage and returned to Vodafone, where I have remained for the past 7 years. Admittedly the staff in Vodafone stores seem a little ill trained and not as informed as I would like, but this seems to be a common trend with branches of any network. I would certainly not recommend taking out a contract through a third party, things get very complicated if anything goes wrong. I am very happy to deal direct with Vodafone and have been for many years now.
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Reviewed by Jason on 14/03/2011
Coverage is great but the data service is only fair as its inconsistant especially if your signal is poor (but can txt and make calls) but data fails.
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Reviewed by kj on 06/03/2011
Shocking,inconstistant service.
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Reviewed by Ady on 03/03/2011
Vodafone are good until you have a problem. I have been with them since 1996 and never had any real issues. My handset went wrong 3 weeks ago and its the firt time i have had to speak with customer services. All i can say is shocking.I have made more calls chasing them in the last 3 weeks then using my phone for normal calls. They have just recently sent some standard letter in response to my complaint and offered £20 compensation. Big deal. I have told them to keep the money and invest it on customer services. Never again. I will be looking for a new provider shortly.
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Reviewed by Emily on 03/03/2011
I actually think vodafone is really good. They always have good coverage, and helped me out a lot when i was in Nepal, their deals are usually really good as well! i dont understand what people are complaining about.
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Reviewed by Stuart G on 01/03/2011
Totally useless. Where do I begin... 1) Billing. Useless. Online service worked for all of 2 hours. Never worked again and requested paper billing instead. Got a bill after 4 months! Was a pain in the bum because despite getting a txt to say the bill was available online - no amount given, and not being able to log in meant every month I had to manually make a payment. Not convenient at all. 2) Handset breakage: If every other operator can replace a phone next day via post why should I have to travel 8 miles to a Vodafone centre? 3) Signal is a geographic thing of course and the coverage maps look great, but often performed poorly for me in areas with reported good coverage. 4) Customer service: useless, unhelpful, rude and arrogant (not quite as bad as 3 in their early days though) when challenged. 5) A draconian termination clause. I wanted to serve notice early on the contract and was told to ring on a date 3 months ahead to give them 30 days notice. Why? Is it beyond feasibility to hold on file that the customer wants out and develop the system to work better for all and send a termination bill? If you ring slightly late then congrats, you just bought yourself another 30 days of rubbish service through no fault of your own, despite signing up for whatever period you took out at inception. Who else does that? If you take out a loan or finance over a given period then you pay, get a letter near the end and then check your DD to make sure that it's cancelled and it stops. Win/win!!! Not difficult at all to implement and Vodafone (I'm sure not just them) could do this too. Of course I'm not cynical enough to suggest this plays nicely for them, am I!? Never going to use them again, like 3 mobile. Orange and T-mobile are way way way better to deal with on a personal and support level. Vodafone - too big - too clever and plain rubbish.
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Reviewed by A Hartley on 25/02/2011
I have never experienced such appalling and incompetent customer service in my entire life. I have spent hours trying to change my contract and now leave, and have had two letters and an email ignored. I could not possibly recommend them to anyone.
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Reviewed by james b on 25/02/2011
Good retention deals and excellent customer care. Pity about the cost of calls when roaming but more than happy with UK coverage and relibabily of calls and Internet on the move.
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Reviewed by s meeson on 15/02/2011
removed cap on mobile without letting us know so we had 3 months £120 bill's when we ask them thay said thay stop doing a cap on bills
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Reviewed by colin on 07/02/2011
Vodafone store staff are both clueless and rude, i for one will be looking elsewhere from now on. Whatever happened to costomer service
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Reviewed by steve barraclough on 04/02/2011
I have had a business account with vodafone for a lot of years and always thought of them as not the cheapest, but the most professional. I have seen them going downhill for a couple of years and there current instore staff have completely backed up that opinion. Been into two stores recetly to arrange an upgrade, firstly to crown point denton where the chav style kids told me they don't do demos anymore and i should "go into o2 and try it, then come back and buys it from us, innit" so off to stockport i went where they did demo and seemed a liitle more human, but in the end i didn't have the relevant correctly made out paperwork for them, for some reason they needed it differently than i have done 40 times in the past few years! The girl was new and young so obviously i asked to speak to the manager, but the nice young lady told me that he was too busy and he wouldn't change the decision anyway. So i'm not prepared to continue in my quest with vodafone and am now looking for an alternative provider for our business
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Reviewed by Don't use Vodafone on 04/02/2011
Was a customer years ago, all you get is lies, sent a phone away for repair and came back with exactly the same fault and customer service is appaling
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Reviewed by Fed up on 03/02/2011
As i type this been waiting 29 minutes to get throught to customer services... Terrible!
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Reviewed by Med on 29/01/2011
Got a new contract with Vodafone and there useless setup took 5 calls to get finished. You would think you could get a good deal with thebut no one person trys to charge you one thing and another rep another wth. Makes no sense at all to me e mail complains and questions go un replied too, all in all no usee go with o2 far better. Ps why are some reviews damming to hell but give 5 stars that's insane
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Reviewed by Chris on 27/01/2011
Just so this makes sense to people, I live in Manchester and have regularly taken mobile phones to North Wales, Cumbria, Devon and Cornwall. (And abroad to Greece and Egypt). I've had the benefit of a number of providers since owning my first mobile phone... I began on Vodafone - it was amazing. Coverage was unrivalled and customer service couldn't be faulted. I then moved to BT Cellnet, and then O2 - they were a close second to Vodafone. Coverage not quite as good in certain places but not bad at all. I found in the remote areas of the Welsh countryside the signal strength was weak to not at all - Vodafone on the other hand was better. Then I went to 3... Not recommended. I went with 3 to get the many 1000's of free "3 to 3" minutes. I used hardly any of them as I never had enough reception. Strangely, 3's reception was strongest in the remote areas of the country - in Manchester it cut out on me all the time! (I ended this contract early with a buy-out!) I am now back with Vodafone and in my experience are still the best for coverage. I have had an 18 month contract and have just renewed it for a further 24 months. The data speeds are lightening fast. I can't comment on Customer Service problems, only that my last upgrade went smoothly and the staff were pleasant each time I phoned them.
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Reviewed by Chrissy on 20/01/2011
Stuck in 24 month contract and crying my eyes out. The worst customer service in history, their advisors promise one thing and don't deliver. and I don't get a signal at work at all and poor at home. It drains out a full battery in 5 hours trying to find the signal all the time. Complaints not dealt with properly. Sitting here with an O2 phone conviscated with full signal and I have nothing on mine - totally shocking..
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Reviewed by Kaye on 18/01/2011
Have been a V customer for 9 years, the only reason I am staying with them is they offer about the only coverage in my area. If not I would have given them the heave ho - they are the most unhelpful, by the book, cannot be wrong people. AAAAAGHHH
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Reviewed by Steve on 17/01/2011
Been with Vodafone for ages. Good signal, never any problems. Just phoned customer services after Carphone Warehouse messed up my upgrade, and was delighted to speak to polite, intelligent and helpful people who sounded interested in my problem and fixed it within seconds.
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Reviewed by TopTenShopper on 29/12/2010
Im on a 24 month contract with vodafone and i cant tell you enough how much of a bad decision i have made. I have regretted moving to vodafone and should have stayed with O2. Vodafone are rubbish i was told 3 different things by 3 different members of customer service and also another 2 different things by a manager and supervisor. There isn't efficient training and they don't care about their existing customers they only care about inquiring new ones. I cant wait i might even pay of my contract to get rid of these people. They are rude, inconsistent and poor mannered (even the managers!!).
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Reviewed by Michael on 17/12/2010
The worst customer service in history, staff have zero people skills!!!!!
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Reviewed by kj on 22/11/2010
Customer service is shocking i only stay with is due to best coverage
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Reviewed by simon thodey on 22/11/2010
Service is disgusting. Hard to believe you can get billed £1000's in 3 weeks in international texts. So between price and quality it fails abysmally on both. I can't now get through to pay the final bill as they only have an automated system and I am not now a customer - so they have made all manner of threats to me (I owe £16). I made some complaints in the last couple of months of my time with them. The ombudsman says I should make yet another complaint to them. They have not answered my letter sent over a month ago. You need to have rocks in your head to use these people. They should not be in business. You only live once and this is simply wasting your time. The lack of business ethics in disclosing fees and service is astonishing and the worst I have encountered in any business in my 57 years.
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Reviewed by soniya on 22/11/2010
vodafone is sooooo bad..i dont get it a minuite ago the reception on my phone was okay and then when im at home there is no reception. And even if there is it wont let me send a text or call unless a 3g sign comes up on my phone. how annoying!!!!!!!!!!!
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Reviewed by Joseph foster on 16/11/2010
It is the best service ever.
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Reviewed by trevor on 14/11/2010
ive been a payg customer for quite some time now and haven't had any problems with vodafone the customer services have been good, signal quality is excellent where i live, sure there are a few weaker spots but once you get past them its ok again. with the payg perks i use i get good value for money as well. all in all great stuff
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Reviewed by david on 03/11/2010
the worst broadband service i have ever seen every 2 minutes i am constantly disconnected from the internet or xbox live and it is an abberation of a broadband service that i most surely will leave and i recommend everyone else to stay away from this contrived network
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Reviewed by Chris Parkin on 01/11/2010
Company Mob and I can say in all aspects of buisness useless!!!!!!!!!!!!!!!!
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Reviewed by Will on 29/10/2010
I have had a company mobile on vodafone for the last 3 1/2 years. I can't comment on billing as I never see the phone bill, but I have never had any problems with the phone (an ancient nokia 6021) and never had a reason to call their customer service. Signal strength has always been good too.
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Reviewed by mark french on 27/10/2010
Subscribed to mobile TV - switches off after a month and seemingly every operator I speak to (been a cast of thousands) gives me a completely different reason why it happens. Each time I call them they get me to spend 45 plus minutes on the phone going through their onscreen manuals when I keep telling them that they have switched the service off. I cannot be alone on this - now month three has passed and guess what...I have had mobile TV switched off again. Now on my third call this month with two different answers already in the bag....
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Reviewed by Denis Poole on 07/10/2010
Been with Vodafone for over 10 years always had excellent service and been highly delighted at contract renewal.!! Until now had poor rude conversations at my renewal upgrade been passed from one operator to another unable to understand because of poor ENGLISH LANGUAGE skills Have decided to terminate contract and go elsewhere.
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Reviewed by Daniel on 01/10/2010
Their advertising and their prices makes them seem like the most reliable network providers. In my personal experiance this is not true. Their customer service is absolutely atrocious, their insurance (for iPhone at least) is overpriced and relatively slow and cumbersome. I took my phone into a Vodafone store after the screen was smashed my claim was accepted as a REPAIR, however my phone was not repaired, I received back (after 2 and half weeks waiting) a phone that seemed to be made from canabalised parts of other damaged iPhones. This would have been acceptable if had come back with some kind indication the repair was carried out by an official Apple engineer, I know for a fact that refurbed phones provided by Apple are sent with an Apple certified sticker, mine came back wrapped in paperwork. Anyway I wouldn't be on here moaning if that was the end of it. Since repair, the touch screen is totally unuasbale, it feels erratic and unresponsive infact the touch part of the screen worked perfectly even when the glass was smashed, now it simply can't be used. Without even touching the phone it decides to open apps etc. All that was offered was another lengthy repair and then after much complaint they will send another refurb at the time they collect this one. If they only intend to refurb why can't they have sent a refurb initially without making me wait over 2 weeks, that way when it arrived in a substandard condition I wouldn't have been fuming!!
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Reviewed by sean davies on 30/09/2010
I bougt a HTC legend from Vodafone for 20 pounds a month which was the cheapest deal available at the time however they have reception everywhere in my area except a total dead spot where my village is located so I had to return the phone. I would recommend them however as I have friends on Vodafone with great reception and the people at the shop were very kind and returned my phone with no fuss at all
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Reviewed by Lesley on 29/09/2010
Awful service! Poor communication between staff. So many problems over the last few weeks and being fobbed off with different excuses. Do not ever use vodafone their customer service is shocking!!!
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Reviewed by Terry Smith on 29/09/2010
Over the last 2 months I have recieved 4 calls from Vodafone telling me that after 15 years of being a customer I was really valued and was there anyway that they could help me. Well today my iPhone 3GS failed and so did Vodafone customer service. They were appalling, they clearly read from a prepared script and are not empowered to deviate. Result as soon as my contract terminates I'm off to another provider. Brand image is dead so is customer service at Vodafone.
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Reviewed by Eileen Tyler on 27/09/2010
We got issued with a vodafone 3G 625 we had previously O2 which gave usgood coverage. This is the worst phone and worst network I have ever used just don't go there.
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Reviewed by kjbn on 24/09/2010
Best coverage,average customer service but fair usage policy is a joke
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Reviewed by David Dalziel on 18/09/2010
I have tried all the networks and Voda is the only one I can use on a train uninterrupted on the National Express rail network to the East Coast
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Reviewed by abdolreza hashtroudi on 12/09/2010
the best network price and quality wise. best customer service, very helpful and professional. best coverage, never let you down. in general well done all
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Reviewed by howardtc on 02/09/2010
Network coverage is OK but I have given up after being a customer for many years. The Customer service staff are no doubt doing their best and are always polite - but first you have to get connected, and after waiting on line for 33minutes having already spent ages getting connected in the first place I am texted a phone number of a department that is closed. The next day I gave up even trying to be connected to any of the help lines and emailed customer support, who responded a day later not resolving the issue at all. Tried telephoning to close the account and gave up. Now waiting on email customer support again. Still trying to close my account.
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