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Virgin Mobile
Product Rating   
Now owned by NTL, Virgin Mobile is a virtual mobile network operator, using the T-Mobile network to supply its services. Virgin Mobile has won the "Best Customer Service Award" at the Mobile Choice Awards for six years' running. UK coverage is greater than 99% of the population.
Virgin Mobile Consumer Reviews
(57 reviews)
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Reviewed by Justin on 07/10/2008
I cant fault this network their customer service is excellent I once was on pay monthly and was charged wrong for a call which ended up in me recieving a bill for £87.34 i called their team and they looked into this charge and they refunded me back £55 this was due to a technical helpline that had the wrong pre recorded charge message at the begining of the call. Never had a problem with the signal and always feel wanted when i have a problem and its good to call somebody that is in the same country! Highly Reccomend 100%
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Reviewed by John on 04/09/2008
The best of the bunch by far. Since the early nineties I've been with Voda, Orange, Tesco and o3. I decided to go contract with Virgin because their tarrif was so reasonable. Their customer service is good and I must say very helpfull. Ireally do believe they care about their customers which was not my experience with the others.
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Reviewed by Sarah on 01/09/2008
I have been on Virgin for 5 years now and I love it. They give you rewards, like money off your next phone, discounts on other areas of the Virgin company. The customer services line are always happy to help and even replaced my phone for free even though it was out of it's year guarantee! Their tariff isn't bad if you just want the basic stuff, however I understand you cannot get signal in very good rural areas. However, I have never experienced this personally.
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Reviewed by Lois on 26/08/2008
I loved it when i was with virgin mobile, my unused minutes and text from the month before would roll on to the next month.. I think every network should do this.. You pay for the mins and text monthly, ie meaning you pay for all of them so you should get them even if you don't use them!
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Reviewed by Andy on 25/08/2008
virgin are great, always kind and helpfull
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Reviewed by Emily on 30/07/2008
My tariff is ok but I've had a real problem with reception so I'm swithing to another network. I sometimes can't send or receive messages for no apparent reason, I get messages informing me I have a voicemail but I have no missed calls and I can't get reception in my own flat! Can't wait to get a phone I don't have to switch on and off, wave around in the air or go outside to get signal on!
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Reviewed by jake on 22/07/2008
to L mac if u want new phones u have 2 look on their website tht were the most of their phones r put on the net @ www.virginmobile.com i got the 10,00 pund a month contract which is reli gd and a bargain! and they dont cram the phone wif promotion junk eg. walpapers etc they have 2 i think! otherwise reli gd
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Reviewed by JACKOOOOO on 22/07/2008
DO NOT GO ON VIRGIN ITS THE WORSE NETWORK EVER THEY TOOK £10.00 AIR VOUCHER OFF MY WHEN I TOPED UP £30.00 WHEN U TRY AND COMPLAIN THEY PUT U ON HOLD FOR 30 MINS dONT gO oN vIRGIN iTS tHE wORST :( :( :( :( :( :( :( :( :(
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Reviewed by Jess on 16/07/2008
I have a great contract with Virgin, I get 300 minutes and texts for £10, it really suits me and its dead cheap The only problem I have is I have difficulty getting signal in some areas, I can't get any at all at my friends house, and she lives in a town centre! Also when using their online system for picking up multimedia messages I can never get it to work, which is a bit annoying.
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Reviewed by L Mac on 14/07/2008
Good deal with virgin, 300 mins / 300 text for £10:00, no contract, only 1 month notice £10 at most to move provider, no problem with that, I found the cust service o.k. but there again I never had a problem for them to sort out, so I cant rerally comment on that. reception not bad, travelled south of england and wales, Problem I have with Virgin is they have an awful selection of new handsets, all cheap ones no top end ones, So Ill have to goto Vodafone or Orange, if they did have the handset I wanted, I would prob stay with them. there are times when I do loose reception but lets face it they all have this prob, its just really bad if you live in one of them areas, all these providers say they cover 99% of the uk, but sometimes the 1% left is a hell of a size, and the people that are in that 1% tend to slate the entire network, just stop and think about it, if they were as bad as some of the complaints say they would not be in buisness, Im not siding with the providers for one min but cut them a little slack, and think about it, if one of them was really bad, every review would say the same thing, if the reveiws differ then take an average and go with it. you cant receive TV reception everywhere in the uk, let alone mobile phone reception,should we be complaining, the mobile phone is a wonderful thing any way you look at it, do they really cover 99% I have my doubts. there`s an old saying that goes "you will never satisfy all the people all the time, but hopefully most of the people all of the time. Hope this helps you readers, good luck on your choice.
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Reviewed by isa on 12/07/2008
Customer service great. Problems with network signal coverage, especially in Scotland-in some parts no reception at all- a real headache! Prices have gone up, no incentive to stay.Changing to a different network soon...
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Reviewed by DjP on 18/06/2008
Virgin Mobile's main strength is its(award winning)customer service, the UK based call centres are simply outstanding, especially compared to the competition. Also in many larger Zavvi(formerly Virgin Megastore) branches there are Virgin Mobile concessions with staff ready to help you with any problems. As it's a virtual network running on the back of T-Mobile there are signal issues. Definitely worth checking out how well it works in your area before buying (ask friends/family who are on T-Mobile or Virgin how their signal strength is). Their range of phones is usually not as up to date as the other networks and there are no 3G options. Their pricing plans are always clear and straightforward, with no gimmicks or tricks. If you want a more basic handset at a decent price and with great customer service then I would recommend Virgin Mobile.
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Reviewed by Tom on 23/05/2008
The signal around windsor is shocking - in all buildings and urban areas it's always very weak but it's good in all open spaces. (slightly odd) A petition is needed to get better signal because otherwise they'll do nothing about it!
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Reviewed by Natasha G on 05/05/2008
Virgin's customer service is excellent - prompt answers, helpful, quick delivery of sim cards, etc. Their prices are also incredibly reasonable. However, if you want a reliable signal, go elsewhere! I have had numerous people tell me that they can't get through to me. This is not good when you are trying to run a business or even meet up with friends.
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Reviewed by shaun on 28/04/2008
been on virgin for nearly 5 five years,they are the best the staff are really helpful so virgin keep up the good work
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Reviewed by Josiah W on 24/04/2008
Our whole family uses Virgin and find it excellent value for money. Some good deals can be found from their website, and our few required contacts with customer service have always been helpful and kind. I've had no problems with reception in the Midlands but in the country and on the coast reception is sometimes sub-par. Great value. Plus, they still sell at Zavvi, who overtook Megastores for some unknown reason.
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Reviewed by Jade on 18/04/2008
Its an ok network. I was on this network when I first got a phone.
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Reviewed by TadMad on 18/04/2008
Virgin service is absolutely awful, no reception at all, you keep missing calls and can't send texts. When you phone to complain they tell you to take battery out, leave for 30 mins, put back in and it should be fine ... this does not work! I'm going to 02, as they have reception everywhere
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Reviewed by bud on 13/04/2008
a no n 4 me . runs on t-mobile so thats straight out of the window in northern scotland . Stick with good old vodafone. you may have to pay xtra but coverage is 10x better
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Reviewed by Jetscreamer on 10/04/2008
Sales team sold me a phone which didn't work in all countries I was promised it would. Replaced within 28 days but had to pay additional for different handset. Because this was now an "upgrade" would not give me inclusive bundle entitled to if bought this phone in the first place! The phone (Sony Ericsoon K610i) developed a fault and was replaced under warranty. Replacement handset developed a fault within just 6 weeks. Virgin mobile would not accept warranty as the original phone was 14 months old even though Sony Ericsson give a 2 year warranty and say to return the phone to the distributor. Been with them for a long time - not interested in retaining customers - very very poor.
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Reviewed by crissy on 28/03/2008
Can never get a signal, give em a miss
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Reviewed by Bunny on 14/03/2008
When you don't get internet, tv, or phone services for a day, you call the faults department. ALL THREE OF THEM to report the faults. then you have the added pleasure of being told no-one will repair anything for 10 days...then offer £10 for the inconvenience! Absolute rubbish. Fed up of rude people in this company, and fed up of going through to someone that hardly speaks english
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Reviewed by Lee Bekier on 06/03/2008
This rating is only on the call centre, i have reviewed on this before if you look down. The call cantre (if you get Ireland) is fine other than that if you phone after a certain time or sometimes through the day....you will get India etc This is a total nightmare for people as they just dont have a clue what were saying, and when they think they do, they dont follow through correct. Its a real pain to be put through to India and i never thought Virgin would do this, the used to just be UK based but now its resorted to overseas. Tesco call centre tried to see if it would work in India, they did this for a week and called it quits, the people who were phoning irate, were getting even more irate speaking to Indian people as thsy just didnt understand !! Give this one up VIrgin and get rid of the overseas centres or you will lose more customers.
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Reviewed by digidiot on 25/02/2008
Always polite, friendly and helpful, UK based call centre. I've been using Virgin on and off for around 4 years. I've just switched my main mobile phone to them on a very competitive price plan. I hope that they can remain independent from NTL. NTL's customer service is useless.
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Reviewed by Bruce on 23/02/2008
With them on my new phone, and can't fault them at all! Excellent help in the shop, and extremely helpful on helplines, etc! 5 STARS!
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Reviewed by melanie Mc on 20/02/2008
I had been a customer of virgin for 5 years before moving to a new network. The reason I move was that virgin one of the best tariffs for my use. 15p for the first 5 mins and 5p after that. No other networks offered that. I was happy till they changed their tariff to 15p for the first 5 mins then 5 mins free but it went up to 15p after your free 5 mins so basically if i used my phone more than 10 mins per day which normally happened my call charges were really high compared to the past. I asked virgin if they would change my tariff and they wouldnt. I looked else were and found a good deal and asked them to pricematch. They refused and lost a customer of more than 5 years. on plus side their customer service is normally really good and you dont pay for voicemail. You receive red rewards which is £10 back to you for every £100 you spend on topping up. which can be used to by a new phone. To call australia it is the same tariff. Real good. Would consider going back when change tariff again.
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Reviewed by Jeff on 10/02/2008
Been with Virgin about 5 years on PAYG and they are excellent with 3p texts to other Virgin users.Was on Vodaphone before that and texts always backing up (not receiving texts sent then getting them all at once a few hrs later,or sometimes the next day).When i finally got hold of Vodaphone customer service i got some snotty bitch saying that they dont have to send texts instantly...!!!! They still charge you 10p though !! .Just a thought but it costs network providers about 1p to send a text so 10p is a rip off
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Reviewed by Edd on 07/02/2008
The best network i have ever been on, workers are helpful, cheap calls, good call centers and easy to use website!
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Reviewed by Callum on 07/02/2008
BRILLIANT PROVIDER, gives you money off an upgrade phone by earning rewards, cheap calls, texts and gernerally great service. The signal is great anywhere and thier abroard helpline is superb!
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Reviewed by drewbedo on 03/02/2008
all those that say cannot get signal therefore network rubbish!so perhaps if i cannot get vodaphone to does that make them rubbish?to be honest customer service and call charges and ability to use your phone are priority where i live orange have more cellsites than most with a mere scattering of others,but i still use virgin/t.mobile/and there is the actual phone you use it can make a impact on your service so think on before you slate any mobile operator. and how many use virtual networks like virgin well carphone warehouse (fresh -t mobile)tesco (o2)so there we go i think virgin take some beating and thats from many yrs of being a customer FROM DAY ONE PEOPLE each to there own
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Reviewed by james on 03/02/2008
they are so great i am with them they are really good
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Reviewed by clare from england on 03/02/2008
they are good ave neva had probs wit the company nd nothing been wrong wit any fone tht i ave had wit thm !!!
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Reviewed by Michelle on 02/02/2008
Best network I have been on, not a single problem, great customer services, I've got mobile, landline, TV and broadband with them and they're great.
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Reviewed by borat on 28/01/2008
gooooood txts to other virgin mobiles...but nobody is on virgin so..:( alright signal...v. v. good reconditioned phones and website! all in all quite good!
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Reviewed by lee bekier on 26/01/2008
The best thing about Virgin Mobile is thew pay monthly only sim card. My and the gf pay £15 each every month (total £30) and we get 100 call min and 500 texts to any networks, which is really good considering if your texting o2 etc all the time. Once your full first month is done thats it you can leave or stay if you want, no contracts nothing to hold you back. You can upgrade before the end of the month and the next best one is £20 a month for 200 call min and 1000 texts ...which is superb !! The only snag i have is the reception but thats because im in a well built up area and my walls are so thick as its an old building. Apart from that the customer service iv had is superb and the delivery (when you buy a new phone fropm them) is second to none. Dont listen to anyone else the degrades this company, iv been with them for years now oh....ine other thing, you can get your red rewards which means for every £100 you spend you recieve £10 back up to a limit of £100 off a new phone. I should be working for the company with a review like this lol Peace everyone and make your a Virgin Mobile !!
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Reviewed by Gravy13 on 08/01/2008
Free voicemail is probably the best thing about this provider, also if you are on a contract your texts and mins are rolled over if you havent used them. If I was on pay as you go I would say it probably wouldnt be the best choice.
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Reviewed by georgie on 30/12/2007
virgin mobile is excellent. Excellent signal excellent customer service. One of the reasons I love them is 3p texts to other virgin mobiles. I have never had any problems with them and I hope to be with them for many years to come.
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Reviewed by Ruby on 28/12/2007
Funny that people say that the signal is good for Virgin and bad for T-Mobile when it's actually the same network, owned and operated by T-Mobile.
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Reviewed by Ryan.w on 19/12/2007
It Rubbish. I Never Get Any Signal.When You Register It You Get Put Through To a Call Centre In South Africa And I Can Only Put On Credit By Swip Card
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Reviewed by Russ on 14/12/2007
Have used Virgin Mobile for the past 5 years. Customer service has always been very helpful and signal quality never a problem.
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Reviewed by Brian on 10/12/2007
The deal they offered me is good. 300 mins and 300 txts anytime any network for £25. But I find the signal quality hit and miss. Half the time I have missed calls even though my phone was on and had 2 or 3 bars of signal quality, yet it was showing "Emerg. calls only". Has anyone else had this problem with the SE K800 on Virgin? And one of the worst places is in my house, making the phone virtually unusable. I never used to have any such problems when I was with O2. Unless O2 improve their "virtual" network, wont be staying with them at the end of the contract.
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Reviewed by Glen on 06/12/2007
Good enough network. The only faults i would have with Virgin is on the odd occasion i can't seem to get a signal and the price they charge to phone other mobile networks.
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Reviewed by Bob Lawrence on 05/12/2007
I've recently switched to Virgin, after being with O2 and previously BT Cellnet, since mobiles were introduced. (obviously a bit long in the tooth!) So far I simply cannot fault Virgin, superb switchover, brilliant deal (SIM card), good reception and support staff second to none. I have just had to arrange to return an unsuitable phone and they could not be more helpful. If there were six star ratings, at the moment that's what I would give them!
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Reviewed by Stephen on 04/12/2007
cannot fault this network customer service is absolutely the best. I was in central europe and my phone had not picked up any signal whatsoever, so went on the virgin mobile web site and found a number to call. borrowed a phone and called it, got throught immediately and electronically was told to press 0 if I was already abroad. who else but virgin would think of that? my call was answered straight away by a very helpful person who solved the problem in about 10 seconds and said i should have a signal in less than an hour. well as you've guessed it was less than an hour. never going back to the so called service orange
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Reviewed by L on 04/12/2007
Virgin is rubbish - no signal ANYWHERE. I'd never go o virgin ever ever again.
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Reviewed by Alex on 28/11/2007
great signal pretty much everywhere even in the most obsucure places in the lakes it picks up signal
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Reviewed by Brodie on 25/11/2007
3p texts to other virgin customers! Amazing! (PAYG)
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Reviewed by Rosie on 25/11/2007
Brilliant network. Customer Advisors are terrific, in case you have a problem. Always have a signal. The bundles, are definetely worth the money. Fantastic network.
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Reviewed by donna mallom on 16/11/2007
i cant even get a signal in my garage how is it suppose to have a signal in places like wales, my vodaphone and 02 sim work perfect
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Reviewed by Sophie on 06/11/2007
I think virgin mobile is really rubbish go for a better network luv ya all especially you ryan
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Reviewed by andrew on 05/11/2007
The best network to be on in my eyes. THE BEST!!!
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Reviewed by chris hutton on 22/10/2007
BRILLIANT i have a great contract 300 texts and 300 miniutes for only £10 pound a month if u need a contract virgin is the one to be with.
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Reviewed by danielle on 04/10/2007
ive used o2, vodafone,orange and t mobile, and i can say that virgin is the best. it has better signal and gives great offers. i would definatly recommend virgin to anyone. the best tarrif in my eyes :D
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Reviewed by Richard Jones on 26/09/2007
Good signal, much better than Vodafone in rural mid Wales. Great customer service - really helful, friendly, knowledgeable staff when you ring them up. Excellent on-line account management facilities on the website. Great prices especially for the SIM only deals and the deals bundled with cable TV/broadband. Can't fault them really.
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Reviewed by emma on 16/09/2007
virgin are absolotly amazing ! they nether let you down! always had great signal everywere i will always stay on virgin love them to bits highly recomend them ORANGE SUCKS !! they used to take my credit and there is nosignal ! I LOVE VIRGIN
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Reviewed by Josh on 10/09/2007
Been on virgin mobile now for a couple of years, and couldnt say a bad word about them. Everything they do is excellent. Keep up the good work. Would recomend.
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Reviewed by Tom on 10/09/2007
The best network to be on in my eyes. THE BEST!!!
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