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Tesco Mobile
Product Rating   
Tesco Mobile is a virtual network operator, making use of the O2 network for its services, and being 50 percent owned by O2. The focus of Tesco Mobile is offering its customers value and simplicity.
Tesco Mobile Consumer Reviews
(308 reviews)
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Displaying reviews 1 - 100 of 308 (displayed in order of date):
Reviewed by mark on 03/02/2012
tesco mobile is bad ! thay charge loads of money without telling you on a monthly contract of £35 pound monthly deal even after i had paid tesco 155.00 pound to end the contract 4 days ago and go back on pay as you and and part of it £65 pound to pay my mobile bill off paid via card now gess what ( thay are saying i did not pay and i still o them ) please please stay away from tesco mobile if you know what is good for you !
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Reviewed by dave evans on 30/01/2012
Tesco absolutely discraceful cancelled two contracts took two new contracts out was assured i would not pay an early cancellation fee on the first two contracts but low and behold 4 weeks later they took £175 out of my account emailed them was promised it would be put back within 3-5 days still nothing rang them today 30th jan 2012 and have now been told i have to wait till my bill is generated on the 9th feb i have to call them back and then it will show as a credit on my account and only then can it be put on my card this company is the worst ive ever dealt with constant lies, contradictions and i think they have made me wait as long as possible for my refund just because i complained and threatened them with legal action avoid TESCO MOBILE at all costs i will in the future never again.
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Reviewed by becky on 30/01/2012
DON'T EVER GO ON TESCO MOBILE. this mobile phone company is poor, i have had my sim cards changed, phones repaired just because of their network. they can not cover your area. they may look cheap but its because you dont have the phone/ sim to actually use your mins/texts/internet i cant wait until my contract is up to get rid of them!
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Reviewed by Lisa B. on 27/01/2012
whatever you do - don't attempt to buy a mobile from tesco. I have had to set up more then 10 accounts, tried 3 different cards from 2 different banks, spend on average 4-5hrs a day for the last 3 weekends on the phone & web to their sales,aftersales and complaints team, none of who can help and say they cann't do anything; others promised to call back and never have. I'm not sure the deals for iphone 4s are even real - I've never had these problems trying to buy anything ever before.
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Reviewed by Rebecca on 26/01/2012
Do not sign up with a contract with Tesco mobile. They have the worst service, can't get anything right. They are rude & never call back when they say they will. They contradict themselves and can't even get a cancellation through correctly. Rubbish rubbish rubbish!!!! Waste of my time and money.
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Reviewed by Julie Partners on 24/01/2012
Worse service provider ever! Stay away from Tesco mobile - ive had nothing but problems, lied too and they never call you back when they say they will!!! Avoid at all costs!!!
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Reviewed by Sarah on 20/01/2012
Do not use Tesco Mobile's pay monthy service. After the handset I ordered was lost by the parcel delivery service, Tesco mobile have tried to charge me for the handset! This was despite being assured over 2 weeks ago that the handset was found and the account closed. Apparently, the message was not sent to their billing department. I have been forced to take legal advice (the advice being that I am resolutly not liable). I am now pursuing this matter with the ombudsman. Abosulutely atrocious customer service. Avoid.
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Reviewed by martin hawthorne on 18/01/2012
Reasons not to use tesco mobile They cap the spend to £90. If you go over it you cannot pay with a debit or credit card until a month end bill is produced so you stay cut off. It take 6 hours for top ups to be activated. They sent me an email with other customers full bank, address, password, card details on and werent bothered. Proof is available, ive saved the emails. Customer services only open during the day. They were cheap when they first started, but Ive just moved to O2 for the same price and get much better service.
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Reviewed by Julie on 18/01/2012
Hello, I am 11 months through a 12 month iphone contact and unil recently I was happy. But for some reason or other that I can not explain I have been going over my data allowance. My usage gas not changes, its the usual, Facebook, Sky News, Twitter, email etc. But for one evening charges I got billed £61.88!!!!!!! I have asked Tesco for help as there is no way I have run up these charges and their Customer Services have been rubbish! I would highly recommend that you cap your tarrif as if you do go over your data allowance its 60p per minute . . .Thats £36 per hour!!!!!!!!
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Reviewed by John on 18/01/2012
Rang Tesco Mobile to ask about getting an iPhone 4S. Was told that I needed to be an existing customer to get one but that currently they were out of stock everywhere. I tell them I have been on the Tesco Mobile PAYG since the scheme started but was then told that I had to be on a contract to be classed as an existing customer and I would have to wait until existing customers were given their iPhones. Strange thing is that on their site it classes existing customers as both PAYG and contract. So I was just looking around the Tesco site and noticed that some of the iPhones were not showing as out of stock. Bought one thinking it would probably end up getting cancelled or made into a pre-order when I get an email with my IMEI number and new phone number as well. Phone arrived on the Monday (I ordered on the Saturday). Wasn't even asked whether I was a previous customer or not. I've also found several different Tesco Mobile sites... I got mine from Tesco Phone Shop which is still showing a lot of iPhone 4S 16gb in white and black on various TM packages. Yet when I rang up Tesco again he confirmed that they were out of iPhones still. BAD communications it seems. Looks like the left hand doesn't know what the whole body knows, let alone the left hand. Plus the bullcrud about being a previous customer wasn't even applied to my purchase. But now the real problem... My iPhone is only showing 2 bars where my Nokia never had any problems and shows full bars in the exact same place. Not Tesco's fault as both phones are on Tesco Mobile. It's definitely an iPhone problem so I can't blame this on Tesco. I've found Tesco to be generally good but the sales team for phones is absolutely awful. I'm only putting acceptable for the reliability of the system (but that is O2 so I'm being generous here).
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Reviewed by Jay on 17/01/2012
Ordered the phone and received next day to my surprise, since then I've discovered the sales person i spoke to signed me up to the insurance an extra £12/month despite me clearly stating i did not want this, now i have to return the phone as it has a hardware issue and Tesco are going to leave me with no phone for 7-10 days, you would get better service in a prison!
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Reviewed by sarah on 12/01/2012
Just changd to tesco mobile capd package with free samsung galaxy ace. It seemed great value compred to my 02 pay & go but reception is rly bad. Yes i know they use the same network but i now have an o2 phone wich almost always has ful signal & my tesco mobile only ever has at most 1 bar!!!!!!!!!!
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Reviewed by Steve on 07/01/2012
Appears to be great value for money. Im on a £10 contract for ULTD texts, ULTD internet, 500 mins calling. 1) System is new and numerous different way to top up the phone (need to be done when exceeding limits on contracts too) - VERY CONFUSING 2) Customer Service is very poor 3) VERY expensive outside the country. 4) Online top up and paymetns systems are frequently down and never 'just works'. My phone is forever getting blocked, especially outwith the country. Tried raising limits and never seems acheiveable with them. Give them some time to sort their new systems out and it may be worth having... but not yet.
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Reviewed by Emma on 02/01/2012
Recommended to Tesco Mobile by a friend and have never looked back. Experienced major problems on O2 who kept insisting that it was a sim card problem and replacing it, which never solved my problems. Decided to take out a contract with Tesco Mobile instead. Amazing price, great quality and I still get the great signal offered by O2. I have the price plan with 250 minutes, 5000 texts and 500mb of data for £15 and chose the HTC Wildfire. This price plan is fantastic, a lot cheaper than anywhere else and the perfect amount of calls, texts and data for a frequent user. Very happy!
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Reviewed by Mandie on 30/12/2011
Signal used to be really good, but just latley my phone keeps saying emergency calls only and i'm getting texts a day after its been sent to me...!! not happy !!!!
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Reviewed by Mike on 28/12/2011
I live 4 miles south of Newbury and the reception is non existing, eg rendering the phone useless.
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Reviewed by zak on 26/12/2011
most of the time great, jjst cant find out how to make it let me access the internet. theyre website aint very clear but overall, ***/*****
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Reviewed by Gautam khanna on 25/12/2011
I have had vodafone iphone for 20 months now, I live in London and the network is rubbish.....took tesco mobile Pay As You GO and forwarded my phone. since then I have had no problems with the reception. Excellent service and would highly recommend it.
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Reviewed by michael on 23/12/2011
TESCO MOBILE IS A GREAT NETWORK I HAVE BEEN ON THE LITE TARIFF FOR ABOUT 3 YEARS, 8P CALLS 4P TEXTS !! I HAVE ALWAYS HAD A GREAT SIGNAL AS THEY USE O2 WHICH IS ONE OF THE BEST UP THERE WITH ORANGE SIGNAL WISE ! FORGET WHAT THESE GUYS BELOW ARE SAYING I HAVE TRIED THEM ALL O2 HAS ONE OF THE BEST SIGNALS TESCO MOBILE WILL NOT LET YOU DOWN YOU CAN TRUST THEM
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Reviewed by jamie on 20/12/2011
took out a 24 month contract with tesco after being on orange pay as you go for years. took out the 15 pound capped tariff with 5000txts, 500mb and 250mins call time plenty for what i need the phone for. i chose the samsung galaxy ace smartphone and it works great....however, tesco dont mention that you cannot send picture or multimedia messages inclusive in the plan. instead you need to top up the phone on top of the monthly capped price. i think this is outrageous and more importantly deceitful, why dish out smart phones on a price plan when you cant even send picture messages! they can be received no probs but i am very disappointed with tesco!
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Reviewed by Rich on 20/12/2011
Other than problems with people on here obviously not reading terms and conditions or not listening to people when they explain things, i cant find any faults. A lot of people saying the signal is bad and they should stay with O2 obviously dont realise that Tesco is part of the O2 network and they share masts. So go back to O2 and have the same signal but for more money. Up to you. At the end of the day its a phone, and your life wont end if it doesn't work once in a while. Life finds a way.
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Reviewed by Mat on 19/12/2011
Been with tesco over 2 years now and I've never really had to call them, signal is great and the tariff is pretty low. Only time I've had to call was to upgrade and I got told loads of different stories but on the whole better that Orange who was my last provider For tariff and package 5* For customer service 2*
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Reviewed by Richard on 17/12/2011
Camborne Corwall signal is shocking and they have ripped me off and will not let me change my tarrifGrrr I hate Tesco with a vengance!!!!
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Reviewed by Jezza on 12/12/2011
DON'T BE NAIVE! A lot of the good 5 star reviews on here are written by Tesco employees. It's quite obvious really when you read what is actually being written. I ordered a mobile contract on-line, I gave my credit card details, had £15 removed from my account immediately and 2 weeks later I'm still waiting for my mobile to arrive. I suppose as far as Tesco is concerned, thats my 14 days cooling off period shafted then? I've tried to call their customer services twice now and gave up waiting after being put on hold for over an hour each time. I've even gone onto their live-chat to complain and got nothing but fed a pack of lies. Each time I have been told "your phone will arrive tomorrow". Well Im still waiting. Im bored now!
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Reviewed by shoaib on 11/12/2011
its redicilous i top up 10 pond but den ma txt bundle dont come
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Reviewed by casey on 09/12/2011
its good you get single everywhere you go
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Reviewed by Mark on 08/12/2011
The pricing is great. Make no mistake about it: unlimited calls, unlimited internet and texts for £30 per month. So far the reception has been good. * Now for the problems: there are certain countries they still don't have roaming agreements with (even though O2 do!) so be careful to check before you buy. * Next, I was in New York recently and my bill went to £90, which is fine, but then they cut me off... I had to phone customer services to find out that they have a set allowance that cannot be changed. I had to top up £30 (the maximum you can do) but very soon I was cut off again... it turns out that this call to customer services had cost me £20! I was unable to top up again (there's a limit on topups) meaning I was stuck without a phone and unable to contact people for meetings. Professional network? * Lastly I got an iPhone 4s and have been told that in order to be sent the new "micro SIM" that it needs to run I'll have to be disconnected ("as you can't have two sims with the same number") and wait up to 5 working days to receive it. When I asked if they could maybe send me an unregistered SIM (or even a pay as you go one) they said "all micro SIMs need to be send out with a number on them". End of conversation. I like the Tesco brand, but this really does let them down. Looking at the number of comments on here it makes me feel sad. I guess it's a little too much to ask for good service and cheap prices. Brings to mind the expression "if you pay peanuts you get monkeys".
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Reviewed by Bob on 07/12/2011
I bought an Iphone 4 from Tesco Mobile. I had problem updating my phone. I phone Tesco Mobile within the 28 days and they told me that its because its a new phone. They never kept a record of this call.After almost 30days still the same problem. Phoned Tesco again, they said its nothing to do with the phone.its a problem with itune. I went to apple store and afte 3 times, apple store said that its a fault with the phone. I phone Tesco and the told me said the phone and if the cant repair it, the will offer me a new phone or a refund. IT WAS A TOTAL SCAM. As soon as the received the phone, they send me a used phone as replacment.They never admited that I called them within the 28days. My advice, always make sure that when ever you called Tesco mobile, write it down and make sure that the take not of the call.Or YOU BETTER OFF BUYING AN APPLE PHONE FROM APPLE STORE
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Reviewed by samuel on 06/12/2011
COMPLETE LIARS ! , took a contract out for 12 months , changed tarrifs half way through my contract. was assured it would end the same time as my previous contract. only to find out 2 months later I AM TIED IN FOR ANOTHER 12 MONTHS
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Reviewed by Lynda on 04/12/2011
I would give a 0 but there isn't one. I would like to say they are great but after 8 days my tariff is still not working. Told no monies would go out of my account until 8th Dec but £15 already has. Told it would take 24 hours to transfer account it took 5 days. They forget to add to add the Blackberry bundle and after 3 days still waiting. I am exhausted with the constant chatting and phone calls. Get your act together TESCO you are rubbish
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Reviewed by warran on 01/12/2011
i've been with most operators since mobile phones came out and so far Tesco's has been the most reliable and easy to use you can view all your bills online from calls' texts and internet usage great provider
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Reviewed by Richard on 01/12/2011
I switched from Three to TESCO around April 2011 and they have been brilliant. I use my phone for e-mail and have been able to keep in touch in the most remote places - Scottish highlands etc. I have also been able to use mobile internet, something I thought was just a waste of time with Three - With TESCO I have a provider which can actually give me coverage and provide a reliable service. Their customer service is great - changing over from 3 was easy and they were helpful and courteous. I am now on a rolling month contract which provides me with far more textx or calls than I need all for £15 - Thoroughly recommend them!
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Reviewed by Jon on 30/11/2011
Absolute Rubbish. Bought an Iphone 4 from them that lost it's WI-FI connection. Had to send my phone back to them to have a look at & they said it was liquid damaged & I would have to pay £146 quid to fix it. Had the phone sent back to me & took it to Apple Store in Meadowhall who advised it was NOT liquid damaged & replaced the Iphone for free. Total Cowboys. Can't wait for contract to finish. DO NOT USE TESCO MOBILE UNDER ANY CIRCUMSTANCES.
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Reviewed by Dan on 28/11/2011
Be careful when you take out a contract as they will try and con you in the first month. Paid my first months premium and got phone on 22nd, on the 25th got the bill for the next month!! They said it was down to how the billing date fell in the month!
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Reviewed by kam on 28/11/2011
tesco is worse network ever,hardly any signal anywhere most time and their pricing is extortion, stay well away from them
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Reviewed by Slreece on 27/11/2011
I've tried alot of mobile phone providers and it does not matter who you go with, they are all the same as in you always hear complaints. I went with tesco because they are cheaper and i have it capped so not to overspend.I with pay as you go but just gone onto a sim free 12 month contract. The service is second to none. They have always been polite and cheerful to me. I ordering my sim In the afternoon and it was with me the next morning. I kept my number which was done by the end of the same day. Better than moving from Virgin, that took two days and constantly giving me different PAC codes every time I had rung. I do have trouble with the signal in my house but I have with whoever I have gone with. I don't live in a good area for any mobile signal. It's the same when any one visits and uses there phone. My mum is with orange and she has to go outside to use hers. Tell me a good provider, I shopped around and still came back to tesco after all the bad things I had read about all the other ones. So I pay for what I get. What about the other providers who take more money of you and still give a bad service to customers.
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Reviewed by Jessie Amstand on 26/11/2011
I bought a iphone with tesco and it was terrible. i have to pay 30 pound a month and 100 pound upfront cost, but also like 15 pound coverage!! I cancellled the contract and complained and now have a samsung galaxy and it does nearly EXACTLY the same thing. sure it dosent have a voice activated thing and all but is texting out a text really that bad? its just shocking. and my boyfriend got a blackberry bold from the carphone warehouse and it was great value at £10.50 a mont + no upfront cost. Just think about wat ur buying. and how mostof the money you payin is just cus of the logo. if u want a good logo then go get a blackberry or sumfin xxxx
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Reviewed by G lloyd on 25/11/2011
I have an I phone 3G and the signal reception is very poor where I live in Portsmouth. My Orange phone used to have great reception here.
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Reviewed by lwe on 24/11/2011
I have had no network coverage from TESCO for three days no matter where I go. The phone is a Samsung Galaxy Mini. I have called their customer service department to be told they are having network problems and can not give me a timescale as to when this will be fixed. Strange as I was phoning from another Tesco mobile that worked fine which was a very old Nokia. Strange.
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Reviewed by mary culbert on 24/11/2011
ive been on tesco mobile for 4 years and never have had any problems. im now on contract with them and find their customer service second to none,not just with mobiles but in all aaspects of their services.
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Reviewed by Jay on 23/11/2011
I've had an iPhone 4 with Tesco for over year and it is great value, I've had no issues with call quality etc as they use O2 and where I live O2 and Vodafone are the best in terms of coverage, with Orange and T-Mobile being plain and simple. People complaining about Tesco's signal are pretty thick, surely before you sign up for a contract it might be worth checking online or even testing a pay as you go Tesco sim? And the guy whinging about a faulty iPhone 4 made a huge mistake by going back to Tesco. If you have a faulty iPhone which is under warranty then it's idiotic to go back to O2/Tesco/Orange/Vodafone/whatever operator you're with and waiting it for it to be fixed. You need to go to an Apple store, they'll replace your phone with a new one in 10 minutes, if you don't live near an Apple store then just send it back to Apple and voila, they'll replace it.
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Reviewed by Trev on 21/11/2011
Ordered sim 3-11-11 no sim arrived now on 4th order off the chat line on net, got an email from them confirming my order on 3-11-11 now 21-11-11 no sim card I doubt there is any such thing as a Tesco lite sim card on pay as you go. Virgin sim arrived in 3 days no problem. Looks like they will end up with my Pays as you go money. Just had another go “Hi i’m Darren how can I help you” please send me one of your invisible sim cards called Tesco lite they are so lite they float away. Hi I have a product but you can’t have it hee hee tricked ya.
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Reviewed by Maximus on 14/11/2011
I have been with Tesco Mobile since February 2011. I used anokia phone before recntly buying an iphone4s. I have had very few problems with Tesco Mobile. 3G availaiblity is not as good as with the 3 network but reception is fine in most places. Tne only griope I have is that CAll waiting and Visual voicemail or even Hullo mail are not supported on this network. Otherwise CS is good and helpful.
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Reviewed by angela on 14/11/2011
DO NOT USE Tesco mobil, constantly dropps calls, no signal when you need it the most. Dreadful customer service cannot ever spk to a manager also they never answer email complaints. Should never he left O2. Still have 18 mths of hell and stress left :( I reckon i will just have to pay for the 18mths to save on the stress I have had enough of it, been an awful 8mths with Tesco mobil. NEVER EVER AGAIN ill just stick to O2
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Reviewed by mxhum11 on 10/11/2011
I thought Tesco offers really awesome contract/tariff at first until I was charged for £163.52 last month !! They said it's because of my data allowance but I'm always on wifi so how is that even possible ? They charged me £125 just for a whole day! That's rdiculous! They would send u a warning text 6-8hrs behind and so they could charged you without you noticing it and if you'll complain about that, they would say that their system was delayed for some reason.. And they promised me that they will call me within 24-48hrs from the day that I complained but guess what, it's already been 3weeks and still no call from them so I just decided to call them only to find out that they can't do anything about my issue anymore. TESCO JUST WANTS YOUR MONEY.. do not get a phone contract with them.. They have all the excuse-bs and lies !! And I'm only 18 so that's really a lot of money for me! Thanks a lot Tesco! that's what u call "every little helps" ? Worst mobile provider ever !!!
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Reviewed by Tesco Sucks on 09/11/2011
Poor coverage and worse CS. Stay away from Tesco Mobile!!!
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Reviewed by Kris on 08/11/2011
Sold the wrong voucher by Tesco, spent two days untill some Tesco phone guy told me I had been sold the wrong voucher. He then added the top up service line is down..no phone = no happy. I guarantee that the second anyone has an issue with tescomobile customer service they will leave the network within one week! just go click on their 'help' section online and you'll understand:) Apple have the greatest customer service. Tesco simply don;t care, hence the bot and no customer service number to ring! -6/10
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Reviewed by claire zwager on 08/11/2011
Got iphone 3gs and absolutely awful, no signal, no 3g, very poor service, after months of arguments, new sim cards and even a new iphone I demanded that they reduce the tariff as i couldnt use the phone. Eventually they agreed and cut the tariff in half. Am now due an upgrade on the phone, obviously the iphone is rubbish on tesco, but is the Blackberry signal any better, not sure whether to upgrade or cancel the contract
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Reviewed by bILLO on 02/11/2011
Changed my Tesco old sim to a new Tesco 3G Type (new phone) and to keeping my old number (Tesco) so after ringing the customers service line (0845) spent lots of "time and mony" talking to them (or it could take 24 hours) and after 48 hours still not got the sim activated very poor SERVICE
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Reviewed by cheryl on 02/11/2011
I took out a sim free 10 pound a month rolling contact although i thought and was told, the phone i bough in store is useless my son has it in his pocket keeps calling people even the police service, which they now say they will cancel the number as its happening frequently will the store help will they hell they have tied me to a 12 month contact my own fault prob for not looking at paper work but when you are told face to face its a rolling month and you only have to give a month notice you believe them, also when im told i wont get any surprises from my bill wont go over 10 a month shocked to see im paying about 18- 20 quid now they have suspended even though they have taken my money what the f..... don't use them they are well i wont put explicit words on here but use your imagination ps it was church Langley tesco
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Reviewed by 13/18 months of terrible service. on 01/11/2011
I wouldn't describe my experience with tesco anything other than 'living hell'. I had problems with my contract phone since day one... eventually things got so chronic that I sent the phone in for repair, it came back exactly the same. Battery eventually failed to the point where it wouldn't turn on. As for the network - I was mis-sold my contract data as "unlimited" with no mention of limit in the FUP. Seems it was 1GB - on my account it reckoned there was a fair use fine of £75. F--- off. Signal was dreadful in the two places I spent most of my time. I once phoned up to complain and the guy on the other end couldn't hear me complaining. Talk about irony. I'm currently in the process of trying to get out of the contract. Their help line will have you passed through about 5 departments and plenty of call-waiting music - and they never respond to complaint letters. They're a piss-poor operator. I'll be submitting a second complaint to Ofcom once I'm out of the contract. Avoid at all costs.
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Reviewed by johnjohn on 30/10/2011
I was just about to buy iPhone 3GS, £20 p/m, 24 month. After reading these reviews I'm very skeptical. To summarise; poor reception, poor 3G, no customer service whatsoever, and it appears Tesco have a habit of reaching into peoples pockets and claiming a random fee
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Reviewed by NON IPHONE USER on 29/10/2011
I havent gone with tesco yet but am planning to i dont get all the swearing and being very angry? everyone here is an iphone user thats why... i have a simple to use nokia n95 and i will probably do that capped contract deal so i cant over spend, problem solved.... and i didnt swear once...
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Reviewed by sugden on 29/10/2011
Bought simple nokia phone 28 days ago - worked fine for 26 days then could not ring out or recieve calls. Took back to store who checked and confirmed handset faulty, however as I no longer had the box it came in apparently unable to help. Cancelled 1 month rolling contract and will find provider who gives a toss!!
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Reviewed by TMARS on 26/10/2011
Bought iPhone 4S. Paid £20 to have it unlock. They changed their policy with regards to unlocking iPhone 4S. First lied about Apple refusing to unlock now saying head office have changed their mind. Never get back about any complaints. Still waiting for my number to transfer. They said they would get back within 24 hours but still waiting five days later. So not join Tesco mobile.
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Reviewed by P. Fanning on 25/10/2011
Worst mobile company I have ever dealt with since having my first mobile some 16 years ago. Just ignore complaints and take unauthorised amounts from your bank account. Complaints even ignored by Chief Executive Officer. Looking at taking the matter to Ombudsman or County Court. Plenty of other mobile companies around. My advice DO NOT USE! If you do be it at your cost and peril.
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Reviewed by ian on 24/10/2011
Id like to say i think tesco s offer on mobile phones, buy 10 credit receive 30 is a rip off. I only call uk #'s it says I have £40 credit yet my balance goes down to 1.45 today, called them and could not get a clear sensible response as to where and how one uses the "free credit" this amazing bonous! seems to be in tesco's cyber office!.. i think its just a cheap trick to make you think your gonna get an amazing deal. a very poor show from tesco s no wonder there making so much profits from ripping the public off....
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Reviewed by Fi on 23/10/2011
I took out a £15 a month contract with Tesco mobile in Aug, but then changed my mind as decided to stick to 02. Absolutely appalling customer service, they sent me in circles to get my refund, making me wait hours. I called on 5 occasions and they had no record of my prior conversations. When I complained, I got this response: 'I am sorry to read of the inconvenience Tesco Mobile have caused you when refusing delivery for your handset, please accept my sincere apologies for the time it has taken for the contract to be cancelled. Unfortunately Tesco Mobile are not able to offer any compensation for your time, I understand this what not the reply that you was hoping for and again I am sorry for any inconvenience this may have caused you.' I would not recommend them!
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Reviewed by Mee on 23/10/2011
Tesco Mobile is good but only if you get signal where you live. I normally get signal but recently i have hadno signal anywhere, which is a pain because i need to text people!! You have to be VERY patient though because they havent got back to me after saying they would about 3 months ago!!
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Reviewed by Scotsblood on 22/10/2011
Tesco use O2 as the carrier. Tesco network coverage=O2 network coverage so don't complain about Tesco when you have poor signal complain about O2, go look at the coverage map BEFORE you sign up. Contract and tariff terms are there for all to see, READ them. Don't complain if you get a big bill because your phone or app did something you didn't know about, READ the phone manual and READ the app help files. Don't troll because you didn't read a manual, contract or website. Tesco in my experience are no better or worse than any other for service but do win on costs for what I want, cheap phones for the kids with low monthly costs for a reasonable amount of calls and texts!
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Reviewed by Serge on 20/10/2011
if you dont fix anything on the phone with the tesco m. forget they gonna ring you back and fix any problem for you. I have been ringing them 7 time till I got what I want. If you have iphone 3gs or 4, be very very patient !!! I have iphone 4 and 3gs. my 3gs is not working at all ''no signal'' I have rang them milion times, most of the time they are honest: no clue ! Tesco is cheap, but you get what you paid for ! cheers
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Reviewed by S Patel on 18/10/2011
No call waiting/forwarding, they fail to disclose this prior to you signing a 24 month contract! Signal on phone is good around London but customer service is below average.
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Reviewed by Liam on 18/10/2011
Never had any problems, Always been helpful. I purchased a iPhone 4 from the in July 2010 and kept my control running since.
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Reviewed by Tayyab on 15/10/2011
I purchased a sim only from tesco. 500 minutes and 5000 text! For only £10! Does it sound too good to be true? The sim only is for 12months and its pay monthly! Well my first month i got charged £4.00 extra when i checked on the website to see how many minutes i had used, it read over 500. When i checked my call history outgoing times it read 5hr and 20mins. Bit angry after this its not just happend the omce but several times! Would recomend but make sure u check your minutes and text regular or your minutes and text will be cut!!
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Reviewed by Norman Foster on 13/10/2011
Only use SIM only service to make calls and send texts with simple handset. Absolutely First Class so far after first two months, no complaints, totally reliable and cheapest on the market at £7.50/month for 200mins/5000texts!! Customer service very helpful and informative. Highly Recommended
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Reviewed by Matthew Porter on 12/10/2011
I was impressed by the fact that I was able to return a monthly contract mobile telephone within the 14-day grace period and obtain a "no quibble" refund of what I paid; but, since then, I have begun to realise that all is not as good as first seemed... Looking back, I had to stand around waiting whilst the store section manager or supervisor was put through to the wrong department and so on - anyway, it took quite some time - as part of the "returning" of the phone process - i.e. there was some "remote" or "virtual paperwork" to be completed with a person or persons on the other end of the [store] telephone that was taking a long time - and actually this was inconveniencing us both. In fact, it was beginning to potentially inconvenience other people waiting for service themselves on this section. So, I began to be uncomfortable as I actually felt GUILTY that this poor chap was being unable to carry out his duties to other members of the public - potential customers - although it was not MY fault - who were having to wait whilst he dealt with me! I was happy to be returning this particular phone and so was ok with this at the time; that relief that I was returning it and obtaining a refund was outweighing the irritation of the process being a bit ponderous. Then I went and took out a contract on another phone off them.... whoops. To be continued
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Reviewed by Lesley on 10/10/2011
Phone delivered two weeks ago, since then no phone activation. Am now returning said phone back to Tesco.
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Reviewed by liam on 08/10/2011
ever since i come back from holiday from ibiza my iphone 3gs has had nothing but problams i had loads of apps on their and when i turnt my data roaming back on it deleted every single one , and also i have very poor signal , even when on wifi at home i still have none and also i cnt even download facebook as it keeps on saying error 1004 all the time which pritty dam winding me up
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Reviewed by Fay khan on 06/10/2011
i have been looking to change network for 6months since the one i was with o2 which did not offer much to me as a customer being with them for over 8 years, their packages were all to expensive compared to others in the market. now i was always wary of networks Tesco mobile, because the packages seemed too good to be true for the price they were offered at. looking at reviews for talkmobile and 3 network there was always the issue of network coverage and hidden charges. so i took a gamble with tesco mobile and yes it definitely is worth it. i would recommend tesco mobile to anyone and everyone and will confidently do so. the reception is brilliant in the area i live in Birmingham, ive never had trouble to this day after 5months of using them. they use the o2 masts so have a good coverage over the uk. the customer service is excellent, always helpful and have left me the customer satisfied everytime. there are no gimmics and no hidden extra charges!! so tesco mobile is a network that you can trust and rely upon. go for it guys it will definitely be worth it!
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Reviewed by s blades on 02/10/2011
Need a Android app for Tesco vouchers. Can't believe this is not availablet
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Reviewed by nj2189 on 30/09/2011
Bullies they spoke to me like I was a piece of dirt miss 1 payement (previos 18 mths not 1 missed or late payment) due to holiday and phone disconnected, Despite contract stating numerous missed bills would be required, I missed 1 and i'm a serial debtor STAY AWAY back with vodafone no issues!!!!! Customer service my arse bunch of incometent bullies!!!!!!!!!!!!!!!!
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Reviewed by nelo on 27/09/2011
I am on 24 months contract on tesco iphone 3G.I can't talk for 2mins without loosing the call, completely useless!
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Reviewed by Sherry on 25/09/2011
I phone 3GS on Tesco ... Love the phone pity i cant get the full benefit of it no problem with sales or customer services just i've hardly ever any reception !!!! thankfully only had a 12 month contract which is soon up never gone over my contracted price bills always spot on.. then again when i cant use it how can they lol.. 3g more or less non existant and calls a work of art messaging seems ok 1 out of 3 not good, supposedly uses o2 seems odd when in wales for a week i no service whatsover my daughter who is with o2 had no problems. Think twice before getting into a contact for i phones ect. maybe payg for texts only ok cant comment but im definately going as soon as the contracts up for me personally the worst experience of providers or supposed providers
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Reviewed by kazzzzzzzzzzzy on 24/09/2011
I have been with tesco mobile for many years,both on contract and now pay as you go because of the great deals you get with the top up free credit.The only place i cannot get a signal is in tesco extra,but that is the only problem i have with the connection.Great signal other than that.I have found tesco better than orange,t-mobile and vodafone,so all in all tesco is the best for me.
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Reviewed by ScrapEm on 16/09/2011
I use my mobile very little. After having had major problems with the IQ=5 staff at Vodaphone and then Orange, which was close to going to court, I decided to go to Tesco pay-as-you go. I bought a 99p sim and put it in my old phone. Now I spend £35 a YEAR, as opposed to £35 a month on a rotten contract I was wrongly put on without consent (I got all my money back after 18 months of arguing and threats). Value: this offer is not available at the moment, but I have five favourite numbers that the call and text charges are half price. So most of my calls cost 12,5p a minute. I get triple credit when I top-up. The free credit will be activated after 48hours and lasts for a month. You get a text to inform you about that. After that you will niggle off of your normal credit. To activate all this can be done from your phone, even if you have no credit on it, because Tesco will supply you with 20p to be able to call their automated service. Or you can log on to your compute r at home, and sort everything out on your profile that you set up. I also get Tesco points when I top up. The difference from most of the bad reviewers here, is that I read the instructions. Read The F Manual! Saying that, buying an iPhone or browse the internet doesn't seem to be a good idea with Tesco? Reception: never had any problem with bad reception. The infamous "inside Tesco store" reception is now better than it was with Orange. Customer services: never had to contact them. When I bought my son's phone I couldn't unlock it from T-mobile. The store in Pitsea took that phone back, no quibbling, and I chose another one. Overall: for two years I've been exceedingly pleased with how much money I've saved, being a low-profile user. I've just got a Tesco phone for my son, too. There are several ways to top-up your, or your family's, phones, but I find it easiest to do via my internet profile. I can also "ping your child a pound" via my phone, if his credit runs out. Now, after the harrowing nightmares with other companies I feel genuinely free!
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Reviewed by TescoMobileAreInBreachOfContract on 07/09/2011
Bought phone in order to SIM unlock it for their advertised £20 cost. Paid the £20, no unlocking within their 28(!) day claim. They are in breach of contract. They offered me £5 compensation ...in phone credit! When I paid cash for the phone and the unlocking fee!
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Reviewed by naheem akhtar on 05/09/2011
been with tesco mobile for 8 mths on sim oniy deal roll on mth to mth E10 500mins unlimited txt and data. So far No network problems and tesco mobile customer care staff very helpful. One of the best network i been with for a long time.
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Reviewed by Bill on 05/09/2011
Signal is absolutely rubbish - Tesco are well out of order offering this service. Admittedly it's a cheap sim deal I'm on but they shouldn't offer something which isn't fit for the purpose... whatever the price! Signal drops and cuts me off in four out of five calls which is very frustrating. Text is OK. I will be moving to a new provider very soon (when my contract runs out), but if Tesco is serious about this service and improve the signal then great I'll go with them as it's only the bad signal I have a problem with.
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Reviewed by jean on 24/08/2011
my son had his htc phone disconnected after six days reason he had looked at you tube which took him over his internet limit nothing was explained when i took out the contract am now left with a eighty pound bill never again worst providers ever
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Reviewed by Andy on 23/08/2011
Just thought i'd weigh in with my 1p's worth.....basically i live stream on wifi at home and work....last night watching sky sports monday night footy on my iphone and using my home wifi as i have done many times.....then this morning i get a message saying my 1gb data is up and to call them.....i did this and i now have a bill for £446.....to say i nearly fell of my chair is an understatement....... i knew all about the 1gb not being much to live stream so hence i use my wifi......tescos can see i was using my wifi when it stopped and then started using 3G, and all along i knew nothing, they have told me not to hold out any hope of this being wiped out..... thing is it's funny how once it has racked up a huge bill it tells me im over my limit ...... then why doesnt it tell me as soon as i have gone over it.....not 700mb data later and a huge bill.......my point is i did not use 3G to watch the match i used wifi....its not my fault for whatever reason that it stopped and went onto 3G....tescos CS even said its the apple iphone.....well im not paying it and i will dirty their name on watchdog and the newspapers.....even 1 person not getting a contract with them is worth the amount of my bill so they lose out if they dont wipe it off
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Reviewed by ken g on 22/08/2011
I am with Tesco mobile on a two year contract using iphone 4. I get 3000mins 5000 text and 1GB data. I must agree you need to know how to use your phone. I read many reviews which people complain but If other understand the true meaning of data then you should do what I do. Monitor how much useage is being taken on a daily basis. ensure when going abroad you do not bring your phone or keep it in airplane mode. Try to learn about using wifi on your phone very useful especially when at home. you do not use any of your data allowance whilst using wifi home or abroad! On a negative note Tesco mobile simply have not got call waiting which If I knew before I would not have purchased this contract. I miss vital calls while chatting to others!!!!
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Reviewed by My God on 16/08/2011
You Guys are such trolls. Tesco mobile was rated one of the best providers in the country. Maybe it wasn't their fault that you decided to let your apps update or you didnt turn your phone off so that they couldnt.
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Reviewed by Tong on 09/08/2011
It has been 3 months I have contract with tesco mobile.(Iphone 4 which included 1GB data).On 24 july 2011 , I had received a text was saing that my service was suspended and from 9am I received another text saying that I have now used up all of my 1GB. I got into my account and saw that my bill was 310 pounds of used internet from 12.56 to 14.30pm.But during this time I didn't use my phone. So I called the costumer service to to what happened. According to their explaination, The iphone will auto update event without using my phone. I do't except the explaination and they do nothing to help me.Moreover, I don't play games, no you tobe or any social network on my phone. I would like to know that if there is anyone had the same problem as I am right now. I will not have money to pay fot his billn and 300pounds of auto update in the phone ???? inacceptable!!!!!
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Reviewed by carol on 08/08/2011
i dont understand people,i think tesco mobile is the best network,has never had any problems and the free credit is great,
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Reviewed by Customer awaiting refund....still on 06/08/2011
Do not take a contract with this company. Customer service is AWFUL. I am still waiting for a refund on my faulty iphone 4 almost one and half months after first reporting the fault. Told a 'refund was being actioned' 2 weeks ago, only to be told last thursday that nothing of the sort had been done. 4 days later and I am still waiting to see whether the latest 'refund' promise will turn up...... disgusting.
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Reviewed by Ross g on 04/08/2011
picked up a sony spiro the #'s have a bad bulb so they dont even light, and the reception is terrible. I also bought a Samsung e1080i (this phone is even worse) I opted for the triple credit pay as you go that I have yet to see but if I want to pay £.20 they will tell me where it is each phone. I bought the phone so I can communicate with family while in the U.K. all I can say is I cant wait to get back to the U.s. to use a phone.
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Reviewed by margaret on 01/08/2011
JUST BOUGHT TESCO MOBILE PAY AS YOU GO HAVE TOPPED UP £20 AND HAVE STILL NOT RECIEVED THE SO CALLED FREE CREDIT. 5 FAVOURITE NUMBERS FOR HALF PRICE CALLS IS OUT OF DATE AND I CANT USE THAT SERVICE I THINK THIS IS SHOCKING AND AM THINKING OF GOING BACK TO ASDA PHONE BETTER SERVICE.
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Reviewed by s withey on 31/07/2011
i bought my son a htc wildfire last week & opted for the tesco pay as you go option. he was thrilled with his phone. because of the internet & all the apps , the young lad in the tesco phone shop advised me to opt into the £2 a week unlimited internet browsing. excellent i thought. wrong. 2 days later all his credit had gone. i was looking at a google website & a msg flashed up to inform me that i had just used £5 of data???????? after speaking to customer service i was informed that unlimited data is actually limited to 100mgbs a week. & all my apps were updating themselves constantly , therefor munched through all the credit. this i told them was an absolute contradiction in terms. how can you advertise a product/service when they are not giving what they advertise!!!???? unlimited to me , means there is no limit?? i told them if i did that in my pub , offered 1/2 price drinks, then once i had lots of people change my mind to only the first drink, i would have a riot on my hands. they very helpfully pointed out that it is on page 3 of T&c'( point 13) nicely buried where it cant be easily seen. told them i would expect that kind of sneaky devious behaviour from 02 ,vodaphone etc , but not tescos. they need to make people like( technophobe) me aware of the costs of buying a particular phone. pretty sure ive got a case if i take this further. unlimited should mean UNLIMITED!!!!!!!!!!!!!!!!!!!!!!!!!!!
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Reviewed by lee smith on 29/07/2011
no one can get me,goes onto voicemail,, shouldt of left vodaphone,at least they work once a month at 3.30 in the morning, as they sayu every little helps
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Reviewed by Bradly on 28/07/2011
I use tesco mobile for last 1 year but now there is always network problem. I phoned to tesco mobile customer care and the man doesn't know any thing about this… I explain my problem to him but in reply he said he doesn't know anything… If he doesn't know any thing than why he sitting there? Very bad and poor customer service…
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Reviewed by Scott S on 28/07/2011
I have no idea what all these bad reviews are about. I've been with Tesco Mobile for almost a year, and have no problems. The triple credit is brilliant - £20 top up = £60 total credit. Internet speed is OK. Reception is above average. My only complaint, is the lack of call-waiting, but it's a small sacrifice.
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Reviewed by Julie Graham on 28/07/2011
Tesco have no customer service back up and even less techical understanding of the phones they sell. I would never use them again or have an HTC. 3 weeks ago I set up a £35 per month contract with Tesco and received a free HTC Desire phone. 6 days later my account was suspended as I have run up a bill of £250 on downloads that happened overnight. I telephoned customer service who were dreadful and just said I was spending too much time on social net work sites. (I had only used the phone, text and camera). They didnt seem to understand that not everyone actually wants to set up a face book account. I then took the phone back to the Tesco In Store shop who couldn't explain what had happened, so put it down to a fault and exchanged the phone. My complaint was that if they didn't understand why this had happened in the first place, then what was to stop it happening again with the new phone. I was unaware that the downloads were happening as I hadnt done anything, until the account was suspended. I was assured by tesco that it would not happen again (there way of getting rid of me I guess). 10 days later and the downloads have happened again, so I am faced with yet another £250 bill. Tesco did say they would write off the first bill but wouldn't do it again. However, they also assured me that this fault would not happen again. I am now left with a £250 bill and a phone I cant use in case this happens again, even though I still have 23 months of a 24 month contract to pay - its already run up bills of £500 in 3 week for no reason that anyone at Tesco or HTC can explain.
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Reviewed by Matthew on 28/07/2011
Not the best signal, but deals are really good.
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Reviewed by MJC on 26/07/2011
I have an Iphone 4 and I take a call with full signal, then mid conversation I lose the call? Why? Not good when It takes 5 calls for 1 conversation..
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Reviewed by Covboy on 26/07/2011
It is rubbish, don't go for it or you will see extra tesco payments on your statement without any reason, and customer sevice will only say that.......... Never never again
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Reviewed by Pathan on 26/07/2011
Bought a one month rolling contract, ain't received sim in more then a week time, called customer service and said I should go and buy a 99p tesco sim from anyshop and them it will convert to pay monthly.. Okay, did it.. Always extra charges on top of my pay monthly amount. I knew I never go over limit.. Anyway at last decided to give-up with tesco.. Cancel contract and customer service people say they won't charge me from the date of cancellation. It's now two months that I cancelled my contract and I got bill appeared on my statement for both months which I never used.. Picked my phone now to see whether I can call or not... It doesn't even connect a number.... I am gonna call them tomorrow and ask for a refund for the last two months or my money has gone.... Crazy, they rob....
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Reviewed by Sandiway Stuart on 25/07/2011
Just got a sim only, pay monthly contract on the 15th July. While it took a bit longer for the sim to arrive than I expected, the reception, move of my existing number over to Tesco Mobile and call centre answering were all as good as I could have wished. Package is great value, so while it is early days, I'm delighted with Tesco Mobile, and my iPhone is working a treat. £10 per month buys me 500 minutes, 5000 texts and 500mb of data, more than enough for my needs and with 02 as the carrier, my reception is fine.
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Reviewed by Derek on 22/07/2011
Tesco mobile have the most useless account system in place for monthly accounts it doesn't matter what automatic payment method you set up they ignore it and threaten disconnection due to an overdue payment despite a direct debit set up and showing as set up on your online log in page, if you fall in there trap and make a card payment to avoid disconnection they then take the direct debit payment as well a few days later it is then a fiasco to get a refund or they try to keep it as a payment for next month, just DO NOT go monthly with Tesco mobile use a proper mobile phone company if there is such a thing
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Reviewed by Nigel on 21/07/2011
Tesco mobile phones 12 month guarantee is completely useless,my LG GT540 developed a display fault , phone had never ever been abused or roughly handled,but was informed that the warranty did not cover this fault,unbelievable cop out,a disgrace,you cant reason with this company,they just don't care.
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Reviewed by DCm on 19/07/2011
Ordered free sim. Nothing! Ordered free sim. Nothing! Ordered free sim. Nothing! Customer care (???) - go buy one for 99p at a Tesco store! Choose the product that's best for you - which means NOT TESCO!!
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