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Services > Mobile Phone Networks > T-Mobile
T-Mobile
Product Rating   
T-Mobile is a part of Deutsche Telekom AG. In the UK it offers a range of services including 3G, mobile broadband and mobile TV. UK coverage is greater than 99% of the population.
T-Mobile Consumer Reviews
(307 reviews)
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Displaying reviews 201 - 300 of 307 (displayed in order of date):
Reviewed by Alex on 24/01/2009
I spend some time each year in the isle of man, and the roaming charges are absolutely absurd! far far higher than orange, vodafone and O2! the customer serice is also shocking! all the staff i have spoke to when i rang the customer service either seemed to have a limited grasp of the english lauguage, or had to ask someone else about every question i had, it took over 45minutes. Also, When you top up £10 or more during the week you get £10 bonus credit for the weekend, which works in the uk, however, this doesnt work when roaming either, even if u top up in another country, and you are not warned of this. their only saving grace is that you can easily changebetween price plans, i.e, one with cheaper txts but dearer calls, one the opposite, and the third plan a bit of both.
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Reviewed by John on 23/01/2009
T-Mobile is proberly the best network I have been on. I always have a signal whereever I travel. Customer Service are very helpfull and will help you with any problem you have. The one problem I had was that I was receving too many texts from T-Mobile however they I was given a £5 complimentry top up without complaining.
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Reviewed by Lady lead on 22/01/2009
I have discovered that some time my network charge me for services that I have not recieved and when I complain, they still charge me for the call, when it should be them to bear the costs of their mistakes. I also do not like being charged for voice mails, so I just do not listen to them. I feel these charges should be the responsibility of the caller.
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Reviewed by Kav on 20/01/2009
A pretty good connection but one or two times it took over 5 minutes to recieve a text, but apart from that a good network. ****
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Reviewed by Dave on 19/01/2009
Was on an 18 month contract and lost my phone with 2 months outstanding. Called customer services for help and advice; kept on hold for 40 minutes, no help offered; told I would have to wait until my contract ran out or I could purchase a sim card for £10; (not much good when you have nothing to put it in). Call centre very unhelpful only wanted to sell not assist with problem. Very poor signal also when out of cities. I am now looking for another contract with another company!
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Reviewed by ...x on 16/01/2009
T-mobile is good. it gives me alot of deals to save money...ITs GREAt!!!
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Reviewed by Matt S on 05/01/2009
Good coverage, good price plans and one memrable number on my sim i am not gonna get rid of!
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Reviewed by Andy on 05/01/2009
No reception in the house, no reception outside the house even though they and their web site says its "very good". Initially palmed off with "Your local antenna is down and being fixed. 11 months 1 week later still rubbish reception. Thank god I just took a 12 month contract with half price fro 10 months through dial a phone. Even had the cheek to ring me and ask how I found their service. When the bloke couldn't hear me due to poor reception, he said he would ring back. Do you think he did?!
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Reviewed by Lord Draper on 02/01/2009
JUST BUNCH OF RIP OFF LIARS. NO SIGNAL, NO MANNERS, NO CUSTOMER SERVICE AND RUBBISH PHONES. THEY SHOULD BE STRUCK OFF THE LIST OF MOBILE SUPPLIERS. THEY JUST MAKE ME SICK TO THINK OF HOW MUCH MONEY THEY HAVE TRICKED ME OUT OF. AT LEAST DICK TURPIN WORE A MASK.
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Reviewed by Damon on 02/01/2009
Plain and simple Poor to none reception inside and great reception outside. Been on it for 5yrs here in the US and im pretty satisfied. Best service provider in the US id say for customer service but Verizon and there expensive contracts have much better service.
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Reviewed by jam on 29/12/2008
Yh i agree my texts are 3p and i love t.mobile been on t.mobile 4 8 yrs know and i think is better than all the other networks
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Reviewed by Paris on 24/12/2008
Have been on t-mobile for 2 years. Very trustworthy. My texts only cost 3p each on my phone at the moment. Easy top-up and liking the top-up fridays, though i have only done this a couple of times.
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Reviewed by Peter B on 22/12/2008
Moved from Orange 3 years ago after 8 satisfied years, when they demanded cash to upgrade my phone because of under-use (on a fixed price contract? - duh!) - then a week after I switched I received a grovelling letter offering me the earth. Delighted with T-Mobile; good coverage, call centre staff are helpful, thorough and friendly - and they'll talk sense on re-pricing your contract if you don't need to upgrade. Everything I could wish for in a network provider and I'll stay with them. Definitely strongly recommended.
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Reviewed by Moke on 11/12/2008
have been with t-mobile for over 5 years, customer serivces have improved dramatically and have had no problems wit hthem for several years. I have found call rates good and if you get a signal have re=arely dropped it once connected. Living in scotland i have found signal coverage a bit eratic though and so switched to vodafone, now i get musch improved coverage. If you live in a populated area, dont travel to remote locations much then give t mobil a go!
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Reviewed by Jake on 09/12/2008
Got A New Phone On The 6th. Would've prefered it being on orange but i couldnt find the same phone in stock on orange. had to settle for t-mobile, good packages especially 'text appeal' only 3p per text to any network. thats outstanding but the reception is terrible. Cant find a reception anyware in my area. calling costs a bomb. internet is slow.... overall-3 stars. going to get it unlocked and going to orange. i wouldnt suggest t-mobile people.
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Reviewed by steph on 06/12/2008
Terrible reception in my house and work and my boyfriends work. Only with them cos have advantage plan with work so 50% off but don't use half my allowance. Haven't upgraded even though have been able to for a year and they never let me know I can upgrade and on mytmobile upgrade section of their website, it is never available to me to see what I could upgrade to! Also I don't want to be locked in as all phone upgrades for low tariffs under £25 mean phone upgrades cost loads and I don't use allowance so duped. Also worried I'll lose my advantage plan if i upgrade as others have.
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Reviewed by Traynor on 27/11/2008
Poor reception and conflicting information given by customer services each time I have called. Cannot wait to disconnect from them....
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Reviewed by scooper on 22/11/2008
Just came from Orange and so fat T mobile is miles better in network coverage
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Reviewed by Dave on 21/11/2008
Been with t-mobile now for 17 months out of a 18 month contract....Service is 100%...no-one else can match the flext package they offer...great range of phones too.....ONLY problem is same as everyone else that comments here...COVERAGE....signal strength is so poor I often feel like saying "Thats it- no more".only way to get a signal in the house is go next to window or door....C'Mon t-mobile....buck up ya signal strength.
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Reviewed by Martin on 19/11/2008
I've been with T-Mobile two years now on FlexT package and the company is fine, good customer service and their tariffs are very competitive. My only real complaint is network coverage. I live in Bucks and travel a lot through London to the home counties. On trains it seems only I lose signal completely and outside London the signal is pretty weak. I would prefer to try another company but Orange is just too complicated and expensive and O2 is well expensive too. Just Vodaphone to check out, but they used to have no signal at all around here.
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Reviewed by P Smith on 14/11/2008
Very poor signal availability even in urban areas. Why can I get no signal while all around me (on other networks) are chatting away? Gone to O2 now and get FAR better coverage.
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Reviewed by Esther on 11/11/2008
I've been with Orange, Voda, and three. Three were by far the worst and T-mobile the best. You only know how good a network is when you have a problem. Whenever I've a problem their staff are genuinely keen to help, quick and efficient. So far they've been great.
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Reviewed by Pat on 11/11/2008
Live in Bournemouth, T-mobile tells me that 50% coverage in my area which apparently is good, I get a lot of no network coverage. they made me try lots of possibilities and in the end told me to go by the window or door or out of the house to get coverage.
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Reviewed by Missy on 24/10/2008
I've been with T-Mobile for about 3 or 4 years on PAYG, and I can't really fault their service. Whenever I've had queries or problems with my phone, I've been able to ring them up for free and get my query solved within 5 minutes. I get excellent coverage (though maybe that's cos I'm in London anyway?) and I get great incentives everytime I top up (such as free days of using Web'n'Walk, free texts, free minutes). And they always notify me by SMS of any offers that may be applicable to me. One thing that I would comment on is their costumer service seems to be based in India, not necessarily a negative, but something that's seemingly a cost-cutting exercise. Overall I'm a happy costumer, and I certainly don't want to go back to Orange!
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Reviewed by vicki on 06/10/2008
Went from Orange to T mobile because I liked the idea of paying one sum a month and having as many texts and calls as I like. I'm on flex contract and pay 35 pounds a month which is a waste as I get no signal at home at all. So every month I have loads of free calls left which I hve paid for yet I am paying my home phone bill as well. I wish I could use my mobile at home as I have paid for the calls in my contract but the signal is so weak it always cuts out . SOooooo frustrating. Can anyone give me any help???
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Reviewed by Rachael Parkman on 23/09/2008
I hate t-mobile. I've been a customer for 13 years. My phone keeps turning itself off - the options I've been offered are either go into a shop and get a replacement while it is being repaired (which I can't do for over a week) or request an envelope so they can repair it directly - but no replacment. Surely, other networks courier you a replacement and take away the old one? Their customer service is absolutely non-existant- surly, grumpy, patronising Scottish women who are trained to use your first name at every opportunity and basically tell you to lump it. I've never been so furious. I'm so cross I'm considering paying out of my contract so I can have nothing more to do with them. And that's how they treat loyal customers. What a bunch of shysters.
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Reviewed by O Laindon on 03/09/2008
Rubbish network! Their flext plans makes no sense at all. On Flext 35 they claim you have 900 mins & text, you get charged 20p for voice calls not sure how much for text though. I cannot not wait leave!!!
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Reviewed by Tiny tinchless on 02/09/2008
very good im on t.mobile and their prices for texts and calls are outstanding much more betta than other networks
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Reviewed by lesley on 01/09/2008
ive been with alot of different phone providers and i have to say t-mobile is the WORST i hardly have any signal on any phone i try, and on every t-mobile ive had i can hardly hear anything. ONE good thing the price but thats about all
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Reviewed by alice on 27/08/2008
T-mobile isnt that bad, seeing as with text appeal my texts cost 3p (altho my calls r 25p i think...) i hate the fact that it costs money to listen to ur voice msgs tho. its also not amazingly good connection either.
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Reviewed by George on 26/08/2008
I recently switched from Vodafone to T-Mobile, and curiously I get better signal in some parts of my house (which is in the countryside in Dorset) than my previous phone. Their customer service is pretty good, and the benefits of joining PAYG T-Mobile far outweighs the benefits of joining Voda! I've had 10 days of free web browsing, 5 free picture messages and £5 free credit as well as only 10p for texts to any network and 15p/min for calls to any network! Plus I joined Stretch, so now I get £10 free credit if I top-up in the week by £10! Brilliant! As far as I'm concerned, T-Mobile are one of the best networks for PAYG mobiles (I wouldn't know about Pay Monthly, however). 5 star IMO!
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Reviewed by Anna on 15/08/2008
My sister is on a contract with T-Mobile and the signal is absolutely shocking. She never bothers taking her phone with her to work anymore as where we live there is just no reception anywhere in the town centre - she has to come to my house to get a signal and even then it's only decent in one room! But she gets lots of rewards which she says are really good. However she will be moving networks when her contract ends as she just can't hack having no signal anywhere.
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Reviewed by Mike McDade on 06/08/2008
I use O2 for phone calls and a mobile on T-Mobile as a bluetooth modem for my lapop as I somtimes work out in the countryside where the only internet connection is over the mobile networks. T-Mobiles WebNWalk caps internet costs at £1 per day on PrePay which is by far the best deal on any network. As a phone line though they are not so good, sometimes my T-Mobile phone gets no signal even in the inner city and at times when I have used it to make calls I've found that they are sometimes dropped, or just don't get though at all. Good for internet / Bad for calls!
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Reviewed by salm on 04/08/2008
i have t-mobile its the best and very cheap now before it was expensive not now its pay-as-you-go
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Reviewed by GM on 19/07/2008
In terms of connectivity and coverage, I've never had a problem. I've been on both pay-as-you-go and contract, (through work), and whilst on contract I had no issues at all as soon as I took up a pay-as-you-go deal I started getting advertising spam from T-Mobile themselves. It's extremely annoying so overall they only get a 3 star.
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Reviewed by debbie on 30/06/2008
t-mobiles new tarrif combi 30 is great it offers 700 mins unlimited texts and free internet every month for 30 brill!!!!
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Reviewed by paul h on 24/06/2008
T-mobile customer service seems helpful, uk based presumably. There is no service whatsoever in my house which is poor but I hear they are going to shortly share 3's network for better reception. just had upgrade good deal. Not the best by any means, but not the worst.
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Reviewed by Rajat on 20/06/2008
Poor Internet service . Can't run Opera mini . Desktop broser is also so poor i.e., t-zones .
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Reviewed by James on 17/06/2008
Been with them 18 months on a Flext 35 - offered better tariffs with O2 and Vodafone and a new Sumsung U900 Soul on a 12 month contract - but "we dont price match" they tell me - they offered to reduce my line rental to £30.00 per month same as a deal they are doing for new customers on their website - PAC code here I come - will go with Vodafone they offered to beat not only T-mobile but also the offer from O2 also!! ADVICE: DITCH T-MOBILE AND GO WITH O2 OR BETTER STILL VODAFONE
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Reviewed by rhi on 07/06/2008
i have 5 contracts and 2 payg with t-mobile, i think they are the best network, call centre staff always sound happy and ready to help, they have just relesed some new price plans and some very good promotions on payg too. There are a few comments on this page regarding loyalty, and tmobile dont give enough to the loyal people, but i have always had pretty much what i wanted off them, at the end of the day, you can't expect to pay peanuts and get the world back, i know where i stand with them. Reception is fab, ok the phone selection isn't as good as some networks but i have done my upgrades in car phone warehouse, so i still get the whole selection others are offering. WELL DONE t-mobile, long may you still reign the top of the class as best mobile network in the uk.
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Reviewed by mellie on 05/06/2008
I've been with TMobile for just over 2 years and have had no problems with them. When i was charged for a game download that didn't work, they refunded me straight away and investigated further to make sure it wouldn't happen again. Also when my new phone broke they exchanged it no problem the next day. Brilliant, I'd recommend them to everyone. Seen as you also get money for recommending too, what a plus.... FAB !!!!!
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Reviewed by Hannah on 05/06/2008
i love t mobile, i was on o2 but moved on to t mobile for a better pay monthly deal, its best network. i haven't been over my bill for months but when using o2 i used to have a bill of about £200 a month. only problem is i dont get 3g coverage where i am but that is probly because im in wales.
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Reviewed by Ashley on 02/06/2008
previously with o2 on contract but then moved to t-mobile who have been great, better signal and 3g coverage where i am and it seems i can upgrade my phone before my contract expires which is something o2 wouldn't despite my warrintied phone breaking :S,
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Reviewed by David on 27/05/2008
Good network, cheap calls and texts, brilliant!!
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Reviewed by claireNI on 26/05/2008
i signed up with t-mobile on pay monthly. I joined 2 months ago, then 3 weeks ago my phone which is under warrenty stopped working, i called t-mobile who told me "there was nothing they could do" and i had to "send my phone to nokia for repair". that was three weeks ago, i have heard nothing since. i had my old mobile lying around so i put my t-mobile sim in and started to use that until i get my "new" phone back, it cannot connect to the internet, and now it wont charge up, it suddenly died and now i am left without a phone, i called t-mobile and pointed out that i am still paying them £37-50 per month for credit i am not using, they told me they would send me out a £10 top up. i also started getting calls and messages from some premium rate company, if i answer the calls (they call from three different numbers) i get charged for it, and if i open the text saying i have a missed call from them it automatically rings the number, again i am charged for it. im sorry, but i am paying them almost £40 per month and i now have to pay extra on top of that because some company keeps ringing me?!?! i told t-mobile to block the number, they told me they cant do that and the only way to stop it would be for me to change my number at a cost of £25. all in all, in the last 2 months i have had nothing but trouble, and its costing me a fortune for a phone i dont even have in my possesion. i also have zero reception at work (where i spend 12 hours per day) the reception automatically turns to 3g as soon as i arrive at work, then when i go outside to have my break i have to turn my phone off and on again to get the signal to come back on. not very happy at all.
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Reviewed by SJF on 23/05/2008
Really good company. Have been with them for many years now. Positives: Great signal [almost] everywhere I've been. Helpful (UK) call centers Negatives: Call charges are greater than others (specifically 3 mobile - which i've also reviewed)
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Reviewed by hey on 13/05/2008
its really not that good, and so expensive
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Reviewed by Zul on 10/05/2008
T-mobile has some really good offers and network coverage is good too! Their custommer service over the phone, is really good! Staff are polite and extremely helpful! But if you are unfortunate enough to step in to their retail shops, staff are nothing but unfriendly and rude! They really need to be taught how to be polite!!!
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Reviewed by El on 10/05/2008
t-mobile rip you off.
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Reviewed by me on 07/05/2008
Never had a problem with Tmobile as either a PAYG or pay monthly customer. Signal is always good where I love although iv never had to bother customer service however that can only be a good thing. Combi contracts are fab- I get 600mins and unlimeted texts for £30 a month- The same deal is an extra £5 on orange who have poor coverage in my area! No brainer.
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Reviewed by Jonathan on 03/05/2008
I love tmobile!It is brilliant, i must say i have never had any problems with their network or my phone so i can't rate their custormer support but i can start from the very beginning. Account sign up is easy and it is very easy to keep track of your account online, also coverage is 5 star, where i live i can't get a network on vodafone, 3 or tesco mobile but tmobile everywhere i go your definately going to get a signal. Unfortunately, my days with tmobile wil come to an end because the phone i want is not available on tmobile so i can say their choice of phone is not very wide. Maybe i'll unlock my phone and put in my old tmobile sim card. Thanks for everything tmobile, it's been a pleasure being with you!
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Reviewed by Tazza on 24/04/2008
Recently had a number of issues with T-mobile in Europe. No coverage whatsover in Holland. Had to cross the border into Belgium to use my phone! Intermittant service throughout France including no access to network permitted just outside Paris. Service centre is inept and shops are full of black clothed droids who are dis-interested after selling you the package. Moved to T-mobile because it was 'cheaper'. It's cheaper 'cos you can't use it! Learn by my mistake.
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Reviewed by Jo on 22/04/2008
Just left orange as T Mobile seem to have a great SIM only deal... My goodness what is wrong with the network, I've only been with them 2 weeks and it's been awful, I live in London and the signal appears to be strong but it keeps dropping out as the network is probably over subscribed, I never had a call dropped once when I was with Orange so I guess you get what you pay for. Low price, naff connection!
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Reviewed by bob on 12/04/2008
t-mobile is ok but could be better
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Reviewed by Courtney on 10/04/2008
Help me i text alot and hardly use the phone buh i dnt know what i should have Mates rates or text appeall if anyone gt anyideas on what i should do please write Please!!!!!!!!!!!!!!!!!!!!!!!!!!!But part frm that i think t-mobile isreally good the network BUT i never brought a phone from the t-mobile shop because they are always so expensive so go to a shope like phones 4 u or carphone warehouse and go on the network T-mobile it's so much better but dont by a phone from the T-mobile shop it's a rip off !!!!!!!!!!!!!!
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Reviewed by anonymous on 07/04/2008
T-mobile is the BEST!!! i love the web and walk!!
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Reviewed by ajaz khan on 31/03/2008
t moble is ok but could be better
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Reviewed by melvin on 18/03/2008
Really god, I connot buy a phone that is not on T- mobile, its soooooooooooo good. Cheap rates and all! My internet is T-mobile web 'n walk too!
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Reviewed by Matt on 17/03/2008
Central London, Holborn, Covent Garden, Old Street. Forget it. It can take up to 20 attempts to get a connection, and even then, there's not guaruntee that the person you're calling can here you. Tried a Sony Erricsson, two nokias, so I know its not the phones. Simply put, TMobile have over-subscribed their network, and I'm counting the seconds for the contract to end. For me, its back to Vodafone. In fact, given I can't get a serivce all too often, I give them ZERO STARS - Utter Rubbish
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Reviewed by nigelR on 17/03/2008
On my travels with work I have found the signal reception to be very poor unless I am in a town/city centre.
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Reviewed by Peter Baxendale on 14/03/2008
Been with T-Mobile for almost 2 years. Pretty good coverage and getting better, extremely obliging and friendly help desk staff (UK call centre!) and I can't think of anything they could improve on except perhaps coverage in more remote areas. Switched from Orange after 8 years when their insane customer rating policy (£50/month fixed minute plan denied me a decent upgrade 'cos I didn't use all my minutes!!!... duh - then crawled to try to retain my usiness the week after I switched to T-Moile and reduced my costs by 50%) and previously a year with Vodafone who have to be the most arrogant, loathesome and unhelpful provider since British Leyland!
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Reviewed by Brett on 13/03/2008
Had a business contract with t-mobile. They didn't port my number over, and denied I even had given the number to them, yet I typed it into their online application form duh... Secondly, they started to invoice from 3 days before they had even delivered the phone to me. What kind of business ethic have they got? So I cancelled my contract immediately and stayed on Orange. A relief to get away from T-mobile. No hassles with Orange, and I deal with call centre staff who speak clear English!
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Reviewed by kamal on 07/03/2008
t-mobile is get rubbish so am of it because the prices are going up.
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Reviewed by Shan on 05/03/2008
No Service.
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Reviewed by Laura on 26/02/2008
I had to send my phone away for repair, it was a charging fault. They assured me I did not need to send the charger away as it would be a software fault. When I received the phone back (nearly 6 weeks later with no loan phone available)I was told there was no fault found and to check my charger! It was my charger that was faulty and I was told that this was not included in my warranty as my N95 (which I paid £129.99 for) was over 6 months old. After complaining to the store a few times they swapped the charger for me but not before a couple of arguments. It felt like the staff did not care about my problems and they were very rude and disrespectful...all I wanted was my phone to be fixed!! I will be leaving T-Mobile at the end of my contract.
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Reviewed by Dave Smith on 23/02/2008
i took out an 18 month flext contract about 21 months ago and have been very impressed, it cost only £15 a month rather than £20 in some sort of deal and once my contract had expired they offered me either a new phone or to reduce my contract again to only £5 a month. I get £32.50p a month to move however i like on text, pic messages and phone time all for £5 a month. I got my first phone free with the first contract and have had no trouble with it all all apart from my own faults of dropping it and cracking the screen. I have now purchased the nokia 5310 from them and have had no problems with this "supposed unreliable phone" so far. You dont need to wait a long time if you ring them up and the signal is very good where ever you go. overall 10 out of 10
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Reviewed by dave on 20/02/2008
t mobile loyalty is rubbish. been with them for 18 months and they can offer is the same as if i was a new customer!!!wheres the loyalty in that.
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Reviewed by Ben on 15/02/2008
I would have quite cheerfully given them 5 stars here - the tariffs are the best value and nobody can even get close to the value provided by Web and Walk. But... Their aftersales support is terrible. They don't keep track of handsets in for repair, and their repair centre's idea of actually fixing things is to load up new firmware, make a call and then send the phone back to the customer. That's all they do! Never mind the dozens of other faults, these aren't even tested. For that reason, two stars.
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Reviewed by Katie on 14/02/2008
I really like T mobile network. I'm on Text Appeal and that is great, 3p a text is a great deal in my opinion. Also, the top up Friday scheme is excellent. If you wait to top up £10 on a Friday then you get free weekend texts! It's a fantastic network
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Reviewed by Colin on 11/02/2008
I have been a T-mobile customer for almost 2 years and always found the service to be very good with good rates and good coverage, however, my 18 month contract concluded last October and they called to offer me another phone. I was offered a Nokia N73 but as I was happy with my MDA Compact II, I put the Nokia in a drawer still in the box. Recently the MDA has been playing up so I swapped over to the Nokia but it won't text and after a week of trying to sort it out myself I eventually phoned T-mobile who tried their best to sort it out. No joy, so we concluded that there was a problem with the phone and it was suggested I go to a T-mobile shop to get it further checked and if faulty they would repair it. Remember this phone had been used for 1 week only. I told the girl on Customer Services that I didn't want a repaired phone and would expect an exchange. In fact, due to the fault occurring the enjoyment of the Nokia was tainted so I suggested that they should offer me another phone. After three phone calls, it was decided that T-mobile would only offer a repair because I had had possession of the phone for more than 28 days. Whilst I have been a loyal customer of T-mobile for 22 months, I did notice that their website offered great deals to new customers but since I was already on the hook as it were I couldn't get anything like the same deal. I am now searching around for a new phone supplier and I shall be switching in the next couple of days. I appreciate that I should have checked the phone out when I first got it but T-mobile should be willing to show some loyalty to their customers in return. New customers.... Great. Existing customers.... tosh.
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Reviewed by Edd on 07/02/2008
Theyre not simple and they dont help you at all
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Reviewed by George on 05/02/2008
Rubbish. Thats all i can say. The call charges are expensive, (the texting is allright though, the standard 10p). I didn't mind any of this normally because it would still function as a working phone (although i could never seem to pick up much reception anywhere but i assumed this was my phone). Here is why i hate T-Mobile. I lost my phone for a few months and when i found it i was pretty happy. I charged it up and turned it on and tried to call up 150 to put some top up on it and i got a message saying my phone had been deactivated for a certain amount of time of disuse and there would be a £10 reactivating fee. I pressed 5 to speak to one of their operators who was foreign and i could hardly understand her and i asked if i would get the £10 in credit (i probably would have done it if i got the £10 in credit) and she said no so i had a little argument and hung up. Now my phone is COMPLETELY inactive and when i turn it on, instead of saying T-Mobile it says 'inactive sim' and whenever i type a number and press call it just cancels it immediately. My phone, which is a 2004 Sony Ericson K700i will only accept T-Mobile sims (i checked to see if an o2 sim would work) and i am NOT buying another T-Mobile sim, simply on principle so i am going to buy a new phone, a Samsung E250 on o2. My dad uses T-Mobile on a contract and it seems fine for him but if you are an occasional user like me then don't even consider T-Mobile. I had a N-gage on orange which i lost for about a year and half and when i found it i wasn't deactivated and i found i still had my whole 5p in credit. T-Mobile is unfair.
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Reviewed by Anne-marie and Rashelle on 04/02/2008
Rashelle - T-Mobile's alright. Top-up friday is AWFULLY misleading. I personally think they should release some more offers! :D Anne-marie - I like T-Mobile. The price plan Text Appeal is brill and is perfect for people like me who constantly text! But i agree with Rashelle and think Top-Up friday (their only offer) could do with a bit of work.
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Reviewed by jamie on 30/01/2008
this is the best network by far i have saved so much money on the text appeal choice which is really easy to access from your fone. it is the baest network by far.
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Reviewed by Alexander O'Connell on 15/01/2008
I moved from Orange to T-Mobile because Orange (as good as they are) had a weird billing system: You oay a month in advance but pay for your last months calls. I was on Dolphin £35 and raking up bills of £80+. T-Mobile on the other hand seems much...better. I walked looked online and found a Nokia N95 with Flext + Web 'n' Walk for only £37.50 per month and then you get £5 off for the whole contract each month! Only £10 one off payment for the phone. Flext + Web 'n' Walk: This is such a good deal, I have unlimted internaet access with usually costs a bomb and £90 worth of credit to spend as I liked. I got a text a few days later and had only used £5 of it. This is very good in my eyes. Signal: It might be the phone but I have full signal everywhere and I live right on the South Coast of England. (wit ha ll the poo weather). Network Settings phone setup: The phone was already set up in the box ad worked right away. Iahte having to call and set up MMS settings and all that nonsense. Bad: T-mobile lock down theor wap settings if you venture anywhere near a website with and 18 Certificate it will throw back to their page where you needto prove your ID with a Credit Card. It's not a bad Idea but maybe they should ask who the phone is for in the shop and set it up accordingly. Overall: T-Mobile, I have to say I am impressed. 4 Stars.
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Reviewed by annesa on 04/01/2008
T-MOBILE IS A LOAD OF KAK. I really hate this network, they are tight as pay as you go and tight on contract. I can't believe you have to spend £15 just to get a couple of quid back. All the other networks offer alot more when you top up by £10. I remember the days...thats way back in the days when T-mobile aka "Thiefing- Mobile" used to give you free minutes on pay as you go....not anymore. Everything about T-mobile is a rip off and i think they're are taking the mick with the price plans. I moving over to 02!!!
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Reviewed by Martin on 04/01/2008
Appalling signal (between Bristol and London). Calls constantly dropped. Long delay before connection.
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Reviewed by steve on 02/01/2008
Been with T-Mobile for 20 mths and ive found the reception signal very up and down (you can be making or receiving a call and watch the signal strength fluctuate)I have found the call centre staff to be ok when you can get through! (my tip is to select the you are considering leaving option & then someone will call you back) upgrades and personnel profiling are very hit and miss. Overall due to continuing reception problems (M29 area) high charges when your contract allowance are exhausted and customer support I am looking for a new network.
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Reviewed by Ruby on 28/12/2007
Funny that people say that the signal is good for Virgin and bad for T-Mobile when it's actually the same network, owned and operated by T-Mobile. Also, Ian, the O2 and T-Mobile networks are totally seperate and whether you get signal or not is dependant on more than just the local cell sites.
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Reviewed by James on 22/12/2007
im on t-mobile flext price plan, £30 pm the price plan is great but i get no signal !!!
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Reviewed by Ian on 14/12/2007
The flext price plan on T-mobile is excellent and their customer service have always been very good. Sometimes they've needed slight push in the right direction but if I've ever had a problem they've sorted it. The bad news is the signal. Like Sue I experience no signal where others have plenty. I recently went on a trip into the dales where I had no signal what so ever yet on 02 my friend had full signal. This seems strange because as far as I was aware O2 operate on the one2one (t-mobile) network. General Reception in buildings is also poor and not upto an acceptable standard. In a pocket there is sometimes no reception, having tried different phones and my partner having the same problem I can only assume it's the network.
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Reviewed by carlyp on 10/12/2007
They do have good cutomer service, but the signal is terrible, the calls are cheap as I simply can harly ever make or receive calls, a nightmare
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Reviewed by Sue on 09/12/2007
I have found no problems with customer service, I am on the flext plan which works for me. Customer service were very helpful in getting to grips with my new phone which being a bit of a technophobe I did not fully understand! I agree though that reception is not particularly good and get bad signal strength or even no signal at all in parts of the area that other networks have no trouble with. If you rely on good signal strength, then another network may be better for you.
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Reviewed by Cara on 02/12/2007
How good is T mobile ?? Very! I never thought i could find a better package !! Mates Rates is great for me because i only have a few regular people to text and chat to. Thankyou T mobile for being such a great network. Also i love 'top up friday' Where i get free texts all weekend - the time i spend most on my phone! Plus online browsing for £1 a day - although this doesn't work abroad which is super annoying!
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Reviewed by Paul on 25/11/2007
I recently purchased a phone from my local T-Mobile store. I found the staff execellent in all aspects knowledge, helpfulness and not too pushy. I needed a new phone mainly for internet access and they recommended a Nokia 6120c which considering the modest price (on pay as you go) or low rental on contract is an absolute bargain. Internet speed is good a lower speeds and excellent if you move to an area with 3.5G. There is an extra cost for using the internet but at £1 a day for occassional users or £7.50 monthly for heavier users is very reasonable. Have had no problems with reception. Recommend T-Mobile 100%
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Reviewed by Nola on 25/11/2007
It's a useless network: all these people saying it is a good network, are they for real?
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Reviewed by Amii on 24/11/2007
T-mobile is an excellent network. Never loose signal, texts are very cheap on the pay as you go text appeal price plan, the calls are ok. Everyone price plan is probably the best value for money. I cant fault t-mobile, best network to be on, never been on any other network and dont plan to be! [= [= [= [=
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Reviewed by Rickaaayo on 15/11/2007
I have been with T-Mobile for a few years now and I have nothing but praise for there OUTSTANDING customer service. A couple of years ago, I had ongoing problems with a handset and it kept being sent away for repair, customer relations gave me a brand new black Motorola RAZR to keep, so I would always have a spare phone! :o) Today I realised that I was being charged £1.50 for premium rate texts that were being sent to me ** check your bills by the way, 1 text was sent yesterday and they charged me 3 times for the privilege, 4.50!!!! ** I called T-Mobile and they called the company on my behalf to remove my number from their database and blocked incoming premium rate texts, this all took 1 minute! What can I say?? T-Mobile answer quickly and the operators in my experience are polite and helpful :o) I almost switched to O2 once, I waited in all day to receive my new phone and at 5 PM I called O2 to ask where it was? I was told "it's out of stock," which was helpful considering I waited in all day and no thought to let me know. I told O2 to not bother sending it!
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Reviewed by Alistair on 15/11/2007
Customer service - great, phone range - great, SIGNAL STRENGTH = PRETTY AWFUL. Get your act together T-mobile please.
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Reviewed by Dee on 09/11/2007
The customer service is abysmal. My phone stopped working and customer service, both at store and online was quite terrible. I got the insurance and sent phone in for repairs, but apparently, you have to send it in for repairs 3 times before they can replace the phone. I kept sending it back because they have not fixed it, and i'm now tired. because of their incompetence i didn't use the network for over 3 months, and of course, kept getting billed. don't bother!!!!
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Reviewed by reece age 13 on 01/11/2007
t-mobile offers a small minority of price plans from text appeal to mates rates, although once you have changed your price plan you will never be able to go onto the original bundle. i wouldn't recommend this network to any audience of viewers as t-mobile hardly offer any "rewards" if you could call them that! where as on vodaphone if you top up £5 a week you are eligible to receive free calls and texts all weekend. i have stuck with t-mobile as all my friends and family are also on this network. i used to by a bundle on t-mobile for £5 which would give me unlimited calls and texts to all t-mobiles customers i stopped buying this as they increased the price to £7.50! to conclude, personally t-mobile is a waste of time effort and money
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Reviewed by Peter Asige on 01/11/2007
I couldn't believe how stingy T-mobile were when roaming with this network abroad it never let a single text message through if your credit went to less than 10p unlike 3 which allowed me at least a text message each day.Everybody warned me that it was an awful network but I'd just bought a new phone locked to T-mobile [not for much longer]. As for rewards. Forget it. Top up Friday and all that you'd be lucky to get through Friday! I've just changed my price plan from 'Everyone' to 'Text appeal' but have just heard that this may be irreversible! I do like the idea of web browsing for a maximum of £1 a day pity it doesn't work abroad as I could have left my laptop behind.
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Reviewed by Lucas on 31/10/2007
Not a bad Operator however in my Area (Blackburn) the Signal strength is shockingly bad and struggle stying in contact with people... No complaints about the service itself though
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Reviewed by Paul Foyston on 29/10/2007
I have had contracts on all main network providers (apart from 3 - not that desperate)...i have found T-Mobile to provide the best service, and customer care compared to the rest....and they are also the cheapest......WELL DONE T-MOBILE
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Reviewed by Steph on 27/10/2007
Brilliant price plans even on Pay as you Go. Love the text appeal, going to save me such much money. Love the web and walk as well, it's great. Not been on T-Mobile long, but hopefully I'll stay this happy with being with them.
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Reviewed by Emily on 27/10/2007
good value not as good for service around the world as orange but so much cheaper! I recommend the flext plans!
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Reviewed by Paul on 25/10/2007
Good value, good internet options such as web and walk and now 3G (you won't know that unless you get a 3G handset!). Reception is biggest problem, noticably worse than O2, 3, orange or vodaphone in the countryside. In many places such as lake district there is virtually no signal at all. In cities its excellent but those in very rural areas might want to consider another network.
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Reviewed by Charlotte on 23/10/2007
Very good i think, Im on flext 20, and every month its a delight. Last week i got the new W910i the day after it was out on t-mobile, no problems and it arrived the next day. Brill:D
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Reviewed by jamie on 12/10/2007
Was with T years ago - got fed up and switched to Virgin (who were slightly better but not much). Went to 3, who were awesome for a while... Now back with T (Thx to GF). IT took me 10 mins to get through to the call centre - at a cost of 25p! (which they agreed to refund). Voicemail also eats your credit (so don't bother seeting up your personal outgoing message etc). Tariff is Everyone; bit pricey, tends to eat cred quite quickly. Cheapest tariff they have though. No call waiting, holding, 3way-calling etc (unlike 3 who almost give you your own personal switchboard). As a network, they are usable but I won't be with them long once my £5 has run out. I reckon I'll be going to another network. I'm not happy with the time to get through to the call centre, the time taken to change tariff, the cost of voicemail.
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Reviewed by Paolo on 11/10/2007
I took out an 18 month contract (Something i didn't want to tie myself into but it meant getting more minutes and a free phone) about 4 month ago. I am on a flex tariff and pay £35 a month which gives me £180 worth of credit to use as i like. I am happy with this price plan and NEVER go over my allowance even if i try!! The only thing i am not happy with & i notice this has been mentioned in a previous post is that sometimes (at least 3 times a week) i will try to make a call or send a text and i have no network signal, yet it's in a shopping centre or at my work, somewhere i would usually receive a signal. This is frustrating when you need to contact someone obviously. Because this seems to happen quite often i can't say I'd continue to use T-Mobile after my contract ends and i will return to o2. On another note, if you plan to use your phone abroad be prepared to pay a hefty deposit before leaving UK! Something i wasn't aware I'd have to do when i took out the contract!!
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