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T-Mobile
Product Rating   
T-Mobile is a part of Deutsche Telekom AG. In the UK it offers a range of services including 3G, mobile broadband and mobile TV. UK coverage is greater than 99% of the population.
T-Mobile Consumer Reviews
(294 reviews)
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Displaying reviews 1 - 100 of 294 (displayed in order of date):
Reviewed by Danny on 06/02/2012
Have just finished contract with T Mobile after 2 years. Couldn't wait to move. misold me the contract. Told no charge for voicemail but charged every time. Complained and told tough despite having written evidence! Phone never worked properly from start. Tech guys didn't know what was wrong with it and it took a year to get email! missing texts, phone calls not received and coverage not great.-not as good as others. Having trouble getting my PAC code now to LEAVE. Phoned twice, waited 20 minutes each time!!!! NEVER NEVER will I ever go to T Mobile again. Be warned. I went back tempted by a good price deal-not worth it, even though I had similar issues before. I had forgotten how bad they are.
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Reviewed by Yan on 23/01/2012
To Dave... deposit for overseas calls do not make sense! I used to be on a sim only with orange and never had such a problem... It is ridiculous to offer international call booster and then ask for a deposit. Furthermore, the credit rating are insane in this country. I've got none as I never borrowed money or owned a credit card.Therefore, I am less credit worthy of the person who has a number of loans with the same salary! To sum up, T mobile customer service is far from good. It was just like speaking to robots.
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Reviewed by dave on 15/01/2012
I came across this and was having a read of how upset people are with t-mobile. I used to work for t-mobile in the contact centre and feel I need to share some home troths with you regarding some issues high lighted here. 1. Why are people saying they always pay there bill on time and think they are entitled to more because of this?? its a contract that’s kind of the idea you pay your bill within the 14day time period...........all you people out there do you ring your mortgage company and say "ive paid my bill every year give me a discount!! The answer no why? Because your meant to pay it on time!! 2. Deposits for over seas usage. please understand the people that are saying this have a low credit rating and basically are protected from running up a high bill you don’t get a credit card and say what limit you want do you? You are set one according to your credit status that’s how companies work. 3. LOYALTY and upgrades people amaze me that they think they are entitled to the world please be realistic pay £10per month for a £400 phone? What is the point of a company keeping a customer if they are costing the business money? its there to make a profit.....I know if it was your business and it was costing you £300 to have a customer but you were generating £100 revenue you would look at that and do something about it. 4. Customer service I agree with people that some they have had a bad customer service and that is not right and should be sorted out that’s quite simple. 5. End of contracts......what is a contract?? its the MINIMUM amount of time you need to be with a company and no it does not just go off when it ends if you get a Pac code and don’t use it and then you don’t tell us you want to leave is that the companies fault?? Most services have contracts take BT home phone for example 18m contract how would you feel after 18 they just cut it off and you wanted to make a call? You would ring up and tell them how bad of a service they have just giving. I know this is a rant but people need to think they are not always right and look at thing a bit more closely before posting there views you I agree its something that may have upset you but is it because you never read the terms and conditions or you "assumed" this is how a business runs............interesting
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Reviewed by ben on 09/01/2012
Please keep away as far as you can from T-mobile They say free minutes to any network but this is not true. I have been charged to call 0800/0845 and if I call lyca mobile / libara mobile charging me for my voice mails network is rubbish. Every time I’m driving and using my mobile phone I loose signal. T-mobile? never ever again
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Reviewed by Pete on 12/12/2011
Avoid like the plague. I'm on a two year business contract, and it can't end soon enough for my liking. So far, 14 months in, I've had four phones die on me, I've been left without a phone while on business in Korea, I've been continually snubbed and ignored by T-mobile, I've tried to get a refund for the effectively a month I haven't been able to use a phone but had this completely turned down, I've even been bizarrely threatened by a T-mobile employee. I've got no coverage at home, despite their website saying I should have the highest level of coverage. They'll pick up a faulty phone the next day okay, but they'll give you a collection window of "between 8am and 6pm" - great, thanks. Just a horrible company to deal with.
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Reviewed by loretta jones on 07/12/2011
since i have had my phone i have nothing but trouble with it, and the first time i sent it off for repair in march April i didnt get the same phone back i used to could unlock my phone from the top of the screen, and i had a total different phone and it had other people phone numbers in and pictures of thier children
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Reviewed by kim mason on 04/12/2011
I hate T mobile. Having been in the US for a holiday bought 2 prepaid sim cards and it cost $41.90 for 2 useless sims that hardly ever worked, did not provide the service. At one time all charges that were mistaken charges were reinstated after a lengthy call from skype on laptop. Probably had a total of no more than 12 short local calls for this money plus 20 texts. Customer service -talk to brain dead unhelpful idiots. The most intense memory of my trip to the united states was T Mobile and how I would spread the word on my return to ... NEVER use them. Last time we used Sprint and did not have any issues. In fact I gave my sim to a friend who was visiting the next month and there was adequate credit for them to use as well. If I lived in the country I would escalate my complaint but as a visitor all I can do is warn other people. There are many providers to choose from. It would be a huge mistake to ever use T Mobile.
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Reviewed by James on 17/11/2011
Been with t-mobile for 3 years now, just coming to the end of my second 18 month contract with them, and i am beginning to wonder if staying with them is a good idea.. i seem to have an issue to where all of a sudden my signal will just go, cutting off my phone call if i am in one, or it takin 2-3 hours for a text to be received, tempted to go to 02, althought their signal strength is 2g only at my house.
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Reviewed by Keath on 12-11-2011
be careful with this company, poor customer service! I regret changing my line from o2 which was great.
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Reviewed by Teresa on 10/11/2011
When I signed my 24 month contract with t-mobile I was told that I have to pay a 100 Pound deposit in order to ring numbers abroad, as I havent been in the UK long enough to get the required credit status. I paid but when I went abroad I discovered that my phone was not working. THe customer service told me that I would have to pay another deposit of 150 POund in order to have network abroad. This is crazy, I pay 10 Pound a month, so by paying 250 Pound deposit I could just pay the whole contract upfront! The contract is absolutely useless and I had to pay a lot of money ringing the customer service with no result.
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Reviewed by wendy lewis on 08/11/2011
I took out a 24 month contract thinking it would save me money; and added my son with SIM only. We went to the US on holiday, and he found his phone (unlike mine) was not blocked, although we were on the same account; so over 2 days for a little time on facebook he accrued £350 charges. with great difficulty I negotiated their standard 20% reduction; but the next month was charged another whopping sum. I was able to cancel my son's contract because he was SIM only. After months of fruitless phonecalls, letters and emails, and the intervention of the council's consumer rights officer, finally got a legalistic response from head office. it seems I have no option but to remain for the duration of my contract. A friend has similar experience;her phone was lost, and they continued to charge her £20 per month for a phone she doesnt have and can't afford; they then sent a letter from the bailiffs to enforce payment.
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Reviewed by asda on 27/10/2011
aewsome network
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Reviewed by Ross D on 16/10/2011
Moved from O2 as tmobile were cheaper and O2 did not seem to care whatsoever until I asked for a PAC code to leave them! But so far, tmobile have managed to make my pho e number that I use for my business unavailable for a week, give me a 1 month refund and then cut me off because I failed to pad my bill for the month THEY said they would not charge me for! they told me that I would have great exception, so can they explain why sometimes it takes hours for me to receive or send txts and sometimes just loose signal for hours? My iPhone 3GS has been officially unlocked by O2 and was not jailbroken, and if I try a payg sim from another network (O2), it works fine! Or all my anger at O2 for not giving a damn about me as a customer, I'm afraid, the most important thing to me is having a service that works so as soon as my contract is up, I'm off to O2 again unless tmobile can up their game. Fir info, I live just outside Edinburgh (Scotland)
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Reviewed by Vik on 10/10/2011
Very poor signal even in London, if you are outside, you are disconnected from the rest of the world. Acceptable customer service. However, I had serious problem when terminating contract. Even after giving the 30 days notice, they carried on to charge me on my Direct Debit for the next 3 months. If I didn't notice, they would not stop. Be warned...!!!
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Reviewed by Robert St Guillaume on 04/10/2011
What a complete idiot i feel like today...(THIS IS LONG BUT IF YOUR CONSIDERING T-MOBILE READ IT!!!!!!) Had been using 02 through carphone warehouse for 3-4 years on 12month upgrades, good service always and no complaints with customer service via carphone warehouse either. Decided to switch to T-Mobile because a friend now runs a franchise t-mobile phone shop. And i wanted the new Samsung Galaxy S2 and upgrade on O2 wasnt due for a few months. Three things i have learnt from this experience in the past three months, firstly THE INTERNET CONNECTION OF T-MOBILE IS UNUSABLE. I have been using the 02 Sim in the GS2 and it loads Youtube Videos in 5-10SECONDS with barely any noticely bufferring during playback of video in 9 out 10 times. In comparison I CANNOT EVEN GET SEARCH RESULTS ON YOUTUBE with T-MOBILE SIM even with FULL BARS OF RECEPTION AND 3G CONNECTION ICON ON PHONE WTF??? (i use utube as my main example because of its widespread use but it applies to all aspects of my internet usage...fbk...email...google searches...playing poker via internet...app downloads don't even bother!) Secondly and probably more importantly (if you haven't got addicted to mobile internet usage yet) THEIR CUSTOMER SERVICE IS APPALLING...IF YOU ARE GOING ABROAD PLEASE BE VERY VERY CAREFUL ABOUT YOUR CALL TO HAVE ROAMING PHONE CONNECTION...i rang before i left for the US to say i was going there...fine no problems except i need to put a deposit of ?150 credit on my account...ok not a problem as long as i get it back....on arrival in New York and for the remaining two weeks of my holiday i was the lucky reciepient of absolutely no connection at all on my phone....on return i have recieved a letter in my absence stating that i OWE THEM ?200 POUNDS AND AS I HAVENT PAID IT THEY HAVE SENT A NOTICE TO A CREDIT RATING AGENCY... THIS WAS A MISTAKE MADE BY THEIR EMPLOYEE!!!!! I DIDN'T OWE THEM ANYTHING I DIDN'T GET SERVICE I WAS PROMISED AND NOW MY CREDIT RATING HAS BEEN EFFECTED!!!! ANGER does not express my emotion at that point, rang customer service...no explanation or apology although suprisingly i suddenly didn't owe them £200 HOW STRANGE!?!, i said i wish to make a complaint, unsurprisinly no phone number for that department but they will log a complaint and someone will get back to me...2months later no contact HOW STRANGE!?! Thirdly and most depressing of all never ever trust a friend when it has anything to do with money. He didn't mention one thing about poor mobile internet service, i wish i had checked the web because from the HUNDREDS of REVIEWS NOT JUST ON THIS SITE HE MUST KNOW HOW BAD IT IS. AVOID T-MOBILE AT ALL POSSIBLE COSTS!
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Reviewed by Ana on 29/09/2011
I hate ?- mobile They blocked my phone on my birthday because I used text messages limit for the month and I ve never got any of my messages from that day And now they blocked my phone number and gave me temporary I made request to return it a week ago and every new representative just saying - waite for 24 hours Nothing happening It ruined a lot of busyness and personal plans
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Reviewed by George on 29/09/2011
I thought to write my comments on T-Mobile due to non professionalism of a company of that size. In June 2011, I run a rather high bill of £300 due to a sudden death abroad. I called T-Mobile to ask for advice and to let them know that I would not be able to afford to pay the bill as it was due to come out of the bank by direct debit. The advisor, which I didn’t keep his name, advised me to stop the direct debit and to pay monthly an amount I could afford. He mentioned that every time I was calling to pay I had to pay £3 extra. I was pleased with the answer and accepted the terms. When my bill was due I received a threatening call at my work place about my outstanding balance. I phoned T-Mobile and they didn’t seem to have any problems! I did pay another amount towards by bill but I didn’t pay the £3 mentioned above! From that day I’ve started getting threatening calls at work, I was really harassed. I phoned T-Mobile to complain and it seemed that the calls eased down till a couple of days before my payments were due. This situation went on for a couple of months. 26th of August I called to pay my instalment and I was asked when I’ll be able to pay the bill in full, I’ve told them that due to the funeral abroad I’ll pay the full amount end of September. 30th of August I received a text with all my allowances and the day due to be paid, which was 12/09/2011! 1st of September I received another text on my mobile saying that “As requested we’ve set up your SOLO FIXED payment arrangement price plan”. They had arranged a payment of £49 and I had to start paying from October the 11th till March 2012, also the text says that I won’t be able to set a direct debit for it. A company of that size reminds me a bit of a loan shark? I know I defaulted paying my bill although I’ve been with that company long before it was called T-Mobile, when I got my first contract it was called 1-2-1 and I never went over my allowances or defaulted any payments so I’m willing to pay, no problems there. They have reduced my allowances due to my ‘bad behaviour’ again I can accept that. My problem is that I have made a few calls on purpose, they’ve lasted about a minute each but the minutes left on my new allowances do not change when I send a text to ‘BAL’ or ‘AL’. Why is that? Every day I’ll send a text to see my new balance and nothing changes, the last text I send to 150 for my allowance was on the 26th of September and I had 117 minutes. Today the 29th of September 2011 I got my allowance for 150 minutes! I’m just wondering if it is another trick from T-Mobile to charge its customers. Obviously I’m not using T-Mobile to make phone calls any more, I’m using a different network and as it is obvious that I’ll stop using it when my contract is over, already six members of my family stopped using T-Mobile. I’m sorry for the long email but I felt threatened and harassed by T-Mobile. Many thanks, George
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Reviewed by Dave on 27/09/2011
T-Mobile is a terrible service provider. Their staff are rarely able to help and when my handset developed a fault soon after I got the contract they refused to put it right. Their customer service peoplealso seem to like to pass you from department to department when you do have a problem rather than trying to sort it out. I think it's disgusting that such a large company is allowed to get away with this.
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Reviewed by Iza on 26/09/2011
stupid company, I will never recommend doing a contract with them
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Reviewed by KARMA on 08/09/2011
Disgusting. I was told as a customer for more than three years I could have a free upgrade handset and discount on my contract. Brilliant, I though! Oh, how wrong I was. The handset arrived two days later as promised, but it was the wrong handset. I had been promised the newest blackberyy Curve and had been sent the old one, that is a lot cheaper. I didn't mind this very much, as my £20 a month 24 month long contract would be going down to £17.50 a month for only 18 months, with an upgrade at 16 months. Problem is, this 'reward thank you deal' is more expensive than if I came as a new customer. I could get it for £15.31. So I phone up, and can't get through to a human - this is at 8.30am. I call from my land line and finally get through, only to be put on hold for 15 mins. Then I get transferred to another department, again, put on hold. Finally I get to a human and he is calm but patronising and said he would call back within the hour (before 9.30am). It gets to 10am. I call back and say just cancel it all, I am so annoyed at your company. So the stupid girl on the phone says ok, well you won't have to pay anything as it's within 7 days, apart from about £6 to post the phone back. I said no. You are going to pay. And then I will leave your network for good and tell others how awful you are to them after snaring them. She is now going to pay the £6 from my next bill. Make sure you get the name a number of whoever you are speaking to, they convieniently don't record who you speak to on your file and can send you a text with their name and code. I wouldn't reccomend them to an enemy, let alone a friend. Atrocious.
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Reviewed by Rutex nl on 21/08/2011
T-mobile is like a timebomb rocket fast signal and good deals!
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Reviewed by Gummybeargirl on 12/08/2011
Got a great value contract with tmobile a free LG Viewty snap (good phone), unlimited texts, unlimited Internet and 100 minutes all for £10 a month (24 month contract). I always have excellent signal and even when I am camping in the middle of nowhere in north Wales or Cornwall I get average signal whilst my family (who are on virgin media/O2/3) get none. Would never go with another network tmobile is the ultimate best!!!!! And especially since they have merged with orange signal is ALWAYS full bars. Have been with tmobile 4 years now.
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Reviewed by sammy on 11/08/2011
I have been with every network at some stage and can honestly say all customer services are terrible. I keep going back to T-Mobile though due to their signal in my area. Its just superb. I understand some areas are not so lucky, although i travel england a fair bit and rarely lost signal. To avoid customer service, when taking out a deal you must go into store. Make sure the hanset provided is new and in a sealed box. Make sure you see the phone work in store & has I did last time speak with the staff over any issues. I took my last contract and the store staff even said the call centres are terrible and any problems go see them. I have done this & the staff are brilliant. Issues people get worked up over on the phone are sorted in minutes by the staff. I have this duel network access now with orange, but to be honest its not taken over at anytime. Keep up the good work T-mobile & wish I had never bothered trying other networks.
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Reviewed by Scott on 07/08/2011
Customer service is terrible, its a rare achievement if you ever manage to speak to someone that knows English. Also expect to be over charged for everything, and as you never get to deal with anyone from within the UK that can speak English, you will never get it back.
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Reviewed by charlotte on 05/08/2011
Im on a pay monthly contract yet when i see how much i have left i aint reciving no text messages back ! i need to no how many mintues i have left!
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Reviewed by kay on 30/07/2011
abouslouty love this network been on it since i was 10
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Reviewed by David C on 20/07/2011
Wrong upgrade phone delivered, no replacement to be sent out, once I have paid for it to be returned (credit on next bill) they will cancel my upgrade and I can start the process again. I call to complain, customer retention won't speak to me, message passed back via agent is if you're not happy you can cancel fully on the phone's return. Fine, after 3 1/2 years of paying my bills in full and on time, I'm off.
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Reviewed by David on 14/07/2011
Since T-mobile and Orange have merged, my T-mobile signal at home has reduced to just one bar (was 3 to 4). Reckon they've removed a local T-mob mast in preference of the Orange one - annoying since this poor reception is the reason I left orange 18m ago
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Reviewed by scribemole on 27/06/2011
Finally moved to Vodafone! Long overdue. I could never get calls in any office I've worked in whilst with T-Mobile. I stupidly got a dongle for my laptop which only ever worked whilst at home! Also the internet was really slow and when I called for a Pac code they tried to make it as awkward as they could. Glad to be out..
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Reviewed by longas on 17/06/2011
Best network in England for internet but some people got problems with bill like - they say you got unlimited landline calls but they charging if starts from 01 or 03
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Reviewed by Nilesh on 05/06/2011
They say some UK mobile numbers (Lyca, Lebara, etc.) are not standard mobile numbers. Now how would anyone in god's name find out out just by seeing the number ???? Lyca and Lebara also starts from 07 just like rest of the UK mobile numbers. And when calling such number, they wouldn't even give a warning message that it is non-standard mobile number. You will be in shock of your life when you receive the bill that you thought you have been using your allowance where as they have been merrily charging you 40p per minute !!! While selling the contract, they say you can call "all mobile networks". I had two numbers with T-mobile. I won't even bother to stay with T-mobile anymore.
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Reviewed by Sara on 27/05/2011
Aimed @ Vince, your comment is extremely disgusting and racist! To call people thugs and saying that they speak in their own language just shows how low you are. The site is to rate the network and services not pin point and name call individuals!
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Reviewed by Darren on 25/05/2011
My daughter has just come to the end of a T-Mobile contract throughout which she has paid for a HTC handset that she hasn't been able to use since the first month when it developed a fault. T-Mobile flatly refused to deal with the fault, and my daughter has used a battered old phone for 18 months while paying hand over fist for a useless HTC. I and others have tried several times to help, but T-Mobile have lied, evaded and squirmed their way out of it at every turn, until we ran out of options. The end result - 18 months paying £35 per month for a tatty old phone that isn't even worth a fiver. I have vowed never to use T-Mobile.
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Reviewed by John on 16/05/2011
Great service just almost outstanding but the prices could be a bit lower :)
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Reviewed by Chrissie Waddington on 15/05/2011
Lads in the shop seemed more concerned with doughnut deliveries (on more than one occasion) than service. They were not able after repeated requests to give me any advice on anything other than selling me something which in one case turned out to be a second hand phone that had to go "by cash because we are doing a special deal" I called up a file history to confirm I was not using new stock. I have paid more than landline for a weeks service compared to other providers standard price for an entire month yet now been told after two days 6 hours is enough internet usage for the price. T mobile does not educate its salesmen (there was only chaps 'having a laugh' in the shop) into the technical details they are selling. I would have paid more to ensure I had the download access I required. Instead when I go in they pass the buck as to why they did not transfer the details I saw were written down - some poor sod in a call centre had to deal with why I had nothing deal t with. T mobile employs front line staff who are skilled at fobbing you off and covering their mistakes, sadly not skilled staff who work at getting you a good deal. Gift of the gab is not everything when you are at the 'gab' end. Then you are stuck with the call centre victims/staff who are trying to repair the damage the shop staff have inflicted.
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Reviewed by Izzy on 14/04/2011
I have been with T-Mobile pay monthly for a year and a few months, no problems what so ever up until last month. I went over my bill (which I always do)and after my bill comes out of my bank they carried on charging me for texts, even though my plan should have re-set it self and my texts should have been free again. I phoned up customer services, and reached a call center well out side the UK. They lied to me and told me that my plan has always reset itself 10 days after my bill is taken out of my account, which I know for a fact that my plan has always reset it self the day the bill comes out. The lady at the other end kept on interrupting me and would not listen to what I had to say as she carried on reading of her script. I told her I was very unhappy with T-Mobile and the customer service I was receiving and I asked her how do I go about cancelling my contract. She then hung up on me! Also, very bad signal, impossible to get on the internet most of the time.
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Reviewed by Kitty on 10/04/2011
I received my phone on Friday and it was shiny and lovely. Unfortunately I have not been able to make calls or text with it but I have been billed £265. Apparently this is 'roaming charges' I don't know where from as I tend to travel about 3 miles max. from my home. After I complained a couple of times they finally called me but from a non UK call centre and when I said I wanted to cancel they hung up on me. NOT a very good company at all!
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Reviewed by aja on 05/04/2011
i have a t-mobile contract and of late have noticed the signal reciption has been poor at best
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Reviewed by arvin on 05/04/2011
Having just read some of the reviews in particular by a certain Mr T. he may be a loyal employee but i don't think he knows what he is talking about. I not a dumbass (as a representitive of t-mobile he should know better to call the people who pay your bills dumbass is not really a good thing - I am being very polite here Mr T) and on a direct debit. i have noticed the signal quality has got worse over the last few months. You may be sharing with Orange but are not doing a good job. So get your act together and listen to your customers rather then provide bad service and call your ciustomers dumb asses
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Reviewed by Fay on 20/03/2011
I will never use T0mobile again after my current contract ends. They have lied to me on continuous occasions and I have never in my life experienced such bad customer service before being on a contract with them.
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Reviewed by nee on 16/03/2011
Fine until contract ended, i cancelled direct debit and phoned them for new deal, tried to give me the same contract but with a old phone, i told them i would look elsewhere, they said i had to give 1 months notice even tho' my contract had finished. Got payment notices 3 times, final 1 threatening me with bailiffs, i contacted them and wanted to speak to a manager (funny how they are always busy) told them i was seeking legal advice as my contract had already finished. They cancelled my contract straight away and payed back £20.00 they owed me. Don't be bullied by these big boys they are just bullies. Will never use t-mobile ever again. Shame they don't give a 0 rating.
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Reviewed by Dave on 15/03/2011
T-mobile were fine, signal was not as good as some competitors, so I changed networks. Unfortunately there were complications with my cancellation of contract, which led to me paying for a cancelled contract for a further 14 months. T-mobile could only refund 6 months after many complaints and legal advice. At least they tried.
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Reviewed by william on 27/02/2011
t mobile has never failed me!! i get signal everywhere and the deals are brilliant, im on contract for £10 pm and i get 100mins and unlt texts and internet!! :D big thumbs up!!
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Reviewed by bob on 20/02/2011
T mobile is the worst mobile network & the most expensive I had contract with. Their customer service is the worst I've ever come across in my life. They use so many lies to get customers into new contract. The phone they sent with new contract was refurbished & never worked from day 1. When I took it to T mobile shop,they told me they can't replace it as it had water damaged even though I told them I received this phone only a few days ago. I can't sent it back to Tmobile either as they told me I stuck with that contract for 18 months which wasn't the one I agreed with them on the phone conversation in the first place & they denied they gave that offer to me. So be careful with T mobile & the best advice for you all is never have a contrat with them as they are cunning even for the customers who pay them regularly a lot of money. What a load of rubbish from T mobile manager comment here!!!I paid my bills every month regularly & still had very rude customer service. No wonder now the customer service people lie their customers as they are trained by lying manager. T mobile is the purely robbing company-not thieving so just avoid T mobile. There are so many competitors networks, 100 times better than them. I can't even give notice ahead to cancel my contract when the time was up till a month before because they expect the customers to forget to cancel so they can have another contract.MOST PEOPLE STUCK LIKE THAT, NOT BECAUSE THEY WANT TO STICK WITH YOU!!! See how much they are rude to the customers. They don't even understand what basic customer service means, let alone of good customer service. Why Orange want to combine with T mobile? Orange company, please consider again as T mobile has bad name compared to your company & from my experience so ORANGE WILL LOSE THEIR CUSTOMERS IF CUSTOMERS KNOW THEY COMBINE WITH T MOBILE. This review only has poor so I chose this actually I want to choose poorest if avalable in the review.
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Reviewed by Mr Pattison on 20/02/2011
T mobile are sending out text to existing customers for an i pad for £99. if you dont want to take up the offer you can offer the insentive to a friend but have to log it to there number. But when you ring up to do this its not the case its a standard 24 month contract at top price. the wording used is so misleading but we are all used to that know with phone providers. I have logged a complaint ith the ASA and hope they com back to me monday. feed up with pnone companies thinking we are all stupid and they and just say what they want and lie when it suits them. Also does it not annoy you that when you phone them and ask if they can E mail you conformation of what they are going to do they say sorry we have no e mail. !!!!! they just dont want to be accountable for the actions. Pcpattison@yahoo.com if you want more info
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Reviewed by Billy on 18/02/2011
T-Mobile should be called Thieving-Mobile. When you sign up you are not told about all the hidden charges they will add to your bill on a monthly basis. They charge extra for everything and you only find out when your bill arrives. You can't even sign up for 'free' boosters without being charged extra. T-mobile also pass on charges from other suppliers like Blackberry. If you are using a blackberry with free internet bundle, t mobile still charge you. They then set their sale staff onto you to bully you into buying their blackberry add on. There are many other networks out there, so avoid t-mobile.
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Reviewed by snooky007 on 15/02/2011
Oh to speak to an English person, not likely all you will get is the phillipenes call centre where everyone is reading from a script and they are trained NOT to help you but to tel you to have a nice day. They agreed my 6 month old phone is faulty and I have been told I have to put up with it for the rest of my 2 year contract but if I like I can have £5 off a month to make up for it and they say they have no power to replace the phone, give me a uk number, get a uk person to call me or even help me. These people do not speak clearly, do not understand our dialect and do not understand what good customer service is. What has happened to British values and service. Do not tie yourself into a tmobile contract.
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Reviewed by MR T on 15/02/2011
Tmoblie is the best
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Reviewed by Mr Bardous on 27/01/2011
T-Mobile. What a joke. So i open up a 30 day rolling contract, i was told by the shop that they would be able to transfer my pay as you go number across to the contract account. Fair enuff. But then they say you cant so i decided to cancel it on the same day so i ask the awful staff in the shop to do a very simple thing which they messed up and has now been a 3 month battle to get 16.00 pounds back to me. The customer service is absolutely dreadfull, i have never experienced anything like it. The people on the phone can hardly speak english, they barely know what they are talking about and it is extremely frustrating. NEVER USE T MOBILE ! WORDS OF ADVICE.
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Reviewed by B Kent on 22/01/2011
I have been with t mobile now for a few months, i have the samsung galaxy s. both phone and network are great. evan better now that we can also us the orange network as well, so we can now browse the web, call texts in lots off places. every time i call i have spoken to a englishman, also i called up a few weeks ago, because i was ment to get a voucher with my phone which the forgot to send, and as i way off saying sorry they credited my account of £50,,, great service thanks
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Reviewed by mr vek on 19/01/2011
extremely rubbish service. No staff can speak English RIP OFF COMPANY
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Reviewed by Mr T on 18/01/2011
Firstly I have read many of the comments below and having worked for T-Mobile as a manager in the contact centre I know what people are talking about. I am with O2 and have been since 2003 but I also have 4 contracts on T-Mobile. So i write this review as a point of view as not only as a customer but from a point of view from being a customer of another network too! I think T-Mobile are brilliant!!! Majority of customers that complain don't know or read their Terms & Conditions. Majority of people who complain are customers who do not pay their bills on time and usually get suspended as a result. 4.4.5 of the Terms & Conditions state that if you do not pay the bill by the date set out on it then you will have broken an important condition which is a fundamental part of the agreement between you and us and this will entitle us to suspend your sim card from the network. Pay your bills on time and you don't get suspended. You don't go into Tesco and get a whole trolly full of food and tell them at the cashier I'll pay you in 2 weeks or I'll pay half now and have with my next weeks shopping! Why do customers expect this from any other company... Pay your bills on time or you get to speak to the awful collections department. You seriously can't expect a service from them when you ain't paying your bills so tough! Another reason why customers complain is about faulty handsets, these issues are beyond T-Mobile's control. T-Mobile are a network provider and not the manufacturer of the phones customers have, therefore this means if your phone is faulty T-Mobile will send your phone off for repair and provide you with a temp phone if there are any available, (T-Mobile are not legally obliged to provide this service). T-Mobile are solely responsible for providing their customers with a SIM card, the network - mins texts etc and are not responsible for your phone. Many people complain about the cancellation of their contracts. It is very clear in point 2 of the Terms & Conditions which clearly state that customers must provide a 30 days notice of cancellation. If they are within their commitment period then they will be charged an early termination fee which will be the line rental including any extra boosters or service charges from the cancellation date to the end of the commitment period. Customers can provide the cancelltion notice 30 days prior to their commitment end date and there will be no extra charges besides your line rental up until that date. For example, if your contract ends on 01/06/2011 then you can provide your 30 days notice on 01/05/2011 so that it gets cancelled on 01/06/2011. The Terms & Conditions also clearly state the customers can ONLY provide their cancellation notice by calling customer services. If a customer requests a PAC code then this can be provided at anytime as well. One fails to see the any complic ations about cancelling an account, it's very simple! Some people on here are complaining about the network and that they receive no signal or poor signal. It is a customers responsibility to use the network coverage checker to see what it is like at different post codes. Check you home and work post codes to ensure that you get a good signal, if it shows up as poor then go with someone else. What you also must consider is the type of building you are in. Thicker Walls etc can affect your network coverage too. As most people are aware, Orange and T-Mobile are merging, certain changes have already been implemented and many more will surely come too. Currently customers can opt into using the orange signal when there is no T-Mobile coverage. This will change for customers to use 3G services soon too. T-Mobile also have a deal with other service providers for T-Mobile customers to use to get a greater 3G coverage in the UK. Some people have wrote they've been with T-Mobile for 5 years and they don't get any signal, well why stay wi th T-Mobile fir such a long time if you don't get signal, dumbass! Yes there are call centres in the Philippines and the reason for this is that it costs the company less. I personally trained alot of the staff in those contact centres and are really nice people. Hey, be patient with them, if it costs the company less the better deals they can offer their customers. Many complaints from people on here are in my point of view, a load of crap. It's a good company which is improving drastically.
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Reviewed by William Tuck on 11/01/2011
If any problem you encounter is covered in t-mobiles info of their website, you are ok. If not you cannot contact them. Their website would not accept the username and password i gave them, which I copied carefully from my notebook. Without either of these items their help procedures will not function. In addition their phone service will only spout pre-recorded information and access to real people is not possible despite what they say to the contrary. I am about to unblock my phone and leave them
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Reviewed by diane on 10/01/2011
Well speak as you find I took out a 24month contract with T-mobile which was £15.00 per month 300 talk and texts, then my job began to look very dodgy. Rang T-mobile with a view to paying it off, they immediately offered me £10.00 credit on my contract which took it down to £5.00montly payment, I thought it would mean that they would cut the talk/text time but to my surprise they said no all that for £5.00. Customer service was brilliant with me I had no problem with them, they were great helpful and from my experience I would recommend them and will more than likely stay with them especially now that they have teamed up with orange my signal is always full bars on my phone
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Reviewed by Zeid on 09/01/2011
rubbish, will talk to you before you pay, as soon as you sign the contract then that's the end of any communication. avoid them
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Reviewed by Stephen Thomas on 07/01/2011
You cannot get through to a British call-centre, you end up speaking to someone (in Manilla, they told me where they were)with a wierd accent and they cannot understand me, nor I them properly. I would not recommend T-Mobile to anyone. Especially when I get regularly overcharged and end up paying bills of £145 + and not the £80 per month that I am supposed to, for the 2 lines I have with them. I will be cancelling them at expiry and moving to O2. Far superior Customer Support!!!!
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Reviewed by natasha on 04/01/2011
I ordered a free blackberry sim as per the instructions on the website. i have recently upgraded on my 12 month contract so the old phone was still functional. i topped up £10 as instructed on the website and still did not receive my texts, e-mail, internet or blackberry messenger. When i called to get it fixed I was told that my blackberry was too old, and needed to be brand new!!! it's a year old, this is nowhere on the website. I contacted T-mobile's customer service and received a service as described by other reviewers. - Not "understanding" what is being said, asking to speak to a manager and being put on hold for ages, being told conflicting info, the full t-mobile customer mis -services. i was then told by one unhelpful advisor that he would take another £5.00 from my account for the messenger service, this is not on the website. later spoke to another "advisor" and the additional £5.00 top up was not needed, good thing I didn't give him my card details wa sn't it. I am writing this review while I am waiting for the sim to be finally activated (after 4 days of communication) without having to buy a new phone or part with another £5.00. I wish I had DUDE101 optimism. I have also been with them since one2one but this is the final straw (of many recently). THEY REALLY NEED TO SORT OUT THEIR CUSTOMER SERVICES, IT'S BEYOND A JOKE AND EXTREMELY FRUSTRATING TO USE.
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Reviewed by DUDE101 on 04/01/2011
i have read a large amount of the below reviews and i must say, the majority of the people have no idea what your on about and to be honest, if i owned a mobile network, i would be glad to see the back of you. I have been with t-mobile for years, signal has all ways been great but now even better now you can use orange 2g signal, i never have zero coverage anywhere anymore. Plus the 3g network will be shared between t-mobile and orange early this year too, just gets better and better. The majority of the people on here are complaining about things that are explained in the contract. If these people could read, and were smart enough to check, then they wouldn't have to embarrass themselves. Also i have been laughing at the comments saying"my phones crap it dont work, never go with t-mobile". LMAO its a mobile network!!!! lol. Your beef is with the manufacturer of the phone you weirdoes. When my phone was faulty, i spoke to customer services, who were great, and gave me the option to going to a store, where i would be given a 'loan phone' while mine was being repaired so i could still use my contract. And for the people who say loyalty dont matter with this company, i bet you it does. i have my own business and would gladly get rid of any customer that is costing the network money. if they try and keep you, means you are making them money. Its a business for gods sake, not someone wanting to be your friend lol. Seriously though t-mobile are great. and if possible, they are even better now they are partners with orange. Gets better and better, cheapest deals, fab customer service (if you make the company money you will get through to english call centres unless its really busy) excellent choice of phones, and any problem is sorted by them straight away. IF YOU HAVE A BRAIN, GIVE THEM A GO, YOU WONT REGRET IT.
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Reviewed by Rhian on 04/01/2011
I absoloutely love T-Mobile. I think they offer brilliant srvices and great offers. Just the other day I topped up £10.00 and I got a text from T-Mobile sayin I would get unlimited text from the 1st of the next month. I seriously would reccomend T-Mobile to you. You'll get great offers and a much easier life.
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Reviewed by Billy on 27/12/2010
No signal, dropped calls and horrible service hmm... kinda sums up T-Mobile!
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Reviewed by Bernie on 18/12/2010
Absolutely shocking service! I have been with t-mobile for 10 years (even when they were called one2one). This last 18 months have been diabolical. I have been able to receive or send picture messages or get onto the internet and each time I call they fob me off saying 'it should work now' and it never does. Recently, I was talking about upgrading and they told me that t-mobile and apple set the prices of the handsets. I said that that prectice is illegal and British competition law prohibits almost any attempt to fix prices. I was told not to be argumentative. The company is a joke and the customer service is absolutely shoddy. I have got my PAT code to leave after being with the company since June 2000. Avoid this comapany at all costs until the customer service and treatment improves. May take a while!
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Reviewed by James on 12/12/2010
Rubbish! Would really recommend not to go with these! My phone i have taken out on contract. The phone keeps breaking it is currently off for repair this is the 5 time have been looking and changing and will the moment the phones comes back!
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Reviewed by SK on 08/12/2010
Bunch of liars!!! Unhelpful and poor customer service!! You ask to speak to a manager and they dont want to transfer the call over, you ask them to listen to a call as you were given the wrong information and they can't do that either....what can they do! don't bother take a contract out with them, total rip off. Customer service laugh at you and don't even try and help, been with them for 5 years, i sort myself out with a new phone tell them i wanna cancel they require 30 day notice for a phone I'm not even using and i signed up for 18 months which came to an end!!! then the lady said i get huge discounts for upgrading well thats not what the last representative said she couldnt offer me anything. BUNCH OF LIARS AND COMPLETELY USELESS CUSTOMER SERVICE ADVISORS!!! Furthermore I don't even get any signal on the phone!!!!!!!!!!!
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Reviewed by RK on 27/11/2010
T-mobile has poor signles and very poor customer service. My recent experience on 6-11-10, I called T-mobile to cancel my contract (as 1 month notice can be given) and requested for PAC code to transfer the existing number with new network. Customer advisor told me that he has terminated the contract and the last day with T-mobile will be 5-12-10. He suggested not to take PAC code immediately as they (T mobile) have limited PAC codes. He also mentioned that I can call any time in next month and get the PAC code as it is straight forward. I agreed with him. Then, I called T mobile on 27-11-10 to request for PAC code. The customer advisor (after 10 minute on hold) told me that I will have to stay with T-mobile for another month and pay 1 month bill if I am requesting the PAC code today (on 27-11-10). I told her that it was her colleague who asked me not to take PAC code on 6-11-10 and he never mentioned that I will have to pay the bill and stay with T-mobile for another month. She completely refused to help me and said that although, it is cutomer advisor's mistake but she can not help me and I will have to pay another bill to T-mobile, even though I do not want to use their service. This is not only misleading but deceiving customers which should not be tolerated. I request everyone not to use this network as they are liers. RK
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Reviewed by Peter on 18/11/2010
I have pay as you go plan 3month plan – 2Gb fast speed and after it end up unlimited browsing - slow. It is really annoying that t-mobile dongle is by default with adult content lock and compressed web pictures. I can imagine that for a mobile phone compressed pictures on web browser it’s very good feature, but not for a laptop with big screen. I had to spend lot of time until found link how to make them look normal. There is link if someone still looking for that: h t t p://accelerator.t-mobile.c o.u k And content lock even worse - I am 30 years old, I don’t look like a teenager for a long time. I went to store with check and all dongle package to prove that I am owner and asked to unlock content lock, but because I had no ID or credit card they said its impossible, but I am 30 and it is clear only by looking at me, that I am more than 18 year old :/ To unlock it you have to provide your bank account card numbers and it cost 2 pounds. Have a look. h t t p : / / support.t-mobile.c o.u k/help-and-support/index?page=home&cat=CONTENT_LOCK With content lock doesn’t work even some of YouTube or BBC pages. After 3moths I won’t top it up. There is a lot faster mobile broadband providers without reduced image quality and content lock (with t-mobile fastest download speed 250kb/s). ;[ T-mobile only for children :D
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Reviewed by Stef on 08/11/2010
Based on their service i give them 2 star, their website keeps information on mobile broadband hidden/hard to find, and i am very IT literate (A level grade). T-mobile's website uses very immature language, which sounds patronising, as if to say its customer base consists of drooling idiots
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Reviewed by Roro on 06/11/2010
Customer service support quite good, i have a great contract as well for very little
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Reviewed by Angela on 31/10/2010
I have been a Tmobile cust for over 5 years now but since oct last year have had one problem my new phone and i have found tmobile unhelpful, full of excuses, no customer service, not bothered about customer retention and more. I had a phone it didnt work within hours of receipt i phoned and was told it could be repaired , it has now been repaired 3 times and i have had numerous calls that i have made where i have been fobbed off and treated with no respect or rights and still no resolution to my problem, my contract is for 24 months and i would like to have honoured it but the more this matter goes on the more principle comes into play. No common sense clicks in with the representatives, managers dont want to knbow and always in meetings and never call you back, my call usage gives me a bill in excess of £70 each month so im a customer i would think they would want to retain , so much for loyalty, mission statements and respecting their customer it truley doesnt exist and it should, all i keep being told is i can buy another phone ... why should i when you gave me a faulty phone who even the manufactuer states that line has a fault... Wjen does common sense prevail. SO good luck with tmobile and really keep your fingers crossed if you develop and problem and want to try attempt a resolution as their objective is to not help support or treat you with respect and your length of being a customer means nothing to them . I was also missold this 24 months it was meant to be unlimited texts and calls and internet , guess what it isnt unlimited calls, and no longer unlimited texts no pay for pic messages and no internet included even though i had recording of call that i agreed to but i had to just accept it NOT GOOD and false selling and bad practice
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Reviewed by Tharic on 27/09/2010
Been with T-Mobile for over 8years and time to time I got in to billing disputes for wrongly charging, how ever real problems started since last October. Stoped using T-Mobile sim since Oct 2009 and then when I spoke to a Customer Service agent to cancel my account, he/she told me "OK" its done! then all of a sudden I recieve a letter from a debt collection agency saying "I owe T-Mobile money" i thought ok since I did have few months left till the contract ran out this is the amount so i payed!! then again in August 2010 i recieve another letter saying i got anohter outstanding balance!! My contract expired in June 2010 but without my acknoledgement T-Mobile have renewed my contract for another 18months!!I was furious!! the letter showed how "Incompetent" T-Mobile are here are the reasons: 1. Letter stated that my sim was blocked(No incoming/out going calls) since May due to unpayment!! and next paragraph read as "We tried to contact you on this T-Mobile number seve ral times to resolve this payment issue", Even though I was furious I could not stop laughing!! 2. When I contacted the Customer service and confronted them regarding why the bill? and how did they try to contact me?, he/she said the same "We tried on your mobile" so I asked them how could you contact me when you are the one who blocked the sim?! there was absolute silence for a period of time, then a sudden answer "We wrote to you and emailed you" (which i receieved none of these confirmations). The worse thing was after speaking to T-Mob CS couple of days after I recieve another letter from Debt collecting agency!! just to get out of all these mess I payed the final settlement and contacted T-Mobile saying "I DO NOT WANT TO RENEW OR TO USE YOUR SERVICE (which i havnt used since Oct 2009)" it seems i still cant get rid of T-Mobile. Aparently it takes 10days for the Debt collection service to transfer the money to T-Mobile and after that i have to call T-Mobile to give my 30 days notice for a service i wont be using plus PAY FOR THAT 30days aswell!! this I find is RIDICULOUS!! I have in total spent about £305 just to END my ties with T-Mobile!! but They are VERY good at SCRAPPING every single penny off customers!!..PLEASE PLEASE PLEASE IF YOU DONT WANT TO BE IN MY SITUATION..THEN CHOOSE ANOTHER PROVIDER!!
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Reviewed by Natasha on 17/09/2010
T-mobile charges you for 30 DAYS! following the contract termination and PAC number transfer! Not a single other provider does this! It's outrageous! Never join them!
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Reviewed by Natasha on 17/09/2010
T-mobile charges you for 30 DAYS! following the contract termination! Not a single other provider does this! It's outrageous!
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Reviewed by Nick on 15/09/2010
I Have been with T-mobile for 12 years and on a contract all the time. I have always had good support from the shops and online. the phones have always done what I expected and the bills have always been what i expected. i also have a pay as you go sim for my daughter and this has always been satisfactory. signal is always good and often i have coverage when others don't. so I give them full marks.
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Reviewed by Gill on 11/09/2010
I have been with T-Mobile for over 3yrs, I have never gone over my call allowance or tx allowance ever (in 13yrs) Every month for over 3yrs my bills have been £25 until the last month of my contract when I got a bill for almost £150! Customer Service Agents are all abroad and difficult to understand. One Customer Agent from Sunderland cancellations dept told me "I talked too much!" I also found out they had been taking £5 for the internet for the past four months without my knowledge/permission and when I asked for my PAC Code I was told I had to have a new contract with another Service Provider set up before they could give it to me, I did try to argue this, but was too upset to persist. I have now set up a new contract and left T-Mobile but I am now being harrassed for the outstanding balance. CISAS and OFCOM here I come! T-Mobile NEVER AGAIN! NO LOYALTY!
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Reviewed by Lee on 31/08/2010
customer service is good and helpful but when rung up for upgrade they did not offer me a good deal. went to t-mobile shop, and this was a better deal only reason staying with them after 4+years is that they offer the flexible boosters my signal is poor at home but hopefully this will improve in time, which it slowly is. would be good when the upgrade comes around that you can do it sooner, if you have been a loyal customer, i.e if you have a 18 month contract, would be nice if they could offer you a new deal 2-3 months before the end of your current contract ends
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Reviewed by unknown on 26/08/2010
iv been with t-mobile 18 month and jus upgraded and i have never had any problems with them the customer service team are helpful when i have had a problem and rang them up they were happy to help, they are a good network signal is good i get a full signal any where in my house on 3G or GSM and where ever i go to i still have no problems with the signal messages always come through on time iv oni been cut off once while making a call and thats about it
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Reviewed by Alice on 13/08/2010
their interent fair use policy is a load of rubbish
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Reviewed by carl merseyside on 09/08/2010
right where do we begin with t-mobile hmmmmmm i always said they were the worst terrible coverage and bad tarriffs for prepay customers when the other networks espcecially o2 and orange were leaps n bounds far ahead to keep and reward customers and tmobile were losing custom left right and centre and the iphone come out on o2 and later on orange then vodafone that was further putting the nail further in tmobiles coffin ... BUT,,,,, t-mobile shockingly made a massive turn around i am on a pay as you go deal which is no longer on offer unlimited texts upto 200 different numbers a month and unlimited internet 40mb a day thats about 1.2gb a month allowance ( no one can be that )for a tenner top up a month i am more than happy and also if you use a 3g handset not only do you have the best of t-mobiles 2g / 3g network you also have access to three's network , t-mobile and three network share so thats one for ya pipe to smoke and now tmobile and orange have merged very soon when the techonolgies are intergrated roughly september 2010 tmobile customers will not only have the the tmobile 2/3g network threes 3g network with a 3g handset( i have ) and now also oranges 2/3g network so basically tmobile along with virgin orange and three are all in a win win situation as these networks will all allow each other inter-romaing on each others networks wheres vodafone and o2 which i used to think o2 was the best and now in the rank i used to have tmobile in the network is awful now so hops this helps so if you think you are having a tough time with tmobile coverage hang fire it's all gonna change as for customer service hmmm not the best i do admit if you loose ya fone they charge £10 for a replacement sim but give you 4 a time free online it doesnt make much sense all the other networks replace your sim free of charge even transfer your number over to a spare sim in minutes however i am with orange aswell never let me down ever
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Reviewed by June on 07/08/2010
Good network. Have been with them and their predecessor 1-2-1 for over 15 years. Good offers and keep their customers up-to-date.
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Reviewed by Anthony on 01/08/2010
At first the phone was great but the coverage was shocking. No coverage in my house and hardly any outside. My texts would be delivered 2 days after i had sent them. Phone is starting to malfunction and still cant download the new Android Software. The Support is no help at all they are asking me to pay them even more just to see if there is anything wrong with it. They were very misleading about the plan it clearly stated unlimited internet in the deal I bought and assumed the fair usage would be reasonable but I dont think I even have 100MB a month and for a phone specifically used for internet it is very annoying although I can only go online when I have signal and that is very rarely. :@
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Reviewed by louisa on 24/07/2010
t-mobile what a great network! I get good coverage wherever i am and i used to be on pay as you go when the texts are only 3p and you get loads of bonus's if you top up 10pounds anytime in the week!! I wanted to swap to contract but keep my name and number without being stuck in anything fixed so i now pay 10pounds a month for a SIM-only contract with 100mins and unlimited texts and internet! Also its a rolling contract for however long i want it staying the same payment and i can cancel anytime with a months notice!! BARGIN!!
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Reviewed by Rev on 23/07/2010
Never had any problems with T mobile on PAYG. Customer service has always been good, and coverage has also been good throughout southern and south west England. Now have 3 phones on T mobile.
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Reviewed by Thomas Adams on 15/07/2010
I cant believe how shocking this company is. To put it into a nutshell i held an account for each of my siblings and some how my dad has ended up being the account holder -w*f?. Also different amounts go out of the accountevery month even though all of us can swear to not going over our allowances as generous as they are. TO top it all off i jst rang to cancel my account after what must have been worse neraly £1k to them they wipped all my credit and gave the option of either paying £60 to end it all or £15 to have the pleasure of continuing my joyful coexistance with this shame of a company on a pay monthly basis.
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Reviewed by Feras on 03/07/2010
T-Mobile signal I got is absolutely horrible, frequently lost connection because of the poor signal, no signal at my home at all. Customer service do not care. Stay well clear of T-mobile.
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Reviewed by Matt on 02/07/2010
I joined T-Mobile way back in 2004 when they first introduced their FlexT tarrifs; these are great value for money and reception is very good, customer service have always been a great help and have always managed to sort out any requests. The web interface is easy to use to manage your account and really helpfull, never had a problem with billing. I would highly recommend T-Mobile as a mobile provider to anyone in the UK, they have some of the best deals, I'm now paying £12.50 a month for 300mins, 300texts and unlimited 3G
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Reviewed by Suze on 27/06/2010
I have been with T-mobile since they were one2one, years basically. They have been very good each time I have renewed and managed this time to secure an excellent deal on a new contract and Sony Ericsson X10 by asking for my PAC code. Sadly this seems to be an industry standard... offer you an average deal until you threaten to leave. Its not ideal but if you know how to play the game you can get what you want. They were excellent when my son temporarily misplaced (his version) lost (my version) his phone and I rang to request that the account be suspended. Also good when offending article was found some days later and reinstated within minutes.
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Reviewed by me on 19/06/2010
only 3p txts cant complain
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Reviewed by diane on 14/06/2010
excellent service received from t mobile they have now given me a £10 loyalty bonus after only 3 months with them taking my monthly payments down to £5 a month for 300 mins unlimited text and internet cant fault them
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Reviewed by C Holt on 12/06/2010
Possibly not the best network around but I get lots of minutes for my money,mostly reliable but poor service in some areas,have had no problems ringing from abroad and have been very happy with the service ,
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Reviewed by smith on 08/06/2010
have used t-mobile for years, no problem until now. they do not return calls, will not stick to a deal and mysteriously lose details of previous calls when they do not want to admit what they said. absolutely hopeless. will terminate tomorrow after 12 years.
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Reviewed by john on 25/05/2010
I have had the G1 for over 18 months and upgraded to a g2. After 3 days of slow connectivity, calls dropping halfway through, no apps working etc i tried to return the phone only to be told it could only be returned in their silver bag which they would send. Its now 2 weeks and no silver bag. They now say that since more than 7 days elapsed i cannot return it for another 18 months!! I kept no proof of any of the 4 telephone calls and they will now stuff me £35 a month for a phone that is barely usuable. Stay away at all costs - BTW orange and T-mobile are now one in the same company and will be known as 'everything-everywhere' very soon
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Reviewed by crystal on 10/05/2010
the first tim ei ever got a mobile phone was in 2003 when tmobile was on one to one but i think that tmobile is a good network but i only fault withb them is that u work with the POPO
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Reviewed by Paul S on 08/05/2010
Just moved to T-mobile from Orange a couple of months back mainly for the phone at the time (HTC Desire). Got my phone on the day of release and ok, so it's only been a month but so far I am very impressed! No problems to report, spoke to customer services twice when ordering my phone and they were polite and helpful, signal is better than Orange where I am (Central Scotland), the deal I got still seems to be the cheapest around, and the My-Tmobile website is much clearer and better kept up-to-date than the online Orange account page! T-mobile users even now get the "£5 night in" to make up for no more Orange Wednesdays! One happy customer! :D
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Reviewed by Gloucester Foster on 03/05/2010
I have just moved away from T-Mobile. The signal was appalling (despite me living in a city). Texts sometimes took several hours to reach me and I frequently lost connection because of the poor signal- not exactly ideal in an emergency. I've gone back to 02 (perfect signal) and never again will I go back to T-Mobile.
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Reviewed by elizabeth on 01/05/2010
i think that t-mobile is great and has a lot to offer deal wise
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Reviewed by Belindw on 18/04/2010
I've had a few dealings with Customer Servics and each time they were absolutely lovely and helpful. however tmobile signal is generally RUBBISH! All my mates gets full signal on 02 etc, always have trouble 90% of the time... my advice, check out signal strength FIRST!
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Reviewed by Bev on 15/04/2010
NEVER will i go with a T mobile contract again! Billing me for way over then what they should have, never got any help when phoned them. I would never recommend T Mobile network, big mistake, Now i have no more stress i have a differnt network.
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Reviewed by Sue on 14/04/2010
Had T mobile PAYG for several years no probs except expensive for mainly texting. Switched to contract phone and happy with deals especially as got payments halved for a year by not upgrading. Service and reception excellent for 5 years. Last year got a dongle - expensive at 35.00 pm but got free laptop. anyway the signal was poor in my area and after several attempts by tech help to improve matters they sent me a new dongle - no different, wrote to cust services and they accepted that there was problem and terminated the contract and refunded one months payment but it cost 21.00 to send laptop and dongles back. Now my phone won't work at,or near my home and is constantly searching for a signal. Got over a year to wait before can end this contract, so am paying 20.00 pm for little return. Cannot fault the tech support team but there is obviously a big prob that is beyond their scope. Shame as I was really happy with T Mobile up to this year. Hopefully things will ge t back to normal soon
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Reviewed by unkown on 02/04/2010
if signal is important to you stay well clear of tmobile
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Reviewed by David Atkinson on 01/04/2010
Very good. Firstly, because their fair use allowance is 3Gb - far exceeding most others. And secondly, as you do not get shafted per Mb if you exceed their fair use policy. Coverage is only beaten by Vodafone indoors - but not by much. In Surrey, I can get an almost seamless service
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Reviewed by kj on 28/03/2010
totally mad network, the connection is either very good or non existant ..it could drive you insane
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