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Orange
Product Rating   
Part of the FranceTelecom Group, Orange operates in 220 countries and territories and was named "Best Mobile Operator" at the World Communication Awards 2006 for the second year running.
Orange Consumer Reviews
(479 reviews)
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Displaying reviews 1 - 100 of 479 (displayed in order of date):
Reviewed by anonymous on 10/02/2012
I had a orange dolphin package a few years ago it was suppose to be a good low cost way for me to manage my hectic lifestyle by always ensuring I had a phone with calling texting credit on it that wudnt make me broke. I kept well within in my limits and everthing was fine until one day I noticed they had put me on the wrong tariff they had put me on the racoon package despite me having paper documentation to the contarary. They apologised and said I they would change it but I would have to wait until the end of the contract. I flipped and said look it was your mistake I dont want it. they said they look into it. they rang back and said I could change it but it would take a month. Annoyed I agreed, they said I coud use my phone as if it were racoon but I would be charged as dolphin package. I did not trust them so I didnt use it like they said but kept to the dolphin package limits. Month goes by no phone call. another month goes by and I remember they still havent called back, yet i was still being billed for it. so I rang them they said it was all sorted. so I use dmy phone agaian. I cant remember all the ins and outs because it was so long ago but basically for a package that was suppose to be £10 or £15 a month what ever it was I ended up owing them nearly a £1000 in debt, which i couldnt afford and helped ruin my life, thanxs orange way to go. but looking back i should have sued them seeing as they put me on an unagreed contract, which I have proof of the doplhin package I should have been on but alas hard to prove what package their charges were reflecting as it was so long ago and the sim was made inactive. they are a terrible network and company. get a pay as u go is my advise. network i dont dont kno up the individual. i use vodafone myself they are ok customer service is okish but they dont have very good online customer service only over phone
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Reviewed by Alyx on 08/02/2012
Ridiculous will never recommend to anyone! They over charged me over a period of months and when i decided to leave they gave me bills that supposedly i has never paid the full amount, i asked for an itemised bill during the time i was waiting to recieve the bill, i recieved another bill telling me that i not paid and the bill had gone up. Now having trouble sorting this out! Total joke!
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Reviewed by Simon on 08/02/2012
Moved from Vodafone, BIG MISTAKE!! In every measurable way Orange is inferior. The signal is terrible wherever you go, and even when you can get signal the Internet is slow, and unreliable. I am not surprised that Orange is losing customers, given its shameful lack of useful customer services! and the idiots they have in their customer services centres, deserve an award of their own. oh and of course the increase in Monthly Charges, even when you are mid term! luckily I only have a few months to go, and have been able to prevent a few others making a big mistake!
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Reviewed by Fruitini on 01/02/2012
I can't rate the network as the service that was supposed to sell me my phone was so rubbish! Having been put off buying a handset in a orange shop by the gormless sales staff... I decided to try my luck online. I received receipt of my order and eagerly awaited the arrival of my phone. No phone but I did get a dodgy looking email with my name and the order reference incorrect informing me that the payment failed. I rang orange, gave them my details again... only to be called by my bank to check why 2 payments were being drawn out of my account!!! Anyway the result of the tussle between my bank and stupid orange has been that two weeks later I am still phoneless and orange hadn't even had the decency to call me to let me know what has happened to the order. Avoid them if you are looking for your next handset!
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Reviewed by Chris on 21/01/2012
Moved to Orange having been with o2 for years. Big mistake! . I've had problems from day one with Orange. Connection didn't start on the day it should have & had to wait another 2 days. Phone became totally unresponsive on day 20 of having the phone. Although Orange confirmed there was a fault with the phone 3 days later they informed me they would only give me a refurbished phone and not a new one as I had had the phone more than14 days. However nowhere in writing or verbally was I advised that this was their policy. Customer services are patronising, unhelpful and in my experience their knowledge of phones is limited. Customer services and the shop staff give different advice. I would prefer to cancel my contract with Orange but they've told me I can't do that either. My advice is to keep well clear of Orange. Looking forward to going bak to O2 who have better customer services and their coverage is better too.
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Reviewed by paul on 19/01/2012
Orange - iphone 36 extra and £99.99 iphone 4s very good value for money for what i get, coverage absolutley spot on 3G 2.4mb download and 45mb upload, using speedtest for iphone, Orange Broadband £17.75 per month actual download 5.7mb download upload 0.36mb fantastic, i cant understand why there a so many bad comments, maybe just the general public want too much for nothing. coverage everywhere i have been fantastic, customer service also brilliant never had a problem abroad or an english call center everything i ask has been done immediatley never had to speak to anyone higher. The people who you speak to on the end of the phone are just doing there job, so lets not give them grief. NOTE 3 uk cheap prices phones and plans, they have been voted worst for customer service, had dealings with O2 and vodafone both poor coverage and signal, both of them have increased call charges a lot to compensate for the price index increase , Orange just increased line rental. so too all Orange customers please stop giving bad reviews its so easy to criticise and harder to praise, people below with nothing else to think about in life other than there phones behave and shut up.
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Reviewed by sam on 13/01/2012
After I bought this phone on pay as you go with the monkey deal You get 400 free texts and 100mb of internet as of the second week They did not give me this and decided just to give me the credit 10p A text and 20p a call this has been happining ever since I have rang up but no one at the customer services was able to help so this is why I gave them a 1 star.
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Reviewed by Russell Bird on 23/12/2011
Had an Orange internet dongle on an 18 month contract, signal died 16 months in. Customer services useless, thankfully the contract ended shortly after so I switched to 3. Have been on Orange PAYG for many years now, would have to admit that their signal strength has never been an issue for me even when living in Snowdonia. They have pretty good price tariffs, I think I'm on Dolphin which works great for me. The only bugbear I have recently is that I bought a new PAYG phone using credit from my Orange phone fund. Yet again had to deal with their appauling customer services which reminded me just how bad they are! It's been 48 hours now and my phone is still showing INVALID SIM. Currently without a mobile phone and about to leave on a 150 mile journey up North this afternoon...lets hope I don't break down! Also Orange are very secretive about their free customer service numbers, most numbers they advertise start 07...which to me is another indication of the contempt they have towards their customers. I think they probably deserve 1 1/2* but as 1/2 doesn't exist I'm giving them 1 star.
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Reviewed by douglas MacRae on 18/12/2011
Orange is the number one for me
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Reviewed by Kyle on 15/12/2011
great service ,great deals ,great customer service a fantastic network!
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Reviewed by upset electrician on 14/12/2011
Been with orange on my latest contract for 17 months out of a 24 month one.Have had problems since the outset, customer services are really not bothered and constantly promise false resolutions or talk down to you like your lying "im sorry sir this cant possibly happen".I have been accused of lying on the phone which really gets my back up.The worst customer services i hve ever had the unluckly pleasure to contact, poor iphone internet mates iphone on vodaphone is rapid,dropping calls, slow message delivery.All the people i talk about orange say the same so be warned!!!!!
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Reviewed by Mike Benn on 12/12/2011
Bad reception almost everywhere on mobile..... Broadband speeds unbelievably slow. Can't wait for contract to end.
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Reviewed by Sue on 11/12/2011
Phone delivered on Wednesday, phone wouldn't activate, tried on line did not recognise SIM. Contacted Orange on Thursday who told me to turn the phone off for 24 hours and it would be activated. Still not activated on Thursday. Phoned Orange on Friday got passed around various different departments, they still couldn't tell me what the problem was other than something to do with their system! Agreed to resolve the problem asap., however could take up to a week?? Phone still not working on Saturday. Contacted Orange today (Sunday) again was passed around various departments as no-one knew what the problem was. Eventually spoke to an operator who kept me on hold whilst she consulted with a manager. Told there was a delay on phone registrations and advised that my phone was in 'pending'. Informed that problem would be resolved today and to switch the phone on and off every hour. Currently still waiting ...... and if not resolved, phone goes back tomorrow, will never use Orange again. Considering my experience and other reviews their future does not look bright!
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Reviewed by steve bull on 10/12/2011
Orange would have had a 1 star rating had i not FINALLY spoken to a helpful, and easy to understand, representative. I have tried to set up and access my account on line and there's always a technical problem!? To top it all off the reception is quite poor when trying to use the internet. I had been with o2 for 6 years without a problem and i'm starting to wish i hadn't left.....
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Reviewed by hameed on 06/12/2011
good phone i like it
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Reviewed by wendy on 03/12/2011
ORANGE charge 6p every time you connect to your home broadband. call orange you may say................they r not interested and try to sell another payg plan which would include 100mb broadband mmmmmmmmmmm dont think so
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Reviewed by Andrew on 01/12/2011
I don't ever have much of a problem with orange and usually good on the phone when I have had to speak to them. Coverage is patchy but that's Cornwall for you. Coverage doesn't seem to be as good as o2 nor does their customer support. But happy to be switching between o2 and orange for the best deals. Would happily recommend orange to someone but still prefer o2.
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Reviewed by mick holmes on 30/11/2011
Rubbish reception,rubbish customer service.
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Reviewed by andy on 19/11/2011
gave orange my mac codes after a while still not on broadband had to phone up this was 2 weeks later found out the mac codes were wrong why dont they phone u and tell u this still no one has to this day rang back glad i did not go with orange
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Reviewed by dave on 16/11/2011
I would never recomend any one to ever go with orange signal is rubbish
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Reviewed by Employee Orange on 14-11-2011
I have been an Orange employee for over 10 years, it is sad to see so many customers that are unhappy with coverage, and CS in different call centers here and abroad, i have been in parts of the uk and have never had any problems coverage wise in large places ie London, edinburgh, glasgow, and many more, I have visited many towns in this time where customers live not to check coverage but holidays and day visits with the wife and friends coverage excellent. I live in a village that consists of only 14 houses coverage fantastic 3G signal the village is 20 miles from the nearest town in a valley in north yorkshire. I agree the signal should be shocking but is far from the truth. I know I work for the company however I have never had poor coverage, uk or worldwide. Watch out for roaming costs calls as well as data. Broadband is superb. Yes was realy bad in the begining but now again brilliant cheap calls was on bt far too expensive easy to get broadband service and pri cing or even to sign up call 150 options 1-4-1 we do it in our area so much quicker. When customers call to leave and says signal issues we know its an excuse cos your friends are with other operators. Finaly again I work for Orange i will only speak as i find.
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Reviewed by Ron on 11/11/2011
Cancelled my upgrade with Orange and sending the phone back ,cant get my pac code until they recieved the phone back ! Tried to explain my reason for ditching the contract to Orange everything everywhere customer retention eg call centre/customer service and the package they are offering me is a Free Phone , £15.50/month, 50mins calls ,unlimited texts and 250Mbits data and Tesco offering similar free phone ,£10/month , 5000 texts and 500Mbits data .Said she would call me back with an offer and not a whisper after 4 hours ! They need to get their act together or they gonna be trounced at xmas by other vendors
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Reviewed by Ron on 10/11/2011
Having a nightmare ,upgraded to new plan ,new phone broken had to send it back .Got a replacement and registered new sim via automated system , old sim dis-abled and new sim not activated (7 hours now ).Tried to phone Billing earlier to querey a bill and ended up talking asian/english and got no-where ,asked for uk call center and the call dropped . Phoned again and the they hung up on me under the pretence of putting me through to billing. Tomorrow going with Tesco (o2 network)as they have lots of awards for customer service and value for money .Future was bright but going rusty now .
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Reviewed by LEE on 10/11/2011
Orange, T-mobile and Virgin are all pretty much the same network. Poor coverage, poor value for money, terrible customer service, I sent my contract phone in the post to them and told them where to shove it. What good is an iPhone with no 3g!?? Signal is very unreliable. 3G and GPS is the worst I've experienced. O2 are clearly the market leaders for all the right reasons.
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Reviewed by Chris on 02/11/2011
Upgraded my phone via phone to their customer services. 2 weeks later, no phone, no answer as to why other then it may take 30 days from their cs agents! Well why was I told 2-4 days at upgrade? And why am I being billed for a new phone I don't even bloody have yet!! Not to mention that signal is appalling in some locations! Going to cancel my contract and go to 02! Worst customer service and just service in general that I have ever experienced!! Bunch of monkeys!
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Reviewed by Taj on 30/10/2011
"Best Mobile Operator" - yes maybe in 2006, anything more recent to sing praises about? Just joined orange- regretting it all ready. Has to be one of the most automated customer services ever; choose from the options that are totally unclear and then go around the houses until you are put in contact with a call center god know where. Might be cheap; but already thinking of leaving.
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Reviewed by Dave on 23/10/2011
No coverage in numerous locations on mainland uk. Unresponsive customer services, non uk call centre..........a truly rubbish company
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Reviewed by Gina on 23/10/2011
I wouldnt even rate 1 for Orange they are the worst company to deal with, I have been overcharged so many times now, and now I went abroad and have been charged for calls which were unanswered by the person I was calling, I dont understand them, also set up and paid for making calls abroad but still being charged at normal rate then there are some random charges of £5 each not sure for what. Before I went abroad contacted Orange as previously when I went abroad my phone was not working so wanted to make sure it doesnt happen again, the customer service is so useless it is unbelievable, I just want to get out of this stupid contract. Internet doesnt work half the time, reception is really bad as well. O2 was much better.
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Reviewed by Paul Y on 05/10/2011
I have been with Orange for over 10 years now you can tell how long because I first took out a Cellnet phone but had to change to Orange because coverage was poor in my area. I have been more than happy with them up until about a year ago when my signal took a nosedive where I was getting full signal this has gone down to 2 or 3 bars and in some parts nothing it seemed to coinside with the link up to T Mobile. I don't get 3G in my area(NP13)but then living in Wales we don't expect it either they'll have it in Outer Mongolia before we get it here. About the same time I started getting dodgy text messages which I find are costing me £3.00 a time I have tried barring software complaining to Orange texting stop to the perpetrators logged with TPS but still get charged sometimes as much as £12.00 a month due for a change in Dec so might look elsewhere.
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Reviewed by peanutty on 02/10/2011
just changed to orange from asda/vodafone because of cost, should have stayed, uk coverage is terrible, keep losing signal, binning monthly contract and going back to asda regardless of cost
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Reviewed by ... on 02/10/2011
ive been on orange for abou 3 years now. & all the phones ive had worked fine, i had a blackberry torch and in the first abou 2 months, i rung orange and they said it was a techinal fault, ive rung twice after in the last few months that to ask for help on my signal,BBM and internet and every time ive rung they've told me its a faulty phone and had to send me a new one, im paying £50 a month for a phone that i dont evan want anymore because of how slow it is and how low the battary goes soo quick.
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Reviewed by Ben on 02/10/2011
The best.
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Reviewed by Kernow on 23/09/2011
Poor Reception. Don't receive texts till hours later. When I top up, my phone fund seems to go down instead of up. Internet keeps dropping. Will have to unlock my mobile and look around for another provider. Did I mention very poor customer service. They can't understand the problem and have trouble speaking English. Left emails, called them. Telling me they will get back to me. But never happens. Luckily I am on PAYG, not like other members in my family who have a contract with them. And are forever complaining about service and coverage.
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Reviewed by Rich on 20/09/2011
Anyone praising Orange in these reviews obviously either works for Orange or is brain dead or most likely both. Seriously awful coverage almost anywhere. Ever find yourself as the only person in a group in a remote or even highly populated location with no reception? Well welcome to Orange! I constantly find myself to be the only one who cant make a call or receive a text on time in my office. Any company that ships it's customer service centre out to a 3rd world provider is obviously 'on the ropes' financially, greedy or hates they're customers or most likely all three. An orange traffic light signifies 'get set', well you might get set but you ain't going nowhere with Orange. Rubbish, pure and simple. My son was stuck in a torrential downpour last week, cold and wet with his friends and guess what he's was the only one that couldn't phone home, 'No Network Coverage' I want out of mine and my sons contract, I'm not prepared to keep forking out £70 a month for a virtual mobile phone provider!AVOID AVOID AVOID.
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Reviewed by Debbie on 15/09/2011
Rubbish network, even more shocking customer service, goodbye orange.....hello O2.
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Reviewed by kelly on 12/09/2011
Absolutely shocking customer service, ignore emails when you have a problem and don't call back, i'm off to o2.
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Reviewed by l on 11/09/2011
amazin
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Reviewed by Kellow on 09/09/2011
My recommendation is never ever go through Orange - customer service is just terrible. I have a 2 year contract with Orange and just over 6 months in to my contract my Motorola flipout phone is not working - it freezes and when you want to make a call it can take forever to get a line. In the words of Orange - not our problem speak to someone at Motorola - so they are happy to recommend this phone when they are just about to get my business but once something goes wrong with the phone they just don't want to know. So now I'm left with a further year and a half on my contract and no working phone - so Orange will keep taking their money and I'll have nothing out of this deal. Surely it's only right that you have a phone in working order for the length of your contract. By the way this is the second phone from orange that I've had a problem with - it doesn't matter that they don't make the phones, they should be aiming to help their customers for their own good na me not just turning their backs on you. NEVER EVER TAKE OUT A CONTRACT WITH ORANGE AS ONCE SOMETHING GOES WRONG YOU ARE ON YOUR OWN - I REALLY CAN'T SAY IT LOUDER THAN THAT.
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Reviewed by dave on 06/09/2011
Fine until you have a problem then they do nothing to help you, have had emails ignored and poor customer service and it's one of their own phones aswell, the san francisco, will never use orange again.
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Reviewed by Simon on 06/09/2011
UPDATED from below (18/7/11). Well finally got some sort of result from Orange !! After more months of complaining Orange have credited ( not actually PAID money out ) the £99.99 to my contract account. This was after a Call centre Advisor said I was effectively lying about being given refund, i said in that case i will cancel contract and return handstand and cancel Direct Debit payments. He said i could not do that as outside of return period and breach of contract and Orange would take me to court. I said good as i could prove by credit card statements that refund had not been paid and bank would verify that was true and correct. I was then put on hold as he went to consult Line Manager/ Supervisor. Another person came onto the line and said as a gesture of *goodwill only* would credit account I said thank you and Good bye. May, June, July , August, now September .. fast, effecient service !!
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Reviewed by Amira on 06/09/2011
Orange is the best network i have ever been with and very cheap
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Reviewed by Douglas MacRae on 04/09/2011
Orange is frist CLASS
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Reviewed by gary on 03/09/2011
they say you get to share t-mobile signal but as soon as you leave the e.u using there signal becomes impossible it would be easier to buy a sim card out there than have to wait till your in england to get your messages
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Reviewed by Samiyah on 03/09/2011
poor signal, can't get it anywhere, the animal packages are okay but very limited. before the dolphin internet didn't have a 100MB limit and i was not made aware of, so i ran out of credit which annoyed me very much as it had only been 2 weeks or so and the customer service phone line were not very helpful about it
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Reviewed by Jen on 28/08/2011
Poor customer service, phone developed a fault and took it to orange shop where it was bought and the "advisor" if you could call her that was not in the slightest bit interested, she never even looked at phone just told me to phone 450 as they do not deal with faulty phones instore, even though it was within warranty period and was the store i purchased it from, pointed this out to her and all i got was shrugged shoulders. Now on O2 and couldn't be happier the level of service and signal is so much better, will never again use this mob.
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Reviewed by Dan on 22/08/2011
I have a PAYG account with Orange and use the online service for topping up, changing details etc. Until recently I have not used the answering machine. I did not switch this on....it is on by default which I feel is taking a liberty. I found the charge for using it to be excessive and decided to switch the answering machine off. I spent some time online searching for a method to turn this off via the automated menu system only to find you have to speak to customer services and incur a charge to do so. I eventually found a way around this by adjusting the outgoing message and switching the machine off from there, only to find out that I have been charged £1.33 despite using the menu system and never speaking to a human in the process. I complained via email to their customer services team only to receive a reply that I needed to phone them using the 450 number for "security reasons". I had already given them my name address and mobile number in the email and copied the call charge information off my online account page, why did they need me to ring them? Why couldn't they ring me? If I phone to complain about unfair call charges I get charged for complaining! I generally use my mobile as little as possible as I consider them one of the biggest rip-offs in the UK. they use every conceivable way to charge as much as possible at every opportunity. If people were a bit more demanding we would get much better service and call charges, as it stands we are getting mugged by these massive companies and the "competition" between them is more like a cartel. Ofcom is useless in dealing with these money-grabbing rip-off companies and we therefore have no way of making our opinions heard.
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Reviewed by Steve Torino on 18/08/2011
Very poor network coverage and even worse customer service. I'm now on PAYG, and recently wanted to unlock my Nokia. I spoke to a customer service agent in Philippines, who said it would cost £20.20 and would take 48 hours. I then added enough credit, called back and spoke to someone in India who said it would take 7 to 14 days, I gave all my details including email address, postal address and IMEI. After 14 days, nothing happened, I called back and spoke to someone in Philippines. She told me it hadn't been completed because they didn't have my email address! Pity no one contacted me to get it again, it's not as though they don't have my number!! That was 4 days ago, I wish I had confidence that I'll get my unlocking code soon, but alas where Orange are concerned I have no faith whatsoever.
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Reviewed by Ali on 16/08/2011
Have been with Orange for 8 years. They used to be the best network around. But in the last 18 months turned into one of the worst. No signal ever! Not at home or at work. Again, problems with their "mast" Customer service went from one of the best to one of the worst too. So i sent a letter to the CEO. Got a reply from one of his minons with no solutions, a bit of money off my bill and a few spelling mistakes! Just running down my contract now before i head over to Vodafone. Which is a pity as i was so loyal to Orange, but all the things that made them great have all but GONE.
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Reviewed by Markie on 12/08/2011
RECEPTION NOT GOOD IN TOO MANY AREAS. TOPPED UP BY TEN POUNDS, CHECKED CREDIT WHICH STATED £13.25 AS IT SHOULD HAVE AND RECIEVED TEXT SAYING THANKS FOR TEN POUNDS TOP UP AND HAVE USUAL DOLPHIN REWARDS ETC.USED INTERNET TO LOOK AT DAILY PAPER FOR ONLY ONE MINUTE. THEN RECEIVED A TEXT FROM ORANGE STATING O CREDIT!!!! WHERE DID MY TEN POUNDS CREDIT I PUT ON AND THE £3.25 ALREADY IN CREDIT GO? (THIS HAS HAPPENED TWO MONTHS AGO ALSO) COULD NOT PHONE ORANGE TO COMPLAIN AS NO CREDIT ON PHONE!!!! SO I CALLED 450 AND WAITED FOR AUTOMATIC OPERATOR TO STOP ASKING FOR CREDIT CARD DETAILS AGES LATER GOT PUT THROUGH TO INDIA AND OPERATOR COULD NOT GRASP WHAT THE PROBLEM WAS! SPOKE TO ANOTHER OPERATOR WHO COULD NOT GRASP MY PROBLEM EITHER, FINALLY GOT HOLD OF THIRD OPERATOR WHO DID NOT KNOW WHAT I WANTED EITHER. ASKED TO SPEAK TO SUPERVISOR AND WAS ASKED WHY AND TOLD I COULD NOT. THIS OPERATOR TOLD ME TO WAIT 24 HOURS AND HE WOULD CALL BACK THE NEXT DAY (COULD NOT SAY WHY???)AT AN ARRANGED TIME - THIS DID NOT HAPPEN. CALLED INTO A LOCAL ORANGE SHOP AND WAS TOLD BY SALESPERSON THAT I MUST HAVE EXCEEDED THE FREE 100MB.I TOLD HIM I HAD NOT HE SAID YOU MUST HAVE. HE WASN'T INTERESTED. SO AGAIN I FIND MYSELF ANOTHER TEN POUNDS OUT OF POCKET AS WELL AS THE £3.25. NO IDEA WHAT TO DO NOW, EXCEPT CHANGE PROVIDERS.
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Reviewed by Mark on 08/08/2011
Orange, and in particular their Customer Service team are quite possibly the most offensive and disgusting customer support team I have ever dealt with. I returned from a short holiday to Belgium to find out that my bill for that period was up to £900 (incl VAT) - a good £850 more than usual. When I asked why this had happened, it appeared that the call to 150 I had made prior to going away to set up international data roaming and reduced call costs in order to keep in contact with my pregnant wife had not been added onto the account by the CS agent based in (i am guessing) India. I had been on the phone to her for 9 minutes, and she had done NOTHING. not even made a note on the account. I discussed the issue with 4 other Orange employees, and strangely they all had different stories about what packages were available - their product knowledge is shocking it would seem. I was then told that I had been given duff information (they admitted that at least) and would be offered a reduced payment of £650 to compensate this - I would however have to make the decision then and there as it would not stay valid for any time - i.e. they tried to get me over a barrel. Since then, having refused the "offer" it has been escalated to a Manager who has now offered my a reduced price of £160 which is completely unacceptable to me. By their own admission I was given duff information by a CS agent who knew nothing of my language or Orange's packages - and am being asked to pay 3 times my usual bill for their mistakes. Not on Orange. I plan to take the company to court unless they resolve this in my favour. Myself and my wife have suffered undue stress over this, let alone the hours I have spent chasing and speaking to them. Disgusting. Once this is resolved, I am going to buy myself out of my contract and most likely move to O2.
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Reviewed by James on 31/07/2011
Oraneg used to be one of the best networks in the country but now are dropping faster than flies. I can't get network signal in certain areas whilst others on different networks can. They continually have 'problems' with their mast in my area so I cannot send texts or even phone people for up to 24 hours. This has been happening a bit too often for my liking considering I live in London.
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Reviewed by excustomer on 23/07/2011
Sadly had to leave orange, they are an ok network, certainly not the worst out there but was fed up of getting practically no signal all the time and unlike some other reviews iam not going to rant and rave about poor signal, i just made the decision to leave but then iam payg so can understand why some people on contracts get upset. Way better than vodafone and virgin though.
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Reviewed by Scott on 21/07/2011
Just moved to O2 today due to lack of signal and not having the phone i wanted. Orange are an ok network, nothing special but like i said, no point having a phone if you struggle to get a signal.
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Reviewed by Vanora on 18/07/2011
They are very helpful when you eventually get to speak to someone but getting through their long-winded automated telephone system is a pain. I've just changed over to a SIM only tariff from PAYG so it remains to be seem whether it works out cheaper as recommended by the Orange sales department.
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Reviewed by Simon on 18/07/2011
Had Upgrade handset 3/5/11, returned and received by Orange 5/5/11. Sony Arc returned because full of Orange crapware installed. Paid £99.99 for handset STILL WAITING for refund and it's now 18th July and counting !!! it takes 28 days to process .... it's 28 Business days ... it's another 7-14 Banking days for Accounts to process .... We will investigate and call you back .... I'll personally supervise refund and call you back ... 28 days was June 16th for me, rang up every week since and when you EVENTUALLY speak someone it's same excuses every time !! So much for 5+ yrs of loyalty when you are treated like .... you know the one !! Last contract handset will ever have from Orange, will buy sim free and shop around for sim only deals. At least most times can speak to English person but it's not right to say that these days is it ...
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Reviewed by Tom on 11/07/2011
Just dreadful - overpriced and poor network coverage. Sometimes messages take hours to arrive - on at least one occasion it was over 24 hours ! Virtually no reception at home - "blank" spots in areas near home. It's not that I live in the Fair Isle or somewhere remote - I live in central Edinburgh. Avoid
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Reviewed by Kimmi on 09/07/2011
PAYG is really good on orange, every month i get unlimited texts and a certain amount of internet (cant remember how much but its more than enough) for £10 which is better than anything else iv found. Iv been with them for years and the only problem is once i didnt get a song i paid for and the internets a bit rubbish until you configure it on their website (something from what i remember they dont actually tell you to do). i wouldnt change to a different network on PAYG. however multiple times iv looked at their contracts and they seem overpriced compared to all other networks iv looked into =/ i would never choose them for a contract phone. given them a 4 based purely on PAYG
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Reviewed by Beth on 06/07/2011
Never had any problems with Orange and stella, they joined forces with T-Mobile not Vodafone.
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Reviewed by Juliette Selty on 06/07/2011
overcharging on a regular basis. Nightmare getting money back.
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Reviewed by Stella@ecotrace.co.uk on 05/07/2011
Orange sales is excellent. They are superb in entrapping you. I have been a customer for several years. Since expiry of my contract they sent my pac number & disconnected me. As a business I am without a phone. Neither can I contact them through other means as a recorded message is unable to recognise the phone etc. Their bills are inaccurate but they do not care. Since they joined forces with Vodafone whose reputation is worse, they have totally ruined their operation. Vodafone sue one after 2 or 3 years of termination of contract. This is the way large organisation rule consumers and businesses in the UK with no action against them. Stop CONTRACT phones. Use SIM only deals. They will jolly well realise who is the client.
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Reviewed by kj on 04/07/2011
You never know what you're gonna get...tech support are superb...overseas call centrs are awful..but great uk based...signal can dodgy.
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Reviewed by Richard on 04/07/2011
Update on yesterdays review. The game I was charged for but didn't receive has been removed from their games store, which means I cannot attempt to re-download it or make a viable complaint, money was also taken from my account for browsing the games site even though it was clearly advertised free to browse. Orange? Bannanas more like.
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Reviewed by Richard on 04/07/2011
I have only recently joined Orange PAYG and already even as a new customer, I am experiencing problems downloading games where I am having money taken out of my account for a game I did not receive.
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Reviewed by Alec on 02/07/2011
Have two contract phones and broadband, IF you have hours and hours to waste trying to communicate with overseas call centres.Also accept long delays.."Can I put you on hold." only to be cut off whilst waiting. Then accept sometimes the most annoying questions which do not make sense AND sometimes/often being treated like an idiot. ORANGE is definitely for you. I find their British staff most helpful, but frustrated as they have to take the flak for the terrible overseas call centres.THe service regretfully tends to give more aggravation than satisfaction.
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Reviewed by Ben on 23/06/2011
I've been with Orange for years and appreciate their good customer service and loyalty discounts they offer for existing customers. I would highly recommend.
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Reviewed by Eilidh on 18/06/2011
I have been with Orange for about 3 years now and only had about 2 bad eperiences with them there not as bad as people make them out to be.
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Reviewed by Lauren on 15/06/2011
I have had a terrible experience with orange. They gave me 79 pounds in my phone fund for topping up with them 50 pounds a month over the course of a year. I rang them up to ask them for a new samsung ch@t phone and she took my details said it would be out in three to five days. So I waited and waited. Then rang up orange and asked what was happening, they gave me a number to ring to track the delivery down. I rang this number but it wasnt a valid number. So I called back the next day and they gave me another number to ring. This number did the same thing. I rang again and the man on the phone said I would have had an order number which I wasnt given by the woman at the time of ordering. So I was made out to be a liar and had to leave it where it is. I will not be using Orange service again. After spending so much over the course of six years, I am not impressed with services off them. I will definitely be taking custom elsewhere.
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Reviewed by Peterz on 14/06/2011
Orange network is very fast...one of the best i have ever used....FOR ReAl......
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Reviewed by Sonia on 03/06/2011
I have bought a mobile contract which is orange from phones 4 u. i bought my 15yrs old daughter a blackberry8520 shortly after her pay as u go one have been stolen from school, which i can't replace because it didnt have content insurance. i also bought myself one so i wont miss out on the latest technology and when i signed on to £25 pounds a month each two phones plus contents and stopped the policy . and the bank gave me charges and took it out on the wrong day and plus the bill came up to over £100 pounds in a month. basically someone called jermaine used my daughters phone number which they gave us a used number and same, and had run up the bill in my name. both of our phones were still barred after i paid some of it and the people kept on phoning my daughters phone instead of me and now i have learned that my debit card has been cloned as well as the person committed fraud. i dont understand why orange keep on taking the money and charging us more than the agr eed contract which is supposed to be £25 pounds a month for each phone and we still cant use our phones anymore and they havent gave us a new simcard regardness of liability. i dont ever buy a contract again. and every one who is looking to buy a contract remember that the word "contract" means that the second half word "tract" could mean that it attracts the customer into buying a contract and the first half word "con" means customers get ripped off and get locked after being conned.
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Reviewed by Mark CE on 25/05/2011
Rubbish network I live 400 metres from an Orange store CBD Reading no 3G coverage 2G 2 masts have been down or degraded for 3 months. Orange Everywhere I think not.Orange committed to excellent customer service I think not. 1st a run around swapping sims dongels reloading software b4 I found out the truth by trying the equipment in the Orange store with boosted signal. 3 months 30 calls to customer service not once did anyone call me back when they promised do what they promised fix anything. What I don't understand is how they get away with this rubbish £150 a month for this. The UK has easy topography with big population base in a relatively small area yet you have the worst coverage the worst network experience I have ever had and I have lived and worked all over the world.Where are our consumer rights in this country?
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Reviewed by Adam on 17/05/2011
I have 2 contracts under my name and orange have been absolutely useless, I want the 2 bills to come out of separate accounts but they can't grasp this not so complex concept. And it doesn't help you have to speak to some foreign person who can't speak English. Will never go with them again the amount of time I have been on the phone trying to sort problems out with them is beyond ridiculous.
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Reviewed by Hodgheg on 16/05/2011
I've been with Orange since 6 months after they started - counts for nothing apparently. They recently conned me into a 24 month contract with a new Windows 7 phone promising 750mb data per month. I soon found they can't deliver a tenth of that amount but when I phoned to cancel they told me I was too late (7 days!). Orange maps hardly ever works during peak periods, nor does the internet in general (sorry, can't access the server at present) it's obvious their network hasn't the capacity to handle the data (calls & texts take priority). Usual horror stories trying to get answers from Indian customer 'service' and now they want over £400 to cancel the contract. Their 'free' home broadband that came with the deal is unbelievably slow, unreliable & obviously overloaded. Steer well clear.
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Reviewed by Obi-Wan on 14/05/2011
Horrible service - Just don't. Been with Orange for about 15 years, used to be fantastic, now sadly they are simply ghastly!. Can never complete a call without the call dropping out, handset awful, staff will lie blatently over the phone to appease you and then do nothing they have promised, they will also not record your details and deny all knowledge. For the sake of your sanity, avoid Orange at all costs.
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Reviewed by charlie on 14/05/2011
Excellent network.
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Reviewed by arron on 13/05/2011
utter rip off, upgrade cost more than new contract,,,and all customers are ripped off with contracts,,,if you go with orange, get a buisness contract you well get 3times more for your money, they are ripping off the public,,,but saying that i do find the service ok on phone when calling them,very polite,but very often lie,ie one person says one thing then another tells you another and makes out your lying,,terable service. hope orange bucks up thier ideas,, as other networks are taking all the trad as the deals they have are no no no good at all at the momment,, my advise stay away until they have got it together
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Reviewed by Christina on 10/05/2011
Orange is incredibly shocking! The customer service is appalling - I have been cut off countless times by their staff when an unsolvable problem occurs which I find completely unacceptable. Do not go with Orange under any circumstances!
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Reviewed by kj on 28/04/2011
Been on orange for about a month & have say sor far pretty damn good
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Reviewed by Jan from Wales on 26/04/2011
I've been with Orange for years, after bad service from Vodafone. I love the fact that my bills have got cheaper year by year and they reward my loyalty for staying with them. I do dislike getting through to foreign customer service agents, purely because I'm awful at understanding strong accents, but if you choose the option that you want to leave Orange you'll get a UK agent.
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Reviewed by Dhinakaran on 25/04/2011
Orange confirmed each shop they own on UK has different terms and conditions and they claim a customer should ask about it before buy a phone. Last week I did experienced it. When I phoned customer service they also informed the same. So, please be aware of orange and always stay away...unless you read that shop terms and conditions. This was informed Harliqueen , Watford Branch shop (opp to Carphone warehouse). I have spoken with the branch manager and the sales team. They claimed its my mistake (customer) not asking the shop terms and conditions... I sent this as a complaint to them and waiting for their response.
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Reviewed by Dazza on 21/04/2011
LOL at martha's review, mobile phone companies are well aware of data protection laws and wouldn't be as stupid to disclose someone's details without verifying security questions etc. Been with all the networks over the years and Orange stand out as being one of the better ones.
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Reviewed by Jenny on 14/04/2011
Orange are great, the previous review looks like a made up story, as if that would happen!!
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Reviewed by Martha on 10/04/2011
Orange are the worst network I have ever been with, they are complete idiots and there customer service is appalling!! I suspended my contract with Orange as i was going abroad for a few months, when i came back i rang up their customer service team and informed them i was now back in the country, and that i would be using my phone again, they re assured me they would re activate my account, and debit my bill from my account as usual. 3 months later i woke up to find i could not make or receive calls or text messages, after work i went into the orange store and used their phone to call up customer services, after waiting on hold for half an hour it turns out that although Orange had re activated my account 3 months earlier they had never bothered to re activate the direct debit. For the last 3 months they had not taken my bill out of my bank account ( as i do not check my bank statements often i was not aware of this either) , in those 3 months they did not attempt to contact me even once to query why i was not paying my bill, they just barred my phone without even informing me or trying to sort the issue out. After speaking to the customer services for half an hour they finally admitted they were at fault, as it appears it was their error to not take the money out , and to also not inform me they were barring my phone ( you don't say !?) However it gets worse, the customer service representative then informed me that, they had spoke to my boyfriend earlier on in the day and had assured him they were sorting this issue out so i need not have called them...at this point i informed them that i did not have a boyfriend and so i did not have any idea what they were talking about... Turns out my some guy i went out on one date with ( and who was kinda strange) rung my phone , realised it had been barred, rung up Orange and posed as my boyfriend , without answering any of the security questions on my account, he was able to find out all my details from the orange customer services , the representative broke all data protection by giving this guy my address and alternative telephone number as well as how much i owed them and my billing date etc...to cut a long story short, this guy then proceeded to burn my house down with me inside it, and I'm currently suing Orange...see you in court !!
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Reviewed by francie on 31/03/2011
best network ever diffenetly stay with orange for ever
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Reviewed by Jason on 28/03/2011
Orange have always been top notch in my opinion, way better than vodafone.
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Reviewed by Chloe on 26/03/2011
One of the better providers i have been with over the years, has its faults but is by far not the worst mobile provider out there.
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Reviewed by Dave on 15/03/2011
Although the coverage with Orange was good I got absolutely ripped off by Orange customer services! There is no way I would ever give them my custom ever again! I would rather resort to semaphore and pour my money down the drain!!!!
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Reviewed by Happy customer on 10/03/2011
Moved from another network and couldn't be happier, good coverage, deals and customer service been friendly and helpful the few times i have had to deal with them, certainly 100% times better than my old provider
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Reviewed by Halie on 01/03/2011
3 Stars :) I Prefer O2 As It Gives Better Deals For Your Money In My Opinion :]
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Reviewed by Dave on 27/02/2011
I'd have to say, orange have the best deals around. And 'sometimes' signal. I say this because all 4 of the people that live in my house that have a phone are on orange and they can all seem to get a really good signal all the time. But not me.
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Reviewed by Me on 18/02/2011
I find Orange great in terms of value for money, signal, customer service etc.
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Reviewed by Cobby on 14/02/2011
Most of the main networks offer the same value.i stick with orange because their dolphin payg package suits my needs.Also customer service (albeit in india) is excellent.
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Reviewed by Emily on 13/02/2011
I am 12 years old and I own a pink LG Cookie which is on Orange. I am the only member of my family with an Orange phone as my parents are both on Vodafone and find no problems. I really like it and the signal anywhere is great. I do find a few problems however. -I had to send an urgent text message to a friend and I needed her to read it. I sent the message on a Sunday morning at approx 10am. When we got to school the next day, she told me off for the urgent reason and her parents got fed up with my parents so we fell out. I had proven to her that I had sent the text and a week later, we were at school and her phone made a sound in class during a French lesson and I have to sit next to her. She showed me the message and said '1 new message-Emily' She is on O2 and her phone is super fast with a great signal. IF YOU DIDNT GET WHAT I JUST SAID, MY TEXT MESSAGES TAKE A WEEK TO GET TO ANOTHER PHONE. -Also when I add a new contact to my phone, I send them a message to let them know that I've added them. Orange always sends the message to my Outbox and states that it fails to send. It does this for the first 2 days or so since they have been saved to my mobile, and then the messages eventually get to other phones. -I topped my phone up by five pounds one afternoon and I called Orange to top up. I entered the voucher number on the slip but said it was Incorrect and I could not top up. -I was taking photos of my friends and I at town one day and I was running to catch up to my mates and dropped my phone. The back fell off and the battery dropped out so I slid it back in and placed the back on to the phone. My phone took ages to come on afterwards, and I had £15.00 before I dropped my phone and I was texting my mum to let her know I was fine, and the message failed to send because I didn't have enough credit. I checked my balance and all of my credit was wiped off. I am very disappointed with the Orange network provider. I love mobile phones, but usually can look after them so I have only had a few in my life. The first phone I got was a little Samsung phone on Virgin, which was good. My third phone was a little tiny pink phone which was on Vodafone, fantastic. My second phone was a pink lighter phone that was on Orange and was AWFUL. My current phone is the pink LG Cookie on Orange, which I am NOT impressed with. I am not impressed at all with the standards of Orange and I am hoping to change. Its my Birthday in May and I have asked for a Samsung Wave mobile on PAYG. P.S Also, when I log on to Orange web browser it charges me about 50p for the home page which clearly states in ORANGE :S writing at the top 'this page is free' I hope you take my review into consideration and to help make Orange a better network provider, even though it will never be better than any other.
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Reviewed by liam wild on 10/02/2011
not verry good they have been charging me £5 extra for my contract. i rang them and told them all they could say is i think i can give u a fiver back. iv been over paying for around 6months. also i send them e-mails and all they reply is please call this number to speak to a member of our team. they cant speak good english and they have even put the phone down on me. rubbish service wouldnt have an other orange phone.
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Reviewed by Satisfied on 04/02/2011
Moved over from Virgin *shudder* what an experience that was and have to say if i had read some of the reviews below i may have been tempted not to join but i find Orange great. Any problems i have had have been dealt with quickly and to my satisfaction and with friendly customer service assistants, unlike virgin. What can i say? Orange may have their faults but are by no means the worst mobile network out there.
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Reviewed by Juzzy on 31/01/2011
Been on monthly sim contract with Orange for the last 5 years, decided to get a iphone4 contract with them as they offered me the same deal as other competitors, waited 2 days for the phone to arrive and it was iphone3 instead! They didn't offer to collect it or offer to send me the new one, they just ask me to post it back myself. Send back the wrong phone and royal mail tracked that the phone have been received on Thursday before 12pm, spend the next few days calling to check if Orange have received it... only did on following Monday and without a word of apologise, they gave me my pac code... customer service is a joke!
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Reviewed by Ian on 27/01/2011
I have been with Orange for a good number of years now and about 18 months ago I upgraded to a Motorola Blur MB200 rather than opt for an iPhone (more expensive package on iPhone). Don't care about positive thought, compromise is always a lose lose situation. The Motorola is not a great phone (pretty rubbish actually) and the reception in Edinburgh is dire ( well especially from various houses including mine). I keep getting accused of not answering calls I have not received or not responding to messages I have not received. Phone seems to flip randomly from 3G to 2G when walking around the house cutting off calls (thought mobile meant mobile)
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Reviewed by martyn bills on 19/01/2011
when we first rejoined orange we managed down load speeds of 4.1 now i dont no what has changed but if we are realy lucky can just manage 0.4 have rang orange who are not helpful at all just get the same telling me that i need to up grade my package to get what i am already paying for up to 8 meg then they tranfer me to custermer service who then tell me that what ever they do my line will not support any more than 0.5 they then put me back to technicl suport and the whole procsess starts again all i want is what i am paying for is that to much to ask i did try to cancel the contract but still have to months left they seem to have me over a barrel
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Reviewed by Citizen Leaders CIC on 18/01/2011
My Daughter had an orange ready deal phone just before Christmas and she was supposed to get £10 a month credited for 6 months as part of the package. Today the phone showed inactive sim. I logged on to orange online accounts and showed no account data. I called Orange in INDIA and they said they would call me back. They did after 5 mins of being on the phone and they said the phone sim had been deactivated and everything lost!!! they said its because I clicked a box saying if sim card is inactive for 3 months they can shut it off. THE PHONE WAS USED THE DAY BEFORE. They have now said they have done me a favour by turning the phone card back on but as they have no records she has lost all her credit, including credit given to her for Christmas!! My daughter is 11 year old and has a disability, I think is far from acceptable. Has anyone else had a similar problem or anything I can do about it? my email is john.jennings@citizenleaders.org
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Reviewed by xxtagstaxx on 18/01/2011
I have been with orange for over ten years they are a brilliant network untill you try and speak with them in ghana the cust service is disgraceful I would tell orange management to terminate all contracts with them and stay in the uk. Everytime I speak with a uk cust service they are fantastic regarding basic account questions and the technical team are 10 to none trust me any probs they fix and One more thing, take out insurance its fantastic service is quick and easy for accidents and things never get a better network though
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Reviewed by Andrew on 14/01/2011
Internet speed very poor, over-priced and third rate service, poor billing systems and services.
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