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Orange
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Part of the FranceTelecom Group, Orange operates in 220 countries and territories and was named "Best Mobile Operator" at the World Communication Awards 2006 for the second year running.
Orange Consumer Reviews
(115 reviews)
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Reviewed by kim on 11/07/2008
Orange is fantasti. I never struggle with signal, plus they have amazing monthly deals which gives u so much for your money!! And of course there is Orange Wednesdays which saves u a fortune at the cinema on a wednesday. I cant fault it one bit!!!!
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Reviewed by John on 10/07/2008
Not the best but good.
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Reviewed by Sam on 09/07/2008
rubbish although cheap takes away features of the w850i(track id)
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Reviewed by rachelfareed on 08/07/2008
I went on Orange contract and took insurance in January. However, when I lost my phone I could not get through to orange to report it so the insurance was invalid. Beware of this loophole.
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Reviewed by Adam Z on 29/06/2008
1) Customer service is hopeless. After going through multiple electronic selections, end up with an unhelpful cust.service person with low IQ 2) They refuse to fix/replace your phone if >6months old even if within warranty. They say one needs to contact the manufacturer. This is unacceptable (and breaches trading regs). If one buys a phone from Orange one expects them to arrange replacement/repair it if still within warranty. 3) Reception not great 4) am going to try O2 when contract ends!
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Reviewed by orange is ok...sometimes... on 26/06/2008
i have had an orange contract since october 2006 or 2007, cant remember which, and it was ok. bit of a rip off really, 19 quid for 75 mins and 225 texts, then in april i upgraded to 25 quid a month and i get 600 mins and 'unlimited' texts. they say unlimited but its actually really about 3000, which is not great as i text A LOT, but it will do. also, i almost never have any signal at one house, its is very poor, and at my school i only get signal in some places and i get low signal in the few places i get any at all! good points are that if you are clumsy and have to get a new fone every 5 or 6 months like me then you are ok as they replace them for you or you can buy a new one fairly cheap! and orange wednesdays they are good!
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Reviewed by Squeak on 25/06/2008
Been on Orange Contract 2 years in July, the first phone I had broke (for some reason I picked the RAZR) but was replaced with a refurb quickly and customer services were ok, they weren't rude to me like others have said but they didn't "wow" me either. When it came to upgrading the phone I got a huge number of calls from them in the space of approx. 20 min even though I told them I was at work and to call me back the next day. The phone I got with the upgrade has survived the year... which is surprising considering how many times its been dropped and scuffed etc. No super or terrible experiences with the company. Network coverage is moderate but it is annoying sometimes at work when my signal suddenly drops.
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Reviewed by Alex on 23/06/2008
I have been with orange for about 7 years and have had alot of problems with them. First of all when i bought a new phone directly from them it went faulty after a few weeks (w580i) they replaced the phone four times and then said "you may now choose any phone you would like" so I choose a new phone and said I would pay the extra as it cost slightly more, they said they would call me back they never did! Orange then said they would send us a New W580i this was also a refurb but there have been no problems with this one but because of that they will not give is a new one, which is extremely annoying as you can buy the refurb from them for approximately £40 less. Another thing is when i purchased text bundles from orange they decided to remove it despite it costing me £6 of my credit when i contacted them about it they refused to reply about it. Occasionally they will cut your signal off which is just great if your in an emergency (luckily i haven't been in an emergency but if i was i certainly wouldn't be able to get help with an orange mobile) My advice is to stay clear of them if they annoy you at least once. However i believe that the free texts you get on the Dolphin Pay as you go plan is satisfactory and this is the only reason i stick with them.
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Reviewed by I Hate Orange on 23/06/2008
Don't get me wrong. Orange works pretty well for me when I'm in the UK. Before I went to Amsterdam I called to make sure I had roaming swiched on and everything would work abroad. I was assured that everything was on and I would have no problems. I arrived in Amsterdam to find I had no signal so I plaid with the phone settings and tried every available network that the phone could see. After an hour of 2 of trying none of the operators worked and I was stuck on holiday using phone boxes!! When I got back I called to complain and I was asked why I didn't call them whilst I was in Amsterdam!!!!!!! Explainig to them that this was a pretty stupid question to ask they told me flatly that there is nothing they can do now that I'm back home and if I have problems in the future I shoudl call them whilst I'm abroad. The solution - I've now cancelled Orange and have Yodafone which works automatically without me doing anythign abroad. Orange couldn't care when you need help so avoid if you're going abroad.
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Reviewed by shaun on 22/06/2008
ive been with orange for a wile and the reception is outstanding after previously having a contract with 02 which is no where near as good as orange best network ever *****
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Reviewed by Ange on 16/06/2008
Ive been with orange 8 years an their tariff suits me where on pay as you go i put 20pound a month an get 600 free texts and free evening browsing. However i agree the customer service needs revamping. Often i ring an they dont understand at indian call centre what im asking about,then your passed from one person to the next. its so annoying although they try the problem isnt sorted!! Or you get "ill ring you back' an they never do. Then its more money to ring back again! Im glad i dont ring often!! Orange take note please do something about customer services an youll be a great network package.
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Reviewed by Dave on 10/06/2008
Be careful of changing any existing payg package to the new payg canary package as i did.It is not per second billing and calls are rounded up to the next minute,nowhere in any small print and terms and conditions is this mentioned.customer services is a certain cure for low blood pressure.Dave
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Reviewed by clairphillips on 07/06/2008
the bonus top ups have been slow coming through i was meant to have mine on the 7th of june and they never came i would like 2 know why
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Reviewed by Cathy on 04/06/2008
I started of with 02. A great company. When I went to change my phone 02 didn'thave it in so I went for Orange. Bad Bad mistake. The phone has malfunctioned so often and I took it back to them and they would give me money back! So its small claims court for them! Orange never lets me have signal when all my other freinds have it and I am sick of telling me I have 21 pounds when I only have like 5. It is just getting annoying. Good news... changing to 02 on sat! Couldnt b more happy
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Reviewed by Tony on 04/06/2008
I find this site and people's comments terrific and very valuable! Been with Orange a lot of the last ten years and I agree with the overall view, that their customer service has gone down badly. I bought a Sony Ericsson phone in April, tried to set up emailing (direct from the Messages menu, not just by going via the WAP mobile internet). Should have taken minutes/hour or two. It has taken until June!! Countless phone calls, visits to the website, visits to the local Orange shop. The staff seem to be very poorly trained, know little about the technology, and seem to think that I am happy to wait around for weeks until they decide to get a move on. In the end, only threats of demanding a refund got my handset finally set up so that I can get Orange emails delivered straight to the phone in seconds. I am changing the phone AND the network ASAP!! Tony
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Reviewed by keith deacon on 25/05/2008
orange is quality network.been with them 15 years.like any other network they have their black spots, but good to be with...
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Reviewed by Aimee on 23/05/2008
Love orange. Never had any problems. Cheap texts and get loads free each month when you top up. Gigsandtours is wicked and orange wednesdays rocks. Will never change network. Ever.
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Reviewed by JON on 13/05/2008
By far the best network i've been with price wise, vodafone and o2 are a rip of and 3 are just useless. had a pay as you go and contract with orange and never had any problems. the online account is extremely useful and staff at the call centres are friendly and speak clear english (unlike others!!!)
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Reviewed by Jade on 18/04/2008
I used to be on this network and I quite liked it. Shame I'm not on it anymore.
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Reviewed by Jon from Boro on 17/04/2008
Was with Orange for 3 years, tried to end my payments after contract ran out....was told i was being evasive !!!, was only trying to evade giving them more money !. I was then sent snotty letter saying i owed them money and they would take me to court if i did not pay !, this after me paying my contract off !!. When i did find a customer service rep who spoke the same language as me they were rude and unhelpful. Network coverage began to be patchy......I do not recommend the regressing company
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Reviewed by Jane38 on 11/04/2008
I've been with Orange for years and they really have become inexplicably poor. The call centre is unhelpful too. Recently, out of the blue and without anything to provoke them, they asked me for 6 months of bank statements or I would not be able to use my bank a/c to top up my PAYG. I naturally declined and use a top-up card. Now, I just purchased a new handset and again, they want a bank statement. They didn't want to see it in person, they wanted it faxed somewhere. This is not a contract, remember and with all the current concerns about ID theft, I'm not sending financial info anywhere! I realise that as a payg customer, I am unimportant, but I rarely use it and certainly not enough to justify a contract. I feel bullied. I refused and continue to use my phone. I keep Orange as I need the coverage in Cornwall, otherwise I would have dumped them when they tried to gather this personal information before. Take the offers, register for magic numbers and Orange Wednesdays but keep your wits about you with your personal information.
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Reviewed by tonya blanch on 09/04/2008
orange is the best network to go on full of deals and never get problems cheap prices to for calls
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Reviewed by alan on 09/04/2008
In our family we have vodaphone, O2, and orange. Been on orange for long time but are dropping it because a) their customer service whether by phone or website gave up early on resolving simple problems, leaving us to work around them ourselves and b) their coverage in the areas we use suddenly deteriorated so our phones cannot be used in about a quarter of our home town when previously we had a strong steady signal.
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Reviewed by lisa stone on 09/04/2008
i think that orange is good because they give you free texts every month if you top up your phone and they give you other things aswell. where i live it is hard to get a signal with the other net works but when i went to orange i could get signal all the time.
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Reviewed by Mimi on 08/04/2008
Orange always have regualr problems. Today, for example, I phoned up to see how much credit I had left on my new phone. I rang it a few times, because I was confused about the first. These are the different credits it told me I had : £3.45 £8.51 £4.51 £22.98 £9.81. As a matter of fact, I think I should have around the £8 mark. They always have problems like this, and they send me texts at rediculas times. Arrrggg.
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Reviewed by lc on 31/03/2008
orange is a good network love it! In my patitclar area its awsome xxx
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Reviewed by Marty on 31/03/2008
I have used most of the mobile companies out there and have just come to the end of my orange contract. TOTAL RUBBISH!!! Stay clear of orange at all costs, it's by far and away the most expensive mobile provider i've ever used, customer service is abysmal, downright unhelpful and utterly useless at their jobs also a lot of their literature is very misleading leading to me having a very large bill.
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Reviewed by Orange on 30/03/2008
The best coverage you can get.
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Reviewed by Ijaz on 28/03/2008
I was with Orange from 1995 up till 2005. To start with the customer service was brilliant, i had recommended many people to it. But in the last few years with them, their customer service went down a great deal with one of their member of staff sending me a orange network message with a sware word! I complained nothing came of it, and i left orange. Now with O2. Very happy and great service here with them.
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Reviewed by aimi on 20/03/2008
wel i loove orange !! i get 600 minutes and unlimited texts all for £35 a month wayheyy go me!!! havent had problems i get beter signal thaan i did with tmobile, but if i loose signal its no great shakes itl cm back agan evry network has places u cnt get signal
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Reviewed by John Jackson on 20/03/2008
Orange used to be good I have been with them for years but when my contract period is up I will be leaving, Customer service is no help if you have a problem you are shunted from Dept. to Dept. and from person to person until you give up, and with no outcome to any problem even writing to them is no use. The choice of phones is very poor compared to the present day market phones that are avail. on other networks, all I can say is the W.C. Awards must be manned by lots of Orange employees, or they have never tried to get a problem solved by Orange.
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Reviewed by jkhfdjhfks,sdf on 19/03/2008
they give me 600 mins of calls to other orange customers if i top up £10 i love orange ive been with them for years!!!
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Reviewed by Christopher Middleton on 17/03/2008
Little about me * Been a customer with Orange for 5 years. * I've avoided the Orange shops on the highsteet in favour of calling them direct for everything, I state that because the majority of people still prefer to avoid telephoning customer service. * Pay monthly contract customer. * Student Customer service = 5/5 Stars I've yet to be dissapointed. [+] *Claiming under insurance* - I've broken or lost my phone twice and both were delivered next day under insurance no quibble. [+] Always polite and friendly. Value for Money = 5/5 Stars [+]*Orange Wednesdays* - On average I save £10 a month in free cinema tickets. [+] *Magic Numbers* - I've been with Orange so long I have the option of choosing five friends on the orange network to call for as long as I want without charge. You accumulate a new magic number every six months (max 6?). When one of that persons is your girlfriend, you save! [+] *Superior Tarrifs* When the contract is up I do shop around for the best deals and I always return to Orange. Although I negotiate with their Cancellations department the website deals are still better than competitors but I get a little extra because orange are keen to keep your custom. Network Coverage 4/5 I live in scotland and I always have a stronger signal than my friends on different networks where I live, some area's in the highlands dont receive good signals but thats on par with most other networks. Beats Virgin and 02 in those troubled areas. Overall = 5/5 Stars
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Reviewed by Another reviewer on 14/03/2008
Overall Orange has been quite good for me. Coverage for me, has been fine around my local area (South Manchester). In the early days the coverage was abysmal, that's immaterial now. I have been with Orange for over 12 years and have always had good customer service and the phone upgrades have always been free (you have to push them sometimes to get them). But the last week when I've been trying to negotiate a better deal the service was unhelpful and drove me mad trying to explain that to pay £50 for a phone upgrade that was a lesser model than I currently had in my book is called a down grade. Oh well, it wasn't until I decided to go with Virgin that Orange offered me a better deal with FREE upgrade. So, I think that Orange is now going to lose out on customers unless they do something about 1) their Customer Service and 2) their initial deals.
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Reviewed by rich on 12/03/2008
i have only rated as poor because abysmal wasnt an option. Orange are pretty good until you have an issue and from that point onwards they are rude, unhelpful and simply dont want to know. Always only judge customer service on their performance when issues arise; i should know, i was customer services manager at a very well regarded corporation. Orange have today lost a £1000 per annum customer
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Reviewed by Owen on 04/03/2008
I loose signal all the time on this network. Very irritating.
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Reviewed by tracey on 03/03/2008
Customer service very poor most of the time sometimes you get somebody helpful but most of the time very rude. Reception very poor. Would not recomend orange to anyone
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Reviewed by Lee on 01/03/2008
TERRIBLE CUSTOMER SERVICE. Rude and unhelpful. I was with them for about 9 years which counted for absolutely nothing when came to sorting out new tariffs & upgrades etc. I've moved both of my contracts, my wifes contract and my two kids PAYG phones over to O2. Much, much, much better!! Totally the opposite of Orange. To all the people in these reviews who say they're happy now, just you wait! It will change. Orange customer services will see to that. AVOID ORANGE AT ALL COSTS.
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Reviewed by L4UR3N on 28/02/2008
On pay as you go, the texts are 10p, calling is 15p.But they also have bonus top ups. I am on one where if you top up with £10 then i get 300 free texts that month and so on. The network service isn't as good where i live, i have had better, but i have learned the certain places in my house which get me a decent signal, so it is ok. The other downside is that cost to go online on the WAP(or whatever it is) on the phone, as it costs a lot, it's literally a pound every 5 mins which is pretty ridiculous.So if you like going online on your phone then you are better off getting the t-mobile as they have it where it costs £1 all day and you can go on and off it as many times in a day, but that is all it will cost. So i really liked that. Overall i would recommend the network but only really for the bonuses you get on it.
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Reviewed by PHILIP on 28/02/2008
very bad service, do not call you back when they say they would, i have been with them for 8 years and they keep sending me faulty phones and not responding when i complain, DO NOT GO IN TO CONTRACT WITH ORANGE, TRUST ME
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Reviewed by digidiot on 25/02/2008
I've been with Orange for almost ten years as a business customer. It's been downhill all the way so I'm just in the process of leaving. But I do want to be fair in this review. With Orange, if you get the right person at the other end of the call centre, they can be fabulous. What seems to let them down is totally useless systems (online, billing, etc) on the one hand, and off-shore outsourcing on the other. More recently, however, it seems no matter what you ask them, it's "not possible". I get zero reception at my new office near Canary Wharf (unbelievable if you think about the number of people working and commuting in the area). Limited handset selection. I get billed for messages I've not made or requested. Ok, their covereage (elsewhere) is good. But their talk plans are stingy compared to others on the market. The seem only to care for corporate clients. I've just given up on Orange.
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Reviewed by zhao luo on 24/02/2008
i been with orange 2 years now i am very happy with the network no problems what so ever.
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Reviewed by Charliee-XD on 23/02/2008
Orange is OK. I recently got the new Sony Ericsson W580i for Chirstmas on Orange, and they've ruined it. It's already broken once (I wrote this in February), and instead of the Walkman symbol on the front of the phone, they put the orange symbol and then an OFFCENTRE "w580i". It makes it look terrible. And also, it is EXTREMELY expensive. But do not think that going on contract with them will help because their internet is the worst internet you can get... probably. I'm not joking, it's awful. We've had the Orange internet now for about a year and a bit, and we've had to ring up Orange over 10 times to get it fixed, and it's still not very good. It's slow, has LOADS of pop-upps and worst of all, the "Wireless" livebox that you get... well, lets just say that we need WIRES for the "Wireless" network to connect. Terrible network, do NOT go on it. Charliee-XD
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Reviewed by ...*... on 20/02/2008
Been on Orange for a fair few years now. The only network I've ever been on infact. It's probably the poorest network in terms of cost. VERY expensive. But I'll have to settle with it because it's just about the only network avaliable in my area.
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Reviewed by PompeyblokeinOxford on 10/02/2008
I have been an Orange customer since Nov 1998 and now in Feb 2007 have 3 weeks of my contract to run. Now, are they interested in repaying my loyality? No. I have contacted them 3 times since December and they are not interested in keeping my custom. What I find annoying is that one of their staff phoned in December and said "we would like to repay your loyalty by offering .... ". The offer was a Nokia N63 with 700 mins at the same price as my current contract(that I was happy with, did want a N95 but they said "problems with the phone") but before we could conclude the deal my phone (Sony Ericcson) lost the signal! Orange have no record of this conversation. So in a few months time I will be able to compare Orange with another Phone provider, using: phone signal strength, customer servive and choice of Nokia phones. Looking forward to it.
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Reviewed by Sophi3 on 09/02/2008
this is a gr8 network. fantastic deals. There is a signal where ever i go. Gr8 value 4 money!!!
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Reviewed by Rawr on 08/02/2008
Orange hmm their deals are slightly better than other companys at the moment and of time I last used them, however I found the signal constantly changing and never strong and the worst part was when they tried to get me to buy a new 'upgrade' phone towards the end of my contract, trying to get me to buy a 2mp cant do anything piece of rubbish while I wanted to upgrade to a G800, so they are not that trustworthy and likely to give you a bad deal, saying 'ohh that phones a bit big though isnt it? dont you want a smaller one like everyone else?' no I dont want to waste my money thankyou
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Reviewed by Bex on 08/02/2008
I have tried O2 ( sludgy service) , Vodaphone ( need a second mortgage) T-Mobile ( don't call us , we'll call you ) and Orange so far. Now here is a thing. COVERAGE is better than most, but the signal in E London is rather weak compared with the others and recently keeps going off line and interrupts calls. New transmitters promised, but not yet. CUSTOMER SERVICE in the shops brilliant - best of all of them , Customer service on line - actually couldn't be worse. Slow, dishonest,inflexible,and really exists to benefit Orange, not for their clients - BE WARNED! - PRICES are inflated - until you start bargaining, when actually they do some very good deals - maybe tyhis is why people have had such different experiences with them? OH - and NEVER return a faulty generic phone to them - they keep yours, return an "Orange" one with inferior software installed, and claim all ignorance going forward . NOT my favourite people, but unfortunately , I have an 18 month contr act...
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Reviewed by ronnie on 04/02/2008
it is a great tariff and you can have a great reception from almost anywhere. my mum and i have always been orange and had no problems at all. my dad lives in wales and my mum london and wherever i am no problems so the orange network is a excellent tariff and i would reccomend it to anyone in the u:k
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Reviewed by kerry on 03/02/2008
been with orange for 4 years now (mainly because i have always have a full signal where i live) overall generally good, the shops are useful but i think that the customers service could be better + did make me pay 15 pounds to send my phone away to be repaired when it was still under warranty, dont know how they worked that out.
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Reviewed by Mr Angry! on 29/01/2008
Desperate customer service Desperate signal quality Desperate full stop! Run away! Run away! Leave them NOW!!!!!!!!!!!
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Reviewed by Jake on 29/01/2008
orange network is brilliant! only had 3 problems in my 5 years that i have been on orange except with the signal a few times...i live in a big city and cant even get a decent signal sometimes but customer services are gr8...always happy to help and very useful for sorting out few problems that i rarely =D i switched to tesco a few months ago....lol only beacuse they were the only phonw shop out of abvout 80 in the city centre that had the sony ericsson w580i lol ive moved back onto orange and the the tariffs are gr8!!! way better than t mobile who rip u off to the max along with vodafone and tesco!!! 02 is good but not as good as orange =D (quote) on sunday i was watching movie at home and then remembered abt a orange bill as they charged me 70 pounds extra so i called customer service and waited...and went to sleep and after 4 hours 4 mins i was still on hold... lol wow orange you shuld be label as the worse servie provider on plant earth...(quote) lol i find this very hard to belive but if it was true, maybe its beacuse orange is oooo popular...thanks for reading =D
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Reviewed by Unhappy Customer on 28/01/2008
My wife and I are both with Orange - I've been with them for 8 years and introduced her to them. We're on the same tariff and she gets all manner of offers and I have never been offered anything. Last time we renewed we ended up with identical Motorola handsets. Neither of them worked at home in the countryside. Within days of "upgrading" I contacted Orange to see if we could have alternative models as we had never had a problem with previous (older and less advanced) handsets. We were told there was nothing that could be done unless the handsets were faulty, it was a known problem with them, and we'd just renewed for 18 months as opposed to 12 months previously. A mate of mine works for Orange and he reckons customers are leaving in droves ... me next and I encourage everyone to do the same - you might have had OK service until now but you'll regret it first time you do have a problem!!
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Reviewed by johnnyb on 27/01/2008
good coverage great cust services ive been with em for years after the fiasco i had with o2 i switched to orange and they are fantastic
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Reviewed by Jadine Harptree on 27/01/2008
I have been impressed with orange ever since I've started with them, competitive prices, good service, lots of good deals on topups (every month you get 10%top up back e.t.c.) magic numbers :) overall its been good. And any problems I have had have been quickly and effectively resolved.
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Reviewed by Nick Batley on 26/01/2008
Good network. Very good coverage in an area that's renowned for not having any, customer services are polite and helpful, though slightly lazy.
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Reviewed by yogibear on 18/01/2008
ive been with orange since day 1, and have never had 1 iota of trouble with it. i have had phones on other networks, but orange is far better than the other servive providers in the uk. i get a strong reception almost everywhere i travel to and for me that is the biggest issue with a phone, whats the point in having one if you cant get any reception??!! 10/10, i recomend this network to every1
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Reviewed by steve on 17/01/2008
their customer service has really gone downhill in the past few years. They have moved alot of call centres to India, and i can not understand a word they are saying. They also close at 10.pm, they used to be open 24/7
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Reviewed by 50PH13 on 15/01/2008
THE NETWORK IS GR8. I HAVE NEVER BEEN WITHOUT A SIGNAL FROM ORANGE. EVERYONES VOICE IS VERY CLEAR FROM THE OTHER END. ORANGE RULES
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Reviewed by Anthony on 13/01/2008
I have been a Orange customer for over a week now on their Orange Solo 18 month contract as I run my own small graphic design business and have to admit that so far the Business Division who deal with business customers have far exceeded my expectations. Ive spoken to them twice to sort out a handset problem and have had a courier drop a replacement handset the next day. I know people gripe about the 18 month contract but you have to read the terms and conditions before you sign the dotted line; my sister is also with orange and she finds them good. Maybe its those customers on normal contracts which find problems as I have a separate team to deal with me and I am a happy camper.
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Reviewed by mark on 10/01/2008
Absolutly rubbish!! Had a sony phone that completly packed up, went to the orange shop, worst customer service ever, assistant was more concerned with her daughter coming in and giving her a drink! Never managed to get the phone sorted. Now with O2, very professinal and bussiness like. Cancelled orange contract as soon as i got home. AVOID AT ALL COSTS. YOU HAVE BEEN WARNED!!!
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Reviewed by K on 06/01/2008
Orange sucks they have appalling customer service skills no signal anywhere and just bad DO NOT USE ORANGE
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Reviewed by Mevtrof on 05/01/2008
I have been with Orange for about 12 years with few problems. I am now leaving after 3 weeks of no signal and appalling customer service. I have contacted them daily in an attempt to get my phone connected to the network(the problem is their network, not my phone). All I get are "we are looking into it" and promises to phone me back to check if the problem was resolved. Once that happened and when she found out that the problem was not sorted she again promised to sort it. That was the last I heard from her. I have tried complaining in person over the phone, and in writting by email. It is getting me know where, and Orange seem to be ignoring me completely. I even spoke to a manager who promised to phone back with reasons why I was having problems. That was the last I heard from him. What hope do you have if management set an example like that. I am now voting with my feet, and all my families phones are now moving to another network. I would suggest that anyone thi nking of joining Orange, or renewing your contract to go elsewhere.
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Reviewed by MATK on 02/01/2008
RUBBISH SIGNAL INDOORS, CUSTOMER SERVICE IS COMPLETELY DIABOLICAL - LIES/FALSE INFO/BAD ENGLISH, THE LIST GOES ON... WOULD NEVER USE EVER AGAIN - AVOID ORANGE!!!!!
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Reviewed by AK47 2008 on 31/12/2007
BORING NETWORK VODA IS BETTER AND EVEN NOT FREE WEEKENDS LIKE VODA AND 02 SO THIS IS THE HELL WORSE NETWORK
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Reviewed by grant on 29/12/2007
i think orange are rubbish they dont help u out at all and they leave u waitin on the fone for ages -10/10
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Reviewed by Ali on 29/12/2007
ABSOLUTE RUBBISH - customer services is a joke (in not laughing) on hold for 40 mins before i got through to a woman who couldnt hear me and i couldnt hear her. RECEPTION IS A JOKE TO nd i live very close to a major town
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Reviewed by Alexander McNaughton on 29/12/2007
I only give a rating of 1 as 0 not available for this Appalling company. I am now tied into an 18 month contract and expect nothing but a long battle with them over charging and cheating me. I have been overcharged due to their policy of connecting you first then allocating a billing date? This means you are charged for the period that the phone is being delivered and you could not use it! Why is billing date not the same as connection date? They also charged me for itemised billing and photo messaging, not requested by me and cancelled as soon as I noticed they were there. I was assured by operator all charges and bundles removed. Though they still appear on my bill? I have rang 4 times to sort this out each time I’m told it’s sorted and its not! You can not e mail them for billing enquiries hence you will have no record of cancelling bundles or refunds etc. how very convenient FOR THEM! I have other problems with them but don't want to run out of space! Anyone with advice on how best to complain and make life as difficult as possible for this cheating company please advise?
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Reviewed by Rob on 22/12/2007
Been woth orange for over two years and hate them, customers services are terrible and very annoying without actually helping you. Orange World is so overpriced and so are calls to other networks! Only decent thing is Orange Wednesday and thats it...
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Reviewed by Dave on 19/12/2007
I've been with orange for years and don't plan on changing anytime soon. The contract i'm on can't be beaten by any network - unlimited texts and 500 mins all for 27 per month plus top phone when upgrading. If your phone is faulty - a replacement within a few days. Beats any network my friends are on
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Reviewed by Ian1959 on 16/12/2007
Excellent network service and coverage. Customer service is amongst the best I've ever experienced and decent products and plans. OK, 18 month contracts may not be everyone's cup of tea but I suspect that's the way all mobile networks will as they seek to maximise revenue yield from customers. The bottom line is I'm more than satisfied with the service I'm receiving, especially compared with other networks I've been with previously.
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Reviewed by Kate on 14/12/2007
I hate orange. Really hate them. More then you thought was possible. But im tied into a damn 18 month contract!! They dont do 12 month ones anymore (which are much more my thing). Poor choice of phones, rubbish customer services. I cant wait to switch back to T-Mobile!!!
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Reviewed by Damian on 14/12/2007
One of the best companies I've ever dealt with. I've been with them for over 10 years. Always pay up if something is unfair. Customer service is full of educated people, not those who are hired to be difficult when you're angry or get irritated when they're not quick-minded enough to out-argue me. Always give me a good deal every year. I'm about to upgrade and (publicly) they can't beat last year's tariff I negotiated! so I'll ask for something extra. It does help, like at most companies, to talk to a male rep: the females tend to do things 'by the book', yet the male staff seem to be more customer-friendly and not so 'proud'. The complainers are judging on one incident, the supprters on years of service. Says it all.
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Reviewed by Hugh on 13/12/2007
Been with Orange for years. Joined them because I heard that their customer support was outstanding. Have to say dented somewhat in 2005-6 when they were horrendously under resourced. A bit better now. Network coverage is excellent. When roaming abroad, I would recommend you manually chose your local provider so that you don't end up with the local Vodafone operation and barred from using all the Orange data services. Hopeful for the future although failure to secure iPhone extremely disappointing (especially as they had been the vanguard in Windows Smartphone technology back in 2003). All the deals are much the same between the networks let's face it. T-Mobile offers great flexibility (especially for data) but still carries stigma of One-2-None. O2 is Cellnet (they introduced the now original XDA range but now have the iPhone but Sean Bean?!??), Vodafone (there's just something wrong about Vodafone simple as that), 3 is great for the kids (second biggest music download service in the UK after iTunes apparently). As I said to someone recently, it's the devices that make us chose ultimately, not the network. Finally 2 for 1 Wednesdays and the great ads? The future IS bright. The future most likely is Orange.
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Reviewed by ray on 08/12/2007
the customer service is terrible..even to the extent of telling lies...every time there is a problem with my live box they do a line test which takes a week...so far i have had over 15 of these tests,,,,,would never ever use orange again
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Reviewed by david from Wales on 07/12/2007
I have been with Orange for the last 7 years and would never think of leaving. Perfect network coverage with perfect customer service. I have heard so many bad things about other networks that i would never take the chance with them. The furure, for me, is Orange.
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Reviewed by Nellie on 06/12/2007
Been with Orange 4-5 years now first on monthly then on payg now back on monthly again. Always buy my own phones sim free anyway so night tied into any stupid contracts. Service rarely bad. Customer service ok on the very few occasions i have to call them. Whats not to like about Orange? Better than those cretins at Vodafone & T-Mobile anyway.
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Reviewed by the boy on 03/12/2007
I've been with orange for 7 years now and the first thing to say is that the network coverage is very good as long as you dont want reliable 3g coverage. My complaints with orange (and the reason for the 3 star rating) is down to the appaling customer service and the fact they try to have your pants down when it comes to upgrades. Oranges idea of customer service is to leave on hold for half an hour and then pass you from pillar to post to sor t out a simple problem such as fixing an incorrect service plan. As for the upgrades, whilst they are competitive on the actual contracts , the phones and the prices of them are not. For example, i wanted to upgrade my nokia n80 for a nokia n95. They offered me a £30 a month contract with 500 mins and unlimited txts (good contract, but this was only offered after i told them what o2 could do for me) but then wanted £50 for the phone itself. For me, this wasnt good enough when i can go to o2, get the phone for free and get a 40 0 min 1000 txt contract. I suppose orange are good if you want 2g network coverage and arent to worried about customer service or the range and price of the phones, but for me it was time for a change.
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Reviewed by orange customer for 2 years on 01/12/2007
basically - network: excellent, i get it everywhere price plans etc: great, i've got at least 300 free texts a month on pay as you go, never had any problems with this BUT customer services: atrocious. When i first bought my phone it came with £30 free credit, but we only received this after what felt like 100 phone calls to customer services and 2 months' time! Go for orange for their great deals and excellent signal, but if you're expecting A* customer service go somewhere else.
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Reviewed by Amp... on 26/11/2007
I've been on Orange for over 10 years now. I moved from Cellnet because they had very bad customer support. In those days orange was not the cheapest but they had the most advanced network. They also had a customer support second to none. things you got from Orange in those days were:- Free 0800 access Free customer support on PAYG Free insurance The customer was always right V/good Technical support I'm still on Orange and none of the above exists since they got taken over. Customer support is now based in India and when you get through you're treated with disdain when they understand you. Technical support is given if your lucky to get through within 10 mins and when you do get through they transfer to another non-existent service! So why am I still on Orange ? Simple, because compared to the other networks they're still slightly better and they have retained me well with very good deals. This does not mean I'm happy with Orange!- just the best of a bad bunch. I do my own technical support by reading internet forums.
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Reviewed by Jamie on 23/11/2007
Unhelpful, rubbish signal, bad customer service. Switched to T-Mobile and its 500% better
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Reviewed by Bobby on 22/11/2007
on sunday i was watching movie at home and then remembered abt a orange bill as they charged me 70 pounds extra so i called customer service and waited...and went to sleep and after 4 hours 4 mins i was still on hold... lol wow orange you shuld be label as the worse servie provider on plant earth...
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Reviewed by mrs-i on 22/11/2007
I have always been on t-mobile, and cant wait to get back to them after this contract with orange is up. I wanted the nokia N95, and t-mobile had sold out, my partner wanted to get it for me for my birthday, and at the time orange were the only ones that had it in stock. got it on 18 month contract last april. caled orange countless times, and on three occasions i was on the phone for over an hour. I have had no reception on the phone from day one, i called orange that night to tell them,they told me to test out the phone for a few weeks first, i did that and called back, then they told me they couldnt do anything as i was over the 14 day limit to end the contract, sneeky way to keep someone tied to a contract. I now have a phone i cannot use at home or anywhere near home, i can use it if i travel into town 12 miles away, or if i stand at the end of my back garden in the rain. the last time i called orange and told them i was missing all my calls/text because of ero reception, they told me there was nothing they could do because their contract does NOT cover use of the phone inside buildings. AWESOME, wish they had told me that i couldnt ou my phone inside my home before they started to take £35 per month of me, im stuck with them for another 12 months and i cannot handle it or them anymore, i have decided to sign over my contract to a friend of mine, they will take my phone/sim and my remaning 12 month contract, then i will get a new n95 with t-mobile. orange tried to tell me last time i was on the phone to them that all networks are bad in my area, not true, t-mobile had full reception, and my partner used to be on 02 and that works fine too. all in all the worst desicion i ever made was sign that contract, i would vote zero if i could, terrible customer service, if you ring them prepare to be on the phone for an hour at a time, then get told they cant do anything when they do eventually pick up the phone. oh...also, i created my online password/name to sign in online to view my bills, i have managed to do that once in the last 7 months, the rest of the time it tells me i do not have a password set up, i set a new one up with ornage and it tells me the same thing, and everytime i dial 150 to check how many minutes i have left it tells me that information is not avaiable at this time, please call back later, i called everyday for 2 weeks and i still couldnt get my balance, still cant, i have to wait for my bill to come through to see if i went over my minutes. might sound like im being dramatic, but if im paying £35 per month for something i expect to be able to use it. beware is all i can say.
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Reviewed by James on 22/11/2007
Been with them since 1995. That says it all. Excellent and they are fait if you have problems. Always been helful and pleased to assist.
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Reviewed by Andrew Cox on 21/11/2007
Hi I have had my fair few problems with Orange and I'v only been with them for about 6 months. Terrible customer service. They keep you on hold for so long you end up hanging up. My friend is a sensible trainee accountant and he was overcharged by £127. And he stays within his minutes every month religously. He can't see his statement online as once you dispute an overcharged payment they disable your online account privaledges. He was finally refunded the £127 last month. Then they recharged him the exact amount of money (£127) he was refunded, the following month. He said how can this possibly be him making these charges. And what a strange coinsidence he has supposedly made £127 woth of calls again. He has to dispute this overcharge now.LOL. My friends on the other hand have had no problems with Orange, its just pot luck whether or not you are the unlucky one who gets an overcharge or not. Join Orange at your own risk.
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Reviewed by Claust on 16/11/2007
been with orange on PAYG for 8 years & on contract for 6 months, always found the network & customer service to be excellent. It is the only network to never lose the signal round my parents house
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Reviewed by Ian Wheatley on 14/11/2007
I have been with Orange for just 18 months and I can not praise them highly enough. The free broadband has got to be the best deal going and have just negotiated an upgrade that I doubt any other network can come close to. Customer service is great and I really can not understand what all you whingers out there find to complain about, the best network by far, highly recommended.
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Reviewed by Nathan on 14/11/2007
Orange is perfect if nothing goes wrong with your phone - but if it does, you're in trouble. I've been overcharged by around £300 already this year which took months to sort out. Customer Service for Orange mobiles is terrible (For the Free Broadband the Customer Service is appalling!)
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Reviewed by Jodie on 12/11/2007
Its alright, dont really give you any good deals though.
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Reviewed by Tom on 11/11/2007
Pathetic reception around my house, long waiting times, took then 4 months to credit £100 to my account. Im on dolphin £35 - 500 mins + unlimited texts. I use about half my minutes and the bill comes to about £60 with VAT. It annoys me that they advertise it as £35 when really its not.
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Reviewed by ALAN on 11/11/2007
THE WORST MOBILE COMPANY OUT,NON EXISTANT CUSTOMER SERVICE.NO BILLS EVER SENT, OVERCHARGED ME FOR OVER 18 MONTHS WHEN YOU PHONE CUSTOMER SERVICES THEY CANT DEAL WITH IT (OFFERED ME £20 LOL),HAD TO WRITE TO THEM TO GET MY MONEY BACK THEY BLOCKED OUTGOING CALLS WHILE THIS WAS ONGOING AND CANNOT EVEN TERMINATE MY CONTRACT PROPERLY.THEY STILL HAVENT SENT ANY BILLS,WHILE IVE ASKED FOR THEM TOO MANY TIMES TO REMEMBER
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Reviewed by Sarah on 10/11/2007
Desperately bad reception and service; on calling Customer Services for support was treated very badly but an aggressive, dismissive extremely rude male who refused to transfer me to his manager for further assistance. I dropped Orange that very day! Do not go near Orange!!
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Reviewed by bob on 09/11/2007
Orange is a quality, quality network. I always have high signals all aorund my house, and to be honest, I'm never going to switch from them. Everyone with poor signal probably have rubbish phones like cheap phones which just dont seem to work as well as the good phones like sony and ericsson and nokia. Dont by a cheap phone buy a good one like a sony ericson and a nokia if you want to buy a good phone like that.
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Reviewed by AJ on 06/11/2007
My company mobile is on this network but I live in one of the areas that is not well covered. One bar on my Nokia 6300 if I stand in a certain part of the house and don't breathe too deeply. A big plus I suppose!
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Reviewed by matt on 05/11/2007
rubbish the reception where i live is a joke !
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Reviewed by Rich on 05/11/2007
worse network ever, cripples handsets by adding unwanted software then refuses to fix the faults. avoid.
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Reviewed by Cheri on 29/10/2007
I have been a customer with Orange since I remember mobile phones. However, I am going to change to a different network because I cannot seem to get *ANY* network cover in my house, which is pretty annoying because being a student it's the only line that I have. I've also found their deals to be expensive. The customer service is generally good although I have had big disputes over them charging me far too much and it is very difficult to get hold of anyone. I am waiting for my contract to expire, which to be honest would be absolutely brilliant.
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Reviewed by mossy on 29/10/2007
hated fact they lock phones and cripple the menus, went to o2 and get quality service. girlfriend still with Orange who don't want to know when she calls to upgrade. o2 upgraded me 9 months into 12 month contract. I would never go back to Orange
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Reviewed by dannn20 on 29/10/2007
orange are a terrible network also I have recently tried to unlock my v3 from them they wanted £20 to unlock the damn thing and vodafone are the best as if you have been with them 4 12 months even on pay and go they unlock your fone from there network free of charge. stop the clock and the family service are fantastic all other netwroks should follow
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Reviewed by Sarah Jenkins on 23/10/2007
Because our wedding certificate got lost in the post after sending it off to change my details on something else I do not have it to shown Orange. They refuse to change the name on my account even though I have presented them with my passport and driving licence as they say these can be forged! Well banks manage it! It takes at least half an hour to get through to anyone at customer services no matter what time of day you call. Last year they badgered me into having a new phone and new contract. I was quite happy with tariff I was on but htey insisted I had to change to one of their new 'animal' tariffs. I reluctantly agreed to go with dolphin as this was most similar to the one I was on and included 500 texts which are the thing I use most. When I got my first bill I had been put on racoon which only included 50 texts so therefore my bill was over £100 instead of around £50. I kept trying to ring them but they said they couldn't change it without written permission even though it was their mistake anyway. I spent literally hours on hold or trying to get through listening to their annoying recording telling me that they are all busy and to try at another time etc. They cut me off on numerous occasions even though I was paying the amount my bill should have been while waiting for them to amend it properly. I eventually sent a request by post and by fax but they didn't even recieve or choose to read this. After about 2 months it was finally amended but it was appalling customer service and if I wasn't caught up in an 18 mth contract I would have left ages ago.
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Reviewed by Josh on 22/10/2007
I wouldnt say that this was the best network of today, it is very hard to get in touch with their customer services, and unlike o2 it doesent offer you rewards often.
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Reviewed by braheem on 19/10/2007
man it's so great .
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Reviewed by Andy on 13/10/2007
I think everyone's just had a bad experience with Orange. Orange is a very good network and I've got amazing network coverage for calls and 3G internet access. The Orange customer service is good though it is hard to actually get through to it. When you do get through though it is excellent. It's probably not award winning unlike Virgin Mobile but still I can't complain. Overall I think Orange is a good network but the customer service could be made more easily accessible.
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Reviewed by Craig on 11/10/2007
Was with orange have been with Vodafone, t-mobile, O2 and 3, Orange definitley had the worst customer services of them all. They do not want to know when something goes wrong, would never use them again.
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Reviewed by DICK on 10/10/2007
DO NOT GO WITH THIS NETWORK I CAN NOT GET A SIGNAL WHER I LIVE TI IS THAT BAD SUMTIMES I CAN NOT CALL NO ONE
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Reviewed by Claire on 08/10/2007
Well I for one LOVE orange they are the sex!!!! :-)
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Reviewed by joseph on 05/10/2007
great network. no problems in 3 years. i had a text pack which lastd for a year that gave me 5 free texts a day that still works 3 years later wow. only cost me £10!!
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Reviewed by anne on 05/10/2007
i h8 orange! bt its the onli signal i gt so i hav te stic wit it it is relly dear n over charges u fr its internet sites! i wud much rather b on any other netwrk
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Reviewed by Martin Booth on 29/09/2007
I remeber the time i was on Orange. Its awful, Tesco/02 is a lot cheaper. I continously got Texts at times like 3pm like "New Offer". It was really annoying, They just text you at any random time with there useless offers, Avoid Orange!
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Reviewed by Andy Darwen Lancs on 23/09/2007
Been with Orange 4 over 10 trouble free years A1 service
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Reviewed by Anette on 17/09/2007
I used to be on Orange, and only now appreciate how brilliant they were. Never a problem with the network coverage. UK based customer services, always friendly, helpful and always solved my problem. I'll be back as soon as I have managed to ditch my 3 contract. I am so sorry I left, I'll never do it again!
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Reviewed by Alan on 16/09/2007
abyssmall!
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Reviewed by gareth davies on 13/09/2007
i would say orang is a genourouse network with the tariffs and free texts or calls i think it is one of the best however if you phone customer services after 6 pm it gives you random credit balences but i think it is the best network i have been on
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Reviewed by tom on 08/09/2007
always having tehnical problems, customer service is the worst ever, when i phone to see how much credit i got, always given random answers, bought with £10 pund air credit, only got 1p, just avoid this network
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Reviewed by AL on 08/09/2007
THEY SPANKED ME FOR 232 QUID BECAUSE I SUPOSIDLY DIDNT REGESTER A SIM CARD AFTER HAD CANCELLED MY CONTRACT WITH THEM.
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