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Services > Mobile Phone Networks > O2
O2
Product Rating  
O2 is part of Telefónica S.A. and operates in the UK, Ireland, Germany, the Czech Republic and the Isle of Man. O2 was formed in 2001 following the demerger from British Telecom of its former mobile business, BT Wireless.
O2 Consumer Reviews
(445 reviews)
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Displaying reviews 401 - 445 of 445 (displayed in order of date):
Reviewed by Shiv4life on 17/12/2007
I have started on O2 and been on it for 5 months now. I have mixed reviews on this network... they seem to offer great free phones on contract and some very good upgrades as well... But what i dont seem to get is why many people are drooling over the promotional offers such as O2 treats/free texts and free mins that they give... other networks seem to offer way better free things... its nothing to be proud of really. Also... the pay plans. I am on O2 600... costs £35 a month, and also cashback... which is good... but look at orange with 500 mins and unlimited texts for £30 a month... or vodafone with stop the clock. The O2 data charges are unbearable as well. Who came up with £3 per MB. That is highly expensive and means you have to watch your browsing... or you end up with a nasty bill... other networks offer better data plans. Lastly... the coverage, though bearable, is quite bad compare to other networks. Yes O2 have their strenghts, but frankly i am dissapointed.
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Reviewed by TR3VPOTS on 16/12/2007
Excellent deals every year more so after the first years contract ended and a never ending amount of freebies every 3 months (Free Treats), Im paying £12-15 a month for 400 texts and 200 mins/month anynetwork anytime calls plus all the other freebies thrown in, i was firstly with orange years ago- my verdict: RUBBISH network and expensive stupid menus added to phones, then vodafone which was better than any other at the time but i find there so expensive so thats a no go nowand a bit bored of the red vodafone icons(notice how theyve stopped advertising on telly now???-probably made enough money to not care about its customers maybe?? not sure. I'd recommend o2 to anyone although one problem i have had is not been able to view my bills online and also cant get anywhere with WAP settings on my Nokia N91 but i cant complain other than that as they are very helpful and spend time in shop to assist you.BARGAIN !!!
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Reviewed by Tonibel on 16/12/2007
Have had a phone with O2 right back to the early Cellnet days, and since they split with BT the service and support have been getting better and better. Rarely do I need to call them but when I do, I have always spoken to a smart and intelligent operator who knows their stuff. I travel all over the country and the only network problems seem to be in Norfolk, which proves they have a sense of humour. Looking at all the other comments and my experiences with Orange, I would hate to move!
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Reviewed by rob on 13/12/2007
wait until you damage your phone and try to claim for new. not a chance not helpfull rubish
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Reviewed by Alex - UK on 10/12/2007
Good coverage but compliacated to get through to the right person when phoning them up, although when you do get to the right person they are helpful and know what to do. I have been on 02 contract now for 2 years and have no problems.
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Reviewed by Arty on 07/12/2007
Have been with O2 for 3 years now, just got a new contract with them for another year. 99% of the time if you have a question and phone them up you get a very friendly person on the other side of the phone who knows what to do or who could find out what should be done the only annoying thing is the amount of sh!ty options they have just for the iPhone when you call them! p.s. didn't had any problems with network coverage either.
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Reviewed by retr0b0y on 06/12/2007
cant comment too much as i never have had any problems in 10 years superb in every way
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Reviewed by Gazza on 02/12/2007
Hi, been with O2 now for over 3 years, no problems and plenty of perks ( free minutes or txts every 3 months etc ), just upgraded to a new phone LG Viewty, to get the phone for free on a 12 month contract you have to pay £40 a month but told them of a better deat by dialaphone and they beat it, only have to pay £30 a month for 600 mins /1000 txts GREAT. Also both kids are on O2 and they say it is great too, the wife has gone on to 3 on a 18month contract which she now regrets, she says the price is great for what she gets £20 month for 400 mins/600txts but the service is terrible and when contract ends she will be going back to O2, so all I can say is O2 is the best TRY IT
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Reviewed by not tellin you on 01/12/2007
good on contract must buy!!
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Reviewed by LizzyBeth on 01/12/2007
I am on my first o2 phone and abosolutly love the free texts and other offers. O2 have never sent me a pointless text.
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Reviewed by Ben on 27/11/2007
The absolute 'dogs'. Been on it forever, so is most of my family. All love it and take full advantage of the free texts each month. Best signal pretty much anywhere.
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Reviewed by ms hazel wykes on 26/11/2007
Definately the best mobile phone network so go for it everyone,good quality,good reception,good tariffs on pay as you go and pay monthly,good customer service,cheapest call rates,has online pay and go tariff which lets you have 300 free texts every month,if you top up by £10.You also get 02 treats when you've been with the network six months and you get bonus top ups every 3 months.Its the best network,I recommend 02,its far and away better than any other network i've ever tried.Also the service you get in the 02 shops is first class,the staff are very polite and helpful,so if you're thinking of buying a phone for the first time,or want to change your network,I say,go for 02.
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Reviewed by perfectionist on 23/11/2007
The first phone i ever got, was on o2. And i have to say, i have never been disappointed. o2 dont necessarily provide a strong reception , but they do have the cheapest of tariffs out there. So if anyone is wanting a good combination of quality and cost effective-ness, go for o2. They have some very great pay as you go and pay monthly deals on their website. About the customer service, i agree with colin. i take my hat off to o2 for that. To jimmys comment "I use the Online Pay and Go Tariff, this gives you 300 free texts per month for £10 top up. I add on a 'bolt on' for £7.99 per month (taken from the £10 call time credit)which gives me 50 any network/time minutes. Plus you also get 1Mb of free data per month. In addition they also give you 10% of your top ups back every 3 months and o2 treats. To get all this you only have to meet the criteria of topping up by at least £10 per month. You can't beat that deal on any contract!" You dont have to pay 7.99 every month anymore, o2 are doing 1000 free texts now just for a fiver every month. The great thing about this bolt on is, it has nothing to do with any of your other add ons. So if you have opted in for free weekend or o2 to o2 calls, you would still get your 1000 texts for a fiver (which is taken off from your credit) and the free o2-o2 calls just for topping up every month. Does it get any better? I dont think so.
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Reviewed by kathryn on 23/11/2007
amazing!!
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Reviewed by Chris on 22/11/2007
O2 are the best network. They give you loads of free texts for nothing, plus 10% back on all your top ups, meaning you earn £1 for every tenner you put in your phone, great tarrifs, just fantastic. Always got a signal.
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Reviewed by ** on 22/11/2007
hi, i have been on lots of diffent network such as vodaphone, virgin, t-mobile, orange...yet o2 is the best one. they are allways basically throughing money at you for you phone, giving you loads of free calls and text for either nothing or a small amount per month. the best thing about o2 is that you can actually get signal on it. other networks wernt so good especially orange. so over all i think this is the network to be on . well done o2 :)
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Reviewed by Colin on 21/11/2007
How can people moan about o2? Never had a moments bother with them, always there on the phone if you need help. Ask about any problem they will spend the time to sort it. And how many companies write to you saying they think the contract you are on is the wrong one and you should go on a cheaper one?? Oh, and broadband at £7.50 a month if you are an o2 monthly customer!!! Not bad at all.
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Reviewed by Fred on 20/11/2007
Just good network, good prices
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Reviewed by Elle on 19/11/2007
I hate this network it just isn't good for example they dont repair your phone for free if you ACIDENTIALLY (does that word mean anything to them) I hjust hate them i really do whatever you do dont join with them!!!
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Reviewed by Sean Burns on 19/11/2007
Been with O2 for 6 months. Fantastic. Signal is great everywhere. On pre pay i get for 10 quid top up 500 mins from my postcode free treats every month 10 percent back of top ups every 3 months free internet browsing every month. Call quality is crisp and i never have dropped calls or connection problems. Customer service is great with no waiting on hold.
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Reviewed by NOT TELLING on 18/11/2007
02 ROCKS!! it's so good! they give the best deals and you can almost always get reception! <3 O2! X
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Reviewed by Jimmy on 17/11/2007
I use the Online Pay and Go Tariff, this gives you 300 free texts per month for £10 top up. I add on a 'bolt on' for £7.99 per month (taken from the £10 call time credit)which gives me 50 any network/time minutes. Plus you also get 1Mb of free data per month. In addition they also give you 10% of your top ups back every 3 months and o2 treats. To get all this you only have to meet the criteria of topping up by at least £10 per month. You can't beat that deal on any contract!.Have always found signal strength to be good and they handled my number porting efficiently.
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Reviewed by Elvis2000 on 09/11/2007
I've been with O2 in the Midlands for about five years now and it suits me perfectly. Took out a 12 month online contract which costs £20/month and I get 500 texts and 300 any network off peak minutes (7pm til 7am weekdays and ALL weekend) each month. I also currently get 20 anytime/network minutes a month using O2 treats. Available phones as upgrades are only average though. (currently using a Nokia 6300, which is faultless, however) This contract is superb value, and is loads better than the current £20/month ones that stretch over 18months/2years. I've had no problems at all, messages send on time, calls work as they should and the online billing is faultless. Network signal is, in my opinion, pretty much the same whoever you choose. It simply depends on where you need the signal. ALL networks have signal 'shadows' and dead zones, my girlfriend simply couldn't use O2 at her old job, had to get an Orange PAYG phone for work! While I can stay on this 'old' contract, I'm not going anywhere. Just off to go and watch hundreds of people that have waited for hours to pay £270 and £35/month for a phone that's got no 3G, poor battery life, average camera and does everything most 80quid phones do, but much slower. BUT JUST LOOK AT THE TOUCHSCREEN THOUGH, IT'S AWESOME. It's a novelty for HOURS
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Reviewed by Neville Hesketh on 08/11/2007
Signal strength in south west Wales area exceedingly poor (Tenby/haverford west/llawhaden) Other networks all had good reception. I was embarrased to have to borrow other peoples phones to make calls.
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Reviewed by Laura on 07/11/2007
LOVE o2!!! They always have great deals and are always there to help!! o2, o2, o2, o2!!!! o2 ARE THE BEST!!!
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Reviewed by Becca on 01/11/2007
I was with Vodafone for a while and kept persuading myself that they were great until I eventually switched to o2 and now I would never go back to any other network as o2 are just superb, helpful, polite and do some fantastic deals! Thanks o2 =D x
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Reviewed by mossy on 29/10/2007
I've been with them all, vodafone, orange, t-mobile, but o2 win hands down. a couple of months ago they called me 9 months into my 12 month contract and offered me an upgrade. Gave me 100 extra texts per month, the SE 810i I wanted, and reduced my tarif to £20 per month which worked out cheaper than all the online cash back deals, faultless. Oh, and the phones aren't locked and menus messed about with like some I could mention (Orange!!)
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Reviewed by xbabe82517 on 29/10/2007
Love o2! Would never go with anyone else. The online tariffs simply cannot be beaten, with the option to have either loads of minutes, loads of texts, and...a combination of both, which tends to be quite rare! I get 1500 anytime cross-network minutes, 750 texts and 1mb free downloads all for £30 a month. Plus, you can view your bill online and to see how much free allowance you have left - it is usually about a day behind, but I can easily average a guess at how much I've used in the past day anyway. Another thing - very important to me - is that they don't fill their phone full of their own rubbish, slap their logo all over it and restrict certain features. I detest it when a network decides what you should have on the phone and what functions you need - what right do they have to do that?! Take note, evil putrid Vodafone! I'm a huge o2 fan, we've had our problems in the past but they've only ever been minor and have been resolved. I'll never, ever change from o2.
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Reviewed by simon on 24/10/2007
I LOVE O2 I GET 300 TEXTS A MONTH & £10 CALLING CREDIT AND ALL I HAVE TO DO IS TOP UP £10 A MONTH !!!!! GREAT RECEPTION OFFER LEND A QUID - ( o2 loan you £1 for whatever you want wether it be textin calling ) THEN YOU TOP UP WITHIN 5 DAYS AND THEY TAKE IT BACK!!! AND THEY GIVE THEIR CUSTOMERS 10% OF THEIR TOPPING UP CREDIT BACK!
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Reviewed by Rachelle on 20/10/2007
We *Heart* O2 =] x
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Reviewed by nicola on 14/10/2007
I've been with O2 for about three years and they were great when I first signed up - then 12months later they gave me a fantastic deal and a great upgrade!! but this year I haven't been able to 'view my bill' online for about 5months, despite contacting several times, they offered me no discounts for being with them for so long only what was on thier website - so I woudn't look forward to thier loyalty features, it's as if they used to be customer driven now they just want your money..
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Reviewed by Will on 11/10/2007
O2 is probably the best network ive ever used. I tp up £10 every month and then they give me £2.50 extra after i have and either 300 texts! or 50 minutes! AWESOME! :] the bad bit is the pop up message after a call or text saying the amount of credit :] Grwat reseption too!
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Reviewed by Roger on 09/10/2007
Never had a problem, great reception in most areas been with them for years when they were at first called BT Cellnet. Cant fault them, Good phone deals very good customer service, free voicemail, great.
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Reviewed by Fantastic signal strength on 07/10/2007
I recently had to go into hospital to have my appendix out. While I was in there, I was the only patient who was able to get their phone to work. I had [signal] 5 bars on my phone, another patient had 2 bars on his (Vodafone), and a third had no signal at all (Orange). I can walk round my local supermarket with a perfect connection while other customers can't get a signal. I have tried all the major networks - Orange, T-Mobile, Vodafone, and O2 in my time, and have discovered that O2 is the best for costs, signal, and service. I have had to phone O2 customer service twice, once for advice on MMS, and once for settings on my D900i, and each time my call has been answered within 3 rings, by an ENGLISH call centre. I can honestly say that O2 are the best provider presently available ( NO, I DON'T work for them ! ).
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Reviewed by Anthony on 07/10/2007
Best network foe coverage and value.
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Reviewed by Aga on 07/10/2007
Have been with o2 nearly 3 years. 750 min for £35/month, when bought online, friendly coustumer hepl. Best thing is that the Voicemail is free everywhere else 12-20p per minute.
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Reviewed by n/a on 07/10/2007
good network
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Reviewed by Luke on 06/10/2007
FANTASTIC network!!!!!! Am gettin my 4th fone wiv em(also my 4th sony ericsson) and wudnt think of changin network. The signal is top notch and the offers are great such as 300 txts for £10 on pay n go as well as a tenner cred. GR8 NETWORK
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Reviewed by Ben on 25/09/2007
I've been with O2 for years. And, I can't see any reason why I'd want to change. Top network.
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Reviewed by andrewt on 18/09/2007
great !!!!
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Reviewed by Liam on 17/09/2007
Been with o2 3 years now was with vodafone for 3 months before wen i got a phone but it cost ¤40 credit!!!!!!!!hate vodafone luv o2. JOIN 02.
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Reviewed by Shelley on 16/09/2007
I've mixed views with O2. Fantastic deal they're doing me at the mo, £20 a month for 500 anytime/any network minutes, 500 texts and download allowance. Bargain, I know. BUT, I have the worst signal from my house, its usually on one bar, 2 if I'm lucky! Anywhere else, the signals pretty good. Trouble is I work from home so I've never got a signal!!!! They swapped my sim for a 3g, said I'd get a better signal, but no. I don't. Can't say they're not helpful, and they are great value, just got my gripes about signal strength.
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Reviewed by Cosi on 14/09/2007
Fantastic customer care, any faulty phones exchanged with no quibbles. been with O2 for 15 years and no complaints. They don't lock their phones to their network like others do. Excellent service +++++
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Reviewed by karel on 13/09/2007
been with them for about 6 years now & i've never had anything to complain about! payasyougo - nothing beats their online package:) top up with £10 & get 500 free messages per month. perfect.
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Reviewed by Skye(not really) on 06/09/2007
WoW!!! The reception is BRILLIANT!!!!! i love this service much better than orange or vodafone! xx
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