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O2
Product Rating  
O2 is part of Telefónica S.A. and operates in the UK, Ireland, Germany, the Czech Republic and the Isle of Man. O2 was formed in 2001 following the demerger from British Telecom of its former mobile business, BT Wireless.
O2 Consumer Reviews
(445 reviews)
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Displaying reviews 1 - 100 of 445 (displayed in order of date):
Reviewed by sara hegarty on 03/01/2012
I have been with O2 for years and until recently i would have reccomended them to anyone, I think they must have changed policy or outsourced their customer service people who used to be helpful and polite, now whenever i speak to one they don't seem to actually work for the same company as the last, none can ever tell me the same story and i am still waiting for the phone call from a manager which I have been "assured" is coming from two different reps but never actually does. The only contact i actually recieve are letters threatening to take me to court over a bill i have been trying to pay and resolve for over three months now. Absolutely terrible steer well clear I don't know what changed and it is a big shame as they used to be so good.
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Reviewed by Andrea on 06/12/2011
I have been with 02 pay as you go for as long as i can remember, the signal quality is really good, download speed is good, internet access is only up to £1 a day, good value for moneyy for £15 a monthg you get unlimited calls and texts to any other 02 number leaving you with your credit to contact any other networks, overal it would take a lot for me to change to a differennt network
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Reviewed by K on 06/12/2011
Good price and phones, fantastic coverage.
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Reviewed by Lee on 04/12/2011
Ive been with 02 for about four years now. The deals are great and the customer service is top notch and very helpful. The coverage isn't bad either all round very good network to be on.
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Reviewed by Andrew on 04/12/2011
Yes, the network and signal are all good and fine, but I am sick and tired of getting O2 spam via text telling me to text STOP to this or a host of other random, smarmy messages about talentless chart musicians clearly aimed at the 13-18 year old demographic. Unnecessary, unhelpful and annoying - I don't want my network operator constantly in my face. Less is more.
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Reviewed by Michael on 28/11/2011
Good network with decent signal let down by their poor instore staff (twice I've been put on a contract other than what I signed up for) and their high prices (£5-10 a month more expensive than big rivals)
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Reviewed by Amisha on 28/11/2011
You get good signal pretty muche everywhere probs even in a bin (never tried it though, seems a pretty mankified thing to try nd do) so yea its quit good
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Reviewed by kj on 23/11/2011
Customer care great signal good download speed questionable
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Reviewed by Danny Morris on 22/11/2011
I've been with O2 for several years. Joined on a business tariff and payed a little more to get responsive customer service. Until this year any call to them was attended to readily with rarely any wait and always a helpful, transparent and informative support. So good was my service I tended to recommend them. Lately the quality of service has slipped to poor with rude customer service and what seems to be an arrogant disregard to any of my concerns when I called lately about poor reception in many areas when those on other networks keep connection. All I got was a dry 'we have the best coverage' response with no attempt to even acknowledge my concern. I was stupid enough to be seduced into a 24 month contract on the strength of my previous experience and now have over a year before I can cut loose. From good to rubbish in less than a year and I'm not sure they even care that much.
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Reviewed by dave on 18/11/2011
iv'e been using o2 for a number of years now and i can honestly say ive never had any problems with them , reception is second to none as opposed to a mate whose on a different network , hese struggling to get a signal in areas of the dales and the lakes were i have no problems
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Reviewed by Ms G Browne on 13-11-2011
Up until March 2011 i was with 02 but had to leave after a reduction to my tariff was not applied and and i recieved a bill which i should not have recieved. The person who assured me that i would still be paying £20.00 per month neglected to input the renewel onto thier data base and i was subsequently robbed. I tried in vain to reason with them but they did not even give me the benefit of the doubt despite being with them for over four years and having had the same proble 18 months prior to that. 02 have gotten too big so they dont really care if they lose a few thousand people after stinging them for extra undue money. Horrible company to be with.
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Reviewed by val on 12/11/2011
good network .would not have any other.
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Reviewed by Emma on 09/11/2011
I have had no problems with 02. l have always had signal even when my friends who are on other networks don't. Customer service at any company nowadays is poor but I haven't had any problems with 02. Have been with them for years and will stay with them. They have a wide range of different tariffs and the one I have picked is cheap but still gives me everything I need. Moved to Orange briefly a few months back and had a terrible time with them not to mention they were extortionate !! There customer service appalled me but this just confirmed how good 02 were and I quickly moved back!
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Reviewed by Beth on 09/11/2011
O2 are great, far better than other networks such as orange and vodafone. I have good reception, not any worse than any other network and at least O2 have uk based call centres which offer good customer service. People seem to moan about the slightest thing, and to be honest the grass isnt always greener on the other side, O2 have their faults but are by no means the worst provider out there and usually the ones that say they will never be back come running back with their tail between their legs. Anyway thats just my opinion, everyone has different views but i think O2 are cool :-)
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Reviewed by Pineapple Express on 07/11/2011
A few years ago, i'd have rated O2 a well deserved 5 - not now though, 1's as good as they get. Poor customer service, expensive tarrifs, awful reception...they've gone from alpha male to runt of the litter. If less is more then O2's stance must be less for more. I pay through the nose for a contract which O2 feel they can change on a whim. 6 weeks left on a 24mth contract...then i'm out for good!
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Reviewed by Shane on 03/11/2011
I actually paid £153 to get out of my contract with O2, they have the worst customer services in the industry. Rude incapable under trained completely useless. If it meant going back to them or never using a mobile phone again I'd go without. I was with them for over 10 years before I'dd had enough and left.
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Reviewed by kyle on 01/11/2011
good value, terrible reception. takes a few minutes to even load a web page like facebook.
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Reviewed by Nishaanx on 25/10/2011
I have been a customer of O2 for 8 years and I have been receiving appalling service over the last few months and especially the last few days. I am not one of theses people that only complain when things go bad as I have on numerous post supported O2 completely. Their service is now at a point where i'm really struggling to see the point in staying with them. Their price plans and tarrifs are now one of the most expensive! Not to mention that they have done away with free unlimited internet for your mobile devices! I hope more people complain to make them realise that they are now losing valuable ground. Any other network should capitalise on their 18 million customer database! soon to be 17 999 999.
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Reviewed by Emma on 19/10/2011
On the whole their customer service is pretty good. The fact that their call centres are UK based is a big plus. My brother is with T Mobile and he says that althought their customer service reps are pleasant, he can barely understand a word they say and they can rarely understand what he's asking them. However their signal strength is pretty bad. When at my friends I have to lean out of the window or go to the top of her garden to make a call. Even at my own home I regularly loose connection during calls. Another friend who is on O2 also has the same problem. I am currently with them for Broadband and home phone otherwise I think I may have moved to Vodaphone simply because of the useless signal strength I get
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Reviewed by stephen mckeever on 14/10/2011
o2 took my texts off me after 2 and a half weeks.
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Reviewed by Zoe on 28/09/2011
I'm in two minds about O2 - when I first signed up to a contract with them in 2006 they were excellent - would recommend the best phones, get you the best deals and I never had a problem. However since 2008 they seemed to be getting in poor quality phones - maybe I just had bad luck but my last three phones have been terrible and I had so much trouble returning them. When upgrading contracts the staff are now unhelpful to the point of rude and when I upgraded last year I was told I was on an eighteen month contract but when I checked my bill they'd put me on a two year contract with a phone that didn't make phone calls!! However there are good points to 02 - the freebies for 02 priority are pretty good, no other phone company offers the range of discounts and freebies O2 do (although these could be better) Also you can now talk to a customer service advisor online and these seem to be a lot more efficient and helpful than when you phone up.
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Reviewed by Katherine on 24/09/2011
brilliant network. i am on pay as you go and there is lots of freebies that you get and that is great. i have been with some others and this one is the best. it is worth topping up the £15 a month for it.
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Reviewed by adam radcliffe on 16/09/2011
Great good customer service good network coverage a little lacking in 3g /hdspa same with mobile broadband I would say there my favourite English mobile network and ive used them all except t mobile
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Reviewed by - on 05/09/2011
Ever time u refuse my age iam fed up and movin 2 a different network
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Reviewed by S on 28/08/2011
Best of the lot, good customer service
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Reviewed by Angela on 27/08/2011
I think O2 are possibly the worst service company I have ever had the misfortune of dealing with. After the crazy bills of 700 quid for a month I recieved when I occasionally was abroad with work I decided to leave and join vodafone, who have a far better passport package. But to add insult to injury o2 have continued to charge me for an inactive usb broadband dongle which is out of contract and I don't even have any more. I tried to call them to cancel several times but their highly ineffective staff could never locate my account, which rolled on and on. Having cancelled the direct debit they have now passed me over to a debt collecting agency for a service I have not been using but due to their inefficiency have been unable to cancel. So the robbing continues. Customer service is terrible.
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Reviewed by Gemma on 30/07/2011
o2 isn't as astonishing as it's reputation was portrayed in the past. I believe it has made new terms and conditions to create a profit rather than impress their customers such as; the o2 unlimited tariff - when your month for unlimited has finished, your charged 15p per minute for the first 3mins you call someone. This means, EVERYTIME you ring someone in the first 3mins you'll lose 50p. Also, I wouldn't reccomend this network for smartphones, you can find better deals like internet and texts from T-Mobile. However, the 'o2 surprises' and connection is excellent. On the otherhand, i've noticed calls from Sony Ericsson mobiles on o2 sometimes is affected by a disturbing buzzing sound. Overall, o2 is acceptable, but i wouldn't reccomend it.
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Reviewed by me on 27/07/2011
Great network, best of the lot!
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Reviewed by me on 23/07/2011
Just joined and so far so good, the sales advisor in o2 shop was most helpful and friendly and the whole experience and network is 100 times better than some of the other so called "providers" i have been with.
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Reviewed by Dave on 21/07/2011
Both my wife and I were with O2 for 17 years and have been very pleased with their customer services, always very polite and helpful and sorted any concerns very quickly. Only found a few signal dead spots so coverage good for me. Only left them as we now live abroad for most of the year. I have tried a couple of P&G sims from other suppliers but not so good coverage where I lived ( Hertfordshire ). If there is a good signal in your area they are the best.
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Reviewed by Scott on 21/07/2011
Just left Orange today and joined O2 and so far so good, have an excellent signal compared to literally no signal with Orange and everything feels as if it is just a whole lot smoother so hopefully it will keep up. Don't get me wrong Orange are ok but no point having a phone if you get little to no signal.
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Reviewed by kj on 19/07/2011
Been on all networks & o2 are so far the best by a mile
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Reviewed by Cheryle on 10/07/2011
I have used o2 network for lots of years now(even wen it was called "BT CELLNET"!!and i still rate it as the best,i also like vodafone as my 2nd best,i have never had a problem with the signal on o2 and the perks they have to offer are great!I would reccomend o2 to anyone.
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Reviewed by Siva on 28/06/2011
Hi I am using O2 network , I am living in Thame , Oxfordshire , I am always getting no signal or no-service, this is the worst network in this area. Please don't take this network who are living in this ox9 2fb area .I am really unhappy with this O2 services.
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Reviewed by david on 16/06/2011
i been on all networks 02 r the best for value and customar services
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Reviewed by josh on 05/06/2011
O2 is a good network for any payg user using a standard mobile phone. Anyone who signed up to a simplicity payg package before april 2011 have had a really good value package. However, O2 (with exception to O2 linked companies like giffgaff and tesco mobile) has a larger price tag now and the signal range is poor, especially for smart phone users. Even though there is a large area of signal in the UK, it doesn't cover all areas (mainly costal and countryside areas) and there is little 3G signal which is bad for some smartphones owners. Customer Service are helpful but the line to the service is very poor quality when I've phoned them. I would recommend staying with this network for any user without a smartphone and current simplicitly payg users (from before april) but if you have a smartphone and are looking for a different network, I would not recommend O2.
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Reviewed by monchand on 17/05/2011
absolutely terrible, cant download anything, get on itunes, text messages take ages to get through and O2 dont give a toss
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Reviewed by rob on 15/05/2011
02 is the best network am on pay as you 10 top up unlimited text 15 top up unlimited text and 500 meg internet plus you have the topup credit to spend on calls hard to beat. excellent coverage
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Reviewed by Charlie on 14/05/2011
Used to be with this nework bad customer service.
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Reviewed by chris wood on 11/05/2011
O2 is brilliant for foreign locations - I've had 5 bars on the pampas in argentina, in beijing, on the golfcourse in Sydney and all over Spain. Unfortunately there is still no signal at my home -1mile from Gatwick airport - no signal at my golf club at Chobham and intermittent service on the A30 from M25 to Cranleigh - why cant O2 get better coverage in UK??
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Reviewed by HTA on 10/05/2011
Over the past few months I have noticed how rubbish the network coverage is. However customer services are good when you need to contact them.
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Reviewed by JJ on 02/05/2011
O2 is a quality network amazing in fact. their customer services are so helpfull. i was having a problem with my simlicity allowance it some how change i phoned O2 customer services and with in literally 4 minutes it was resolved and restored back to how it would be previously, they have great deals, the only annoying thing is that when you send a text it sends you another notification telling you how much credit you have, which cant be enables. which is helpful but so annoying if your sending multiple texts.
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Reviewed by Laura on 24/04/2011
O2 is the best network I have been on! I used to be on Orange and being happy with my pay & go facilities i was disappointed to be disconnected with it as my new phone was on O2. But ever since i joined I haven't thought twice about my other networks and i'm so glad i'm connected. Im a pay & go customer and i recieve SO many offers and rewards. O2 reward and pay attention to all of their customers and I can't point out a flaw in any of that. I highly recommend 02 to any one reconsidering their network.
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Reviewed by Ange uk on 19/04/2011
02 has poor signal to use internet is a nightmare. I kept switching phone on an off an even changed handsets. Still poor. I loose signal during calls..the list is endless. Im going back to voda.
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Reviewed by francie on 31/03/2011
O2 network is good value like for £5 you get 12000 texts but other than that the signals very poor where I live and I would rather have orange. O2 is always very dear 25p a Min then 10p per text and abroad the signal is bad every where. but if its orange you can choose which network abroad you can use over all good enough.
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Reviewed by Martin on 16/03/2011
Ok prices good, however 3g coverage is no where near as wide as it should be, l ended up buying a phone on 3 as well just for internet
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Reviewed by Dave on 15/03/2011
This may not be relevant as I've only had an 02 sim in Slovakia where the choices are 02, or Orange. As I've said in another review on Orange, I would never give my custom to Orange ever again! So 02 it was for me. Coverage in Europe seemed pretty good on the whole (although it was better with my Vodafone sim). Calls were expensive, both locally and internationally, but that may just be Slovakian tariffs, not 02 in particular.
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Reviewed by Mal on 04/03/2011
Can very rarely get good coverage and never get 3G, vodafone has much better coverage
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Reviewed by Chris Cox on 27/02/2011
The best customer service I've ever expierienced, signal is mainly good but sometimes weak.
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Reviewed by sara on 20/02/2011
Useless, uninterested and unwilling to help with my faulty jet they do continue to take my money though!!!!!!!!!!!!! Will not be renewing my contract with them but switch to another provider that may have customer care.
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Reviewed by Su on 15/02/2011
Although they constantly ask you to update new hotspot directory. Try connecting to one. Most of the time I never get more than low connection. They should stick to one country and get it right.
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Reviewed by Fiona Colbourne on 12/02/2011
My hubby and I are long term customers of O2 and both went to 'upgrade' at the same time. I knew which phone I was interested in, he didn't. I was persuaded by the uninterested sales girl to go for another phone and have I regretted it. It is useless. Try and complain and they don't want to know. The annoying thing is I stuck with them when I could have got a good deal elsewhere
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Reviewed by Jan Hill on 07/02/2011
I've been with o2 for years, I've now got the iPhone 3G ANC the signal is terrible. I have loads of trouble getting a signal if I travel out of the area or in a certain type of building. As for the 3G it's a joke.
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Reviewed by Grahame on 04/02/2011
far too expensive on PAYG with cheap and nasty prizes
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Reviewed by sean on 01/02/2011
the only thing that lets o2 down is that you dont get delivery reports when you send a text, that might not matter to some people but i like to know the message has been delivered.
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Reviewed by MAX on 31/01/2011
I have been with O2 for nearly 2 years and I'd like to change for a better network. I live in north west London and based on my experience the network is "just OK" meaning not good enough: I never experienced interruptions during a voice call, however very often it has happened I wanted to make a call to find that there was no signal, very frustrating, and I am not talking about when I have been in remote areas, this "disappearing" signal happens while in London area! The internet on 3G network is even worse, very often it takes minutes, even 4-5 minutes to open a page. I definitely would leave O2 if... I can find a better network.
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Reviewed by Anon on 26/01/2011
I adore being on o2!!!!!!!!!!!!! With reasonable prices, easy packages you're gonna get so much use from this network. also they are very helpful. I would recommend it to anyone thinking of getting a phone or thinking of switching networks.
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Reviewed by jmbs on 19/01/2011
I have been with O2 for a number of years. As soon as this contract ends, I will leave. The signal stregth is now hopeless, it goes off for no reason all the time. "Network busy" comes up so often it's ridiculous. It can't be me because O2 phoned to ask how I felt the service was...probably didn't much care for the answer. They phoned again today for another survey of their customer service. It's a joke, they need to seriously address their ideas of service and appreciate loyalty. These days their "customer service" is generally appalling. Badly trained and unhelpful. For instance : offering a lowest spec mobile phone with NO camera or internet capability as a mid term UPGRADE(????) to a business contract user with an unlimited data tariff!!!!!! It took three calls to find one of their team who knew her stuff and sorted out a proper phone. I was already writing to the Complaints dept ready to go on to the Ombudsman, when she solved the problem. She was great, but she is in the minority, from my recent experience. Poor, exceptionally poor.
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Reviewed by Fluffy Bunny on 17/01/2011
Living in Wales, I find that the network signal for O2 is far better than many other networks. Of course it could be improved in certain areas, but it has yet to fail me where I have needed it most.
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Reviewed by joann on 14/01/2011
free text
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Reviewed by Matteo on 09/01/2011
O2 has the best pay as you go offers with text and web as what I think is the best tarrif, for a £10 top up you get 500mb internet and 300 texts plus you get to pick a suprise, on orange you would get 300 texts and 100mb internet and they pick one for you but its normally a very bad one like 5 free minutes on evening and weekends, and if you have a smart phone 100mb isnt very much, unfortuanately the signal is not the best, especially the 3g/HSDPA signal, you get one bar indoors or two (if your lucky) and 2 bars outside im my area that is very close to a big city, the calling signal is fine, its just the internet one. Orange beats o2 on that because you can get signaL everywhere (99% of the uk) and now that they have joined T-Mobile even more, but of course they give you less and have a worse customer service so anyway i am happy on o2 but unfortuanately you cant get everything!
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Reviewed by Gav D. on 02/01/2011
O2 are a fantastic network with the u.ks best network coverage. I am with 02 Pay & Go and have never had any problems with them. 02 Customer support services are top class and really helpful. Would recommend 02 to anybody. 10/10.
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Reviewed by Shazza on 27/12/2010
I have been with O2 for years, mainly Pay as You Go, though I now have a contract phone. I changed from Orange originally because O2 had the best coverage in my area, also at work no one on other networks can get a signal without standing in one particular spot in the office, whereas I can get one anywhere. Customer service has always been good whenever I have needed to phone them, my Pay as YOu Go number migrated seamlessly to my contract phone and it is good to deal with English rather than foreign customer support staff. I am happy to continue with O2.
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Reviewed by rob on 18/12/2010
steer clear you can get better deals from others and the back up is rubbish i was lazy and got talked into changing a sim only deal in to a pay monthly with a top dog phone what a dog after the 24 month contract is up im off
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Reviewed by Jean on 19/11/2010
I'm very happy with O2, signal is great and customer services are good..have my broadband with o2 as well and the brilliance of that is that the call centre is in the UK and not India! Only complaint is that I wish they'd compete better with other Networks as they seem to have better deals...although Simplicity is good. I'm about to buy a new phone so after reading some of these reviews I only hope that when I make the call they will offer me somethign worthwhile otherwise I could be abdicating to another network.
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Reviewed by Louise on 25/10/2010
I have been with o2 since I got my very first mobile phone over 10 years ago, back when they were BT Cellnet. I used to be able to say I couldn't fault them on anything, but for the last two years their service has been beyond apalling. I get no signal in my area anymore, it takes me a minimum of three attempts everytime I want to make an outgoing phone call and even when it does connect it frequently loses signal and cuts off my call. I never ever recieve calls as my signal is so poor everyone complains that when they try to ring they get "It has not been possible to connect your call". o2 are aware of the problems in our area but are doing NOTHING about it. I have given up any hope of this absolute joke of a network ever doing anything about my coverage problems and have today taken out a SIM deal with t-mobile and am hoping they do a better job of providing service than o2 have done.
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Reviewed by Marc on 18/10/2010
They gave me a phone which has never been working, and I sent it back 6 times to the manufacturer and still doesnt work. They are liars and even dare to tell me my handset have been replaced once....The customer service is dreadful, the network quality bad. Also have my broadband with them and never get more than 3mb in central London. Just waiting for my contract to end and get rid of them. They litterally drove me crazy...
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Reviewed by Umaad on 15/10/2010
Best network ever, i get free broadband just for being with them. i get free minutes and free unlimited texts as well. never ever dropped a signal since ive been with them since 2006.
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Reviewed by Becky on 09/10/2010
Been stuck with 02 for 18 months with very poor signal. Can only use my phone in one part of the house and I don't live in the middle of nowhere. I'm in a city!
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Reviewed by sophie on 09/10/2010
o2 is the best network from where i live and you get free texts with the o2 simplicity sim cards and 100 mins free calls just simply the best network ever
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Reviewed by Roy on 04/10/2010
I have been with o2 for 10 years but today we parted company, saddened yes, but also very disappointed.. I too have been on a 18 month loyality contract with 50% discount, which I was very happy with. Today however at the much proclaimed "upgrade" time I was pretty much offered cold tea with damp biscuits... having tried the trick of calling several different to possibly secure a better deal, and being exceptionally polite and commenting on how friendly they sounded, I was only met by operatatives who had all graduates with honours from the unie of "offer as little as possible". So what with no loyality offers or "we really can beat our competitors" today we said our farewells..
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Reviewed by Jenna. on 02/10/2010
I love 02 ive been on it ever since ive had a phone absolutely brilliant . thanks o2
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Reviewed by kyle on 30/09/2010
lovin o2 always have done since i was payg now im on contract i cnt complain... everywhere i go i get 3g connection and when i have a problem and phone customer service they are great!! cant complain about the company what so ever !!!
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Reviewed by Jack on 17/09/2010
Good network, no major issues. Staff always helpful, but prices for contracts not the best out there! Good reception in most areas, however data connection leaves a lot to be desired! Can't see myself leaving O2 for a while, and i've been with them for over 5 years now!
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Reviewed by Harry on 13/09/2010
poor reception and slow data connection in many areas
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Reviewed by christine thomas on 10/09/2010
i have always used nokia mobile phones and always been with o2 which i cannot fault o2 and would never change 'o2 is simply the best'
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Reviewed by randumguy on 28/08/2010
the reception or sinal as people call it is amazing. 02 is the best. vodafone isnt to bad either but o2 is just awesome. its just the fone has quite bad reception in certain places. where bi liv in glasgow is fine but up north its quiute bad. it takes ages to find signal. my old phone never had that problem but stil rok on 02
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Reviewed by Sage on 23/08/2010
Network and coverage are reliable enough, but customer services let the side down. I recently tried to upgrade, but the new phone never arrived, and the whole matter took 15 phone calls, 7 emails, and 3 trips to the store, over the course of a month, to resolve. And when I say "resolve", I mean "leave the network", as this was the only option left. At the end of the great mess they couldn't even offer me the same deal that new customers receive. Worst network? Not with 3 still in business, but O2 are trying hard for the title!
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Reviewed by Ben on 23/08/2010
After moving house, the signal downstairs was not too clever, in and out which made it a game whether or not you would be able to hear/receive phone calls, but as i'd been a customer for nearon 7 years i decided to remain loyal and tried upgrading with them. The retentions team in the past have been very helpful and gave extra for my customer loyalty in previous upgrades. This time how there was no loyalty, they basically offered me the same as any new customer and would not budge and inch. In the end I said I'll have my PAC code and without any hesitation gave it to me, moved over to Vodafone which incidentally had just as bad signal, but their customer services were helpful, sorted me out with a deal and gave me a suresignal, now get good reception through my broadband :)
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Reviewed by bakili on 19/08/2010
O2 simply the best!
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Reviewed by hakim on 17/08/2010
the contract is amazing.every 4 years you get a free phone of your choice.my dad got a i-phone 3GS 16gb
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Reviewed by carl merseyside on 09/08/2010
gone to the dogs terrible call clarity network busy call dropping and its like cramming 20 people into a 14 seater mini bus they says all welcome but they have the room i.e network capicity was with o2 for many years i left orange for o2 and i am back on orange and always will be i have no hassle whatsoever
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Reviewed by T Nandra on 27/07/2010
Went on o2 for the iphone, mannn what a dissapointment! Bad network coverage, gave me a crappy iphone, my 3G connection drops and the signal goes from 5 bars to nothing in seconds while on the phone! stay away!
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Reviewed by Neil Jones on 23/07/2010
My HTC HD2 phone has been back to shop twice now within first 3 months. Totaly fed up with it. It answers calls and makes calls ON ITS OWN !!! It seems to run programs while you watch as if it is replaying keys. The only way to stop it is to take the battery out. O2 have had it now for 8 working days 1st time & 13 working days now. O2 attitude terrible. If this phone worked it would be ideal for my use.
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Reviewed by Deb on 21/07/2010
Been with O2 on and off for around 8 years - and in between tried T-Mobile, Vodafone and Virgin Media. Always found their customer service to be excellent - both online and over the phone. Never had any complaints about signal strength/ call quality etc. Always seem to go back to O2 as their tarriff offerings seem to best meet my needs - the flexible Simplicity tarriffs currently cover standard, smartphone and Blackberry users, with the option to swap every 30 days. Can link accounts online to view tarriff usage if you have more than one phone - follow the instructions on their website. Have used O2 abroad and in remote parts of Scotland without problems. No complaints. Thank you and welldone O2!!
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Reviewed by Greg on 20/07/2010
I've been with O2 for about Six months now. Coverage has been good for me. I live and work in the North West of England. I recently went on contract after getting a new phone and had to migrate my o2 pay-as-you-go account to the contract number - in order to retain my number. Things didn't go smoothly. I wanted to transfer my Family Bolt-on to the contract and also wanted to avail myself of the free web bolt-on, instead of inclusive o2-o2 calls. When I received my phone, I found that they'd set-up the wrong inclusive bolt-on, and was being charged for web usage. They'd actually implemented the Family Bolt-on, but no-one could use it (one person still can't) because we were all still part of the defunct bolt-on from my dead pay-and-go Sim, which I'd asked them to cancel. Tech support still haven't sorted my daughter out who lives 250 miles away in Colchester. Although I was being charged for the useless bolt-on, at the time. After spending some-time on the phone with a lovely lady from there front-line support team. Who really tried to be helpful, which is to O2's credit that they have such good customer support. I managed to get a refund for my useless bolt-on and for the minutes it had cost me phone my family, and they kept in touch to let me know how things were progressing with IT Systems. I felt the support team were quite sympathetic and understanding; they also dealt with my problem quite professionally. My gripe is with the technical side of there operation. It seems to take an inordinate amount of time to do the simplest things. I suspect that there IT systems aren't what they should be, judging by this experience, and the number of crashes I get on the o2 website. Up until I went on contract, I was on Pay as you go for Six months and they were fine and would have got four or five stars. They are way better than T-mobile for coverage in the places I frequent. However T-Mobiles customer facing web management systems seem a little more robust. If O2 improves from this shaky start, I may revise my review-up a bit later-on.
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Reviewed by Elliot Corner on 19/07/2010
I have a 24 month business contract with o2 and have almost never been below 2 bars of signal. I pay £12/month and get unlimited texts (45,000), 1,200 minutes, unlimited landliine calls to 10 numbers and unlimited o2-o2 calls. This is an outstanding deal and I have not found anyone to date that can beat it. Customer service is excellent and the coverage is fantastic for a great price. Fantastic.
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Reviewed by Shreyas on 17/07/2010
Expensive contracts, poor support and crappy coverage....worst network out of the pack
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Reviewed by Neil from Doncaster on 15/07/2010
I have been with o2 for about 8 years and not had any major probs other than them being a bit tight with upgrades. I've put up with it until now but they're not even getting close to the deal I've found with T mobile. Good signal pretty much everywhere. Would recommend if you can get a good phone on a good deal.
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Reviewed by bob on 14/07/2010
reall good network sometimes hard to hear what people are saying but probably my phone playing up
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Reviewed by James on 11/07/2010
2G coverage is very good generally, 3G is rather sparse though! The Simplicity deals are exceptional value and customer service have usually been helpful. Annoyances: 1 - Don't support delivery reports for texts 2 - Don't support conference calling unless you have an iPhone tariff 3 - Can only have 1 number on an account. With Vodafone you can have several numbers all on the same bill/direct debit which is much more convenient.
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Reviewed by John on 07/07/2010
The coverage in the south east is better than most of the opposition but when things go wrong the customer service is is terrible. If like me you have nokia insurance read the small print. You have been warned!!!
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Reviewed by Nico on 05/07/2010
I live just outside of london in reading and O2 have been great until 2 months ago where i would have no 3G signal and poor reception. I moved over to the new iphone 4 and never had problems since so great service. Still going to give it 4 stars for the 2 months of poor service
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Reviewed by Sue on 02/07/2010
I live in London and the network coverage has been awful to the point that I can not take or make calls. I ended up buying an Orange Pay as you Go Sim to make and take calls, terrible coverage and on complaining were incredibly unhelpful.
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Reviewed by mike on 28/06/2010
i have been with o2 for 10years and today i am going to a new network thay do not give a dam ,i have my internet with them and my home phone there is no discount for loyalty all thay what to do is but you on a 24m contract i was not asking for a top phone just one good for email i am not happy
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Reviewed by James on 23/06/2010
I was with O2 for 7 years, until they informed me last summer that their loyalty discounts no longer applied. I had a £30 contract with a 50% loyalty discount so it was £20 per month. I am not having my bills put up by 50%!!! They also wouldn't offer any kind of decent phone, not the iphone, the Samsung Jet, The Nokia N97 or the LG BL40. I simply left and am now with Orange. The way I have been treated I feel is absolutely appalling.
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Reviewed by jeanpierre on 17/06/2010
for £15 a month i get unlimited calls and texts, then 02 lets me keep the £15 as credit, so £7.50 goes for an internet bolt on and the rest is for cross network calls, i have never yet been caught out with not enough credit, this really is exceptional value, and o2 even gives free sims to give to your friends so now all my friends have 02 its free to call everyone. Network coverage is good and customer services are good if a little hard to hear and over reliant on using the hold function and playing rubbish music
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Reviewed by LP on 12/06/2010
I've been with O2 for several years with my contract business phone. I've never had a bad signal anywhere I've been in the UK. I've got no real complaints with the O2 network although customer service has been poor on occasions.
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Reviewed by Shaun on 06/06/2010
I have been with O2 Pay as you Go for several years now, I have always had excellent signal strength and have never had any problems in terms of dropped calls. In terms of my tariff, I originally started with standard Pay as you Go until O2 texted me to say they were now giving me 300 free texts when I topped up £10, they contacted me again a year later and now I get unlimited textxs when I top up £10... what more can I say, I've never had a problem and when they do contact me it's to give me more...
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Reviewed by Robbie on 06/06/2010
terrible..
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