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3 Mobile
Product Rating   
3 was the first 3G network in the UK and is the only network that operates a purely third generation system. It has the UK's biggest 3G network with 90% viudeo coverage and 99% voice and text coverage (as of September 2007.) 3G services include TV on your mobile phone, broadband internet, live sports and downloads.
3 Mobile Consumer Reviews
(83 reviews)
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Reviewed by Marco on 14/06/2008
I've been on 3 for almost 3 years now and they're okay. The best things about the service is that it's cheap and I certainly haven't had any coverage problems. On the downside, the call centres are all Asia based and while service has definitely improved, sometimes it can be difficult to communicate. I had several faulty phones (Sony Ericcson) from them and in the end wrote to their Customer Services mentioning the Sale of Goods Act - they didn't even bother replying! Cheap as chips but you get what you pay for.
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Reviewed by steve on 13/06/2008
I had a phone with 3 for 18 months which just ran to the end of its contract, the 18 months contract i signed upto was great i always had a connection and my phone worked brill without faults "k800i". UNTIL i was due an upgrade i rang to say id seen the 1100 mix and match tarif which is currently at £20 and not £27 a month, i was told this was only on offer to new customers, they offered me a new phone with 100 mins and 300 texts which was a complete joke. I was told to end my contract and if i signed up to a new one id be classed as a new customer, thinking everything would be fine i did as i was asked........ This is where it gets bad.... ok i signed up got my new phone tried to connect it up and had no signal ... had it 3 days still no signal, i rang 3 to say there was a problem and i was told that ( ALL NEW 3 CUSTOMERS DO NOT BOUNCE OF 02 NETWORK ANYMORE ) i had no idea i was using 03, i thought it was 3s network i was bouncing from. I mean why could they not have stated this on the website? And if i had kept my old contract id have stil had a great signal..... anyways i asked to cancel and send it back and was told i could not cancel because i opened the box it came with, even tho i had no signal, i spoke to about 9 different people on the 3 helpline who were repeatedly aggressive when i was trying to explain what the problem was. Each person passed me onto someone else, where i had to yet again explain what was going on, after 4 days on the phone to customer services i found someone who knew what they were talking about, after explaining the problems and explaining i was going to make a complaint, i was told they were sorry about what happened and were willing to cancel my contract. ive never ever had anything like this happen is the past when i was with 02 network, to be honest i only changed because 3 had cheaper offers,,, but none of them lives upto anything they say on their website. customer serives is a complete joke... 3 networks a complete joke and 3s website does not explain somethings in detail. ive since joined 02 and just ordered the sony c702 *new out* i look forward to getting back on with my life!
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Reviewed by Marty on 05/06/2008
I was impressed by low prices, but the free minutes on packages have many more exceptions than other companies, bumping up the price, and the Customer Services is one of the worst I have encountered. I had a particularly irritating experience where a simple problem involved ringing 4 times over two weeks; explaining the same situation to people who all repeatedly aggressively interrupted before they understood the situation. None of them had completed notes on the system, and apparently the simple action wasn't completed each time. Appalling.
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Reviewed by Luke on 04/06/2008
I am on the 18 month 1100 mix and match tarif which is currently at £20 and not £27 a month. I have had it for over a month now and love it. With the free access to planet 3 it is so easy to see how many units I have left which I think other networks havent even thought about. It is so easy to manage how many units I have left. Good signal although it is sometimes a bit tempremental, but I am not fussy...Best network I have been on so far I think
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Reviewed by RYAN on 04/06/2008
GREAT
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Reviewed by Ant on 25/05/2008
Apart from the call centre in India, 3's OK. You get what you pay for. They are by far the cheapest network for most and the coverage is OK, but then I do live 100yards from the A1 in Nottinghamshire, so any network is good (near major roads). I'm quite happy.
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Reviewed by SJF on 23/05/2008
Very poor network, limited connectivity, very week signal when connected. 3 are always ready to try and help right enough, but with little success due to my area having a very week signal (Greenock/Port Glasgow and surrounding)
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Reviewed by Jack on 19/05/2008
This network is awsome on contract because i love how much they cost becuase i am on contract and it cost just 15GBP and 18 months and i love my fone because i have the nokia N73 and i have been renewing my contract and i love haveing my contract ohhhhhhh.....
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Reviewed by Molly girl on 18/05/2008
I don't want to jinx myself here but I have had a 3 phone for 15 months now and have found the value and service offered by the company to be outstanding. I left O2 due to high charges - i.e. being totally ripped off! Have found the international option very useful as I live on the border with the Republic of Ireland has saved me a lot of money - as even when phone roams to 3 ire it comes off my inclusive texts and I am not charged. I have recommended this phone to family and friends (who also have had no complaints) and would recommed to anyone. In middle of changing contracts now and fingers crossed all goes well.
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Reviewed by James Clarke on 12/05/2008
this is the worst network ever, i have had 20 months of pure hell with this company, i was on an 18 month contract and i still can't cancel it because they play dum and tell you that you haven't told them you want to cancel it, never get a 3 mobile phone and make sure peopke you know don't get one either, you dont sign the contract for a phone you are actually selling your soul to satan,
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Reviewed by Rachel Turner on 11/05/2008
I have been with three for 4 years after moving from T-mobile who had a poor customer service dept. 3 are fantastic, excellent coverage, extremely helpful customer support and a good choice of price plans. Plus they still operate a 12 month contract. Wouldnt move to any other network.
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Reviewed by ian on 11/05/2008
i hate 3 with a passion, my contract is up in june and i'll never go back to them
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Reviewed by Salih on 10/05/2008
I have had my 3 now for 2 weeks and can honestly say they are good so far. Yes there call center is in india so what, if they can solve your problem I don't care if there call center is on the moon.I do a little travelling and have had no major problem with there coverage either. lets face it ALL networks will have pockets of areas where reception will be poor, but in general most have good coverage. As far as value for money is concerned find me a network that offers a better deal and I will tiptoe to bombay. And considering 3 have only been going since 2003 they are competitive and growing everday. Keep it up 3 and you will be the biggest in the land.
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Reviewed by Rob on 05/05/2008
Been with 3 for just over a year now on the £15 / 500 minutes a month for ever contract (18 month contract). So far I havent had any problems but the call centre in India is a bit naff but remember BT also have their call centre in India as well and they are just as bad if not worse. The price of calls are very cheap and no worries about using the mobile to call another mobile. I was a customer with Virgin for many years but now they have been bought out by NTL and anyone who has had dealings with NTL will I am sure tell you they are even worse. You may also wish to note that the virgin customer call centre is now in South Africa and not the UK and so just as difficult for you / them to understand each other, Rob
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Reviewed by pat mcgeever on 03/05/2008
despite being a customer for several years they are not interested in you if you have problems my contract end 6th August . they will be keen to upgrade me then but the answer will be NO NO NO, Can`t wait to leave them Call centre not interested just told me when to give them 1 months notice of 30 days but to do that tell them on the 15th June 6 weeks before. In other words to give 30 days notice you tell them 6 weeks before!!!!!!!!!!!!!!!!! Would not recommend them at all
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Reviewed by Rizzy on 03/05/2008
Got an 18 month contract on monday no complaints so far the phone is good the coverage is good and im loving the free minutes and texts all in all i think its a very good service well done 3 =]
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Reviewed by sophie on 22/04/2008
An 18 month contract is all '3' is interested in. My nokia 6288 was problematic from day one, the back kept sliping off, the buttons kept sticking. Customer service were not interested in my concerns, internet connection was really poor, the advice I repeatly got was to switch off and start again! i even offered to pay £10 more on my monthly contract if i could have a replacement/different phone. they DIDN'T want to know.I would have to pay MAYBE £200-£300 for the replacement and that was always "out of stock". NO FOR YOUR OWN PIECE OF MIND DON'T SIGN UP TO 3.
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Reviewed by Jade on 18/04/2008
I absoulutly HATE this network. When I was on contract with them a couple of years ago, my phone stopped working so my dad rang them up to see if I could get an early upgrade, and they wouldn't. So I got a new phone on another network. Now I'm back on 3 as a pay as you go customer I STILL don't like this network. O2 sounds better.
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Reviewed by Miss Pea on 15/04/2008
A couple more days to go before I am rid of 3! Had to threaten to take them to court to end a contract after it was not made clear that if i upgraded my phone on my existing contract, i'd be bound to the new contract! Finally spoke to someone at the Executive Office (got no where with Customer Service team in India). The contract was pretty cheap - £15 but customer service and being cut off whilst in the middle of important conversations could never make me continue with 3.
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Reviewed by Garry on 14/04/2008
absolutely worthless. If you do eventually get connected,it will disconnect you on a whim. For help,you'll be talking to someone in India who can't understand a WORD you're saying. I've got a brilliant idea for people who enjoy being ripped-off, BUY ONE OF THESE,I GUARANTEE YOU'LL GET RIPPED OFF!
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Reviewed by Trish on 06/04/2008
Counting down the days until the end of my contract on the 17th May 08. Then will take out a sim only monthly contract with a competetor. Why? 1.Customer service centre in Delhi are useless (may as well be talking to a robot). 2. Apart from pay as u go no short term contracts ie: sim only as other networks are offering now. We are emigrating so have spent the last 20mins trying to explain why we do not want a long contract, we were advised to take out an eighteen month contract and then transfer this over to a family member when we leave the country. Nice try from 3! they sure don't like losing business. 3.Phones which cannot be unlocked, only 3 could be so mean. 4.Watch out if your job is insecure as they will not offer any help if you can't afford your monthly contract payment, within weeks you will have a court order, this happend to my son recently. (In a similar situation, Orange put a hold on my friends sons contract for three months to enable him to find another job and be able to afford to use his phone again)3 would not entertain this suggestion. 5.3 mobile shop staff do not want to know once they have made the sale and got their comission they are told by HO that any customer service issues have to be taken up by phoning customer services and guess who you will get an Indian who can't understand what you are saying and is reading from notes on a screen, if you ask for a supervisor they will argue with you for half an hour before finding one, and when they eventually find a superviosor and you get to speak to one they are not much help either. 6. Funny how the only time you speak to anyone in the UK is when your contract is nearly up and they want to offer a new contract deal, I have been inendated over the last month, or if you have not paid your bill! MAY HAVE GOOD DEALS BUT DON'T BE FOOLED YOU GET WHAT YOU PAY FOR.
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Reviewed by gus on 06/04/2008
The winners of the worst customer services in the world, do not deal with 3 as you will be pulling your hair out in no time when you have to deal with them, and yes you will sooner or later, the experience is so stressful and a knightmare you will not forget in a hurry. Diabolical customer service. Advisors don't have a clue and give you conflicting info every time you speak to someone else. Customer service call centres in India and Scotland, and they dont even communicate with each other properly. The guy at 3 / Three can't even get taking a direct debit payment correctly. They insist that your direct debit details are correct, but then disconnect you (this has happened to countless customers). Then they can't even take payment by credit card, saying your card is being rejected when their systems are just knackered. Advisors do not want to help at all, you can't get to speak to anyone in authority, and their seems to be no compensation for when they screw up. All in all, 3 Mobile / Three Mobile has to be the very worst 'company' I have ever dealt with. They make Dixons look so professional. Read the internet reviews of the network before you buy from these dogs....they will treat you like scum.
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Reviewed by DANDY on 15/03/2008
I TOOK OUT A PESTERED CONTRACT OVER THE PHONE,THEY TOLD ME I COULD CHANGE THE D/D WHEN EVER I WANTED TOO ON ANY DAY.I DID THAT AND THEY REASURED ME THE PHONE WOULD NOT BE CUT OFF.MY DATE FOR PAYMENT WAS THE 20TH OF MARCH A WEEK AWAY,THEY CUT ME OFF 6 DAYS BEFORE AGREED DATE.AND NOW THEY PLAY DUMB THAT THEY TOLD ME THAT MY PHONE WOULD NOT BE CUT OFF,MY BILL WAS OVERDUE.TOTAL MORONS.I TRYED TO SPEEK TO THE SENIOR TEAM LEADER BUT HE WAS NOT AROUND,PROBABLY EATING HIS LUNCH.THEY ARE TOTLAL CRETTINS AND I AM SENDING THIS RUBBISH BACK WITH CUT UP SIM(THE CONTRACT)AND THE PHONE .THEY CAN TAKE A LONG WALK OFF A SHORT PLANK AND STICK IT UP THERE ARRANUS WITH OUT K.Y.FOR HELP.TOTAL SHARKS,DONT BE FOULED WITH THE YOUNG CHARMERS ON THE PHONE,THEY WOULD TALK THE LEGS OFF A DONKEY,THEY WOULD FEED YOU LIES TO GET THERE COMMISSION AND PROBABLY SHOVE A BLIND PARROT OFF ITS PURCH TO SELL THE PHONE CONTRACT OF 3.I RATHER BE STAMPED OVER BY AN ELEPHANT IN A STAMPEED THAN STAY WITH 3, ...STICK TO PAYASYOUGO WITH ANY OTHER COMPANY THAN THE MUPPETS OF 3 KERMIT IS MORE INTELLEGENT AND UNDERSTANDING THAN THESE IDIOTS,THEY SHOULD STOP LYING TO CUSTOMERS AND TAKE NOTE THAN IGNORING CUSTOMERS.
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Reviewed by bunny on 14/03/2008
Disgusting company. words of advice...refuse to pay your bill if your phone has a fault. someone who actually speaks english will call you to chase the money, then u can get all your problems sorted!!
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Reviewed by kevin pearson on 14/03/2008
i have been on three for three years i think it is the best network maybe not for signal everywhere but all the handsets are not spec and there online service is really good and its easy to understand what u get no hidden caps
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Reviewed by graham on 12/03/2008
36 MOTHS BEEN WITH THIS OUTFIT,PAYING £15 A MONTH NOT BAD YOU SAY? SH.. I SAY. JUST HAD A CALL NEW CONTRACT COMING UP £30 A MONTH,WHAT AFTER 36 MONTH YOU MUST BE JOKING.THE OUTFIT STNKS WERES THE COSTOMER SOPPORT. SHUV IT.....
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Reviewed by RandomGuy on 11/03/2008
hmmm.. i had this network for a while and i dont kno much but i kno that they charge alot of money for texts and calls!!
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Reviewed by andy on 09/03/2008
3 is rubbish, i took out an 18 month contract in december 2007 and as i was a new customer they said i had to pay £150 as a guarrantee and i would get it back in 12 months, so i paid it cash. I took the phone home and straight away had problems with no service, so i returned the phone and cancelled the contract within 14 days, the guys in the shop did'nt seem to know how to cancel the contract and refund the money, and told me i would recieve a cheque in the post,I waited till the end of jan 2008 and still recieved nothing so i went back to the store and they told me to ring customer services, Its the 1st time i have phoned 3 customer service and it was not good, i was told i would receive the money in 28 days even though i had just explained i had cancelled the contract over 28 days ago.I have been back to the store to ask again and they said they have no records as i paid cash. its now march 9 2008 and i have got nothing. so i am about to forward all the details t o trading stadards and watch dog. the store i went to was in braintree. WARNING DON'T USE 3.
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Reviewed by sean on 09/03/2008
tried orange , tesco ,o2 now im with 3 great choice had no problems at all customer service is ok. great coverage and excellent services
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Reviewed by dido on 02/03/2008
had a contract with 3 had some very annoying issues with them some strange texts got charged to my account 2 from germany one even at 2am rang 3 had a hell of a time explaining myself got told that i must have given my phone to someone else eventually managed to settle the argument it was their fault decided that i would not continue with my 18 months contract paid myself out of it now a lot happier with orange nice to speak to someone who's 1st language is english although orange do have a outsourced indian call centre all of the persons ive spoken with have a gordie accent and all are really friendly and helpfull
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Reviewed by digidiot on 25/02/2008
I've just bought a pay as you go handset. The reception on 3 seems ok. My experience in the shop was strange. They wanted me to sign something even though it was just a pay as you go phone (sounded dodgey so I refused). Getting the phone up and running was a breeze. I blocked the sim card by mistake and ended up having to call one of the dreaded overseas call centres to get an unlock code, which was (remarkably, given the bad media) not such a bad ordeal. Call quality is variable which may have more to do with my cheap handset than the network. 3 seems to have improved since my last experience with them many years ago. note: I'm on pay as you go. I would never take a contract with 3 or anyone else for that matter.
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Reviewed by Nick B on 24/02/2008
Dont start me - Coverage not bad!! Charges ok! But those points are completely irrelavent once you have tried to talk to three customer services about any subject that wanders from thier call centre "Automated Scripts" - (thats the bible the call handlers read off the screen to you in response to your questions when you phone up).. I tried to cancel a three contract once within the legal period - i was assured it was dealt with and within 6 months was billed for the whole contracted amount for a three year contract.... then the bailiffs got involved.... then after 6 attempts ringing Three customer services to advise they had an error going on that was causing me stress they advised, "DON'T WORRY - IF U CANT PAY THE BILL NOW THAT IS OK - BECUASE YOU STILL HAVE TWO DAYS AND MAY WIN THE NATIONAL LOTTERY"... Wow. So i went to my local Three shop who advsed ring the call centre (who advised goto the shop)!!! I rang back the baliffs and advised it was an error an if they knock my door they would be in a serious state of regret.. Three still bill me ocaisionaly and i have heard nothing from the Baliffs since my heated conversation.. All for a cheap network rate! I use Three pay as u go because it garauntees i do not have to talk to thier customer services otherwise it's back to Orange who i gladly pay more money to for a reliable service. It isnt the call handlers fault at three - they are just reading a screen script which tells them what to say to the customer and they all seemed like really decent folks. I think they had been trained badly by a bunch of profit mongering sharks who had conveniently avoided having to do any real customer service through a cleverly set up system that negated the ability of thier staff to help and thus saves millions of £££'s a year. There is no three customer services IMO and sadly it seems to be down to the management and not the call handlers or shop floor staff.. It's commendable only to take business abroad if it is good business, otherwise you are just lining pockets at the expense of the consumer or your customer whilst giving the call handlers abroad who are obviously good sorts a bed reputation.. Therin lies a lesson - No poor business lasts!! And for ones bright enough to take thier business to the expaning Indian economy - You should be surely aware of the universal law of KARMA - It's just called bankrupcy due to poor customer relations in my world.. SORT IT OUT THREE MOBILE - leave the champagne alone and take a day out in the real world!!! Rant over.
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Reviewed by Jacob on 22/02/2008
Pity there is no zero-star rating available! I am now thankfully nearing the end of my 18-month contract. the first 2 weeks of my contract (when I was still allowed to terminate without penalty) everything worked fine, and customer services were gret. 2 months in, network coverage somehow changed and I have been unable to use my phone inside my home ever since. Countless calls to unhelpful customer services haven't helped. They continue to brush the issue under the carpet (although they DID manage to fix it for a month, then it got worse again. Handset issues, too, have been poorly resolved: a 3-day repair took 2 weeks, and a loan phone was, apparently, too much for them to provide.
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Reviewed by Philip on 21/02/2008
Network coverage is pretty good but the main area where 3 really fall by the wayside is customer service. Just three of the many issues that stick in the mind are: 1)I got charged for (18+) services I did not subscribe to and was told they came free with the phone for an introductory period and that I had failed to cancel the subscription I didn't know I had. After 3 attempts in successive months I got the services cancelled and a refund for the charges only to have the subscription started again the following month. It was finally cancelled again after another 2 attempts. 2)I was charged for sending text messages that bounced back undelivered because 3 do not have agreements with certain networks in Europe. I was advised that this was in the process of being set up and 14 months later it still hasn't changed! Again multiple attempts to get this sorted out and a refund was finally made. 3)I tried to cancel my contract on the day the tie-in period ended. 15 minutes later, after explaining why I wanted to walk away and repeating the reasons time after time to the same guy I was advised that I needed to speak to the legal department. After being on hold for over 5 minutes enter mr hard-core salesman. I was asked repeatedly why I wanted to cancel the contract and explained again . . . and again . . . and again my reasons for doing so. I was told I would miss out on super upgrade offers only available because I had been such a wonderful customer. I got bored and decided to pull the guys chain by asking about the great offers. I was informed that if I stayed with 3 they would reward my loyalty with a top of the range handset, a Sony K850i. I sounded thrilled and asked the guy if he could please tell me the model number of my existing phone. The joy in his voice was short-lived. "Of course, sir, it's a . . . erm . . K850i!" For everything else there's Barclaycard!!!!!!!
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Reviewed by Quinton on 20/02/2008
This is one of the best networks for me with cheap calls and very good mobile tv u can also subscribe to add ons witch are very good value
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Reviewed by Zee on 20/02/2008
The best eva!
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Reviewed by .A. on 19/02/2008
No zero available! Coverage ok (ish), phone battery charge will not see the day out, they will only repair (without a loan handset), not replace - phone only 2 months old - what difference does it make to them - the phone has been dead on the 2 occasions i have really needed it - i wanted a different model because I simply don't trust this one anymore - repaired or not - been with them 3 years - once they hook you, you can't get off - they offered upgrade at a cost of £295 (more expensive than a pay as you go of the same model), or a contract buyout at £395 Exploring the next steps
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Reviewed by Derek on 17/02/2008
So far so good with 3 for me. I've only been with them for a few months but no complaints so far. I was trying to get a new moblie phone package with dialaphone/o2 back in December but they messed me about for about three weeks so i binned them, phoned 3 the next morning and got my new 6500 slide the following afternoon, excellent! Reception has been good (live in Glasgow), just as good as my work moblie phone that is with Orange. I have called the customer services and they do seem to be based in Asia but they do speak English and although it can be a little bit tricky understanding their accent at times, if you can be patient you get there in the end. Mix and Match deals, i went for the 700, are really good value too.
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Reviewed by rita on 09/02/2008
horrible network. atract you by their first offers then after you find the worst.
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Reviewed by David on 07/02/2008
Its funny how all reviews are either 5 star or 1 star - does anyone really believe any of these reviews? 3 has great coverage for the 3g network although using it can be expensive per mb or £5 add on per month. Generally reception is very good. I do have a problem with the selection of phones - any new phones out take an inordinate amount of time to become available - LG Viewty or Sony K850. I have had no problems with customer service because I have had no problems - simple - why then am I considering moving to o2 - whilst writing this I still am not sure - maybe the grass looks greener or maybe I will get slighter better value - all my mates or on o2 so free 3 to 3 minutes is a waste of time - as is the nonsense that is an added charge for inclusive video calling - I know of nobody who has used this! so why should I pay for a service I don't need - I think I have just made my mind up - 02 here I come - you better be good - I'll get a 12 month contract just in case. By the way this is the first review I have ever posted but am sick to the teeth of made up reviews. 3 are good but look around for what you really need for the best price!
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Reviewed by weejohnathon on 06/02/2008
3 is amazing i am going back with them because they may not have some of the same good deals with free texts but they do have good customer service which is free and no one else does that that I n=know of. They also have good bolt on deals for the internet and tv the signal quality is usually excellent apart from when your up scotland it can some be a bit terrible for the 3g services meaning that you can not get the full internet and can only reallt phone and text
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Reviewed by Maria on 28/01/2008
I've found 3 to have the best value tarif's and the reception is decent providing you don't want to use video calling. The main problem is when you need to contact 3. Once again calls are routed through to a foreign country where I can't understand a word of what they're trying to say. Upon asking for an English speaking person I was told they speak perfect English. When I said that in my opinion they didn't, the 'phone was put down on me. This has happened a few times now. You can view your bill on Planet 3 but this doesn't tally with the info infront of customer service. As soon as my contract ends I will be going elsewhere even if it costs me more. Summary: Rubbish! Leave well alone
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Reviewed by Gingeski on 28/01/2008
3 are by far the best network that money can get, if you have a limited budget they offer £15 contracts with outsatnding free inclusive stuff and a brand new phone which is Better than other networks give on the £25 contracts, and all the contracts they do range from £12 right up to about £70 and either way you are grabbing a bargain although the customer service is a bit pants but they do sort things out in the end. but what evr you do dont buy though another company you just condemn yourself to a life of misery
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Reviewed by MrsGrey on 26/01/2008
Great coverage and technically good, but customer service is RUBBISH! They are fully scripted so if you ask a question or say anything that requires independent thought, there is a pause while they search the script for an answer that doesn't sound too bizarre. Unsuccessfully. Conversation can be surreal. Billing problems especially mad in that their systems appear primitive. i was called daily for ages, all over an expired credit card - their system said that the bill was unpaid, however it then showed that they hadn't claimed the money. Then we would go round the loop the next day. Finally they couldn't work out how to get my bill paid from a new card. Grrr!
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Reviewed by John on 26/01/2008
I advise any one not to go on 3 especially purchase a contract with them why? cause they make promises they cant keep simple ok well firstly i have to say iv been having problems with my phone which they acuse my of breaking secondly they promised they could downgrade my contract after 12 months just in case i needed it cause im a student and i rang them up asking them and they said they couldnt last but not least i wanted to pay of my contract altogehter i had enough and i have to pay it of and pay another £200 on top of that for cancelling it ! but the reception is quality most the time i have no problems with receiving and making calls and texts i advise any one with sense not to purchase a contract from 3 and pay as you go is rubbish with them too your better of on a different network
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Reviewed by Fred on 24/01/2008
They are ok
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Reviewed by paris hill toff on 06/01/2008
tried returning this phone on the 7th day and they would not accept it! However Great network coverage! great package deal. Terrible customer service! Was sold it from 3mobiles4you and service was terrible. Wrongly informed of certain issues about travelling and calling abroad to mobiles. Put through to a debt collecting agency instaed of customer head quarters! Incompetant. Decent network for the reception and price but aftersales suck!!!!
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Reviewed by James on 06/01/2008
3 are fine - been with them over 3 years now and have no major issues. I guess it depends on what features people use, I just talk and very occasionally text and my £15 per month tarrif is untouchable in respect of value. India can be hard work but you have to be patient,they do get there in the end. I have found that the staff are (understandably) far more receptive than if you jump up and down,they're human too! When the time has come to upgrade my phone I have accepted the recommended handset which has always been spot on. The best way to avoid probs is to avoid using Carphone Warehouse or any other supplier and buy/deal direct with 3.
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Reviewed by luke on 04/01/2008
I changed from o2 to 3 contract , 6 months ago . i opted for the £15 texter tarrif . For the first few months i was impressed the signal quality , price and the free phone they gave me . It was good until it all went wrong last week . Well the story is i cracked my screen by accident unknowingly . So i went to the 3 store to see if i could get my nokia 6288 fixed they said no because i brought the contract from carphone wearhouse they said i had to go there . When i went there they said go to 3 store , i refused and they grudgingly agreed to fix it at £ 45 for the bit of plastic screen !!!! I decided to refuse again so when i went home i celloteped it up then the cover fell off ! I decided i would have to go to 3 to buy a phone . ( You can only buy 3 payg phones directly from them and they are ridiculously priced )They were out of stock on all the breasonably priced phones but a week later a lg U300 Chocolate arrived and i had that . The network it good but the after sale service is atrocous ! I will cancel my contact when its up >
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Reviewed by paul gordon on 28/12/2007
I have tried most of the top networks on the market on a PAYG basis. Last year I decided to change to a contract and was unsure as which one to choose. A friend introduced me to 3 mobile so I compared all the network deals and tarrifs and discovered that none came clode to 3, so i joined. as i live close to the border with the ROIreland, and regularly travel and work in Southern Ireland, i am really impressed with the free roaming aspect, and generally delighted with the experience at 3 mobile. I would definitly reccommend it to anyone.
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Reviewed by billy h on 27/12/2007
been with three for three to four years now on the whole very good indeed phones have all worked fine did what they said on the box a little tricky dealing with call centre as its in india ?? as seems the norm now so the language barrier is a bit of a prob but cant criticise as my indian aint anywhere near there english only probs have been dowloading games sometimes had compatability probs but have got them sorted fairly quick great deals on contract due an upgrade soon but dont know what to go for ??
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Reviewed by brad on 16/12/2007
iv been with 3 now for about 3 years and iv never had any problem, Coverage is far better then any other network (compared to friends phones/networks etc) and the phones are always upto-date and alot cheaper than most other companies. If you need interent access and music etc its alot cheaper than any other major company around at the min. I must admit that if you try and ring 3 direct you do end up speaking to someone in india but thats nothing to worry about, most major companies have call centres abroad now anyway. As for the shops, well that just like any other mobile shop you go into. If you know what you want and dont let them sell stuff that your not going to use then there wont be a problem. overall good network coverage and good phones and cheaper than any other network.
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Reviewed by micha on 06/12/2007
had nothing but problems with them, once you use the sim after opening the contract even if it is only to phone them, they will not take the phone back or end the contract. as soon as you have signed up all calls are in india with people who are nice but unorganised, they are only doing their best but fail to be able to really help with contract issues. it is like snakes and ladders being with this company.
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Reviewed by vvoolford on 04/12/2007
had nothing but problems with handset and service
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Reviewed by jip1592 on 03/12/2007
really happy with three, i love their wepay rewards system on pay as you go and i'm about to start a contract with them in time for xmas. i also love using windows live messenger and ebay on the move. amazing.
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Reviewed by Clare on 03/12/2007
3 are the worst mobile network I have ever had the misfortune to deal with. Their staff are useless & don't listen to problems. Once they have you in a contract they do not even try to offer service or help. My phone has been broken for months & they won't replace it and won't let me out of the contract. The customer service is disgusting & I'll never use them again.
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Reviewed by Toeez on 26/11/2007
there contracts are cheap and definatly the best around. however me, my mum and brother all have 3 phones and have noticed that signal can be a problem at some times. however i really like that 3 do the my3 so i can cheack up on how many minutes and texts i have left so i dont go over. overall im really pleased with 3 and am now carring on my contract on with them as my 18 months are up. however i have noticed that there deals are not as good as they were when i got my current phone. i had an 18 month contract which had double minutes and texts for the first 6 months (2000 texts, 300 minutes) and then back down to its originall 1000 texts and 300 minutes all for £15 a month! Outstanding dont you agree! However it is impossible to get such a good deal now .. bit of a bummer but ahh well!
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Reviewed by phoneman on 23/11/2007
been on three for over 3 years- best deals in terms of minutes tec. definitely worth staying with them if u don't want to change ur phone- am paying less than £3 a month for 500 mins!!! have always found customer service perfectly helpful- quick pickup at the call centre with perfectly competent folk at the other end. want to see how thier broadband service goes.
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Reviewed by Jez on 13/11/2007
3 offer good value for money compared to the other main networks, especially if you use your phone a lot and like web browsing. I have always found customer services to be helpful when I have called them. You can negotiate a good deal when upgrading I've found, and they now offer a wider range of handsets then when they started a few years ago. I still get some dropped calls when moving from 3g to 2g but overall I find the 2/3g coverage on a par with the other networks (excluding perhaps Vodafone) and 3g coverage has improved greatly and far exceeds the other networks.
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Reviewed by DrukonMeths on 12/11/2007
I have been with three for 3 years, calls were dropped but since they now use orange instead of 02 as a backup network, coverage is decent. Phones are good but after 14 day cooling off period they are hard work to get fixed if broken, what seems to be the norm is three take the phone back for repair, reboot it, do software updates and send it back without really attempting to fix it. In my experience it is value for money unless u have a complaint. I recently experienced the upgrade automated system and when i rang to ask not to be called continuously, they told me 5 different timescales. In the end i spoke to a manager who said it would be sorted. It wasn't when i rang them to complain further i was called a liar that i hadn't previously spoke to a manager. I then asked them to listen in to the phone calls i had made to them which they did and sheepishly apologized. They do record all phone calls made to customer service, although they don't like it when u ask them to listen to them as they can be difficult to trace. So overall i would say if u don't need a repair or to speak to customer services, choose them. How you will know this quickly is anyones guess. I WONT be using three again, as they have now instructed me I cannot reduce my line rental as since i took out my contract they have changed the rules. I am now dealing with OTELO (their obudsman) over this matter and hope to be able to leave the network forthright without charge DONT USE 3 go else where for lack of stress if nothing else!!
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Reviewed by Pinky on 11/11/2007
I had a realy bad time with three, they were not good. The help line was no use at all they do is argue with you, and I hear this is the norm!!!!. A bad network, be warned stay well away.
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Reviewed by Den on 05/11/2007
tariff deal was too good to turn down.But I really wish I had of stuck with o2.really bad coverage and calls keep disconnecting at any given moment,customer service is really poor and not very good english spoken. coverage after research on differeent forums seems to be a popular problem. 10/100 ratings as mobile is no good unless you can use it.
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Reviewed by come on on 30/10/2007
a very good network
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Reviewed by cool man on 29/10/2007
a very good 3g network i love it
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Reviewed by hay man on 27/10/2007
this network is outstanding and very good coverge much better than 02 [[[[[[[[[[[ WELL DONE 3 ]]]]]]]]]]]]]]
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Reviewed by michelle dunleavy on 26/10/2007
The WORST network on the market!!!! If you experience any problems with your phone after the 14day cooling off period this network basically has a "tough! deal with it" attitude. Coverage is RUBBISH, one minute you have a signal then the next you are cut off. I would reccommend that you go and spend your money on a carrier pigeon rather than choose a phone on this network, it will be more reliable and infinatly easier to understand than the call centre staff! I have had problems with two mobile phones, both unlocking and answering calls without prompting and ringing last dialled numbers in error and although the store I purchased them from are willing to exchange, 3 will not allow it......Its after the magic 14days!!!!!ARGHHHH
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Reviewed by Paul on 25/10/2007
So long as you don't go abroad this is excellent. Good value, add full internet for not much, reception is outstanding (it uses o2 at no extra cost if no 3G coverage available, so nearly always have full signal) Value abroad is terrible, calls over £1 per minute, in many places not possible to send picture messages, and GPRS is not avaiable outside UK. If that doesn't bother you then go for it!
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Reviewed by Dave on 25/10/2007
Outstanding coverage and services! Great phones too! Recommended!
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Reviewed by michael shipp on 15/10/2007
good network coverage even the call center in india is good! You can even understand them unlike wen u phone to order a indian take away. The operators r polite and friendley and deal with your questions and problems very well. Big up the indians! They dont just make Good food!
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Reviewed by GIM on 13/10/2007
I am on 3, my daughter is on 3, she is in Aus for 6 months, she can phone me for FREE!!!! (Inclusive minutes... '3 like home'). I get skype (free internet calls), Orb (access to my PC from my mobile!!), microsoft messenger, TV, unlimited internet access (£10 a month), Mobile Mail (pushmail), slingbox (haven't got it but I could watch my home TV on my mobile if I desire), if I lose my signal it goes to the orange network (so I have a back up network free of charge), good god what else do you want!!!
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Reviewed by Jo on 13/10/2007
The network isnt to bad I would have thought it would have better coverage by now. Upgrading with them is a pain if you like the tarrif your on but want a new phone you have to pay for most of the phones unless you settle for an old model. The customer service is really hard work. If you have a problem with your phone they offer to repair it within 3 days. So your without a phone for 3 days not too bad, but when the phone comes back and nothing has been done what is the point. I'd be on calls for 5 mins then it would cut off. I'd phone 3 and warn them of the problem before getting into a conversation and it would cut off after 5 mins but they couldnt find a problem.
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Reviewed by Jamie on 12/10/2007
I love 3. Ok their indian based call centre can be hard to deal with but the rest of their network features are stunning. Call holding, waiting, forwarding, 3-way calls, internet, broadband, TV, etc etc. Plus they are pretty cheap on the £25 pm deal (500 mins pre-pay). Unfortunately, I'm now back on T-Mobile :( Recently though, 3 have had issues - expecially with voicemail. I kept being told my voicemail was full... "You have no messages" - Despite this I was still charged for calling the voicemail :( 3 were not keen to refund my wasted credit despite admitting that it was a fault of theirs affecting their entire network.
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Reviewed by s king on 07/10/2007
the 3 network, 3look at the web & the latest film clips r so good, also free use of ebay.I wouldn't change networks. The Reception, i've never had a problem, the call centre staff r a bit a pain, but i did get the results i asked for.
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Reviewed by peter stephenson on 07/10/2007
the future is here! wow had all the mobile networks and three is a breath of fresh air, good coverage, lots of extras and freebies, free downloads when on contract, very good customer service, i cant fault them, even the opportunity to go to a three network in another country and still use ur minutes allowance, wow! they have sent a shock to the other mobile phone networks to get their act together and its about time! only very minor this is that i think maybe a wider range of phones, anyone agree with me?
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Reviewed by Postie Tel on 30/09/2007
I went with this network purely for the price of the contract. I don't need all the gadgets & gizmos, just a reliable phone. What a mistake!! The Nokia 6120 was fine, but in my nightmare fortnight over 50% of my calls disconected half way through, including important business calls. 3 had me running around having an obviously OK phone checked out to no avail. It was at one of the technical centres that a guy told me that there would be nothing wrong with the phone even before he looked at it! When I told him the problem & which network I was with he just said, "It's the network, they're terrible!" Why couldn't somebody have told me before I signed up!!!
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Reviewed by Peter J Newman on 25/09/2007
3 has excellent reception wherever i have been in the UK... and as i do a lot of travelling as part of my job this is very important to me, no complaints!
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Reviewed by benny121212 on 22/09/2007
good contract and brilliant phone that came free
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Reviewed by Matt on 21/09/2007
TERRIBLE, TERRIBLE, TERRIBLE, I had been with 3 a couple of years ago and found them lacking in all areas; decided to try them again as problems may have been due to them being a new firm at the time, but no, they are still as bad as before. I agree with Anette AVOID LIKE THE PLAGUE.
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Reviewed by Toby on 20/09/2007
poor upgrade options and poor quality technical attributes
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Reviewed by Anette on 17/09/2007
I have had the wors experiance of my life with this lot - DO NOT SIGN UP TO 3 WHATEVER YOU DO!!!!!! Here are the reasons: 1. Call-centre in India. Poor lines, hard to understand due to strong accents, cannot help you with anything other than bog standard issues, as they are reading answers off as screed. You might as well have a fully automated service. RUBBISH. 2. Calls gets disconnected at random when the network coverage suddenly disappears. This happens in central London, and not even when surrounded by tall buildings! 3. Poor international network. I cannot get text messages from abroad, unless the person abroad has signed up to ONE specific network that 3 has a deal with. It's the equivalent of only getting calls from people on orange in the UK. It's really not good enough, and creates a masseive problem for me. 4. 3 shops. Staff are generally unhelpful and downright rude if you go in to try and sort out a problem after you have signed on the dotted line. AVOID 3 LIKE THE PLAGUE!!!!!
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Reviewed by a. corniosh on 14/09/2007
No faults AT ALL
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Reviewed by Kay on 13/09/2007
I wouldn't reccommend 3 to my worst enemy Once you sign a contract it's not your phone you're signing for, it's also your life! Customer Services don't help the customer at all they just want to argue with you. And they've given me a rubbish phone that in 9 months has lost the sound and vibrate alerts and a battery that has to be charged at least once a day!
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Reviewed by JUdy Moxam on 12/09/2007
you never mention the vat on your pay monthly phones i signed up for £15 per month and ennd up paying £ 20.47 the first month,
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