|
|
 |
|
3 Mobile
Product Rating  
3 was the first 3G network in the UK and is the only network that operates a purely third generation system. It has the UK's biggest 3G network with 90% viudeo coverage and 99% voice and text coverage (as of September 2007.) 3G services include TV on your mobile phone, broadband internet, live sports and downloads.
3 Mobile Consumer Reviews
(513 reviews)
Write a review of 3 Mobile!
Please share your experiences to help other people choose the product that's best for
them. This is a review site, not a forum, so please don't just ask questions. Please
do not use swear words or offensive language, and please, no advertising!
Displaying reviews 1 - 100 of 513 (displayed in order of date):
Reviewed by Adam on 04/02/2012
If there was a 0 rating, I would have used it! It really irritates me that 3 Mobile have kept my business for a further two years! I have been with 3 Mobile for quite some years now and as a whole I was always quite pleased with them, until recently! It has come to upgrade time and I was looking at upgrading my iPhone 3g to the new iPhone 4s. After over an hour of negotiating on Friday (yesterday) I agreed to take the 16gb 4s but was then told I would need to wait over a month (yes a month!) to receive my phone! I knew I could go with 02 (my fiancee's network - and one I would always now recommend over 3 Mobile!) and collect the phone on the same day. To keep my business I was told that although I could not get the 16gb handset for a month I could however receive the 32gb 4s the next day with unlimited internet at no further cost. As this seemed a good deal I stupidly agreed to it. Unfortunately the delivery firm told me today that they don't make deliveries on Saturday and it would be Monday when (I will be at work and not at home) the phone will be delivered! I called 3 to complain and they told me that I could receive it on Sunday at extra cost of 19 quid to me! Naturally I said no and requested my PAC code so I could go elsewhere but I was then told that I could not get it until Monday! Basically it was made so hard to leave as the handset is in transit to me that I was more or less forced into staying with 3 for another two years! The customer services department just lie through their teeth and have no respect for their customers whatsoever. I hope that anyone reading this and who is thinking of either moving to 3 or indeed thinking of carrying on with 3 decides to move and go elsewhere. I know that I am stuck with them for another two years but I guarantee that I will not renew my contract with them at the end of this one! I only wish I had done that yesterday rather than be fooled by their lies. My concern now is that I don't get the reduced package that I was offered and agreed to yesterday and that they try and take more money from me than was agreed as they are obviously not to be trusted at all! The customer service department is in India (like a number of other companies such as More Than Insurance who I have also had problems with!) and they just seem to be a law unto themselves there. I work in welfare to work and I know first had how hard it is to find a good job and it really bugs me that they are taking jobs to India when they could recruit people to work in a call centre in the UK where I know that customer service would be far greater and helping the economy as a whole! Sorry for the extra rant there but please consider 02 for your mobile as they offer far greater customer service and employ people in the UK!
Rating:
Reviewed by David on 03/02/2012
Lies lies lies lies had 5 years of being told contridictory things that were all lies or half truths. Each time had hours on phone and a price reduction to my tariff its renewal time again and so i was offered a new contract and again the lies come out told them forget it should have done it 5 years ago.
Rating:
Reviewed by Ray on 25/01/2012
Well, for a network and coverage is great, price OK, using abroad is a rip off. So wherever you do not and I repeat do not use it at all as just to give you an idea, to make a call you will be paying £2 per min and receiving £1 per min. I was really lucky that I didn't use mine to much and ended up with an extra bill of £34 on top of my monthly bill. I will never use my phone when I am abroad. So please becarfull and don't get in the same or maybe worse them me by using your phone thinking that they wont charge that much. I've been with other networks for years and never got charged this much so 3 network is a rip off for using abroad.
Rating:
Reviewed by Guest on 20/01/2012
THREE LIED TO ME. 1)when I bought the phone I was told that when I moved abroad I could just put a new sim in. THEY LIED...I went to by a 3 sim card and was told that even though it was a 3 phone and a 3 sim It was not the same network and I needed to pay to get the phone unlocked. 2) I asked for the lowest tariff when I moved abroad as I understood I could not use my minutes.i was told this was 9 pounds per month. I went to cancel my phone and was told a) the contract had not expired and was much longer than I recall taking out (though i have no proof) and so I agreed to pay the months outstanding and they hit my with an extra monthl handset charge of 7 pounds per month that I had ever heard of and most definitely was NEVER told about. I paid them to get rid of them. Three lied and misled me, don't let them do the same to you.
Rating:
Reviewed by elaine on 09/01/2012
worst coverage referrers
Rating:
Reviewed by ali on 21/12/2011
rubish network, people tell me they were calling me and i did't receive any miss calls or voice message. unreliable service. if u want to end contract u have to be very rude to them otherwise they are doing hard sale.
Rating:
Reviewed by darren on 19/12/2011
disgraceful customer service, bunch of con artists. i was sold a 24 month contract that i did not ask for. i was in mid moving house and needed the dongle for a short time the salesman sold me a dongle and said its a flexy contract so when i get in my new house i can cancel and that would be the end. but instead they have said i am on a 24 month contract i can either pay the end contract early fee or use contract, so angry will never use again. avoid 3 mobile people.
Rating:
Reviewed by wyn jones on 09/12/2011
very good service here in swansea area very pleased
Rating:
Reviewed by Dave on 30/11/2011
Great data signal out and about and far better than T mobile and orange for mobile data. I use google navigation all the time on the all you can eat data plan. When it comes to my home location though then its another story. The coverage checker says I should get good outdoor and good indoor coverage at home in Leigh Lancashire. Not so. Cant get a voice call or sms unless I sit in the conservatory which in winter is not appealing. I can only get data via my router at home (not a problem). I would really love to be able to have the luxury to answer my mobile at home.
Rating:
Reviewed by Arman Sazkissyan on 17/11/2011
data using quite of pain,,it jumps on H+ 3.5 network and hangs the phone samsung gs2 sad...
Rating:
Reviewed by Beezlebozo on 13-11-2011
Same as everyone here nearly I can't fault their coverage near me for mobile broadband its their customer service skills that are lacking. I work in customer service and they made me so angry I cancelled my direct debit whilst I was talking to the 2nd advisor in their complaints team! My advice go to Ofcom post your issue with them for monitoring and then give them 8 weeks and go to Ombudsman:Communications. They get charged for each complaint they get from the Ombudsman and it also builds up on the monitoring.
Rating:
Reviewed by sam on 10/11/2011
waste of time and money dont expect any help from customer services you might as well go talk to a duck in the park, i was lied to about how much it would cost just to get me to sign up , cant wait for my contract to end,
Rating:
Reviewed by Donald in London on 04/11/2011
Very poor network coverage in SW12 and 'no service' showing for the 3rd time this week. AVOID at all costs and stick to Vodafone which has much better coverage in this area!
Rating:
Reviewed by kyle on 01/11/2011
i have had alot of phones, and been on pretty much every mobile network. 3 is the best one yet. the internet connection is the best, very quick and i have an amazing value tariff
Rating:
Reviewed by kevin on 31/10/2011
worst network in the world. reception is poor and they charge a lot for pay as you go!!
Rating:
Reviewed by Harris - London on 28/10/2011
I have been with the Three network on two separate occasions and was lured back the 2nd time, as they often offer the best deals. That said... I cannot bring myself to go back to 3 a 3rd time no matter how good the deal. Little or no coverage in Canary Wharf and the most appalling customer service I have ever experienced. The last time I was mis-sold a tariff and lied to in terms of what it would cover. During the time I was with them, I never had a call to Customer Service that was less than 25 mins... usually most of that time was spent waiting. If your time is more valuable to you than the saving made from a cheap tariff, then avoid the 3 network...
Rating:
Reviewed by Ricky on 27/10/2011
Probably the worst backup service ever encountered..May 2010 - today...a phone that never works as it's meant to and a customer service that's almost non existent...records of approx 100 phone calls to prove...how bad can a service be...don't touch it with a barge pole!!!!!
Rating:
Reviewed by RICH on 22/10/2011
Have been with 3 for 3 years, a lot better than Orange or Virgin which i was on before.
Rating:
Reviewed by dom on 19/10/2011
The good things: The speed of the mobile internet out does any other provider easily. O2 even with the High speed logo showing on my phone is only about a third as fast as 3. When I spoke to O2 about this (as thought I might need a SIM upgrade) I was fobbed off with some rubbish about number of users etc… I live in the North East and work from about 5 different offices, 3 is the only signal which is strong in all five offices. Bad things: Their call centres, so frustrating. UK when your buying something foreign when you need help. If you have a complex question you may as well just cancel the contract and start again.
Rating:
Reviewed by jah233 on 18/10/2011
After reading some of the reviews i thought WTF are these people talking about?...To me COST was high on the agenda and it is CHEAP.I use my phone a lot and i surf the web even more all for £15 a month.Never missed a call always been able to make a call and texts are sent and received instantly not like some other networks who manage 4hrs or even longer and i reckon you could do it faster by the Hoop and Stick method.Reception is ace maybe not for cave dwellers or moles but for normal use fantastic!......There you go!
Rating:
Reviewed by Techy Les Syscontrols on 15/10/2011
3, always available in the UK or abroad. Very easy to talk to and change account arrangements, and a coverage that does not disappoint. I came to 3 during the 3G era. I had one of the first 3G PHONES EVER SUPPLIED BY THEM. and it did what it said on the packet. I would not wish to leave their countenance as long as they continue in the astounding service record that I have enjoyed so far.
Rating:
Reviewed by Hughie on 15/10/2011
Avoid this bunch of Cowboys at all costs. The Indian call centre has made lying into a fine art. Told twice that my local mast was being upgraded. Lied to Otelo - which Otelo seems to have believed.
Rating:
Reviewed by brownie on 05/10/2011
on 3rd phone inside 6 months . all they want to do is repair them or get me to do factory reset. customer service try really hard but they dont get how angry and disappointed i am. i want out of deal but they wont let me (yet)
Rating:
Reviewed by Angry in London on 27/09/2011
I took a 3 business contract based on excellent looking coverage maps. These turned out to be a total lie... Several locations in central London would loose reception at least once an hour - the worst example was a total lack of coverage for some 9 hours...17 voice mails appeared the following morning... The package was cheap, but the service is shocking. They have terminated a 24 month contract, with no charge, within 6 months, after they realised they had no case. Basically they are rubbish and if you need your phone for anything other than unimportant calls, DO NOT use 3
Rating:
Reviewed by steve evans on 22/09/2011
bad costermer service they lie to costermers they have treated me very bad i have no signal in my home as trhere is a black spot . they admitted fault but yet wont cancel my contract without a termination fee . but tonight offered me contract termination but then after a call back they told me lies ive recorded conversation and have it on digital recording . WARNING dont go with 3 unless your mad
Rating:
Reviewed by Jd on 21/09/2011
Absolutely useless. Internet drops off at the most crucial times. Overloaded network. Not enough capacity.
Rating:
Reviewed by elsbeth smith on 16/09/2011
more than pooooor
Rating:
Reviewed by tyra on 16/09/2011
was with 3 for nearly a year, very poor service, very rude gave me no option to leave them because i had poor network coverage was told i do not have to pay cancellation fee and also to send my phone back when they received my hand set, i received a bill for £122 cancellation charge!! now i am on hold hours on end and still my problems not been resolved DO NOT TAKE OUT A THREE PHONE!
Rating:
Reviewed by Kev on 08/09/2011
I have been with 3 for over 5 years. Rwading through the reviews on this site, it seems most people have an issue with customer service. Yes, its an Indian call centre, but they have always been more than helpful with me. Tey have refunded charges to me that were legitimate charges as goodwill, waived the costs of upgrades, and always resolved issues favourably and quickly. Coverage seems to be another issue. I live in the sticks in Cornwall and am currently using my iPhone's internet connection as my full time broadban connection as it is quicker than both Virgin and Skys broadband through a telephone line. Im also a coach driver, and travel from Plymouth to Blackpool via London and NEVER have a problem with signal anywhere in the country. I go to Birmingham, Liverpool, Manchester, London, Oxford, Preston, Blackpool, Exeter, Reading, Bridgwater, Taunton and have decent signal everywhere! £'s current winner of a price plan is the One PLan, which for £35 a month, giv es you virtually unlimited usgae of your phone. Cheaper than TMobile and Vodafones unlimited tariffs! 3 also now have one of the best range of handsets, tablets and Laptops available! And no, I dont work for 3!!!!
Rating:
Reviewed by Roy on 04/09/2011
I have an excellent contract with Three, £7 gives me 300 cross network minutes or texts, + 2.5gb of internet per month. Living in a large town the 3g signal is excellent so no complaints there. But, and there always is a but, Three's customer service is awful, oh to just one day speak to a Three call centre based in the UK. Three's call centre's operatives do their but they are unable to go outside the script. I called them to ask about a purchasing a refurbished phone and the call went Three - "We have an Iphone 4 for £50", Me - "That's good, I'll take it", Three - "But we haven't got one, I do though have an HTC Desire", Me - "Oh yes, how much", Three - "I don't know because we haven't got one of those either". Sorry Three, you have a brilliant network but your customer service is terrible.
Rating:
Reviewed by Jayvin on 04/09/2011
Rudeness, unprofessional behavior with lies is what Three Customer Care is all about! Don't think any other company in the UK is as poor as 3 in terms of services and customer care. Don't by anything, even for free, from Three that's my advise. Just to clarify, I'm not just making baseless claims, I'm a forced three customer. I'm forced to stay with three because of Three Customer Care's mistake!
Rating:
Reviewed by Elaine on 02/09/2011
I think this network offers great value for phones and payg customers... however their customer service is very disappointing. I have been with them for years because of what they offer, but customer service is fine if you don't need it! I bought a new sim free phone and put in my 3 sim card... even though they sell the same phone themselves, they wouldn't help me set up the 3 services like skype on 3. I wrote to their customer service for help twice, the first time they gave an answer that had nothing to do with my problem, and then the second one they just didn't bother answering.
Rating:
Reviewed by Shawn Williams on 01/09/2011
I recently moved from T-Mobile who I had been with since the days on One 2 One, I moved fom T-mobile to Three on the One Plan everything sounded great with the deal etc, but as i started using the phone i found that I could not browse many internet sites that I wanted to, the phone kept displaying I needed to verify my age. I completed threes age verification process expecting that this would fix the problem, but it did not. Numerous phone calls and explanations from Three and everything seemed to work as I wanted. Yesterday I got an odd text from them saying I was near my internet limit which is supposedly not limited so I decided to call them to check if there was a problem, they explained just ignore the txt messages and carry on surfing.. while on the phone to them I asked them to check my recent bill which was over the contracted ammount of £37 a month so I asked for explanation and was told it was the BOLT on you had added to your account so you could surf any age restricted internet sites.. I explained to the lady at threes customer service that I had not authorised a bolt on to surf the internet, and expected to be able to surf any internet site I wanted without having to pay additional charges, the lady responded that with Three you can only use PLANET 3 whith the One Plan which is a very restricted version of the internet, ie Three block just about any website that have any offensive word or they deem to be slightly offensive. I explained to the lady at Three that Planet 3 is of no use to me whatsoever and that I do not expect to have to pay an extra £5 per month for 24 months to access sites outside of Planet 3 and this should be explained to people at the point of sale not months into the contract!! After spending severall hours on the phone to them, they have eventually agreed not to charge me for accessing sites outside of Planet Three. Looking on the internet it looks like a lot of other people have also got caught out w ith this one. I definetely think what they are trying to do is a trading standards issue. Interested to hear if anybody else has had the same issue with three, if so email me shawn.williams@live.com
Rating:
Reviewed by Liam Jansz on 25/08/2011
I am with 3 good value for money, reception not so good, where I live in south east London I have always found customer service to be polite and very helpful call center in India they all work hard and do all they can to help and have always resolved my issues. I like to back the underdog
Rating:
Reviewed by Para on 24/08/2011
Great network with remarkable coverage. Loses a star as the internet seems to be slower than other networks.
Rating:
Reviewed by XAVIER on 19/08/2011
I have listened to friend over last 18 months discourage me abouit coming to 3... but in all honesty I have not had any issues and since coming over and the One Plan am loving it good signal strength the free 3to3 mins even gave the wife and best friend 3 pay as u go sims as you get 5000mins to chat to them ;) lol I think that some people who get bad service brand a company badly I have had issues with Vodafone and although they tried to resolve them I was liek thanks but no thanks but it's jsut some people you encounter not the company per say
Rating:
Reviewed by J PEACOCK on 13/08/2011
I WOULD LIKE TO KNOW WHO RATES THIS NETWORK I HAVE BEEN ON A 2YR CONTRACT FOR 20 MONTHS NOW, AND MY AVERAGE DOWNLOAD SPEED AT BEST HAS BEEN ABOUT 1.1 UPlOAD ABOUT 100mbps... MOSTLY SPEEDS ARE NEXT TO USELESS. 3 EXCUSES (ONGOING) THEY ARE UPDATING A MAST IN MY AREA ..THEY HAVE HAD TOO REFUND MY MONTHLY SUBSCRITION ON A NUMBER OF OCCASSIONS..BELIVE ME YOU WOULD BE BETTER AND HAVE FASTER SERVICE ON THE OLD DAIL UP SYSTEM.. BE WARNED CUSTOMER SERVICES ARE USELESS TOO
Rating:
Reviewed by poop on 07/08/2011
it is a rubbish network. chicken. mr cod. msn addict.
Rating:
Reviewed by Wilf on 31/07/2011
3 Uk is the most unethical Company I dealt with. We've a business contract with them sold to us by Premier Telesales. For the duration we've been with 3Uk all our bills are different and don't tie up with the contract. They lie to you when you ring theire Headoffice and complain. There are in breach of their contract. We are not suprised because Hutchison Corp owned Orange in the past which belongs to France Telecom that also makes Bills up as they go along, cheating people out of monies.
Rating:
Reviewed by JOHN HARDCASTLE on 30/07/2011
I never had any problem wih them. The one thing I soon learned though as IF you want more, i.e. minutes/texts per month, DON'T be afraid to ask. They are USUALLY very co-operative indeed. I can't fault then anyway, but I just simply use it for for a phone network.
Rating:
Reviewed by Matthew on 28/07/2011
Awful, calls cut out every 10 seconds, useless Indian call centre and awful internet connectivity. Avoid!!!!!!!
Rating:
Reviewed by andy on 21/07/2011
been with 3 for about 3 years now ...always had a ok signal ..customer services is a bit hhumm but they do get there ..phones are ok .shops are helpful ..billing is spot on ..if this keeps up i will renew my contract ....
Rating:
Reviewed by Ben Baker on 22/06/2011
Diabolical on every level apart from price. Still what good is a phone if it doesn't work!? Enough said.
Rating:
Reviewed by longas on 17/06/2011
Coverage no good and internet slow but free skype forever on pay as you go
Rating:
Reviewed by plyden on 12/06/2011
fantastic coverage in southwest and great contract lots of min and texts but customer service is terrible
Rating:
Reviewed by Mark on 06/06/2011
I have been a 3 business customer for nearly 3 years now and they have great customer service and reception is really good, getting better every year!. there 3G+ network is great for surfing with very fast speeds. i have had phones on nearly all networks over the past few years and the 3 network is the only one that hasn't let me down. well done 3!!
Rating:
Reviewed by Andrew on 31/05/2011
Poor customer service - useless indian call centre. Avoid at all cost - money grabbers.
Rating:
Reviewed by Dicky Taylor on 30/05/2011
Useless. Can't be fairer than that!
Rating:
Reviewed by freddie on 30/05/2011
the network has never let me down with signal for 3g which happens to be most places out doing other networks like O2 and vodafone which i had previously. i found that i always had full reception which was good.
Rating:
Reviewed by David on 26/05/2011
customer service is appalling unless you want to buy something of course. They are now trying to charge me for text message delivery reports even though i am 8 months into my contract and have been using them for free for this whole time and the previous few years.
Rating:
Reviewed by Kerry Allen on 17/05/2011
The customer service and attitude is the worst I have experenced, my advice is never go with 3. I cancelled a contract in January and they are still taking money.
Rating:
Reviewed by Vanessa May on 13/05/2011
I am shocked at the service I have received from 3. I will never recommend them to anyone. I had been with three mobile for over three years. I renewed a contract over the phone with them, which I canceled within the 14 day period. I had been told that all calls I made whilst in Ireland would come off my free minuets however this was not the case. I then wrote two recorded delivery letters explain to them what happened, they were not interested. The debt has now been passed on and I will not pay!!! The debt company asked me to ask for the phone conversation from the day I renewed the contract and three refused to give me any information. Just because they are the big fish in the pond it does not mean the can eat the little ones! I will take this all the way!
Rating:
Reviewed by SZ on 12/05/2011
Rubbish, never conected and always crashed and 3 cstmore survice never listen. to change my phone i am going to have to pay £300 to break the contract never buy with 3
Rating:
Reviewed by Dalva on 11/05/2011
I never get my texts or messages, no signal in many places, good customer service and prices, but after my 2 years contract I am leaving because I am tired of giving excuses for my network and losing clients because they cannot reach me... It is so annoying!!!!
Rating:
Reviewed by Chris in London on 11/05/2011
Left Orange for 3 in December 2010. Realised after a few months that quite a few friends overseas (Sweden, Australia and the US) had been suspiciously quiet. My texts to them disappeared into the ether and vice versa. We could call each other's phones (prohibitively expensive) but neither I or they couldn't leave voicemails. Called 3's Indian call centre people who were utterly clueless. [Their call centre btw has no direct link to the techie side, so they can't transfer you to someone who could actually help. They need to call you back - at a later time...] Did my own search online and discovered that 3 only have link-ups with a few selected mobile operators overseas. In other words, if your frieds are not with the few networks that 3 'talks' to - there is no way to stay in touch via mobile. I rue the day I left Orange, and as soon as this abysmal 24 month contract with 3 ends, I'm heading back. Advice to prospective customers: Avoid 3 at all costs!
Rating:
Reviewed by Richard on 01/05/2011
Not satisfied with replacing the old music store and at the same time taking away your previous download purchases preventing you from re downloading them to a new handset, (the idea being you have to buy them again) The latest scam is selling incomplete tracks (not fulltrack as with playnow) and compressing the video to 3gp instead of mp4 rendering them so substandard in quality as to be not worth buying. The 3 network, silly is, silly does.
Rating:
Reviewed by steve on 30/04/2011
i changed from t mobile sim only payg, i was getting 300 mins p/m unlimited txts, and unlimited web data for £25 a month on payg, i seen the same deal but with 2000 txts on 3 network, for £15 a month on payg so of course i changed to 3, and guess what, my minites just about disintegrated for no apparent reason, i phoned customer services which was free from my phone, spoke to so asian guy that i couldn`t hardly understand, and told me that i`d made 91 calls in 11 days, well i was gobsmacked, ive never made calls of that amount in my life, when i was with t mobile, i used to give them back arnd 100 mins a month, and now this chap was telling me i had 64 mins left out of my 300 allowance with only ten days into this company, then he said well somebody must of used your phone without your permission, what rubbish, ive been plainly ripped off, so folks beware of 3, im my experience there a con, has anyone else had a similair experince with 3
Rating:
Reviewed by Jack Weatherspoon on 29/04/2011
one word for the following coverage,customer service were RUBBISH
Rating:
Reviewed by Popular on 18/04/2011
I agree with dan And shame always pop in to Basingstoke or your local store to upgrade that's what there for, the call centre is a pain at times but coverage deals and phones plus the great service I have had in the retail shops makes it a great network, who else provides 3G signal every where on your phone, three are ahead of the game I just hope they have the 1st 4g network as well. Well done three and three stores andover Basingstoke and Winchester all very helpfull.
Rating:
Reviewed by Dan on 17/04/2011
3 is an amazing network. Many say its terrible has badconnection but ive never had a problem with connection. Their web browsing is amazing and its free on some phones you also get free windows live messenger (msn)
Rating:
Reviewed by shame on 13/04/2011
been with 3 for six years. driving round hants, berks and surrey signal good. call centre not so good unless you speak urdu or have the patience of a saint. for the price i wont complain, always checkout the phone before you sign up and you shouldn't be disappointed. i found vodafone and O2 poor signal in basingstoke
Rating:
Reviewed by Jade on 02/04/2011
Last April (2010) I ordered the Galaxy Portal (the first Android from Samsung) from 3 Mobile, I can't remember the deal exactly, I think it was unlimited internet, unlimited text, 300 minutes, free 3 to 3 calls for £25 a month. The reason why I left O2 and bought the specific phone was because I could get 24 months free Spotify Mobile (Premium). I was going to buy the phone online but ended up going into the store because it was an "in store only deal" however when I went in the store the guy just ordered it online through their system. I got the handset didn't really like it actually, really slow, very disappointed with it (I know this is not 3 fault) however obviously now I had it I had to keep it. Again the reason why I choose this phone was for the Spotify deal which did not work on the phone, I went into the store and after an hour of the girl being on the phone to customer services she said it was a problem with actual Spotify and that thy are sorting it out. It still didn't work for a couple of months but eventually it did (after 3 months of having the phone). I began getting bills that where £45, I just thought I had just gone over on call time, however when I called up to ask about it, it turned out they where charging me the £9.99 for Spotify, I told them that I was meant to be getting it free and they did not offer me a refund for the charges but said they would credit me for them ( I think they amounted to £20/£30 or something), they also said that it would not happen again. Low and behold the following bill I received had a £9.99 charge for Spotify, I called them up straight away, and was met by a extremely rude customer service of people who did not know what an earth they where doing, I was told that there was no such deal with 24 months free Spotify and that the deal was actually 2 months free Spotify. I politely told them that this was not the deal as the reason I bought it was for the 24 months free Spotify. After nearly 1 and half hours on the phone to them I was put through to a manager/superior who again was very rude and told me it was MY fault for not letting them know straight away (all this time 3 had not been sending me paper bills, I could only view my bill through my 3 account online and this did not state the full bill, I requested paper bills of everything I had been charged for since the beginning of my contract and thus found out that is was still being charged for Spotify, which I rang up to rectify straight away) I told the m how was I meant to know that I was being charged for Spotify if they where not sending me bills and that I did let them know as soon as I found out. He carried on telling it was my fault and after I threatened to leave he said he would credit me for the money they had charged for Spotify and said it would not happen again. But oh what happened? They carried on charging me for Spotify. A while later I actually lost my phone, I called up to get a new sim and they said they would send me one free of charge (I had moved house since last talking to them and changed my address so the sim would go to the right place) . . . . I didn't receive one. I called up again asking what address they had, they had my old one (which I had told them to change), I told them my correct address again and they said the would send me a sim free of charge, again I never received one. I even went back to my old address to see if one had been sent there, it hadn't. I later went into the shop and asked for a sim, the guy said it would cost me £5 (I was not going to pay this as I was told I could get it for free) I also told them that as I had requested a sim twice and had not received them that i would not be paying any charges over the last few months he said that if I called up and said this they would credit me for the months I had not been using it. During this time I canceled my d irect debit as I did not want to be charged for something I did not have and 3 never sent me any bills for outstanding payments nor called me up (how could they when I did not have a sim!!) That was in November 2010, since then I have been using an old handset and O2 pay as you go sim, it got to the point where I could not afford pay as you go anymore and wanted a new contract. I went into the store and explained what had happened. I told them that I wanted to cancel my existing contract with them as they had not kept their end of the contract, however I actually wanted to take out another one with them because they had the best Iphone deal, he said it was not possible, and if I wanted to cancel my contract I had to pay it off. I said I was desperate for the Iphone and that I really wanted it with them as they had the best deal. He tried to get me to take out a contract with the Iphone and pay both contracts and the same time this would ooonnlllyyy come to £45 a month!! Did he really think that was ok and I could afford that? I am a student for goodness sake on a limited budget!! It ended with me being no better of as nothing had ben rectified. Later I got my mum to call three up (as I was SO fed up with rude customer service and she is better at fighting my case) first of all she spoke to a nice woman who admitted that there where notes on the system stating that I had called up twice and that no sim had actually been sent out! My mum the got put on to someone else who lied to her and told her that there where no notes on the system regarding me calling up about a replacement sim!! They then said that my mum would have to call the cancelation team in the morning. She did and after a long argument with them they said that she would be called back by the manager the following day which did not happen . . . . . Sorry for the length of this but as you can see 3 are TERRIBLE!! They lie just to make money and there is obviously a HUGE lack of communication between the stores and the customer service. I cannot believe how rude they where to me and my mum when they are meant to be providing a service. I no currently have a Iphone (^_^) with an O2 simplicity pay and go sim which I am very happy with. 3 have not contacted me or my mum since they said they would. DO NOT GO WITH 3!! It will be the WORST decision you ever make!!
Rating:
Reviewed by wyn jones on 02/04/2011
exelent signal with me full 3 g very good network
Rating:
Reviewed by tobymeroney on 30/03/2011
i used to be on orange, then i moved to 3, bad mistake, you only get 150mb of internet as a freebie when you top up and no free texts unlike orange and other networks, i am going to get my phone unlocked so i can move to orange, the signal is also extremely poor where i live and i can barely get one bar of signal in my house. i wouldnt chose this network again, and please dont make the same mistake as me.
Rating:
Reviewed by mark on 16/03/2011
Great network and cheap price plans!
Rating:
Reviewed by Dave on 15/03/2011
Pretty cheap, I didn't experience the customer service issues everyone else seems to have had. I only changed from 3 because the signal coverage wasn't that great, especially at peak times in london, which I understand is something to do with 3 using smaller sectors than some of the other providers.
Rating:
Reviewed by Stirling brown on 03/03/2011
What is all the noise about, talk 1000 What other network gives you 750 mins, 150 texts, 2gb of downloads, 50 multimedia messages, 50 video mins, £5 of freebies on games or apps. And a call centre in India :) All for £5.60 Happy days (started at £35 with upgrades, now without upgrades and not tied in to a stupid 12,18,24 month contract. Which you end up paying 1.5 x more for the mobile on any network ...
Rating:
Reviewed by matt on 01/03/2011
Avoid this network, the signal is bad no matter what they try to tell you. For example you cannot get signal in the barbican in central London. Despite the fact most other networks can. 3 seems to be full of black spots all over the place. Customer service is terrible, the stores seem to be trained not to give you a loan phone if their one breaks, even if they actually do have them in stock. If anyone does come upto this problem like I did ask to see the records to prove they actually have them at all, as when I did this I turned out they had about 5 in store. The other store master-stroke was when I went in with my again broken phone (it did it on its own nothing I did caused it) and was told I would have to phone the call centre to get it replaced. I told them that my phone is broke and so I could not make calls and they suggested that I borrowed a friends. This really shows how helpful they are. The call centres are just as useless, I recently tried to give my 30 days notice to quit at the end of contract but was not allowed to because it was more than 30 days before, and notice must be give no less than 30 days before and not more than 39 days before and I was 42 days before. I do not know how they came to this number. But apparently leaving is all about judging the exact window of opportunity. But they apparently cannot keep records. Everything is this difficult with them, please avoid.
Rating:
Reviewed by Ian on 01/03/2011
Had 2 contracts on 3 for 5 1/2 years. I cannot understand the amount of complaints. As one of the reviews mentions maybe it is because of the low perception people have to begin with. Over the same period of time I have had "work" mobile phones on all of the other major networks. For calls and text 3 or O2 were best and for internet 3 was best. With work I have travelled extensively around the UK so I have had good experiences coverage. Where 3 lacks is in the staff training on the technical elements of the phones. Make sure you research the phone you require thoroughly first.
Rating:
Reviewed by Unhappy on 19/02/2011
I had been with the 3 network for about five years, in that time I never had a problem with the phones, signals or stores however, after renewing my contract in October 2010 it has been a different story. I am now waiting for my fourth Sony Ericsson X10 to arrive, (after an unpleasant experience in a 3 store) first phone wouldn't send texts, second switched itself off which went for repair three times before they exchanged it for my current X10 which wont connect to WiFi. 3 have refused to change my model of phone or cancel my contract, yes they have attempted to resolve this matter but their customer service is bad. The shop which I went to were completely useless - they were unable to deal with my complaint and kept interrupting when I was trying to explain what was wrong, that I had had enough and wanted the complaints department phone number, plus I didn't appreciate being spoken down too by the young girl working there. It ended up with them almost banning me from the store - what excellent customer service!!! (If they cannot deal with customers who are not receiving the service they are paying for then they should not be working in a shop!!) For your own health and well-being, DO NOT go with this network, I am disgusted with their attitude (mainly the shop) and am considering taking this matter further. PS - why do you not have a 'no star' rating? This company should not be getting even one star from me, and if they even try and make me take out another contract..... they will be told where to go.
Rating:
Reviewed by AndyP on 16/02/2011
I cannot ever finish a conversation without the call dropping at least once.... Pathetic!!!!
Rating:
Reviewed by Jake on 14/02/2011
I have really good 3G signal where I live and when out and about. When compraing to other 3G networks such as orange and o2, three is by far the better network. I have the iphone 4 on a £30 month contract and when comparing against my mates iphone 4 (who is on o2) the internet and overall browing quality is far more better. *TOP QUALITY NETWORK*
Rating:
Reviewed by Baz on 14/02/2011
We have been with 3 for over 5 years, with service and reception excellent, until July 2010 when they upgraded mast . We have stood by them with a very poor signal to none with loads of phone calls made to sort out problem . After many what i term lies about mast failure it then transpires that it was because they cancelled their roaming contract with Orange. Its now February and no signal at all . Phoned up to cancel our contracts with them , we have 5 phones and was told we had to pay termination fees , over 30 mins of conversation they cut to 50 % to which i told them again it was them that cancelled our contract as they where not providing the service to which we had paid for , they then went off and came back and agreed to cancel contracts with no fees and gave us the pac codes so we can move to another provider . Now with Orange as they back up to the T-Mobile network for coverage
Rating:
Reviewed by Dan on 14/02/2011
Really poor service, had my phone since november, been sent away once told it was fixed, problem still persisted. Was lied to on the customer services department, along with unhelpful suggestions. Never again will i go with 3 they are all talk. They wont reverse my contract even though they admit its their fault.
Rating:
Reviewed by Ruth on 10/02/2011
"99% voice and text coverage" Don't make me laugh. We can't all be living in the 1% poor coverage area. I frequently miss calls from my children. I have to leave my mobile* in a particular place to be able to receive their calls and hang over the sink to make calls. I only went on this network to have free 3 to 3 calls but this has now been discontinued with the new pay as you go sim cards. Once my contract is finished I will never ever use this network again. *mobile implies that one can move around freely but this is not the case with this network
Rating:
Reviewed by emily on 09/02/2011
Very very poor. Do not do what they say they will do. Almost impossible to communicate with and poor network coverage.
Rating:
Reviewed by paul on 04/02/2011
Please read this. Stear well clear of these people,especially regarding any internet service. How much mast maintenance could there be.Many of the good ratings are by their staff.Thank god I took out a monthly contract.Staff are trained not to accept your effort to cancel any contract,and will offer you half price immediately.You will still want to cancel when you work out no good deal is worth having a signal 30%of the time.HOW TO CANCEL. Remind these people that by law,a contract works both ways,and that they cannot accept payment for a service they cannot provide.
Rating:
Reviewed by Joanna on 01/02/2011
Same just happened to me, said good network coverage at my address but when got handset no network coverage, sent handset back, am still waiting to cancel my contract, they will not release my old mobile phone number, so I have to wait another 48 hours. Been on the phone to them continuously for past two days to get pac, promises promises and nothing. Avoid at all costs!
Rating:
Reviewed by John on 12/01/2011
Avoid at all cost signal strength poor and customer service abysmal.
Rating:
Reviewed by kevin roberts on 03/01/2011
Give really good minutes/ text and internet time but signal let's it all down and trying to speak to someone in English is a joke shame really I will probably look for a deal where I speak to someone who speaks English its really annoying
Rating:
Reviewed by Santos on 07/12/2010
love 3 all the way. fast internet, fast calls connections, 300 min, 3000 txt all 4 £10/month sim only deal
Rating:
Reviewed by Rachel on 07/12/2010
NEVER EVER USE THIS PROVIDER. The coverage I got was dreadful, and when I came to the end of my contract (and told them I wasn't going to continue with them) they continued to send me bills and constantly harass me over my land line. Their customer service is appalling and I have had to involve OFCOM.
Rating:
Reviewed by Laurence on 25/11/2010
Been with 3 for 4 yrs or more never had a problem with connection. On the 11th Nov 2010 they have switched to 3G on my local mast approx half a mile away, since then no signal in my house or within 150 metres radius from the house. Spoke with call centre they say its their fault and will sort it out but cant specify a date for this. They have promised me that they would contact me again within 72 hrs but this time frame has been exceeded. Leaves me with the only choice and that is to cancel my contract as the service is not fit for purpose.
Rating:
Reviewed by kez on 24/11/2010
Great value for money but problems are customer service which is always a pain
Rating:
Reviewed by mark dixon on 23/11/2010
been with 3 for about 5yrs not a problem then last week could not get reception at home not good as i run my bussines from there. got told prob was down to a mast they used to share but dont any more so no cover was told they cant do any thing about it so they would stop account .now with 3 no probs.any 1 wanting building work done call me i can get your calls now lol.
Rating:
Reviewed by Exasperated on 23/11/2010
Just dreadful! AVOID 3 AT ALL COSTS!! In a nutshell - they gave incorrect information about network coverage, in two separate areas, also about 'transmitter repairs'. I wasted hours on the phone to their tech support, repeating the story over and over to no avail. I am currently waiting for them to issue a refund, and if they don't I'll escalate to the Dept of Trading Standards. Agree with user below wondering whether the 5* review was in-house.
Rating:
Reviewed by Chris on 22/11/2010
I've been with 3 for more than 2 years now. My first 18 month contract was a bit of nightmare when it came to lack of signal and dropped calls. My bills were always quite high but that was due to the phone being used for business. I gave 3 the benefit of the doubt and took out a 2nd contract. This contract was filled with the same problems as before. A big reason why I took out the 2nd contract was because they offered me unlimited internet usage which was ideal for me connecting my laptop when at various client sites. Then last month, I received a bill of £110 and on closer inspection saw that they charged my £32 for internet usage. When I called them up, they said that my internet usage was unlimited based on their fair usage policy. This was the first time I heard of this policy. It eventually came to light that my internet usage was not unlimited but rather capped by 1G. If I knew this was the case, I wouldve signed up with another provider. Needless to say that I've had to pay the bill and payed up my contract for the remaining 6 months. In conclusion, 3 sucks!
Rating:
Reviewed by Bruce who is Unhappy with 3 on 21/11/2010
Danny, You must work for 3 or something to write that review! They have let me down so much lately that I cant wait to change my contract next week. They used to have good reception when they used some towers rented from O2 or something. Since they stopped this I have not had reception at all. When I finally got reception (1 bar at the end of my road) they told me the reason the reception was so bad was that they had stopped using other networks towers. So to save renting towers they have kicked their customers between the legs. Very sad! I've been with them for about 5 years and since they've reduced their signal I would definately recommend not going anywhere near them!
Rating:
Reviewed by Danny on 19/11/2010
I have been with 3 since 2004 and i must say i can't understand why people slate this network. Ok, they may have an Indian call Centre but how does this make things difficult. I have never had an issue in being able to get what i want from 3 and customer service is never a problem. They always call back as promised and always look after your problem. I have only ever had one issue with coverage and this was in my home back in March 2010. I logged it with 3 and was told the problem would be monitored and looked into. Got regular calls from 3 over a 2 week period giving me updates on the work that was being carried out on a faulty mast. Was even given a bill credit for the services issues i was having. The deals are just unbeatable and there is alot of flexibility and choice. I really would recommend 3 to anyone and really do not understand why people have issues with them. I think some people need to give them a chance and be patient with them. I think because people's perception of 3 are low to begin with that they expect the worst when trying them out.
Rating:
Reviewed by laurence / ireland.. on 11/11/2010
knowing what i do now, i would never have joined up with this appaling company...initally lured to them by what seemed like a terrific bill pay deal(flexable units), i have found myself being charged outside of contract for features i believed to be part of my allowance, numerous dropped calls, dreadfull time lag on texts (not the phone), rubbish signal strength, incompitant and evasive shop staff and the foreign call centre, who, although helpfull initially, seem to be reading from a customer relations 101 script...sorry, this kind of service does not hold up to the great level of customer service i have recieved from o2...and to really egg the pudding, i enquired about unblocking my samsung b2700 and was told it would cost 25 euro to unblock the phone and i would have to pay 235 euro to close my contract...i didnt want to close the contract, just unblock the phone...they would not be swayed or reasoned with, i declined there "generous" offer and told them in no un certain terms what i thought of there policy, suffice to say, i got the phone unblocked in limerick for 20 euro and 3 can go to hell come renwal time...incidentally, the day previous, i had a phone unblocked at an o2 store of the o2 network, done in 60 seconds with a smile...see, good customer service, its not not rocket science...3 would do well to take notice....
Rating:
Reviewed by Bud on 03/11/2010
Great services - Planet 3 is excellent - and generally good value for money on a contract or PAYG. Coverage is also very good - in London anyway. Embedded Skype particularly is a godsend and almost enough of a reason in itself to choose/defect to 3. For these reasons 3 deserves a 5-star rating. However I also had a 3 Skypephone on which I'm sure that 3 sent an over-the-air update to deliberately disable Skype after my phone warranty had expired, I think as their unethical way to force me to upgrade the phone to a new model (Moral: DON'T buy any 3 Skypephone as 3 has shown it can disable Skype on its phones at whim). I also don't like the way 3 always lock their phones to their network (a nasty business practice) and then want to charge you more than £30 to unlock them. I also don't like how 3 insist on branding their phones (frankly, the 3 logo is ugly and makes me feel like a begrudged slave of theirs whenever I switch on my phone and see the start-up screen). Ther efore I've reduced the rating to only 3 (i.e. good).
Rating:
Reviewed by Tom on 02/11/2010
Why isn't there a no star option for 3? I have sent my mobile in for repair 4 times, and they keep just sending it back unfixed. This has taken over 7 months so far, and is still no nearer resolution. They are an absolute nightmare to deal with. Obviously I am using another operator now. Avoid 3 at all costs!
Rating:
Reviewed by Injury_Claims_ on 27/10/2010
I attended the Bournemouth Castlepoint Store on 23rd to Buy an Apple iPhone 4, I took with me, my Photo ID, several bills, including Council Tax Bill. I also took my credit and debit cards. I am severely disabled and as such cannot drive or travel abroad, so have no Driving Licence or Passport! I was told that my Photo ID was not good enough! I was treated very shabbily in the store with my private circumstances being broadcast across the store along with the refusal to supply a phone! I left the store in a state of humiliation! I am not ashamed to say I was in tears! All this despite their own disability services and regulations stating that as a Disabled person with several qualifying problems, I should received Preferential Service! I wrote emails to Apple, Three, Hutchinson.au. Nobody replied until today, when I received a email from Customer Services stating what had previously been stated! No licence= No mobile!
Rating:
Reviewed by Chris Price on 08/10/2010
I have been with 3 for 18 months now. Their website is good and always up to date. They have been clear about which phone numbers I would be charged for. I got a reasonable deal the first time, nothing special - a Nokia E63 (great phone), 75 minutes calls unlimited texts and internet. when the contract was up, I got a great deal with thousands of minutes but less internet which suited. They sold me the Nokia 5230 which is really shoddily made. As I am now in a 24 month contarct I phoned and asked to swap the phone. You have to be firm with the returns team as they try to persuade you it's a great phone, But I got transferred to the sales team that swapped my phone for a Nokia E5 and a better deal with out demur (Nokia E5; 2000 minutes 3000 texts 1gb internet £15pm) The phones come the next day and the courier is taking the 5230 back Touch wood, I have not had a faulty phone so don't know what that service is like. I live in Surrey and most of my phone usage is there. The coverage is great Overall I have been pleased with 3 but then I have not had any problems with my phone, so touch wood the above good luck will continue !
Rating:
Reviewed by Rayy on 03/10/2010
Great signal where i live just try home broadband if you live in huge places.
Rating:
Reviewed by Jay on 20/09/2010
Been with 3 since 2007 had an N80 originally and was pleased with signal strength etc wherever I used it. Then came upgrade time, they sent me a text informing me of this and within a month the screen of my phone started intermittantly failing (N80 is a slide phone so probably a worn data cable inside) anyway "upgraded" to nokia 6500 slide, oops done a wrongun here, all the places that the N80 had max signal I was only getting 2 bars (out of 5) then the problems started with the phone (Google 6500 slide problems) sent it back twice then got it replaced by a refurb 6500 slide which also went to be repaired after a week, they said it had "water damage" and sent some helpfully blurry photos so I couldn't see anything wrong. Concluded the phone was an edsel and the network knew it. solved the issue myself went on ebay and bought a second hand N95, lo and behold all my signal bars came back and I havent had a problem since. Still have the N95 on their Sim 10 deal (3000 3 to 3 mins 2000 texts 100 any net minuted and 1GB internet for £10) and have mobile broadband with them for which I pay £5 a month for 1GB (was a deal a while ago for existing customers, think it's £7.50 now) But £15 a month pays for all my communication, that's gotta be a bargain! All the people whining about their signal should check it's not an issue with the phone itself, it was with my 6500 slide (the whole thing was cased in metal and blocked most of the signal to the antenna(google faraday cage lol)) P.S Sorry for all the brackets
Rating:
Reviewed by Ransom on 19/09/2010
I was previously a customer of 3, having been with them for a couple of years. However upon expiry of my last contract I had received one of their standard sales calls encouraging me to upgrade. Since I was going on holiday at the time, I asked if they would call me at a later point to discuss options. Next thing I know a parcel has arrived and after a probing phone call, discovered they had signed me up to a brand new 18 month contract without my permission. It took 2 months of constant calling, legal consultation and eventually withdrawal of payments to finally convince them that they had no audio or written evidence of my consent, therefore cannot force me to abide by their terms and conditions. Oh but they still insisted I pay for the phone to be returned to them too. Further conversation convinced them that if they didn't want their new phone back and weren't prepared to send a pre paid parcel envelope, then I would happily sell it. Self addressed, pre paid return envelope arrived the next day. Point I want to make is that their sales and customer service team are amoral, lying sharks. Do not trust them and certainly don't cave into their demands.
Rating:
Reviewed by Edward Moss on 08/09/2010
Initially miss-sold the service by a very enthusiastic salesman, but 3 promptly added the services I was promised at time of sign-up (but initially didn't receive) with a £10 credit for both. However, the C903 Sony phone provided is frankly disappointing. Do not know why Sony bothered producing this handset - it devalues the brand considerably. The 3 helpline leaves my previous networks (Vodafone and Orange) at the starting block, despite being offshore which I really disagree with - work, like charity, should begin at home, and off-shoring, like outsourcing, is a totally false economy.
Rating:
Reviewed by sean on 02/09/2010
got a nokia e63, never ending problems with it totally sick of the network, loads of people can never get a hold of me, th contract deal was good sounding and they told me, tht my area is good signal, quite funny i got a free sim card from giffgaff network, i got it today full signal every where i was in th yard, i onlytried it to be nosey lol, think i will still go back to vodafone.
Rating:
Reviewed by kelvin reed on 01/09/2010
just got a 3mobile htc wildfire and its fantastic signal never drops below 2 bars and i ordered it Friday 27th august and it arrived Tuesday 31st august all in all fantastic service so far
Rating:
1 - 100 | 101 - 200 | 201 - 300 | 301 - 400 | 401 - 500 | 501 - 513 | Next 100 Reviews
|
|
© 2003 - 2012 Landmark Internet Ltd | Legal Disclaimer | Page last published 11/02/2012 |
|
|
Sponsored Listings |
|
|
|
Similar Products: |  O2
O2 is part of Telefónica S.A. and operates in the UK, Ireland, Germany, the Czech... read more
|  Tesco Mobile
Tesco Mobile is a virtual network operator, making use of the O2 network for its... read more
 |  Orange
Part of the FranceTelecom Group, Orange operates in 220 countries and territories... read more
|
|
