Services > Mobile Broadband Suppliers > Vodafone Broadband
Vodafone Broadband provides mobile broadband internet for your PC or laptop using a USB modem or USB modem stick.
Features of Vodafone Broadband include:
- Download speeds up to 3.6 Mbps (USB Modem) or 7.2 Mbps (USB Modem Stick)
- Prices from £15 per month
- Available in over 100 countries
- Compatible with Windows XP, Windows Vista, Apple OS X Panther 10.3.9 or higher
Vodafone Broadband Consumer Reviews
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Displaying reviews 1 - 100 of 300 (displayed in order of date):
Reviewed by kate on 08/01/2012
absolute nonsense. Dongle is plugged in, light flashing, so USB port is working but it keeps either saying its not recognised, or the signal drops out. So basically it is a useless piece of plastic.
Reviewed by Bella on 05/01/2012
Have just found this site after googling 'I hate Vodafone GPRS' with some bad words. It is completely useless. At the moment it is disappearing every few minutes. I don't know if this review will even get sent. I cannot get 3G unless I stand on one hand with my laptop balanced on my toe. What a fraud!
Reviewed by Henry O'Flaherty on 23/12/2011
Is there a more useless piece of kit than a Vodafone "Dongle"? Considering it's performance,endurance and reliability, should it not be called a "Dangle"? It is in the same class as the Ford Edsel,the Amstrad E-mailer, the Sinclair C5 and of Itcourse the chocolate teapot. It is as useful as teats on a bull,and falls under the category of Cannot Recommend A Purchase.
Reviewed by Abdulaziz on 03/09/2011
worst dongle i ever had,very very slow speed, signal ranges from one to three whether I'm indoors or outdoors but either ways performance is zero because web pages simply won't load or maybe load half and then gets stuck.Exact location: Great Ormond Street, London I will ask for a refund as this is a worthless dongle
Reviewed by Mark on 24/08/2011
Dismal. Despite having a signal which is apparently excellent, my connection is ranging from 150bps to the dizzy heights of 22Kbs. Broadband? This make dial-up look like a turebo-charged option. Utterly dreadful. Have tried it on a laptop and two notebooks - all same results. Have since googled and found that what I experience is typical. Vodafone mobile internet is effectively unusable. It even times out on its own site it takes so long to download. Last time I use Vodafone fraudband. Useless and customer service TRULY could not care less. On the upside, I gather every other provider is at least one order of magnitude better.
Reviewed by Andy G! on 13/02/2011
Damn! I wish I had visited this site regarding this device before committing…This dongle, to be polite is rubbish! I am in the centre of a city…Some days (rarely!) it does come up with “Good Signal” Mostly it does not… It drops off in the middle of a page change and the frustration of looking at blank IE pages is beyond words…This has to be a huge miss-selling of a devise/system not fit for purpose. I have just had a laugh at the advert on their site which tells you of all the remote places you can use it...”Never be without your internet on the train…” Well I use the train a lot and this internet does not work on a train...a lot! Now I am getting the mantra “I will have to pay a fee come off the contract…” Well they are going to get the mantra back “Goods/Service not fit for purpose…” I’ll let you know…
Reviewed by Stuart Townsend on 19/01/2011
I have had this dongle for 2 years. Very rarely I get the 3G symbol. Even with the 3G symbol the connection speed is frustrating. Data transfers stop mid flow forcing you to start again which results in more costs. Our business uses 3 and O2. I'm am the unfortunate 1 using vodafone. Sorry Vodafone but it's utter garbage. PS. I'm live in a major city so would expect better.
Reviewed by Paul on 06/01/2011
Content Control - UK Vodafone blocks more sites than China State security. Totally disappointed.
Reviewed by Tom on 27/12/2010
Stick with Pay-as-you-Go only - alot of headaches saved.
Reviewed by stuart nite on 14/12/2010
this is probably one of the worst purchases ive ever made it has caused me 4 days of being with out my laptop when it does work it disconnects when ive got full signal and seems to do this regularly for no apparent reason It changes vpn settings by itself meaning i have to reset them sometimes 3 - 4 times for an hours surfing DO NOT BUY A VODAFONE LITE PAYG DONGLE there are others out there that will give far batter service !!!!!!!!!!!!!!!!!!!!!DO NOT BUY !!!!!!!!!!!!!!!!!!!!!!!!
Reviewed by Steve Aggrieved on 02/12/2010
DO NOT BUY THIS DO NOT EVEN CONSIDER THIS ANY OTHER SOLUTION IS BETTER THAN THIS. We have had two dongles for 18 months now and the best speed is 56k .Vodafone are without doubt the most mercenary ,ignorant, unhelpful, lying corporation I have had the misfortune to be a consumer from. Orange and T mobile have joined forces and have 98% 3G coverage Voda....about 70% 2G .It will rob you of time wasted with frustration ,and topped of with brainless staff who dont care if you had ten lines with them or even if you are going to leave the network after 9 years .They have your money,they have your contract, you will pay, and if you want to walk.... they will charge you for all the outstanding time left .Anyone who comments here and says its great, is a Vodafone employee.
Reviewed by Podge on 20/11/2010
Absolute rubbish. Very slow (if it works at all) and drops out the moment I try to download a large file. Vodafone Australia say that I have a two-year contract and I can ditch it at the end of two years. Very disapointed.
Reviewed by jm on 17/09/2010
Mobile dial-up more like, very slow connection speeds despite their website saying that the signal is excellent in the area. Can't download files more often than not, they stop downloading half way through. Have to phone them up to remove website filters, inconvenience to say the least. Their customer service pass you from pillar to post, ending up with a costly call that didn't achieve anything. Considering that Vodafone is a telephone service provider, their support phone lines are of incredibly bad quality. I would urge anyone considering purchasing their services to do their research and find a better alternative.
Reviewed by Eddie on 10/08/2010
absolute piece of rubbish, haven't had a decent signal since buying it despite vodafone customer service trying to persuade me otherwise...they had the nerve to try and convince me that the connection was fine...i wouldn't be on this forum if it was...i tried bringing it back to the shop and they said they wouldn't accept it unless i talked to customer service first and raised a ticket...total monopolistic rubbish - avoid like the plague - awful
Reviewed by Tim on 01/08/2010
Be careful! If you're in Australia don't sign up for this product... it is slow and drops out *all* the time.
Reviewed by Garryc on 29/07/2010
Got Vodafone internet dongle. Keeps dropping the connection - very annoying when filling in online forms and whilst on email. East London so should be no reception issues.
Reviewed by alang on 26/07/2010
Shaun "this dongle works great, pitty (sic) the rest of the noobs
on here are giving it a bad name. brill for mobile surfing", going
by the amount of negative comments there seems to be an awful lot
of "noobs", over the years I have used almost every flavour of connection
from POTS, ISDN, T1's and Fibre, domestically from the early days
of dial-up for BBS, through BT, Tiscali, Orange, NTL and on wireless
used O2,3, T-Mobile and now Vodafone, its safe to say it is the
poorest network I have ever used, much of the time even slower than
dial-up despite living in a densely populated urban area with a
lot of antennas within a mile radius, it's not the computers (tested
on many in a lot of places using different OS's) it's the network,
the point is "I pay a service provider for a product I acquired
promoted to me in a way that makes it a worthwhile purchase" Vodafone
Mobile "sub-Broadband" does not meet that criteria by any stretch
and I will leave the court to decide the legality of that claim.
Reviewed by Julie on 24/07/2010
Further to the comment i wrote with regards to the K3570 & K3565
the PROCESS of REGISTRATION for TOPPING UP and registering with
My Account is fairly simple. You DO NOT NEED to put the BROADBAND
SIM into your phone for you to RECEIVE the SECURITY PIN NUMBER.
All you have to do when you have the registration screen up is enter
the BROADBAND PHONE NUMBER (which is SHOWN on the left hand side
of your screen when you are logged onto the network) onto the MY
ACCOUNT screen and fill all other details in....you will AUTOMATICALLY
RECEIVE the Pin Number on your normal mobile phone..the details
of which will have already been input at some point. I hope this
answers any problems you may have on this point. Just to review
I LIVE in THE STICKS (Rural Area) using the K3565 Dongle PAYG on
a LEAD and yesterday watched STREAMING the Grand Prix Qualifying
sessions. There is not a PROBLEM with the SIGNAL or QUALITY of the
MOBILE BROADBAND VODAFONE is offering maybe if you have Bought the
K3570 take it back and BUY the K3565 it has the better software
than the newer version. I am quite happy to post my telephone number
if anybody has problems setting this PAYG Dongle up. They can phone
me and i will talk them through it. Julie
Reviewed by Julie on 24/07/2010
I purchased the new K3570 PAYG dongle 3 days ago (Having bought
a new laptop 4 days earlier and having got that settled down) and
then spent ALL DAY (or nearly)trying to get it to work. In desperation
i phoned Vodafone and eventually got a "Techie" who knew what i
was talking about...to cut a long story short and 50 mins later
when he realised it was the K3570 and had all the product references
he stated that some wouldn't work because the software on them was
not compatible with networks in this country!! His advice was to
go and buy the K3565 which i promply did and HEY PRESTO 15 minutes
later i'm online and streaming, even though i live in the sticks
in a rural area. One thing i found is that the DONGLE is BETTER
on a LEAD rather than being plugged straight into the USB port.
Reviewed by David on 23/07/2010
LoL, it sucks, I almost never get 3G connection, almost GPRS all
the time and it even only have "Poor" or "Very Poor" signal. Besides
that, if u forced it to be "3G Only", when the signal goes down,
its the same as disconnecing. what the hell, Broadband disconnecting?
It is no better than 3G Moden/HSDPA...
Reviewed by Dominic on 23/07/2010
I agree, vodafone used to be good, much better than 3 mobile broadband
- but now it's SO SLOW. I got a dell mini 9 laptop bundle with my
vodafone - that just overheats and has blown 3 times now. Dell have
fixed it but when it's warranty expires in Feb 2011 it's going in
the bin, as is vodafone so called 'broadband' My advice is DON'T
get ANY mobile broadband! It's just awful. I'm trying to set up
a website and it's totally useless, even dialup on my landline is
faster at 46kb/sec. My vodafone only manages about 14kb/sec but
mostly it runs at 14kb/sec or worse 360bps - and browsing the net
is like trying to run through treacle. AVOID if at all possible,
or get a PAYG so at least you can bin it if it's no good. For god's
sake don't sign up for TWO YEARS like they are trying to get folks
to do now!
Reviewed by K. Jarvis on 20/07/2010
The Vodafone mobile broadband dongle worked well when I first entered
the contract, but over the last 4 months or so the speed has dropped
to the point of stopping on many occasions. I have just bought a
pay as you go version, again vodafone, and I have the same problem
with speed on that one. For this reason I will be giving up the
Vodafone broadband and sticking with my Blackberry for emails and
light browsing. i don't recommend the product in it's current state.
Reviewed by Pau on 19/07/2010
Regarding my last post, I managed to register by simply phoning
customer services. It took me 5 minutes. Why don't Vodafone tell
you you can register this way, instead of making you run round in
circles! Now, I have to find a way to turn off Content Control
Reviewed by Paul on 18/07/2010
I swithed from the appalling PAYG 3 Mobile Broadband to Vodafone
a PAYG dongle. The connection, so far, is far better than 3, but
the procedure to register an account with them so as to top-up is
overly convoluted. As I understand it from an email from Customer
Services, there are 12 steps I have to take to register an account:
1) To register your pay as you go broadband number you need to first
insert your broadband SIM card in a mobile phone and then follow
the registration steps. 2) Once you'll receive the security PIN
on your phone. You can complete your registration process by entering
your security PIN and then you can put your SIM card back to your
pay as you talk stick. 3) To register your broadband number you
need to access the Internet from different source. e.g. Cyber cafe.
4) Go to www.vodafone.co.uk 5) Click on "My Account" 6) Click on
"Register" 7) Enter Mobile Telephone number. Click Submit. 8) A
proof of ownership security code is sent as SMS. 9) Enter security
code 10) Enter Account details to confirm Account Holder. Click
Submit. 11) Enter user details - name, DoB, username, password and
secret question. Click Submit. 12) Confirmation message shown and
confirmation email sent. Not having registered an account yet, I
have the feeling that these steps won't work anyway, and I'll end
up ditching their dobgle and finding a new provider. Does anyone
know of a simpler way to register?
Reviewed by yan on 16/07/2010
I got a 30 day contract with a 7.2MB dongle from vodafone, but on
a speedtest the connection only just reached speeds of 1mb so although
vodafone claim speeds of "upto" 7.2, they fall far short. I quickly
cancelled my contract as Three PAYG was much faster.
Reviewed by dave wilkinson on 14/07/2010
same as everyone else, when it works its good, but majority of time
vodafone throttle the bandwidth to the point where you give up trying
to use the darn thing dont touch
Reviewed by Derek on 08/07/2010
I recently bought a cheap K3565 Vodafone dongle from Maplin Electronics.
(About £25.00 with a 3Gb data allowance preloaded.) According to
Vodafone 3G was "Very Good" at my postcode location. Plugged the
dongle (on a lead) into my Windows XP box and within a few minutes
Voda's "Mobile Connect" software had installed itself and I was
able to access the internet. Now, here's the odd thing... despite
Vodafone predicting a "Very Good" signal where I live the software
reported that my signal was "Very Poor" (one bar) and yet everything
seemed to be working perfectly. I did a speed test (Mobile Broadband
Genie) and noted that: Download speed : 2.3 MBs. Upload speed :
300 kBs. Not bad. Utorrent works! VPN works! Skype works! And all
with a "Very Poor" signal. Don't quite understand what's going on
here but as long as everything stays like this I'm going to forget
about signal strength!
Reviewed by lb4406 on 07/07/2010
Bought a Vodaphone PAYG Broadband SIM as a backup for my 3 SIM,
because on that particular SIM the credit stays active for 270days
instead of the usual 30. Reception has been rubbish, sitting here
typing this according to Speedtest.net I get 3meg on 3 on 0.75 on
Vodaphone. (Both in the same dongle). I've not found usable 3g signal
anywhere on a Vodaphone dongle, interestingly my mobile phone on
Vodaphone in front of me has a full bars on 3G signal and if I do
I wireless tether to it I still only get 1meg
Reviewed by Nigel on 04/07/2010
Unbelievable seeing so many others with exactly the same problems
as I'm now getting with Vodafone. Contract for one year ended 2+
months ago. Was perfect for that time and useable for daily internet.
In the last 2.5 months the speed has deteriorated massively and
for the last monthish it is hanging, disconnecting etc., unuseable
and frustrating most of the time. (I have the black USB Pro on monthly
contract (now month by month roll on)). Have reported this a number
of times to Vodafone. Did the SIM swap and 'put it in a Vodafone
'phone' rubbish. I suggested they can't cope with all the new (eg.
iPhone) users in my heavy use area (Bristol) but they denied this.
My other synical view is that all contract-finished users have their
service drastically reduced to make them go and buy a new one. I
suspect a bit of both (or a lot of both). I too have had the story
that the K3760 dongle is notoriously unreliable and I can go and
upgrade to a newer, reliable service from Vodafone ! Didn't mention
I had to have a new long term contract until I went to the shop
though! No way I would do that if this is the service I will get
and they indeed can't cope with the user data demand anymore. Speed
even got to superb levels earlier this year, often 3 to 5 mbps in
my area. Can't believe all these dongle are suddenly self destructing.
Would say steer well clear of Vodafone mbb now. So many people can't
be coincidence. Just wrote all the above, signal connection and
timer ticking away, then got blank page and 'Can't Open Page - Server
has unexpectedly dropped connection'. Luckily I copied it all before
pressing send, so the Vodafone despicable unusable service didn't
get me!! Will try again now..
Reviewed by John McCulloch on 30/06/2010
Internet access using the Vodafone dongle is barely usable. I travel
all over the UK and have found the data rate to be universally awful
wherever I have been (including Central London, Cardiff, Manchester
and Glasgow). God help you if you're out in the sticks. Rural coverage
is next to none. Vodafone mobile broadband is an expensive service
and fails to deliver on every front. Just avoid it.
Reviewed by jason on 25/06/2010
Vodafone are ABSOLUTE RUBBISH got molibe broadband on a 2 year contract which is nearly finished THANK GOD , but service is so bad I cant use it,paying 20 pound per mounth for something that does not work ITS NOT RIGHT BUT THAY GET AWAY WITH IT ,they don't CARE if it works or not they just want your money ,telling all my friends to stay away from vodaphone and as many people as i can .DONT SIGN A CONTRACT WITH VODAFONE !!!!!!!!!!!!
Reviewed by AndyHop on 23/06/2010
Bought PAYG dongle rubbish cant download anything as always being
timed out.Got parent control turned off in shop FOC (take proof
of ID).Thought that might improve speed but no.Only good for email.
Reviewed by Peter on 22/06/2010
The promised speeds are nowhere near what one actually receives
as download speed, try 0,4Mb as norm
Reviewed by PD on 17/06/2010
I bought the wireless pay as you go mobile dongle, as I need net
access when I am in the UK. When I tried to top up after my first
month, I found out they would only accept UK registered credit card
payment. I tried to use the online service, but it never made it,
it downloaded megs of data but the site was so bad, in the end I
had to go to a shop to get a top up card. I tried to call their
customer serices and after 5 minutes of being bounced around a call
waiting system, given long lectures on how I could top up on the
web, or at a bank machine etc..etc.. I finally got the option to
talk to someone... or rather..." Customer service is now closed"
message! The connection sometimes is good, but if your hoping for
downloads, forget it, the service is continually interrupted for
minutes at a time. Im just very glad I didnt sign up for a contract!
Reviewed by dale on 11/06/2010
a year or so ago i started acontract with vodaphone untill that
point i had a 3 dongle and every week it was a new problem , after
explaining this to vodafone the nicly set my dongle up as a buisiness
user as there helplines are much better for a whole year i havent
had to use the help l,ine but.....in the last few days after 6pm
the dongle will connect to the 3g network but will not connect to
the internet , iif i manually swap over to gprs it will connect
fine (if very slow) my point is the signal is there but vodafone
need to ramp it up to cope with all the new customers as said this
is the fgirst problem in12months but its a biggie !!!
Reviewed by paul jones on 07/06/2010
Vodaphone recently sent me a bill sayin i had gone over my monthly
download limit,when i checked my downloaded data it said that i
had not.So i wont be buyin no more products from vodaphone as they
simply cant supply me with equipment that actually works.People
need to be careful and question every bill.I have phoned them several
times asking for a solution as the bill i received has an extra
£141 added on,which im not going to pay caus i spoke to a voda engineer
and he said the software supplied with the "dongle" is corrupt.
Reviewed by Robbie on 06/06/2010
All those people who are saying vodaFAKE and that they are cods
and criminals need to calm down you just picked the wrong mobile
broadband servce.Get a life.Just switch to another network. Anyway
I found Vodafone to be brilliant. Nearly always 3G+.Hardly ever
GPRS.Somtimes it's even faster than my old broadband!
Reviewed by helena on 04/06/2010
new to vodafone dongle struggles to get signal and downloads constantly
interrupted by loss of connection so why am I so disappointed????
Reviewed by sanjiang on 04/06/2010
it's no good for mac users: my macbook crashed several times and finally died.
Reviewed by Doug on 02/06/2010
Very poor speeds and unreliable connection especially in London.
The software's poor too, necessitating a reboot every time the connection
drops (which is often.
Reviewed by Richard on 22/05/2010
Reviewed by Chuck on 22/05/2010
Just got prepay. Extremely slow even with a "very good" signal.
Very dissappointed especially after all the "award winning" hype.
Reviewed by ellen on 18/05/2010
was excelent a year ago now its the worst of all networks 3 and
a half hours to load a simple game un usaable.rating zero
Reviewed by James on 08/05/2010
Vodafone customer services suck - they just ignore you... After
over a week of sending emails, cause I ain't paying cross network
charges to ring them, and 3 actually ring you back within 48 hours,
I give up... Will not ever ever ever buy anything from this company
again... If you want cheap dog excrement then vodafone are for you!!!!
Reviewed by MarkC on 04/05/2010
My experience is the same as James Taylor's... "over the past couple
of months the service in central London has been unusable between
around 8am and 7pm. My modem will connect up but beyond that there
is no service. Nothing works: DNS lookups, web access, email access."
Customer service told me to put the SIM in my 3G phone for a while...
I suspended disbelief and tried it... absolutely no difference of
course. When are they going to sort this out (:-|) Looks like '3'
of T-Mobile are the people to move to... DO IT NOW, EVERYONE!!!
Reviewed by Phil on 03/05/2010
I just switched from monthly to PAYG (because with monthly you pay
through the nose for more than 5Gb whereas with PAYG you can just
top up). However, my download speeds have gone from 1.5 Meg to 400K.
Ping times increased from 100 ms to 300 ms. Same signal strength
(excellent) just the PAYG SIM rather than the contract SIM. I think
Vodafone must be throttling the ppbundle.internet access point that
is used by the PAYG SIMs.
Reviewed by simon on 29/04/2010
vodaphone broadband is a total shambles, the worst aspect being
the "content control", and their customer service is awful, untrained
staff who seem to know little or nothing and on most occasions are
rude. My advice? go to 3 mobile, hassle free mobile broadband.
Reviewed by Mark Rutherford on 28/04/2010
STAY AWAY FROM THESE BANDITS. I CANCELLED MY DIRECT DEBIT AND THEY
SENT MY PAYMENTS TO A DEBT COLLECTOR SERVICE. I HAVE RUNG THEM,
WRITTEN TO THEM AND THEY ARE STILL TAKING MONEY FROM ME.
Reviewed by James Taylor on 28/04/2010
My experience for a long time was positive. However, over the past
couple of months the service in central London has been unusable
between around 8am and 7pm. My modem will connect up but beyond
that there is no service. Nothing works: DNS lookups, web access,
email access. When I get on the train at Waterloo in the evening,
at some point after Vauxhall it often starts working. Clearly, their
internet servers (rather than the mobile network) are saturated
and I guess they're giving priority to iphones since they started
selling them. When I finally got through to customer services (they
wouldn't reply to my emails) they told me I was a liar. They also
demanded 30 days' notice to cancel even though they're providing
zero service. Great.
Reviewed by Ian on 28/04/2010
I live in accomodation where everyone in the whole residence depends
on mobile broadband for internet. I bought a PAYG dongle from vodafone.
The shop assistant did say that speed would depend on how many other
users were online and I could get a refund if I wasn't happy. In
usage, I did on one occasion get over 3Mbps - this was at about
3am one morning. Every other time I tried, it would only connect
at 56Kbps, I could barely even check my webmail. I returned the
USB and took out a T mobile dongle; I get 3Mbps or more no problem
Reviewed by sam on 26/04/2010
Connection....at the moment pretty much non existant....go over
ur allowance and u may have to sell your house in order to pay the
ridiculous charges added on top....altogether absolutley rubbish...i
would prefer not to have internet at all than go through the hassle
i have with this pile of rubbish....luckily my contract is about
to end and i couldnt be happier...
Reviewed by JAMES on 24/04/2010
PAYG Mobile Broadband is a joke... A 56k dial up with a crank on
the side would be quicker and more reliable... Customer services
in store are useless and online is obviously somewhere in the 3rd
world that doesn't use the same software that the poor sod who is
a customer is using. Try 3 at least they have the common sense to
call you if you email them unlike VF. AVOID AT ALL COSTS!!!!!!!!!!!!!!!!!!!!!
Reviewed by Anabaric on 22/04/2010
Pay as you go Dongle, works well enough at home, use the flying
lead and have dongle away from PSU etc. I manage to play some MMO
gaming over connection so can't be that bad.
Reviewed by lisa on 19/04/2010
I have just bought a voda dongle, (reading the reviews i wish i
had not bothered) when i am on the move in car etc it works fine
but as soon as i come home the signal goes to very poor, has anyone
any idea if there is anything i can do to strengthen the signal
whilst im at home? Thanks
Reviewed by shaun on 16/04/2010
this dongle works great, pitty the rest of the noobs on here are
giving it a bad name. brill for mobile surfing
Reviewed by huskyboy on 15/04/2010
Vodafone Broadband is the absolute pits! It is expensive and the
service is dire. If you are unlucky enough to exceed your monthly
allowance you will get buttfucked by Vodafone on the extra charges.
£12 per Gb!!!! Connecting is a joke and staying connected, when
you finally get on, is also a joke. Customer service is none existent.
Call centre staff are all numptys and don't give a toss about you,
the mug, who is paying their wages. I can't wait until the contract
is up so that I can change.
Reviewed by joy on 09/04/2010
Reviewed by LiverpoolDave on 02/04/2010
Looking through these comments it looks like the Liverpool Branch
are particularly nasty ... I'm not the only one to have had a problem
with them, I see.
Reviewed by Kim on 31/03/2010
Bought a Vodafone dongle yesterday was told that it would give me
really good connection! Yeah, right! It took us ages to get on it,
then we couldn't connect and it wouldn't take parental controls
off! I am taking this back to the shop a.s.a.p and getting my money
Reviewed by Dior on 31/03/2010
I purchased a vodafone dongle today after I was told at the shop
that it was excellent, all I can say is that it is absolute terrible,
it is slow, and it has just taken me over an hour for a page to
load and when it did load only half of the page came up, I have
also been having problems in watching music videos as it just cuts
out even though all the bars are full and is showing good connection,
I will be taking this load of rubbish back to the shop tomorrow
and I will get my money back, please do not buy this product as
you might as well flush your money down the toilet, I have only
had the damn thing for less than a day and I feel that I need a
course of anti-depressants or something along those lines as it
has driven me crazy.
Reviewed by Raivis on 23/03/2010
i hate ,hate, hate it keeps on cutting out every 5-10 minits
Reviewed by craig on 21/03/2010
i have vodafone dongal and its slows as out pure rip off takes ages
to upload pages and doese not upload vidos or music and its says
verry cood signal every time i connect. i also have t-mobile dongal
and its mint uploads in a flash so if your vodafone dongals lyk
myn get t-mobile best one you can get
Reviewed by Toby O'Brien on 19/03/2010
Vodafone Dongles are a con. I have one, and 2 months later I have
decided to break the contract taht I have no prove of becuase they
never sent me one. They never told me that sending a text usign
this device is chargeable to me. I have found this out today after
getting a £63 bill. They are the biggest con artist going. I am
cancelling the contract and I am going to refuse to pay them, they
can take me to court if they wish but for £400 would you bother??
Reviewed by Lucy on 18/03/2010
Is any one having a major issue with Vodafone dongles or is it juts
me. Mine never wants to be dected...the lights are flashing but
I keep getting a 'USB not recognized' pop up , on the off chance
I do get connected after unplugging and pluggin the dongle into
my lap top like a million times , it only stays connected for 5
mins max ! When I complained to vodafone they say its a nationwide
issue and they are aware of the problem ! I plan to take my dongle
into a store this weekend ( along with a dodgy phone ) to see if
they can do anything , but I am not holding my breath ! I'll be
glad when I am rid of the thing !
Reviewed by grant on 16/03/2010
i have a 3gb voda monthly dongle cannot fault the speed .i have
installed d100 router and runs 2 notebooks wireless fine for emails
etc...better than being a land line slave....
Reviewed by A. Parkinson on 11/03/2010
Extremely hit and miss performance, and coverage indicator (GPRS
vs 3G) bears no relation to actual download speed whatsoever. It's
not just Vodafone. I have an 02 sim and a Three sim, they're all
as guilty of overstating their performance before you buy. Conclusion:
mobile broadband in the UK is a total con.
Reviewed by Graham on 10/03/2010
While not as fast as Vodafone claim, I have been completely satisfied
with my mobile broadband. I live on the outskirts of Brighton, virtually
in the country, and yet I consistently get an excellent 3G signal
- fast enough to stream I-Player with only occasional pauses (maybe
once or twice in an hour's program, sometimes none at all). Downloads
are consistently fast and fuss-free. I also found it worked very
well in Edinburgh and Stirling, when I tried it there.My only gripe
is that it is too easy to go a little over the 3 GB limit and get
stung for double the bill the next month (because it's £15 for the
first 3GB and then another £15 for every GB thereafter), but that's
because I'm watching so much TV with it! Highly recommended.
Reviewed by Alyson on 08/03/2010
£30 waste of money.. slow internet and a lot of web pages just wont
Reviewed by Wooie on 05/03/2010
The Vodafone mobile dongle does exactly what it says on the box.
All things considered it`s not bad as long as you are patient. It
will never be as good as home broadband but you get what you pay
Reviewed by Martin on 01/03/2010
I've been trying to get my fathers PAYG modem to work properly for
over a fortnight. It worked (slowly) for about 6 months but now
websites simply don't load. The following is part of an email from
Vodafone technical - "Just to confirm that the issue with the homepage
re-directing to top up page – and other websites not displaying
at all is a known issue, and we can confirm that this is under investigation
with no fix at this time". To be fair they supplied a replacement
modem but that's just the same.
Reviewed by storey ann on 27/02/2010
ium narked ive got parental guidance on my dongle with no idea how
to get rid of it help please
Reviewed by Brianc on 24/02/2010
I use Vodaphone PAYG. It's been ok, reliable so far, I'm in London
SW8, nothing special. But the figures above are all wrong. You do
NOT get 20Gb for £25 you get 5Gb and a 24month contract is compulsory.
If you look at mobile broadband sites lately it is getting harder
and harder to figure out the real costs.
Reviewed by Me on 21/02/2010
I would advise trying the 1 month contract 3GB option. That way
if it doesn't work for you it can be cancelled at a months notice.
On the Website it says my coverage is excellent in reality I get
1 maybe 2 bars. In usage the speed varies from 0.1 to about 2.5Mb
(normally about 0.5 to 1.5Mb. For the £20 one off cost for the dongle
and £15 a month rolling one month contract it seems good value and
if the service goes downhill just cancel with a months notice. It
would not be suitable for on line gaming or streaming media compared
to a fixed line ADSL connection.
Reviewed by G LANDER on 14/02/2010
For the last few days my vodaphone dongal has not been working right
other people have had the same problem the connection is strong
but its unable to locate any web pages its download speed has always
been slow wanting 24 hours to download a 45 min program do any of
u no the problem vodaphone arnt saying owt and they are still chargeing
even though after 2 hour it still hadnt found a web page thanks
Reviewed by Ian on 12/02/2010
Checked area for coverage. Was told excellent,but in truth I am
lucky to get one bar.Very dissapointing.
Reviewed by ken scott on 02/02/2010
I live in Central London and I can't seem to get a connection to
Vodafone 3G and when I do it only lasts for a few seconds or so.
The GPRS is a more reliable connection but it takes forever to do
anything and my patience has usually been drained after 10 minutes
or so anyway. I think I'll go back to having a home connection.
Vodafone broadband is very disappointing, extremely frustrating
and a complete waste of my hard-earned money. I would have given
it no stars but the minimum is one so...
Reviewed by ant on 02/02/2010
Reviewed by Carole Virgo on 27/01/2010
I have a pay as you go dongle which I bought last year. So far I
have only been able to use it once, on holiday, as there is such
a problem accessing a mobile mast where I live, and it is not an
Reviewed by Claire on 27/01/2010
I have exactly the same problem as harry (posted 9th Jan) I have
no connection in my area and have not done for 12 days with no news
of it getting fixed, spent £40 on dongle and paid £15 for net,what
so now I have to spend another £55 to get a connection elsewhere!
that cant be right!
Reviewed by Matt on 24/01/2010
Have Vodafone 3GB package and managed to connect for about 3 minutes out of 76 hours watching the 'connecting bar....'. When I took it back to the shop after 8 days to complain that the service is virtually useless and not fit for purpose - Was told by the customer advisor 'scientists' quite a few fairly tales about possible software-hardware compatibility issues and that 7 days return policy has just expired. Stuck with a piece of plastic for another 18 months? No chance - I reported them to the Office of Fair Trading the same afternoon and will not take hesitate to take them to court if they charge me for the service I didn't receive. Go on guys - whatever contract yo signbed for is irrelevant unless you're not getting the servie you're paying for. And don't waste your time with the endless calls to the customer service. Return the hardware back to the shop, stop paying the mobile broadband part of your bill and refer them to the OFT. If charged for the useless se rvice - lodge the Small Claims action without delay. It's easy and straightforward. I've done it 6 times so far against all sort of companies (insurers, telecoms...etc) and won back my money every single time to the last penny, including costs.
Reviewed by Paul on 22/01/2010
Ive found Vodafone PAYG broadband is useless for anything more than
basic email, and pray no-one sends an attachment. Never connected
to 3G, often only connects to EDGE and is so slow its not worth
the effort. Cant even check the lottery results due to "content
control" and have to go back into town to cancel this. Why not make
turning it ON the option? Glad I didnt go for the contract option.
Reviewed by Wendy on 21/01/2010
Well I was duped into having the stupid BB dongle & totally mis-sold
this, as I was told it wasnt a new 18 month contract, now they want
£107 off me now that I've realised the lies after viewing my NEW
plan online and I want to cancel. They keep saying its in the notes
that I accpeted the new contract, but I know I specifically asked
if it was going to be a new contract & the advisor lied. They are
criminals, liars and thieves!!!!!!!!
Reviewed by Chris on 21/01/2010
Vodafone 3G Network is good. As the normal 3G speed i get is like
4.8MB on my iPhone. But last time i speedtest it again and had 6.2MB.
The only reson people say the service is slow becuase they are in
a GPRS area and needed to be in an Vodafone 3G area. There are also
good coverage in the UK as they are currenly the fastest at 14.4MB.
2010 will be upgrading to 28.8MB. They are also increasing the coverage
Reviewed by LBD on 20/01/2010
Haven't experienced any drops at all. I took the time to check out
the coverage map before I bought the dongle, and was satisfied that
it would meet my requirements. It did what it said on the tin. Signal
strength varies between 1 and 3 bars, but as I want to string my
1 gig allowance out as far as possible (4 months almost to the day,
last top-up) I stay clear of graphically heavy sites. As a result
the "slow" speed is perfectly acceptable. I never remember dial-up
reaching the speeds the dongle gives me, though my home broadband
blasts it out of the water. The benefit of the Vodafone pay-as-you-go
MB is that your allowance doesn't expire. At any other of the big
providers I would wasting money every month, so it suits me fine.
The content control is big brother, though, and is the same insult
to personal integrity that any kind of imposed censorship is.
Reviewed by RMH on 20/01/2010
Skodafone? What an idiot 1. Vodafone are not the biggest network
in the world for nothing. 323,000,000 customers don't just appear
from out of the blue. 2. I don't own a Skoda but you obviously know
nothing about cars. If your trying to hint that skoda cars are bad
then your calling the whole Volkswagen group poor which also own
Audi which also own Bugatti. KNOW YOUR FACTS BEFORE YOU SPIT YOUR
Reviewed by claire on 19/01/2010
cant stand vodafone its so slow and i can hardly get online and
when i do i get cut off not long after
Reviewed by Mike P on 14/01/2010
Skodafone- enough said.
Reviewed by Harry on 09/01/2010
To: 'firstname.lastname@example.org' Subject: Complaint Vodafone Service
Dear Sir/Madam, I am writing to express my disappointment in the
service that your company is providing. I have entered in an 18
Months contract for Vodafone Broadband, On the 27th of March, my
internet has ceased to work, there is a strong signal on the dongle,
but nothing is being downloaded. Now, on the 30 March, I phoned
and complained about this situation. I been told that there is a
problem with the Mast (network) in my area and the engineers are
working on the issue. On 2nd of April, as there was still no internet
connection, other than for a few minutes, now and again, I phoned
again customer service, and again, been given the same reply: the
engineers are looking into the matter, but no fixing date has been
given. On 6 April, I phoned once again, and been told that you’re
migrating the systems therefore nothing can be done at that stage.
Today, 7 April, I phoned once again, and after being put through
from one department to another, after 1hour and 23 minutes on the
phone, I got the same message, this is 12 days later, “we
are aware of the issue, our engineers will add your number to their
date of base and will let you know when the issue is going to be
fixed”. This is absolutely ridiculous. I am paying a service
I don’t receive, and I strongly feel that you’re in
breach of your contract with me. In the same conversation, I have
asked to cancel my contract with Vodafone, and I have been told
that I cannot cancel unless I pay the remaining of my contract.
Could you please explain to me how this works? Have you conned me
to get into a one side contract only, are you only protecting your
interests? What about customers interests? If you cannot provide
me with the service that you have promised, why are you holding
me down to a useless contract? I have read through your terms and
conditions and I cannot find any articles that mention the procedures
that must be followed when service is not being provided. I am extremely
disappointed with the service I received from Vodafone, and with
the way your customer service staff deal with the customers. I would
like you to look into this matter and cancel my contract, without
any further payments, or I’ll have no alternative to take
this matter further. Look forward to hearing from you Yours Sincerely
This was sent in March 2009, now in January 2010 I cannot take their
dogs of me, Debt collection company FPC has been chasing me ever
since for £80, when I paid Vodafone for 12 mths of service over
£460. My advice to anyone reading this: Avoid at all costs. It seems
that I have no optoion left but to take them to court.
Reviewed by gregory on 08/01/2010
vodafone is absolute rubbish god i would never deal with them ever
why doesnt a company come along and wipe them off the playing field
god there is a dam market for it
Reviewed by Aiden on 08/01/2010
I'm a long - standing Vodafone contract customer with a mobile dongle.
No connection issues, no problem disabling content control, great
customer service and i get 3GB for ten quid a month. Getting rid
of my Pipex landline/broadband was a good move.
Reviewed by LiverpoolDave on 07/01/2010
Vodafone: Lies and Mis-selling - then they try and wriggle out of
it and deny they EVER told you there was good coverage. Shop staff
go from patronising to nasty and abusive if you go in and complain.
Reviewed by andrew on 05/01/2010
vodafone is rubbish and the only reason it gets one star is because
i cant give it zero stars
Reviewed by sarah on 04/01/2010
Although vodafone bb sort of works ok. I am concerned about privacy
& security. This content control thing (that other people coment
on, on this site) just seems to prove that vodafone is monitering
everything that we do.I will not be passing any sensetive information
whilst i am accessing the internet through my vodafone dongle.I
wonder if they will block me from sending this!.
Reviewed by DONALD on 03/01/2010
djt with regards to the content control on your vod payg stick go
to a vodaphone shop with proof you are over 18 such as passport
or driving licence and they will unlock it for you dont forget to
take a note of the phone number before you go to the shop i did
this and it worked without the restriction only drawback i have
found is it wont download webcams properly as the speed isnt fast
enough unless my flashplayer isnt working properly anyone else had
this problem with trying to download music etc any help much appreciated
Reviewed by djt2009 on 02/01/2010
Absolute con. For starters 1Gb costs £15.Way too expensive.Then
theres the "content control".Tried to go online to disable to be
told"Sorry not possible".Then tried the link to customer services
and guess what?no such page exists so I'm stuck with Content Control.Absolute
terrible service. Then there's the "timed out" on large files.Totally
dissapointed with Vodafone and changing to another vendor who are
cheaper,give 3 times the allowance and no Content Control.
Reviewed by James on 01/01/2010
Just as bad in Australia. slow, rude, usless support, slower than dialup! the funny thing is if you take it out of sydney the speed improves and never drops out. I hate vodafone, a terrible company
Reviewed by jim on 29/12/2009
works quite well where i live, fairly reliable & reasonable speed,
but it's far too expensive for what you get & vodafone content control
is very restrictive & i would only ever have any mobile broadband
on pay as you go & never have a contract, at least until the cost
Reviewed by John on 26/12/2009
Vodafone is absolute rubbish. I was caught between glowing references
for vodafone and other references which said vodafone was awful
and not to touch it. Well i really needed mobile broadband and went
for a Pay As Yo Go option so that I would not be tied to a contract
- and am i glad i did. Vodafone mobile broadband speeds are so low
and erratic that it is unusable except for anything more than the
most basic of use eg email.
Reviewed by alex broom on 24/12/2009
i hate it its slow, keeps on cutting out and the customer service
staff havnt got a clue when you phone them. dont waste your money
Reviewed by Sean on 23/12/2009
I am in charge of IT for a company using 100 Vodafone Mobile Broadband
Dongles, we have field based personal all over England Scotland
and Wales, operating Nationally we find that the 3Gnetwork is fairly
hit and miss, Vodafone did state at inception that it was only launched
in 7 major cities with plans to roll out to more area's in action.
As with all emerging technologies there are teething problems and
one of HSDPA Mobile Broadbands biggest issues regardless of which
network you choose to use is that of contention of bandwidth. Consumer
uptake has outstripped demand for a service which barely meets the
requirements of a modern business let alone the demanding always
on socially networked streaming media whores that consumers have
become. Things will get better but essentially for early adopters
well, you'll just have to put up with it. :) I think Vodafones service
is as good as can be expected, remember what fixed telephone broadband
was like in the early days, over priced and slow, and now look at
it 50MB connectivity from Virgin etc.
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