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T-Mobile Broadband
Product Rating   
T-Mobile Broadband provides a mobile broadband connection for your laptop or desktop PC using a USB modem or USB modem stick. This includes free access to around 1,000 WiFI hotspots in the UK.
Features of T-Mobile Broadband include:
- Download speeds up to 3.6 Mbps
- Prices from £10 per month
- Network coverage: 85% of the UK population, plus access to 1,000 WiFi hotspots
T-Mobile Broadband Consumer Reviews
(707 reviews)
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Displaying reviews 1 - 100 of 707 (displayed in order of date):
Reviewed by Seb on 07/01/2012
Very poor internet service, If you get scammed by one of their phone contracts and cancel the payment because the contract has actually expired, they cut off your internet until you pay an extortionate phone bill. A company to be avoided!
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Reviewed by Si on 03/01/2012
Ping times are high, coverage is patchy and they block outgoing email sent via some email providers.
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Reviewed by Denise Mahmood on 29/12/2011
i have tried for 3 days to fix security problems the internet is so slow its really a joke and the sad thing is the other networks are worse in the area i live. Tmobile was ok up until 3 weeks ago dont know whats gone wrong
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Reviewed by Jock on 27/12/2011
This horrid company scams it's customers with lies about fair usuage policy. Stay clear, and save your hard earned cash for those who deserve it.
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Reviewed by Ed on 01/10/2011
My T-Mobile broadband honeymoon is sadly almost over!Despite my previous affirmations of its prowess,i am moving to an area where there is very little 3G and no HSUPA whatsoever!It is a crying shame,as only a few days ago i attained 2.38mbps.You Tube continues to be superb-it`s bizarre how the speed suddenly ramps up on the aforesaid site,but the fact remains that if the signal is good,and even when it isn`t,T-Mobile consistently delivers.To be fair to the network,they have been really co=operative over the cancellation.I had to give 30 days notice,but as my moving date is unconfirmed,it`s not a big deal.if they get their act together in Sandycroft,5 miles from where i live now,i would rejoin in a heartbeat.I prefer the service to 3.Vodafone was good;Orange ok,and o2 is a joke-i would never ever commit to it,regardless of what their coverage forecasts say.
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Reviewed by scott on 08/09/2011
t=mobile are rubbish there fair usage policy is a joke and it is always disconnecting and it is slow and rubish dont go on t mobile for mobile broadband
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Reviewed by elias on 07/09/2011
Not been receiving sms messages that i usually get informing me of when ive gone over fair use policy or when my 30 days is about to expire, also so receiving text messages. Been like this for about 2months, has this been happening for any1 else? or can any1 help,maybe its a problem with settings, although i've never changed them
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Reviewed by Adam Sandler on 26/08/2011
Hello, I've used t-mobile mobile broadband for easily 3+ years the only problems i've had are. 1. I have one of the older dongles and it over heats so i connected up a fan that is stuck to the dongle (saved buying a new one). 2. The speed is quite slow compared to a NORMAL internet connection. (Not really a problem because you must understand it is wireless and travels a distance) Apart from that this is a win! I've used 3g,Vodafone,Orange in the exact same place (my house) as the t-mobile dongle and they all SUCK except from the t-mobile dongle! <3
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Reviewed by dave on 29/07/2011
constantly disconnecting for no reason,which it has just recently started doing,im suprised i managed to finish this comment,costumer service,typically english,dreadful,cant decide whether to hold onto it or go elsewhere,because basically its pretty much the same whoever you choose in uk,shameful service
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Reviewed by Ed on 16/07/2011
Haha!Turn on,tune in and drop out,Matt!no hallucinogenics for me.Kurt very pleased that all the plaudits for T Mobile broadband have been upheld in my own first-hand experiences!I had misgivings about switching,not to mention signing up for eighteen months,as I had only ever previously been on pay as you go.No issues whatsoever,I am delighted to report.Speeds just get better and better,even when only on one bar.I appreciate that in major cities,network performance might be substandard given the volume of users and file sharers etc,but here in Chester,I never have any bugbears in the slightest.I have been on V Mobile countless times on the phone side,with a consistently high level of service and value,so it was no surprise that the dongle arrangement also came up smelling of roses.After my debacle with Talktalk and BT a few years ago,I couldn't face the prospect of migration codes and all the behind-the-scenes aggravation and powerlessness that goes with it.Long live mobile broadband-if the recent trial of Fourth Generation technology in Slough is anything to go by,the days of slow connections,endless calls to helplines and gnashing of teeth on internet forums could well be numbered.My feeling is that any firm who takes up the gauntlet that T-Mobile have thrown down had better know what they are doing!To be fair,3 and Vodafone are also top notch.Orange has its moments,but(in my experience at least)O2 is extremely poor,beset with problems and limited Hsdpa coverage.From someone who deals with them all in the course of an average working
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Reviewed by Matt on 12/07/2011
I can't help but be taken by Ed's enthusiasm for T-mobile broadband but clearly he has taken some mind altering substances!
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Reviewed by Ed on 08/07/2011
Another foray into the wonderful world of mobile broadband!This is an update on my previous reviews of the T-Mobile service.I have finally managed to get the Accelerator software installed-it was laughably straightforward in the end,and I continue to be delighted with both speed and network performance.I have downloaded an app onto my android phone,which means if I wanted to get worked up over my bill,it is all there in glorious technicolour!I had deep-rooted misgivings about ditching 3 for this,but I am glad to say my leap of faith has been entirely justified!I never have any hassle whatsoever,and let's face it,how hard is it to shut the laptop down and restart it if necessary?I think I have had cause to do that once in ten weeks.Hardly a national emergency,methinks!T Mobile used to do both Plus and Max schemes a while back-the fundamental difference being that the latter supported Skype.In all fairness,if that was a feature that I depended upon,I would not assume it was included and blithely sign up-i would do exhaustive research and make absolutely sure it was!From what I can gather,VOIP calls do your internet allowance no favours whatsoever,so perhaps its just as well they don't permit it after all!
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Reviewed by irene on 26/06/2011
they advertise it as broadband, but if you ook in their own tos they say it's not a repacement for broadband....make your mind up tmobile. the dongles bought previous to feb 2011 were quite good as you could watch vids at non-peak times, but any bought after feb 2011 are useless, slow, disconnect too often, i bought 2 and both are rubbish. gonna enjoy smashing them up soon. and stop showing me that page saying i used up my fair usage coz i know i used it up weeks ago as it wasn't much of an allowance to start with.
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Reviewed by Ed on 23/06/2011
More feedback on my new acquisition T-Mobile dongle!Very very glad i decided to defect from 3 onto this.Last thing last night,my speed rocketed to an unheard-of 2Mbs!!Really impressed.Just been using You Tube-even with one bar on HSUPA,videos played with almost no lag or buffering.If i think back to my first foray into the Brave New World of broadband in 2002,Wanadoo just could not hold a candle to this!!Still slightly miffed that i can`t seem to get the Accelerator software invoked,although the chap i spoke to on the helpdesk seemed to suggest it was of negligible benefit overall.Well done,T-Mobile-keep up the good work!Ten quid a month for unlimited browsing and 1GB downloads,with no overage charges strikes me as more than fair.If you want to file share,do P2P etc etc,my advice is either get ADSL installed or opt for the 15GB option on 3.
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Reviewed by shellarins on 15/06/2011
Grrr bought tmobile broadband for ebay use and guess what - it won't load the pages i want to see, namely my ebay account!! Oh, i can get the bbc, fb, hotmail etc etc, but to actually use it for what i bought it forget it - the page is apparently still loading an hour and a half since i tried to load it last ....zzzzzzzzzz... total rubbish !!!!!!! Buy something else if you want to keep on top of your ebay account and be a good seller cos this service will get you slated for non response! SAVE YOUR MONEY - I WISH I HAD !!!
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Reviewed by Gogla on 13/06/2011
Don't do it folks, this service is the biggest ripoff of all time. You really have to try use this dongle for things other than browsing to truly see just how much of a con this service is. I live near central london, so i can understand if being in a densely populated area contributes to degrading performance. However if that is so, why not stop selling contracts to people. I have never felt rage to this degree in my life. I swear when this thing starts to play up like usual, if some idiot were to stand in front of me, mocking me, I would literally tear him apart in a fit of rage due to this service.
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Reviewed by Ed on 10/06/2011
Further to my review of T Mobile broadband a few days ago,I am still delighted with the overall performance of the network.The Street Checker seems to suggest the signal may be a bit hit and miss,but I have found the opposite-even at one bar,pages load quickly and there is minimal lag involved.To be fair,when it flits between HSDPA and 3G,there doesn't seem to be a lot of difference!I am a little stymied over the Accelerator software-have tried everything,including doing a firmware upgrade,and even after a chat with a very helpful chap on the Technical Support line,it still is not listed in my Settings options!Slightly exasperating,but I am not about to write to my MP over it.There's no way on Gods earth I am going to exceed the allowance,despite having been on it for hours on end over the past ten days.It must be said that the speeds do not seem to be as good as 3-i have done quite a few speed tests,and they are way down on what I am used to.The fact is that even You Tube,that notoriously data-hungry website,seems to play reasonably well,although having used 500mb in 4 days whilst on 3,it will clearly be a case of keeping that to a minimum!I don't do a lot of downloading,so 1GB and unlimited browsing is meat and drink to me.Granted I couldve done the same thing on 3,but I didn't fancy the prospect of overage charges,less still the 15GB thing,which for me is like trying to swim the channel when you are used to a couple of lengths at the local swimming baths.Other than the low-ish speeds,no complaints whatsoever!Now all we need is the eighty quid from Quidco,and we are in the clear!!
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Reviewed by mandy on 08/06/2011
DON'T CHOOSE T-MOBILE BROADBAND! I CHOSE THE £15 AMOUNT (THE SO-CALLED MONTH'S WORTH OF BROADBAND, AND AFTER A COUPLE OF DAYS I AM INFORMED THAT I HAVE 'GONE OVER THE FAIR USAGE POLICY' AND I'M ONLY ALLOWED TO 'BROWSE'...I CANNOT EVEN DOWNLOAD ANYTHING OR WATCH YOU TUBE. I PUT ANOTHER £15 WORTH ON 1ST JUNE AND IN SPITE OF ONLY BEING ABLE TO 'BROWSE' SINCE, IT NOW INFORMS ME THAT I HAVE USED ALL MY TOP-UP AND WILL HAVE TO 'BUY MORE DAYS'...IT IS A SCAM. BEWARE!
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Reviewed by Ed on 01/06/2011
What a revelation this service is!I had my doubts,having used 3 for as long as i can remember,and being a serious dyed-in-the-wool advocate of their service.I must confess to a certain amount of trepidation over "jumping ship",but speeds are good,the data counter seems to be watertight,the unlimited browsing stance is more than fair,and the Twitter/online support strikes me as glaringly obvious,yet hardly the norm these days.I have taken the Quidco shilling into the bargain,but for a service whose speeds seem fairly low if you take their own data at face value,it seems to work a treat!If this is the shape of things to come,then the next 18 months should be a breeze!My only gripe is the Accelerator software-the Support pages seem to imply it`s a doddle,but the option they cite is not listed on my menu listings.If it becomes an issue,i will cross that bridge when I come to it.Ten out of ten for first impressions and delivering on promises!!Well done!!!
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Reviewed by west london on 28/05/2011
Stats v.low no up/download capacity, i don't know why. What can i do to improve it at my end?
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Reviewed by Useless gadget on 15/05/2011
Just look at all the recent bad reviews and this is after t mobile reduced the allowance to 500mb and cancelled off peak times. The reason they did this they say was for a better quality internet experiences for customers. Don't enter a contract, you'll just end up with a useless piece of plastic. SUCK MY DONGLE
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Reviewed by steve on 17/04/2011
t-mobile Fair use policy is a joke and now they have lowered it further?. I got a 3 dongle now which uses the same network and somehow its a lot faster and more reliable with more download limit? Why t-mobile are you so bad? Only + point i found with t-mobile was the excellent customer service.
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Reviewed by Bobwasamug on 11/04/2011
Do not touch T Mobile Broadband, absolutely useless for speed!!!!! slower than dial up. I have briefly managed to achieve 1.8 BUT just wait a couple of seconds and it will reliably plummet to 0.00 try to download anything larger than.....lets see OH YEAH it doesn't seem to matter, first class mail will be quicker, This really needs a ZERO rating
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Reviewed by TERRORIZED BY TMOBILE on 02/04/2011
don't get tmobile broadband if you like music or want to watch internet tv or you tube. YOU WILL BE SORRY--AND BE STUCK IN A CONTRACT LIKE I AM! THEY LIED TO ME! THERE WAS WIFI IN THE MALL!
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Reviewed by TomTom on 30/03/2011
Avoid T-Mobile like the plague. My dongle is constantly slow and that's even if it can be bothered to work! I live in the city centre of Plymouth so signal shouldn't be an issue. I'd do yourselves a favour and choose another network as I will be too! 1 star is far too generous for them but 0 stars isn't an option.
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Reviewed by Caroline on 27/03/2011
Do not buy! If you do be prepared for the worst internet experience of your life. It can barely cope with ordinary text based web browsing, so forget youtube and downloading. My internet experience; read a web page, next page - connection timed out, 5 mins trying to reconnect lose patience and physically disconnect dongle etc, 10 mins later read second page. It's particularly bad at evenings and weekends (more than one person on network?). To be fair when I first got it, about 18 months ago, I was happy but it's been getting worse. You might get lucky and have no problems but I wouldn't risk it and certainly wouldn't get a contract.
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Reviewed by Sophie on 19/03/2011
T-Mobile. Hang your heads in shame! I chose a dongal for my facebook and stuff like that. Now as my wireless router has decided to break down. I'm VERY effed off with the service. It eats the money i put onto it. I topped up about £10 a week. And because i wasnt using it that much because i was busy, I came back to it the next week and EVERYTHING had gone, since I had about £8 left! Your a joke! Its extreamly slow, not allowing youtube? Pathetic. (Concidering I'm a youtube lover and i make videos on there in my spare time) I go to unlock it, and it tells me a need to input a credit card...umm yeah...how many 18 year olds do you know who have credit cards? For me? ABSOLUTLEY NONE! The only teens who actually have CC's are most probably the rich kids who can afford anything, and the teens over in America! SORT IT OUT!
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Reviewed by Denton on 13/03/2011
Extremely slow...Biggest loada rubbish i have ever spent my money on...total waste, especially their fair use policy.. If you really want frustration and anger in your life get T Mobile broadband...also get yourself a swear jar u will make a lot of money..Ha Ha..
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Reviewed by Carmen on 16/02/2011
If you want the worst internet experience ever, get a T-mobile broadband dongle. I cant believe they are able to get away with this atrocious service. Something needs to be done to this company. Constant slow service and dropouts. Even loading simple pages an eternity, kind of reminds me of when the internet was first introduced to the world... SLOW!
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Reviewed by sally greenwood on 15/02/2011
utter rubbish, cuts off constantly and usually when entering a hotel booking or data. Better off without t mobile dongle than having one so unreliable. Now on vodaphone, works a treat.
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Reviewed by dragon101 on 01/02/2011
big load of rubbish keeps going green and kicking me off facebook chat dont work its rubbish.....one big rip off
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Reviewed by jadee on 23/01/2011
t-mobile dongle is the worst thing ever ,, i wouldn't recommend it at all , i cant go on my msn...facebook chat dosnt work... it has slown my laptop down and i have only had it since November :/
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Reviewed by John Cayton on 18/01/2011
I am so mad about this service I'm in the process of posting all these complaints, In a E-mail to trading standards
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Reviewed by Lee Ames on 15/01/2011
Typical example of a rip off product,you pay £15 for 30 days full internet access)pay as you go),yet after 2-3 days you use up your entire "fair use policy",meaning the rest of the month is nothing but problems - constantly being disconnected,no viewing videos between 16.00 and 24.00 and a very very slow service.A terrible product,I'm sick of calling their support service,which is a call centre in Asia,who are absolutely useless.
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Reviewed by Tmobileisrubbish on 30/12/2010
It's very very very slow. Waste of money. RUBBISH! rather go for 3 pay as you go mobile dongle as it is very fast, and you can use MSN messenger and stuff too. T MOBILE SUCKS!
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Reviewed by jonny carbon on 30-11-2010
So bad every employee of T-Mobile should be hung, drawn and quartered. Slowly. Either that or batter them to death with the dongle, it's all it's good for. Utterly terrible.
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Reviewed by val rushton on 15/11/2010
I have a T mobile dongle I can get on the internet skype is there but I can use Live Messenger I have phoned up 3 times and they say they have unblocked it. Now they are saying that because I have the new Live Messenger it will not work. This is rubish I can get on the msn site so why not messenger it just wont sign me in. I shall go back to using my 3 dongle which does work with Messenger .
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Reviewed by Mark on 12/11/2010
Don't go the T-Mobile way its nothing but dropped connections all day. At first it was ok but in the last few months has gone down hill fast; I may only get a connection from between 2 to 12mins at a time if I'm lucky. OH GREAT, CONNECTION DROPPED AGAIN WHILE TYPING THIS, GO ELSEWHERE FOR YOUR BROADBAND - T-MOBILE AREN'T WORTH THE TIME OR MONEY. I'm on Pay as you go so will joining another ISP very shortly. The positive comments on here must be from T-Mobile employees... you have been warned.
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Reviewed by james 56 on 03/11/2010
rubbish
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Reviewed by chris on 23/10/2010
my dongle keeps going white tham i have to shud down has it wunt let me do nowt do not buy one
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Reviewed by Tracey on 09/10/2010
THIS IS SUCH A BAD DONGLE IT ONLY LETS ME DOWNLOAD JAVA, AND OTHER THAN THAT IT WONT LET ME DOWNLOAD SKYPE OR MSN. I TRIED OUT 3G AND ITS SOOO MUCH BETTER. NO ONE SHOULD EVEN CONSIDER BUYING THIS PRODUCT.
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Reviewed by M Delglyn on 06/10/2010
Terrible product. Does not work on Linux Ubuntu eventhough it was sold to me for that purpose and expensive calls to the helpline and visits to store have found useless response. Buyer be ware!
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Reviewed by paul crewe on 06/10/2010
i have had this product for a year now and being a driver it did come in handy while on the road however i no longer use it all over the country only at home where t mobile said i should have a good 3g signal truth is i get one bar and intermittant 3g. i have reported this to t mobile who dont want to know. I also having trouble logging into msn and skype which im told by tmobile that skype and other voice controlled web site are barred from the normall contract in order to recieve this facillity i have got to increase my payment from £20 per month to £32 i belive i have been miss sold this product not being able to use the sites i want to use which i was not told i could not use these sites i am in the process of trying to get out of this contract and i will let you know how i go on ... my advise to anyone thinking of joining this circus show of broadband is forget it its totally useless.. rant over
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Reviewed by john on 04/10/2010
this is really useless i justed paid then i get a massage saying we reached 80%
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Reviewed by Senpai on 30/09/2010
Warning to buyers that plan to buy this. DO NOT I MEAN DO NOT BUY
THIS PRODUCT!.It sucks so hard trust me, YOU WILL REGRET IT!. READ
THE COMMENTS BELOW BECAUSE THAT THE TRUE EVIL AURA ABOUT THIS PRODUCT
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Reviewed by jodie davis on 30/09/2010
I have been using tmobile for nearly 2 years now, and i also have
to say it is the slowest service i have ever used. my contract is
finished in feb. woo hoo. I certainly wont be renewing it. virgin
here i come.
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Reviewed by Senpai on 30/09/2010
My fellow buyers. DO NOT BUY THIS PRODUCT TRUST ME. THE COMMENTS ARE RIGHT THIS PRODUCT IS RUBBISH.
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Reviewed by paul on 29/09/2010
if i could go back in time, i would never in a million years buy
from t mobile, i got the usb internet dongle. to be honest it is
the biggest rip off i have ever seen, at first it was 10 pounds
for 30 days, then it changed to 15 pounds for 30 days. when i say
days, i mean you can access the web for 30 days, but after about
2 days browsing ( not watching movies or downloading ) the "fair
use policy" kicks in and you cant even watch you tube video's, you
cant even talk by typing on MSN because it kicks you out every one
minute. but the thing that makes me hate t mobile is that this dongles
software is somehow blocking my wi fi connection. i used to be able
to connect to some local wi wi connections, i can still see them,
but it just wont connect to them anymore? makes me crazy, because
this only started to happen after i installed the dongle software.
i would advise everybody to keep well away from t mobile.
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Reviewed by Icy M lazare on 29/09/2010
I have been with them for over 3 years and the speed and service
has gone very wrong ... Custumer services is a joke ,they are friendly
alright but they just can't provide ANY service .Every question
seems to be bafling to them.And when I told them I won't be renewing
they told me that I was making a mistake because of the great service
,speed and policies...HELLO!!! Contract renewal due next month and
I won't come back. RUBBISH
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Reviewed by Bella Bromley on 29/09/2010
Absolutely terrible. The fair use policy is a joke. Which I was not warned about. I've NEVER reached anywhere near speeds of 1.8.. disconnects every 5 minutes and freezes when i try to reconnect. The first dongle broke after 5 month and T mobile refused to replace it. I'm not sure what possessed me to buy another. Awful customer service to boot. I just wish I could give it a 'no star' rating.
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Reviewed by Razorsharpe on 28/09/2010
I've been using O2 mobile broadband for a month now as I was extremely
disappointed with the service provided by T-Mobile in the centre
of Peterborough. The service from O2 has been excellent with only
a few short periods when the service reverted to GPRS. My 1 month
PAYG for O2 has now expired and I'm now back to T-Mobile as I have
a contract with them. All they can provide at this moment is a GPRS
service...absolutely pathetic. Normal websites take ages to download.
This just proves that they are not interested in providing a competitive
service but still charging they same. Once my contract is finished
I will definitely be switching to another provider...probably O2
but will wait and see what is available. Just to summarise, T-Mobile
do not provide a viable mobile broadband service.
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Reviewed by James on 24/09/2010
Mobile Broadband from T Mobile is utter rubbish, speeds so bad that
I am now considering not bothering and walking to the local net
cafe as it is quicker to walk than use this ... Customer services
are useless too, email them to complain as I used to with 3, and
get ignored, unlike 3 who at least had the common decency to give
a call back... DO NOT WASTE YOUR TIME OR MONEY WITH THIS RUBBISH!
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Reviewed by James on 24/09/2010
My broadband supplier is T-Mobile Uk. I've been with T-Mobile Broadband
(USB wireless) for some two and half years now. I am sorry to say
that it is the worst broadband service that I've ever experienced.
I live in London where you'd suppose the very best T-Mobile Broadband
service would be. So, if this is their very best, it is no wonder
that they are having to entice their customers to stay with them
by offering to reduce the £15 monthly USB Broadband charge to £5
monthly. And even at £5 monthly, the experience of always having
your downloads crashing -- and I mean always crashing -- is far
to painful and disappointing to bear. I began to use the Internet
back in the 1990s when Internet access was by telephone modem. Believe
me, at 56kbps, telephone modem was a much less frustrating and painful
experience than a T-Mobile claimed 'Broadband' wireless service.
Constant crashes, frequent freezes, and a speed which is much slower
than what T-Mobile advertise as their Broadband's speed (for both
download and for upload), makes the T-Mobile Wireless Broadband
a complete and total waste of time and money. Sooooo frustrating!
I feel so cheated. I'm moving back to cable broadband which actually
delivers what you pay for, fast, working Broadband.
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Reviewed by illusiveExposure on 24/09/2010
i have just bought 1 of these dongles ...it said UNLIMITED the fair use policy isnt fair at all ...i do alot of research and watch alot of youtube videos that means after a few days my whole months £15 usage is gone !! i might aswell get a landline at least ill ACTUALLY GET UNLIMTED its a joke the world is online and the goverment is on internet 2.0 fibre optic 100mb + speeds ...its not asif our 3mb is a big drain on the system and to restrict it is just putting people off buying 1
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Reviewed by Frank on 23/09/2010
I've been ripped off. Sometimes seems to be capped at 20kbps, which
won't even get you access gmail. This happens for the whole day.
Other times their server drops your connection immediately after
you log in. This has gone on for periods up to 2 days. I am in central
London and get pretty good signal strength, though sometimes the
signal strength suddenly drops to 0. This can last for hours. The
DNS is unreliable, for example it often claims that google doesn't
exist. The software resets your DNS settings just in case you try
using a reliable DNS server. The dongle is pretty bad. I've tried
several USB extension cables to improve the signal strength, but
the hardware craps out - even with a powered USB hub. Sometimes
though, it actually works. For periods of a few days it averages
a few hundred kbps. Then stops again. 60 days into a 90 day prepay
contract I've had no access for about 10. If you like clicking a
connect button all day, get t-mobile. Glad I didn't sign a contract.
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Reviewed by jojo on 23/09/2010
I have brought a t-mobile pay as you go i paid £40 for three months
free then after that its £15 a month. i am near to the end of the
three months i will not be topping up because out of the 3 months
i have had a weeks worth of internet and its not letting me on simple
things like facebook and i have brill signal. T-MOBILE IS A RIP
OFF DON'T EVEN BUY IT!! NO MATTER HOW GOOD THE OFFERS ARE!!
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Reviewed by richard on 22/09/2010
I must be one of the lucky ones...I live in a good reception, area,
regularly get 1.5 mbs downloads, (averages around 500-600k), so
going over my usage allowance is not difficult. When I do, I'm prevented
from downloading files between the hours of 4pm and 12am (there
is a way to bypass this, but I'm not posting it here ;) No extra
charge, no cutoffs.....woo hooo! :) I agree that generally they
are ripping off 1000's of customers with an over-subscribed shoddy
network, it was a gamble when I bought the dongle, but it paid off.
:)
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Reviewed by Geoff on 21/09/2010
Stay well away from T-Mobile Broadband,especially the contracts!! The service is poor and a total waste of money.I'm counting the days til' my contract ends.
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Reviewed by Robin on 21/09/2010
Have to agree with the majority of reviews below. People are not
dumb enough to think that mobile will be as good as wired, however
we do expect that the speed (with a 5 bar 3G signal) will not drop
at random to 0.00kbps for tens of seconds or minutes at at time
as I have. Very frustrating.
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Reviewed by mo khalid on 18/09/2010
T mobile broadband is very slow and i am tied in to a 24 month contract.
please donot go with them. it takes ages to download or open webpages
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Reviewed by Ian on 18/09/2010
STAY AWAY FROM T-MOBILE'S BROADBAND... How they are allowed to get
away with this shabby so-called service i pay money for is unbelieveable,
reading the other reviews on here, alot rings true on so many levels,
the content lock randomly coming on and blocking me from sites such
as twitter and youtube when 24hours before it was working fine,
and that was with the content lock on, so you text the word to the
number your told to on the block page your directed to, nothing
happens, it ramdomly thinks it has to turn on, and im sure its make
your blood boil and then you have to go through the entire miserable
mess of t-mobile's customer services to get it removed...for the
7th time! It cuts out so many times over a night its baffling, and
i have a generally good signal, and speed, but then out of the clear
blue sky it decides to go on strike, make's you disconnect and then
reconnect, for jollys im guessing!! It's about as reliable as a
choclate fire guard inside a volcano...anyone thinking getting of
t-mobile broadband and believeing you will get a good service, please
seek the closest mental hospital for help as you need it, BADLY!!!!
Rating:
Reviewed by Danny on 16/09/2010
Hi Read many of the reviews here,i dont have any of the same with speed, mines is with the content lock, if i quote t mobile block message is to prevent access to over 18 content, well in my case it stops me accessing my aol mail accounts, this was not aways the case right now its back to login page enter username and password at content block comes up, yesterday i could access my mail read and send emails then when i logged out content block comes back up and my mail account is not logged out. I have the same problem with my space log in fine go to check mail and content lock comes up. SO if you are thinking of t mobile dongle forget it - too many problems and blocks for normal use ie emails are restricted content according to T moble a piece of junk
Rating:
Reviewed by tony on 15/09/2010
Bought a payg t-mobile dongle to use in france as the rates for
using the dongle abroad are the best.But after spending over £40
for 10 minutes internet thought what a joke,so slow well slow aint
the word!By the time you get on to google your £5 credit had gone
so was redirected to the buy more credit page.Total waste of money.Gonna
buy a french dongle next time.
Rating:
Reviewed by issac on 14/09/2010
I get a blistering speed of 30kbs, I'm bang in London next to a
hotspot! Takes around a minute just to get up google. Youtube is
not possible unless you ring up customer service and prove that
you are over the age of 18yrs with a creditcard, or may go to your
local T-mobile store and hand over Id like a naughty school child.
People with detrimental health issues should please beware.
Rating:
Reviewed by catherine on 13/09/2010
I am sick of T-MOBILE, I have a mobile broadband on a 24 month contract
and from the start it has never worked successfully, I have been
through to the technical team about 300 and now they don't even
now why it is not connected, I have had three brand new dongle's
and still the connection is not working i'm paying £30 a month for
something that does'nt work, I have asked them if they could suspend
£15 a month while I can't connect to the internet but they refused
which in my eyes day light robbery it is disgusting!!!!!!!!!!!!!!!
I now have'nt had internet for 2 months. I think Watchdog should
know about how everyone is feeling.
Rating:
Reviewed by Sarah on 12/09/2010
I don't mind this mobile broadband, it's not bad value for money...
30 days for £15 is quite good, compared to Vodafone's 30 hours for
£15. But the content lock is really annoying, I admit. I now have
a content lock on my phone too, which is also T-Mobile. The only
sites it's on that I use are Twitter and YouTube, but it does lock
when I try and check my Inbox on MySpace. But other than that, T-Mobile
is generally quite fast for me and the reception levels are quite
good too.
Rating:
Reviewed by Dan on 12/09/2010
T-Mobile is absolutely awful. It disconnects at random times, suddenly
drops its connection to 0.00kbps- And don't even get me started
on the Fair Use Policy and Content Lock. It redirects you to the
Fair Use Policy page at every turn (That's made me lose many a piece
of work) And the Content Lock is too strict- It even blocks the
Twinings website! And I can't even log in MSN or go on Youtube due
to Content Lock. I'M WARNING YOU-DON'T BUY T-MOBILE INTERNET. Unfortunately,
I'm stuck with it until April. This message took several refreshes
and one back from the Fair Use Policy message to submit.
Rating:
Reviewed by Julie Caplin on 11/09/2010
we never had a good service ,have given up now even lost a boat
sale , thanks .t mobile can you stop contract we will pay for the
laptop ? .
Rating:
Reviewed by Jane on 10/09/2010
i never write on these things but i am so disappointed with the
quality of this service that I just had to write something..PLEASE
DO NOT WASTE YOUR TIME AND MONEY ON THIS MOBILE BROADBAND _ YOU
HAVE BEING WARNED. the internet connection is so sketchy. it disconnects
randomly. it is sooooo slow its makes dial up seem like super fast
broadband! and when you call then they give you excuses and excuses
but the problems still remain. btw i am not even in a remote location
with poor internet connection - i live in east london! just dont
do it..trust me. shame there are no 0 star ratings..this definitely
deserves it..btw had to type this twice as it disconnected whilst
trying to add this review aaahhhhhh!!!!!!!!!
Rating:
Reviewed by Chris on 10/09/2010
There is little point going into why tmobile is so bad - majority
of the reviews here says it all. It is awful. Tmobile is making
money out of something which hardly works and tantamount to one
huge scam. Don't go tmobile broaband, as our US cousins says - it
sucks!!!
Rating:
Reviewed by Daniii on 09/09/2010
grrrrrrrrrrrrrrrr this is so annoying. One day i wake up and try
to go on youtube, suddenly, out of the blue it's content locked
and no matter how hard you try it can't be removed unless you give
them your credit card details. Youtube isn't even blocked on my
mobile phone, yet suddenly one day it's blocked on the laptop; what
the hell ?! And obviously i would use it on my phone except there
are some applications on youtube not avaliable to mobile phone.
I'm so annoyed and don't even get me started on the "fair" use policy
and the speed of the internet in general.
Rating:
Reviewed by Cara on 09/09/2010
I've never seen so many 1 star ratings! The one thing I appreciate
from this site is knowing I am not alone in my mounting frustration!
Everybody should be directed to this page before signing any contracts
with T-Mobile because it is a very accurate representation of how
most customers feel with the service. Faulty content lock, ridiculously
slow, UNfair use policy etc. I can't help feeling someone should
be doing prison time for this mess! Word of advice STAY AWAY FROM
T-MOBILE!
Rating:
Reviewed by Mohammed on 08/09/2010
It's okay not too slow could be faster but the main issue was that
I brought a pay and go dongle so I could log in to msn that's the
only reason which it doesn't let me do basic surfing is okay too
as I only get two bars 3g signal
Rating:
Reviewed by rob on 08/09/2010
rubbish!!!
Rating:
Reviewed by Sinead on 08/09/2010
I agree with the majority. T-Mobile are crooks. I await the day
I see them on Watchdog. The service is so poor it feels like it's
verging on illegal. And do not get me started on the faulty content
lock and 'fair use policy'. I would never ever ever recommend T-Mobile
to anyone. Ever. (and just to add to my frustration, when I tried
to submit this message I was redirected to the t-mobile fair use
policy content lock page!!!) Never ever ever ever use T-Mobile.
Rating:
Reviewed by Alice on 07/09/2010
T-Mobile are awful. I would not recommend to even my worst enemies.
The internet cuts out all the time, and is slow. Plus they add extra
charges on for God-knows-what. This company really does need to
be shown up; they've managed to slip through the net and I don't
know how they've been going for so many years. I'm cancelling this
week. It won't be without flaming them down the phone, either. The
poor service I have received whilst they've continued to take my
money is appalling. It would be an idea to get a petition going
to close this company down for good.
Rating:
Reviewed by michael on 06/09/2010
tmobile is the best if you live in a very good service area ! i
used it for nearly 2 years and you have full internet accsess on
pay as you go not like some other networks that block adult content
3 mobile etc ! i was very heavy user i they never once cut my service
just a warning message use to pop up now and then ! if you live
in good service area go it its cheap and they will never cut you
off or over charge you for going over your allowance
Rating:
Reviewed by Sid Thorpe on 06/09/2010
We have been conned here BIG TIME. I have tried mine all over the
country this past year or so and it's TOTAL RUBBISH. Avoid at all
costs. Not even worth the 1 star rating.
Rating:
Reviewed by DAVID on 05/09/2010
I just want to agree with all the comments saying the service stinks.
Slow to non-existent has been my experience this week and the fair
use policy cuts in in next to no time. It seems cheap but it's not
worth the frustration. Thanks to the folk who reccommend other providers.
I'll check them out. And the tip about hanging the dongle out the
window on the end of a USB cable. I'll try anything! Trading standards
should investigate this company. ps I resent having to give it one
star even
Rating:
Reviewed by Ann on 05/09/2010
I moved to T-mobile from Vodafone in May,what a mistake. I cannot
keep a connection for longer than a few minutes. With Vodafone for
18 months and got disconnected 2 or 3 times in all those months.
I got disconnected tonight 30 times, while trying to book a holiday,
such a bad service they cannot defend a breach of contract so will
persue this course of action. If anyone knows a no-win-no-fee lawyer
then maybe we could all take a joint action against them. The bad
publicity would affect their UK sales hopefuly!!
Rating:
Reviewed by Lottie on 04/09/2010
The first week was ok. I paid for one week connection, then I paid for a month... £15 and it's terrible. Its so slow I can't connect to most websites. I'm so angry! What a waste of money!!
Rating:
Reviewed by Paul on 03/09/2010
Useless service. Connect and the software tells me that I have 7Mb/s.
However, the reality is below 200 kb/s. Last night it was 15kb/s.
15! That is a 1970's modem! This problem occurs whenever I connect.
I only use the thing for facebook and text pages. No point trying
to stream video due to the pitiful b/w and the zero b/w 'blackouts'.
A few months ago it went from ~50kb/s to about 1000. It is now back
to low speeds again. It should be called "T-Morseband" as I could
get better bandwidths typing Morse code...
Rating:
Reviewed by Razorsharpe on 02/09/2010
I've just returned from Poland where I had use of/access to a mobile
broadband service called PLAY. Unsure who the provider was exactly
but anyway the service was exceptional(not in rural areas as to
be expected). I come back to UK and use my T-Mobile equivalent service
and guess what? Pathetic! This company should not be allowed to
trade in this country and I have a good mind to report them to Trading
Standards. I live in the middle of a large city where the signal
strength and availability should be at the max...but no....they
choose to limit the availability to the bare minimum. Once my contract
has expired, I will be choosing another provider. Unfortunately,
there is probably very little choice and if this is the best then
what is the regulator doing about it? Probably nothing as they are
just as weak as the Government itself. Use this at your own risk
but do not enter into any contracts...PAYG is fine for occasional
access for email etc. but little else. It struggles with Facebook
and the speeds indicated on the Connection Manager are in Kilo bits
not bytes....not much better than dial-up used to be. I have just switched to O2 Mobile Broadband. After installing the
software etc. I discovered that I was now receiving a far superior
service to T-Mobile. In order to compare the two services, the laptop
and modem remained in the same place and I reverted to T-Mobile
to carry out a test and what a suprise...T-Mobile GPRS only! What
a pathetic service they provide. Once the T-Mobile credit is used
up they have lost me as a customer for good.
Rating:
Reviewed by shane on 30/08/2010
this is alright except from the fair use policy which is the time
im mostly on so all on all 3/5 from me could use some improvments
Rating:
Reviewed by John webster on 29/08/2010
Absolute rubbish. it has ruined my life literally because it has
denied me the right to take an online course because it cant cope
with the website. I hope watchdog catch on to this and i hope they
get shut down or something. On the monthly contracts they're selling
they have two main options. the first has a usage allowance of three
gigs where as the next one (mobile broadband extra) that costs thirty
pounds a month which is double the first. it doesn't even give you
double the usage allowance it only gives you 5 instead of 6 i almost
gagged. someone should break a few of there shop windows and burn
the shops down. i wouldn't shed a single tear they don't deserve
the customers they get.
Rating:
Reviewed by Beatrice Ngonga on 28/08/2010
I have great difficulty accessing the internet. sometimes i go twenty
four hours without internet connection.To say it is frustrating
is an understatement.It is very bad.One cannot work.
Rating:
Reviewed by dyfrig on 28/08/2010
total utter rubbish buffers every few sec when trying to watch a
film if u want to down load a movie ok if u dont mind waiting a
year for it to down load connection rubbish on the best of days
if it looks like rain or a hint ov frost u can forget about getting
a signal mine was down for 2 weeks im so glad my 18mth contract
is up on the up side i got a free laptop hmmmmmmm well i say free
nothing is free these days all in the price with bad weather around
the corner would not recomend t mobile if u need to conntact anyone
using msn u would be quicker sending them a letter has they will
get the letter before u get signal t mobile should be ashamed ov
them selfs ripping ppl ov and dont be conned buy the ppl in the
shops that will try to sell u t mobile like all ov us on here as
been AVOID T MOBILE UTTER RUBBISH.
Rating:
Reviewed by Andy on 27/08/2010
Content lock is ridiculous... BUT you could just use a proxy server-
that gets round it every time. Just search: 'free proxy server',
load one up and type in the webpage you want to view... Hey Presto!!
No more content lock issues!! Another thing you need to remember:
it's using a mobile phone signal- i.e. still very temperamental.
If you're having problems connecting, try moving somewhere else
in the house... you may be surprised. As for build quality- I'm
sure they're made in the far east where nothing is built to last.
Electrical companies don't want you to have a product that'll last
years, it means less money for them- on the assumption you'll simply
replace it when it inevitably breaks... and at £10 or less that's
what most people will do. I get good signal, with occasional bad
days- just like my mobile phone!!
Rating:
Reviewed by gailjenkins on 27/08/2010
For the first week it worked fantastic, i have had t.mobile now 5 months and each month i have been restricted i only use facebook and msn which is supposed to be free, and the network coverage is so poor that i cant access the internet for days or hours i have tried to complain about the service but have found no easy way to access a complaint department so yes i am not a satisfied customer £15 a month is a lot to pay for such a poor service
Rating:
Reviewed by Sue on 26/08/2010
I use TMobile PAYG very occasionally for work and I've never had
a problem downloading files or connecting to the internet. The only
problem I've had so far is the fair use policy and the rubbish customer
services on 150 when I've phoned to top up my account. Apart from
that no probs.
Rating:
Reviewed by
ADAM on 20/08/2010
AN ABSOLUTE DISGRACE! WE ALL NEED TO GO TO THE NATIONAL PAPERS WITH
THIS! STOP T-MOBILE FROM ROBBING THEIR CUSTOMERS!!! -5!
Rating:
Reviewed by Chris on 19/08/2010
Had this for 3 days now, and I've been automatically disconnected
4 or 5 times. Not sure if this is the norm for mobile bb signals.
The only answer to this I can find is "due to adverse weather conditions".
If that means a cloudy day, then it's the weather! Average speed
is between 0.5 and 1.4mbps which isn't bad for surfing. Tried removing
the "content lock", that didn't work! Can't get into the BB manager
preferences either. I'm assuming you have to give them all your
personal details and your first born to be able to make any changes
to your settings. Apart from those gripes, I'm online and able to
get to my emails.
Rating:
Reviewed by keeks on 19/08/2010
Being one of the only providers available to us here in Germany
I am at a complete loss with this "service". I'm currently waiting
for a webpage (www.wow.com) to load... my total waiting time so
far? 40mins AND COUNTING! Their customer service is terrible, but
we're tied into the contract. Trying to send emails back to friends
and family in the UK is pretty much a no-no. I could click send,
then send out smoke-signals, carrier pigeons and psychic messages;
all of which would arrive before the email was even sent!
Rating:
Reviewed by chris on 18/08/2010
total rubbish cant wait for my contract to end feel like i ve been
conned wont be getting another dongle with t mobile again my advise
is to stay well away
Rating:
Reviewed by Ashley T on 17/08/2010
Don't even think about using the T - Mobile dongle. Its slow, keeps disconnecting and it costs £15 a month. STAY WELL CLEAR!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Rating:
Reviewed by Stewart on 16/08/2010
T Mobile content lock is ridiculous. I had mine taken off 2 months
ago and it has made a unwanted reappearance. In addition, the instructions
to take it off don't work and seem to be part of the multiple attempts
by T Mobile to get your details. I would trust a begging stranger
with cash more that T Mobile with Credit Card details. Utterly hopeless
and inept. Any tips for a better dongle provider? The remove content
lock option on the My T Mobile doesn't work either! T Mobile is
rubbish imho
Rating:
Reviewed by Sarah on 16/08/2010
Im using a pay as you go modem and im finding the signal ok but
i wish it could be better. I cannot sign into MSN which was the
main idea for its use while i was away. It loads simple websites
but avoid the sites with video and moving pictures.I think using
it for one off uses while im away is ok but i cannot wait to get
back onto cabled internet :)
Rating:
Reviewed by John Steel on 15/08/2010
I will respect this site's request not to use swear words and not use the word I would like to use to describe this 'service'. Suffice it to say that it rhymes with 'kilobit' which seems to be its average speed.
Rating:
Reviewed by Dave E on 14/08/2010
I live in the centre of Peterborough and it is obvious that T-Mobile
control the bandwidth. The service fluctuates regularly between
GPRS and 3G but remains mainly at GPRS even though the modem stays
in the same place. HSPDA rarely appears but even then the service
is slow. GPRS should be switched off as it is pathetic. Even normal
surfing is impossible and watching short videos etc. is not viable
at all. I am very disappointed with the service but unfortunately
none of the competitors are any better. We are being fleeced by
these companies and our useless weak Government does nothing...in
fact they are fleecing us too! I also have a mobile contract with
"Unlimited Internet". What a joke! As soon as I have reached my
download limit (something they make up) the Fair Usage policy kicks
in. I can still access Hotmail and Facebook they say...what a load
of rubbish! They lie! Enough of my ranting...this is only my opinion
based on my experiences so far. Don't engage in contract until you
have sampled the level of service.
Rating:
Reviewed by Stephen on 13/08/2010
Having noticed the absolutely astonishing number of bad reviews
here, I have to wonder whether people are simply dumb enough to
expect a wireless connection to be as fast as a wired connection,
stupid enough to expect T-Mobile to sell internet service without
having content blockers that you have to remove yourself, or are
expecting something along the lines of the new fibre-optic cables
that litter certain parts of the UK now. This isn't a superfast
connection, and it's not sold as such. I average 1mbps throughout
the day - which is slow compared to the wired internet downstairs
- but fast enough for me to play EVE Online, go on facebook, MSN,
watch a few videos on youtube, and all those other day to day activities
that I do. Okay, if you're planning on streaming lots of videos,
or watching TV online, then this isn't for you, but casual use?
Use by a person throughout the day to check emails, catch up on
a few social sites and chat to their other half in a far away country?
It works fine. Quit complaining, this isn't sold as superfast. Also,
it's worth noting that their mobile broadband download/upload speed
counter is inaccurate - I sometimes get 300-400 times the service
that they say I have. I'm not complaining though! If my internet
decides to download at 4mbps for me for a day or three, then all
is good! :P
Rating:
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