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3 Mobile Broadband
Product Rating  
3 Mobile Broadband offers a mobile broadband internet connection via a USB modem. The modem plugs into a laptop or desktop PC and provides download speeds up to 2.8 Mbps.
Features of 3 Mobile Broadband include:
- Free modem
- Pay Monthly from £10 per month
- Pay As You Go option available
- Coverage: 85% of the UK population
- Modems available in a choice of colours
3 Mobile Broadband Consumer Reviews
(1244 reviews)
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Displaying reviews 1 - 100 of 1244 (displayed in order of date):
Reviewed by Ed on 08/02/2012
Another appraisal of 3 mobile broadband from myself.After three plus years using it first hand,it has not been without its problems since my house move three months ago.Repeated uninstalling and reinstalling seemed to solve the issues.If I had simply uminstalled the T Mobile modem I had used in the interim,I would have had a fraction of the hassle!The other day,I got almost four Meg,and watched Liverpools game against Man City without interruption.it was superb.Liverpool are guaranteed to drive you spare,but at least Three generally aren't!I found a free number to call them on saynoto0870.com,so the 40p per minute moaning brigade would do well to heed it.I bought a 12GB pack,so that suits me down to the ground.There is a forty quid dock for dongles,which acts in the same way as a mifi.To be fair,the extension lead seems to do the trick,but it must be said the signal is far better upstairs than down.Overall still a great service-maybe you shouldn't have to tinker so much,but life is too short to get worked up over such things!slowly,slowly,catchy monkey,as I always say.
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Reviewed by Amanda on 12/01/2012
I did cancellation contract on aug 7th 2011! Few month later I receive bill from 3G! I didn't touch dongle..I phone them! They say still carry contract! I not pay bill 36 pound so they sorry me! I unaccept.. I not sure they will refund me. Not use join 3G not good!!
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Reviewed by Chris on 05/01/2012
I found this page after searching for answers to my 3 mobile problems. As many have also stated previously my connection drops every 5-15 minutes and will not reconnect unless I unplug and replace the modem. I've put up with it in the past as it has never been this bad, but now I've had it. I only look forward to the joy and expense of speaking to the no service centre and banging my head off the wall.
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Reviewed by Ed on 09/12/2011
Back on Three after my erstwhile defection to T-Mobile.The coverage forecasting for my new house is supposedly sketchy,yet with some careful positioning and the use of the extension lead helpfully supplied,i get 4/5 HSDPA and have had 1.5 Mb speeds,albeit only upstairs.Talktalk and the others can get stuffed-i like mobile broadband,it`s convenient,straightforward and it works.Even though o2 is full 3G where i live now,past experience sets me against it.Their software is a nightmare,misleading etc.3 and T-Mobile win hands down in my book.Pay as you go is fine,as the 15GB thing is risible-like putting someone who has one drink a year into a distillery!!!!
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Reviewed by chris on 28/10/2011
i have had 3 now for aqges and even though i had a few problems to start off with overall it has been really good be careful what you download though as it goes really quick. they are a good service and when my old dongle broke down they gave me a new one and it was quick to arrive too. depending on air space is depending on signal but that doesn't matter as you cant help air space. so over all very happy with the service would recommend 3 to others
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Reviewed by Dave on 12/10/2011
The connection speed is quite simply awful, unusable most of the time. It hovers between 0.25mbps and (if you're lucky) 1.0mbps and this is with a full signal and a new faster LOLOL HSPA+ dongle. If you have the temerity to complain you will be called by someone from India saying that everything is fine with the network and the problem must be your computer. Absolute rubbish. Roll on the end of my contract. Although I'm sure I could get out of it with an "Unfit for purpose" defence. Do not buy from 3.
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Reviewed by TrevorD on 01/10/2011
I'd like to give 3 mobile broadband the following rating: -5 outstandingly poor The machines that I use this dongle on keep crashing.
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Reviewed by Matt on 21/09/2011
This is not so much of a review as it is a piece of advice really. I've had 3 mobile broadband for 5 months now and it was the same old story, first 3 months or so fantastic I even got a speed of 5mb once at my home riseing to an incredible 10mb in Manchester. However recently it has been slow and disconects ALL the time. I did abit of research about how I might improve the situation although I didn't hold out much hope. In the end I just decided to use the USB lead that came with my dongle. It has transformed my experience! It never disconnects now! Hard to believe that such a simple thing would change anything but it does. I know it's abit more of a pain to use than just plugging it into your computer but it does seem to make a difference for the better. People should try it and post their experience of the result on here. Hope that helps some people.
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Reviewed by Ant on 11/08/2011
I was 3 months into a 24 month contract before 3 'switched on' my mobile broadband connection. No refund, no competent english speaking customer service advisor. Once activated, signal and connection were generally v.good in my area. Phoned to give notice of cancellation under terms of my contract 30 days before its expiry; after being subjected to 25 minutes of begging and offers to tempt me into staying, Ashwin eventually agreed to terminate my contract at its expiry in July. I've just had my bill for August land on my mat... and they have moved me onto a new contract £10 more/month than before. In conclusion, 3 are inept, lying thieves. DO NOT EVEN CONTEMPLATE ENTERING INTO A CONTRACT WITH THEM, THEY WILL NOT HONOUR THEIR SIDE OF THE AGREEMENT.
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Reviewed by David on 26/06/2011
Bought 3Mobile paygo dongle 3 yrs ago, no signal. Went with T-mobile £30/m. MBB contract for 2years - great for 18m, rubbish for 6m. I'm told they sold some of the bandwidth I was paying for to 3Mobile. Idiots continued to bill me for 3m. after cancellation. Countless phone calls to sort it. Have had £15/m. MBB contract with 3 for 6m. now. Great to start with, now slowed right down. Sometimes unusable despite 3-connect showing full signal. Only one time was there a (hard-to-find) mention on their site of maintenance work. If they'd text me I'd be OK with it. But I'm guessing all providers are useless.
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Reviewed by Paul on 26/06/2011
WORST CONNECTION EVER AM CONSIDERING SUING FOR MIS-SALE OF A CONTRACT! UNFORTUNATELY NO 0 STAR RATING!!!
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Reviewed by Matt on 22/06/2011
Three MBB is without a doubt the worst connection in the UK. They provide horrible service, it's slow, disconnects and it's just horrible. I told them about it and it directed me to India and it was impossible to talk to them. No refund was ever issued to me...
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Reviewed by jay on 13/06/2011
speed was good at first then 2 weeks later got much worse now unusable forget all you can eat data no good if you cannot get a connection! also phone started saying sim was being used in a dongle when it was not! and tethering was supposed to be allowed but got told no tethering by the indians so all you can eat is rubbish and 3 suck cancelling contract! 3 is a dying network and will be gone in 12 months
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Reviewed by melloman on 07/06/2011
3 should change their symbol to £. I topped up my dongle with £15 and it lasted only 3 days-thats 3GB of data and I'm not a heavy user-I download occasionaly from xboxlive..I topped up £25 (7GB) and two days later its used 1.8 GB! It's supposed to last a month! AND its slowwwww!. £ should be investigated as I am fed up being ripped off by massive profit companies-the government should(you'd think)step in and force value for money.and theres no-one you can complain to directly(10 days to get an answer I've been informed on 3s homepage)GRRRR. poor poor poor.
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Reviewed by Paul on 05/06/2011
I would be curious to know how much of my allowances are lost due to having to reload pages because of time out issues and downloads which do not complete. It would be a lot I'm sure. I've used this in lots of different places and I have to say that generally it's pretty poor, especially at the times you most want to use it. Using it at the same address will inevitably cause problems because of severe traffic management. As an overall package and that includes the support, rather the lack of, there is much better out there and this should not be considered despite the low cost to use, which is actually the root of the problem. I was using this in London most recently where it is absolutely horrible and near to Glasgow previously where it wasn't much better.
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Reviewed by Ed on 04/06/2011
I used Three for nearly,well,3 years.I would heartily recommend it to any would-be internet user.Having used O2,which is atrocious and laden with pitfalls,hassle and a poor user experience,Three is the polar opposite.I have had run-ins on this site in the past,but fervently believe that despite the detractors,Three have their act together and the network stands up to scrutiny.That said,the Mumbai contingents school report would almost certainly read "could do better".In recent times,I have defected to T-Mobile,although only on the grounds of a Quidco reward.It must be said that 3 is-in my experience at any rate-arguably the best of the bunch.The only serious rival is TMobile,although the speed is far lower.The reason I didn't continue with 3 is because I can't justify sixteen quid a month for a massive allowance I simply would not use.
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Reviewed by JoeC on 03/06/2011
I have been using it for two weeks in central Chester. It's working very well for me.
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Reviewed by Louise on 01/06/2011
Recent testing reveals that it's quicker to make a cup of coffee than it is to load Google
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Reviewed by Martin on 31/05/2011
I got back into playing online mmorpgs. It's online gaming but doesn't need the speeds that playing an xbox or ps3 does. Unfortunately 3 have got wind of this and slowed down all game sites I use to a crawl so I can't play as quickly and competitively as I'd like. Thanks for that 3 although it's just what I have come to expect from you.
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Reviewed by Sandra on 28/05/2011
This is pretty awful and it's nigh on impossible to find out why. I had the misfortune to take out a contract and have seen a steady decline over 5 months of use. I asked to cancel and was informed it wouldn't be possible. I then asked a lawyer friend to drop them a line and bingo I'm just going through cancellation now. Big mistake but I'm nearly free from it.
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Reviewed by JT on 24/05/2011
Fluctuates between bad and really bad. As a result cannot be recommended in any way.
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Reviewed by brian on 21/05/2011
how they can brag about best network ,bafels me .my mobile broadband keeps going off,i reconect & of again signal on speed test 2.1 not good at all .this has happend in last two months.here on north wales cost.yet there map shows good coverage. its a joke
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Reviewed by steve on 15/05/2011
DISGRACEFUL. 3 returned me free credit for poor service but those credits were entered as unpaid credits and have ruined my credit score.
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Reviewed by Glenn on 12/05/2011
Had a terrible service for a month with no details of the problem. It then picked up for a couple of days but then went bad again and is now even worse than it was. It's easy to see why there are so many poor reviews and negative comments.
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Reviewed by John on 03/05/2011
I have emailed 3's Executive Office for the umpteenth time to try and get some answers as to why speeds have fallen dramatically since I moved to York and why this pattern occurred after my cancellation period passed by and in two other locations. I'm also trying to establish why browsing the internet is nigh-on impossible when a download is taking place. I had to point out to 3 once again that I do not wish to cancel, I just want what I signed up for and what I have received in the past. 3 keep telling me that I can cancel if I'm not happy - a very different situation to what appears to be a very large and frustrated number of customers who are not receiving a good service but are being denied the opportunity to cancel by 3. I think it's because I am not the kind of customer that 3 want - heavy user, complains a lot, posts a lot of negative comments online based on my experiences, so I think 3 would like shot of me. Thing is, I'm not going anywhere. While I keep getting an awful service from 3 which I constantly have to fight to maintain throughout my contract, then I'm going to keep commenting on it and keep advising others to stay well away from 3.
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Reviewed by John on 02/05/2011
Further to my review dated 2/4/11 it's now a month since I asked 3 why speeds have dropped from a rock solid 400+ kilobytes per second at any time of the day to frequently less than 10, frequent dropouts, erratic, unstable, continually have to disconnect and reconnect, slow downloads. etc etc. Just horrible to use. It's 9 months since I asked why the same thing occurred when the cancellation period of my contract expired and I witnessed the same thing. It's 2 months since I spent some time in Chelmsford, Essex, witnessed exactly the same thing there too and asked 3 why that is. 3 know I like to stream music using my 15 gigabyte package which they sold me and which I have never exceeded in any given month, so what they do is cut my speeds back so much that trying to listen to internet radio is a miserable experience. 3 keep on reminding customers that this is for basic browsing and emails, yet continue to sell massive packages. I have told the 3 executive office before in emails that the longer they refuse to answer or address these issues, the more I will highlight it online and advise everyone to avoid 3 and their appalling customer support and use a reputable network instead. You see, I don't have any faith in the regulator easing my appalling customer experience with 3. This way I am making sure my message gets across and that the public are aware what a vile company 3 are, how disgracefully poor the customer care is. When 3 give me an acceptable service once again which they know they can give me and I know they can give me or stop evading my questions and give me some straight answers, then I'll stop. Stay away from 3.
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Reviewed by Sarah on 30/04/2011
I'll keep it brief - the worst service I've ever had from the worst company I've ever come across. I'll be 47 next month.
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Reviewed by Andy on 30/04/2011
35 minutes to make a debit card payment. Those lovely, helpful people at 3 customer services kept telling me they couldn't process it themselves, so kept transferring me to an automated service. The same one that I kept telling them does not work and has not worked for months. So they assured me it will work on their website. Nope. No surprises there. Finally the situation was resolved when a manager intervened and asked a member of staff to do what they kept telling me they couldn't do. This is a typical experience with 3 customer services. Incidentally, it took ages to try and pay on their website because the connection was really slow (for a change) and the website wouldn't load (for a change). What's the difference between banging your head against a brick wall and dealing with 3? There isn't any difference. Both can put you in hospital.
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Reviewed by Ed on 28/04/2011
Here we go once again.I neither work for 3 nor am affiliated to anyone that is.For the record,I had a major parting of the ways with them some years ago regarding a mobile phone account,so let's not pretend that I just walked in from the cotton fields yesterday.In the final analysis,I can only base my opinions on my own mobile broadband experiences.I sympathise with your situation-it sounds like a nightmare-my overriding point is that ringing from a 3 sim is free of charge.Writing to Kevin Russell is free of charge.We all have our crosses to bear,Phil.There's no need to turn it into a cause celebre.Try and enjoy the Royal Wedding.Who knows,you might even be able to stream it on 3.Sorry to be flippant.I work in the mobile industry,for the record,but not for 3.I don't have a vested interest.They don't pay me.I owe them zero.Didn't mean to get your back up.They are difficult to deal with-all I know is my own experiences have been good,however unpalatable that might be. [Editor's comment: Ed, Phil, thanks for all your comments. Time to let other people have their say now.]
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Reviewed by Phil on 27/04/2011
And another thing. 3 seem to think that customer care is not telling customers why they cannot provide them with stable connections and reasonable speeds, blaming everything under the sun apart from themselves and using automated systems which do not work for months on end with no apology nor explanation. Then after all that, directing an automated call to your contact number to ask you what you thought of your customer experience with 3. It's beyond belief. 3 clearly don't know or won't acknowledge why they are so awful and difficult to deal with, so why waste time telling them? There are internet reviews going right back to when this service started and it's the same criticisms time and time again. That's why.
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Reviewed by Phil on 27/04/2011
Blah blah, Ed. You're either living in cloud cuckoo land or you work for Three. It wouldn't be the first time an employee has popped up with fictional praise amongst a sea of negativity. How exactly does one do their own legwork? Do the hordes of dissatisfied customers who don't get what they signed up/topped up for descend upon the offices of 3 to find out why themselves because their ISP is systematically economic with the truth, unprofessional and incompetent? Can we stick to mobile broadband please? If I wanted to comment on ADSL, I'd visit the relevant pages to do so. 3 are a disgraceful company and what they excel at is creating customers with legitimate grudges, born from dire customer 'care'. I'm one of them. When this company stops treating those who keep them in business like utter dirt and when simple things cease to be long and protracted, then I and probably others like me will stop continually highlighting issues. The onus is on 3 to improve, not for me to stop bringing it to the attention of the public. In 9 months I've had issue after issue regarding billing, performance and my credit rating which has been wilfully damaged because 3 register credits (given in lieu of poor service) as unpaid bills. I don't like 3 and I don't like the way they do business. So if you don't mind, I'll stick with "ramblings". :)
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Reviewed by Len on 25/04/2011
Have been trying for six days now to get a connection using ZTE MF112. o.s. is windows7 computer Acer aspire 8930g. All I get is "The connection attempt failed" this problem has been around for some three years, it should have been solved by now. Needless to say I will never use 3 again. Have disabled NIS and used "services.msc" to start a couple things such as Telephony all to no avail. I'm off overseas tomorrow so with Easter and all I have no hope of getting any service from 3 I was employed in comms for many years both military and civilian, and would hate to have to rely on a company like 3.
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Reviewed by Ed on 23/04/2011
What utter twaddle.Surely to God I am not the only person with an iota of common sense in my possession.I feel for all of those who have coverage or capacity issues in their area.I have to say to Phil that maybe my "ramblings" are those of someone who has experienced good and bad with Orange,Talktalk,BT and O2,so do us all a favour and give the character assassination a rest.3 are challenging to deal with-the It Aint Half Hot Mum school of customer service can be exasperating,so grasp the nettle and do the legwork yourself!I like 3,my modem works fine when I want it to,and greatest injustice I have ever suffered is to have to uninstall and reinstall the modem ONCE in all the time I have ever owned it!My advice is if you want the benefits of ADSL broadband,ditch mbb and pay for it!Otherwise,quit moaning and accept that the service works.what would you rather have,half a loaf or no bread at all?
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Reviewed by Len on 22/04/2011
Installed 3 mobile broadband today 22nd April 2011. This was after checking their coverage map for my area, which I have to say is pure hyperbole. The coverage is abysmal here in North Cornwall. Do they really expect users to roam around in the garden, with a laptop and dongle attached. I'm hoping that when I need to go online when on my travels, it will work.
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Reviewed by Phil on 20/04/2011
The sheer number of slating reviews for both 3 and their mobile broadband service is unacceptable. Forget Ed and his ramblings as they are not typical. I like many others get a disgraceful service from my ISP. That's online and offline.
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Reviewed by Jon on 14/04/2011
Terrible service from a horrible company.
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Reviewed by jim on 12/04/2011
Have a MIFI and use it throughout North West Cambridge. Terrible coverage in Longstanton and Oakington area (post code CB24 3BT is especially bad). Have tried putting it in all kinds of locations but no good. Three not good for rural folk
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Reviewed by John on 02/04/2011
August 2010 - Leeds. Took out a contract after a successful pay/go trial. Service was great at first - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. October 2010 - Leeds. Good service returned but only for a week. Service was great - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. November 2010 - Leeds. Good service resumed for a short time. Service was great - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. December 2010 - Leeds. Upgrade done, but no change to service - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. February 2011 - Chelmsford, Essex. New location for a couple of weeks: Service was great at first - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. March 2011 - York. Another new location: Service was great at first - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. April 2011 - another part of York. Service was great at first - always a strong signal, fast speeds, no problems using iplayer/youtube etc. Then it fell apart - erratic signal strength, slow speeds, constantly had to disconnect and reconnect, no explanation from 3. After 8 torturous months I'm still waiting for 3 to explain why service is great to begin with in each location then falls apart. My guess would be that they interfere and slow it down, but it's only a guess because having asked several times I still haven't received an answer. I doubt very much that location to the masts has been the issue. I rather think it's those people at the poorest rated mobile broadband provider being economic with the truth. Best avoided if you value sanity.
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Reviewed by Ed on 01/04/2011
Once more into the breach with three mobile broadband!My wireless modem had gone sideways last weekend,with the inevitable frustratingly long call to O2.Despite their best efforts,it transpired that it was an equipment fault.Not worth getting steamed up about or pointing fingers.My invaluable 3 dongle saw the light of day once more.They have now taken a leaf out of other providers books and introduced the £2/day,which is ideal if you need it short term.Despite the malcontents on this website,my ongoing experience with 3 is 5/5 hsdpa,minimal lag and speeds that attained 2.8 meg(granted this was late on in the evening).If you're anything like me and can't abide the prospect of being devoid of internet access,look no further and get a 3 dongle.At one point,it was my only internet,after an ongoing hiatus with Talktalk and BT.Both are as bad as one another,and I wouldn't touch either of them with a bargepole ever again.As I have said in previous posts,do some research be forehand-if you can loan a dongle from a friend,so much the better.if not,there's a 14 day honeymoon period if you buy online.I am in the market for a new laptop,so am going to take one on on 3-£31/15GB,which is five times more data than any other provider for the same money!!I accept there will be areas where 3 is oversubscribed,but where I live is superb.I don't stay awake at might relishing dealing with them,but quite frankly,most troubleshooting can be done off your own bat via my3.if the worst comes to the worst,either get a 3 sim for your phone(most phones are 3G enabled anyway,and Sims are free online)or just go to a three shop/CPW and ask nicely for help.in my experience,you normally find that if you're pleasant,they will be too.Going off half-cocked helps nobody.once again top marks to the best mobile broadband supplier bar none!
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Reviewed by onkino on 23/03/2011
IS anyone in Manchester having 3 mobile broadband issues this week?
I've been with 3 for several years, and from time to time had various
problems with their mobile broadband. Their customer service is
the worst in the world, with girls and guys over in India who speak
so quickly and don't listen that you end up shouting at them - terrible
I know but it is so frustrating. For the last week I have been having
dreadful problems with speed (intermitently bad)and drop outs, (light
on dongly going frequently from turqoiuse to blue, timing out, failing
to find the server etc. Sometimes dissapearing for 5 - 10 minutes
without internet though the dongle tells me I am still connected.
I work from home and have no land line so it is causing me enourmous
problmems. I have rang 3 twice in the last two days, 1 hour and
several pounds of my minutes allowance at a time (thank god I have
a mobile number for them and not the dreaded 0845 number), they
tell me that they can see on their system that there is too much
congestion in my postcode area (I live in Manchester - the 2nd city
of the country!). They say the problem is expected to last until
the end of JUNE!! But it shouldn't be that bad and that according
to their system, it shows my connection speed as being fine. WEll
it isn't!!! They expect my to spend four days doing speed tests
and try my doingle in other areas. But I tell them I don't have
a laptop to do that - but they expect me to download software onto
a friends computer in another area of the city - duh, dumn or what?
I should take my imac to a Apple specialist to get it seen to as
it is my computer (ok I'll do that with my 26" iMac!). I tell them,
IT'S NOT MY COMPUTER, I HAVE 3 HERE AND CAN TRY IT ON ALL THREE
AND THE SAME PROBLEM ON ALL - SO I DON'T REALLY NEED TO TRECK ROUND
THE CITY HASSLING MY FRIENDS TO LET ME TRY MY DONGLE ON THEIR SYSTEMS!
Don't know what to do, they say just percevere for the next 3 months!!
They'll call me again on Monday to see how I am getting on - in
the meantime I business goes down the pan. Thanks 3 for a great
service. When I get out of this contract I'm through with three.
They have kept me for 5 years by offering my 5GB a month for £7.50
for the last 3 years, now I can't seem to get a contract with anyone
else - don't know why.
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Reviewed by gaz on 21/03/2011
I've had this dongle for about 4 hours now on the £15.99 package
(15GB) and it's very very very very poor. I get speeds of nowhere
near 1Mbps! In fact I don't even get half of that! I'm getting a
very dire 32 Kbps. I'm going to take the dongle back to the 3 store
and tell them where to shove it. It's never in a million years been
worth the £15.99 price tag over a 2 year contract!!! And judging
by the reviews I'm reading everyone is getting poor speeds. Very
poor product.
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Reviewed by Paul van Schanke on 21/03/2011
Purchased 15gb option for £15.99 per month and absolutely regret
it. Lately my service has been so slow i cannot even open a simple
email. I am beyond fed up with this service and will be calling
3 to cancel this even though i have not got through to my 18 months,
i was promised fast reliable internet and i have recieved anything
but that so to me that is a breach of contract as i have contacted
them and the excuse was that there was a lot of activity in my area..
NOT MY PROBLEM!!! sounded like i was just being fobbed off and i
will be changing to a landline internet now.. moral of the story,
stay away from 3.
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Reviewed by My Name on 21/03/2011
I had 3 PAYG MBB for a few years and had very unreliable service.
I recently figured out that as I was paying about £30 per month
for the 3, i would be just as well going for the BT Broadband, Broadband
Phone (VOIP), Phone and Vision package at £32. per month. This has
given me a consistent connection, free phone calls over the weekends
and a satisfying experience with the recordable programmable Vision
box. The better half wanted the Vision package. All I wanted was
the BB. Bye bye 3...
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Reviewed by colin stephenson on 19/03/2011
3 months ago i would have rated 3 Mobile at 5 stars,however lately
speeds and reliability have been disappointing.Last two weeks so
slow,started checking speeds and was lucky to see 40, yes, 40kbps,with
upload faster than download speeds.Only a few months ago i was seeing
1.1-2Mbps.these were checked at 1 o'clock in the morning.As i write
this speed has gone from 40 to 587kbps.
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Reviewed by Dom on 18/03/2011
I had 3 ages ago and there was no service where I lived. Having
been with vodafone for 2 years now I tried 3 again (as VF mobile
is so expensive) and I can now get a 3 signal here - but it only
seems to work ok for a while (3G or faster HSDPA I could get) but
like vodafone it has a really annoying habit of just stopping, and
this can be a REAL pain when sending emails OR much worse doing
freelance website work like updating a remote website and it's SO
annoying to get disconnected then! I'm currently on PAYG but I don't
think I'll be signing up for this service even though I can get
a good signal as it's now almost 1am and I keep losing the 3 connection
so it doesn't seem that reliable to me.
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Reviewed by Mark on 16/03/2011
While speeds vary depending on where this is used, one factor which is absolutely diabolical wherever you are in the UK is 3's customer services. They are woefully bad. I have just had my fourth billing issue in 7 months which has resulted in being cut off 4 different times and all 4 were 3's fault, all 4 took a lot of calls and emails to be sorted out and all 4 were caused by lack of communication at 3 - one department telling the customer one thing, but not telling another department. Ironic really that a communications company which thinks it's the best is actually terrible when it comes to communicating. In a recent Which? Magazine reader survey, 3 were ranked lowest for customer services out of all the UK mobile networks. It's easy to see why and that alone is why you should avoid 3.
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Reviewed by nadine on 14/03/2011
Hi. Have followed Paul Taits advice...and it works. Thank you!!
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Reviewed by Andrew Gregory on 12/03/2011
I have had a 3 mobile Huwaei dongle for nearly a year now. It has
been, up until the last month, extremely good, even up to the 7MBps
advertised when downloading torrents.. I did say until the last
month as it has now gone to useless speeds, 0.2MBps is the average,
my upload is slightly faster. Never heard of a broadband service
offering less than dial up speeds before ?? Am ringing support now
for a resolution, I have just signed up myself and my girlfriend
to 3 mobile phone contracts and am still within the 14 days cancellation
period. Will see if I can get a bit of leverage by threatening to
cancel the contracts. Which I will gladly do if they can not offer
me decent speeds... 1 star due to the really poor performance of
late. A shame because a month ago I would have given 5 stars.
Rating:
Reviewed by stephen on 12/03/2011
i have just recently bought data from 3, £2 for 500mb, i have until
midnight until it expires (in 3 hours). i bought it to download
but it is taking for ever, the current download speed is 1kb a sec
its the slowest speed ever, thank you for wasting my money 3 and
for taking my money out of the bank 2 days before you agreed to
which caused 2 £25 overdrafts. again more money wasted thx for nothing
Rating:
Reviewed by The Beast on 11/03/2011
I have had 3 mobile broadband for 18 months now but it is now worse
than it has ever been – and it was pretty bad before, very
unreliable. I moved to a new area in London a couple of months ago
and for most of that time have had appallingly slow internet , although
about ten days ago it became very quick, which lasted until three
days ago since when I have NOT BEEN ABLE TO ACCESS THE INTERNET
AT ALL – despite the Three Connect software saying I had been
connected to the network, the dongle light being light blue etc.
Absolute garbage. Every time I have phoned them up to complain and
to see what the problem is I have been told there is no local issue
they are aware of and you have to sit through all the patronising
advice, such as being told to clear history, make sure “work
offline” isn’t ticked etc – I’m sure they
do all this just to deter people calling them. They don’t
have any solutions to these recurring problems, but I have now had
enough and will be moving onto another provider ASAP. If I am not
getting satisfactory service am I able to rip up my contract and
not pay them another penny?
Rating:
Reviewed by KATE on 10/03/2011
3 dongle is a load of ****. i spend more time trying to reconnect
than I do on the internet.
Rating:
Reviewed by Chantelle on 09/03/2011
I'm so annoyed with this service it's awful and after reading other
reviews it's seems the half hour phone call to the Indian call centre
was a waste of time :( told me work in my area!! Bla bla we live
close to Felixstowe port who are also owned by same company as 3
so you would think our service would be good in are area credited
my account which I prob won't use and the cost the call from my
mobile will cost me will prob be double that!!! Very disappointed
with being fed a loud of lies I've been told!!! Terrible I will
be taking a visit to my local three store at least I can understand
them!!
Rating:
Reviewed by Sarah on 04/03/2011
This service is absolute rubbish, for 4 months now the services
have been hit and miss sometimes i cant use my internet for days
at a time, they just keep fobbing me off with some rubbish about
work being carried out, waiting for parts for the mast, the snow
has damaged the mast, they keep giving me free credit but whats
the use when i cant use it, thankfully i am pay as you go so i shall
do what i have been threatening to do for months and leave they
can shove their dongle, sky are coming on the 11th march to save
me from these morons ive had enough
Rating:
Reviewed by cheese toastie on 02/03/2011
DOWN AGAIN NO COVERAGE IN THE GATESHEAD OR NEWCASTLE AREA 2ND DAY
NOW
Rating:
Reviewed by Kristian on 27/02/2011
Have been on 30 day contract since 09. Used to get 2 meg & intermitant
periods where it crawled for 2-3 weeks then went back to 2 meg.
Since Xmas it's clear speed has been restricted, now getting 1/4
meg at best alot of time slower than dial-up 11kpbs which is unusable.
Had enough decided to cancel. Heard they have Indian call centre
and companies give you hard sell if you try to cancel. Tactic was
to give excuse I lost job, hopefully won't get sales. Wrong had
£6 credit on phone before call, they keep putting you on hold and
each time they come back they go straight into sales. Each time
told them lost job can't afford they take no notice and put you
on hold. Lost count No. times they did this, the last time they
came off hold they even had the nerve to suggest I transfer it to
another family member. One time I was on hold I was cut off, had
run out of credit although didn't realise at time. I went to redial
last number called and a completely different No. displayed to the
0843 No. I had phoned. Luckily they phoned back because if they
didn't the call would of cost £15 just to cancel because I was on
phone for 35 minutes total. Figured out later one of the occasions
I was on hold line went totally dead, was just about to rephone
when they came back. I realised that they had transferred call onto
a premium rate No. without any warning once they knew I wanted to
cancel to fleece more cash out of you. Have put my cancellation
into writing by recorded letter as proof I gave them notice. Paying
£10 more and going back to landline. BE AWARE they are well dodgy.
Rating:
Reviewed by W on 25/02/2011
Appalling customer service, the staff member I spoke to in the Three
shop was rude and unhelpful. The signal strength is good where I
live, but the data throughput is derisory. I used to get better
speeds on a 28.8k GVC modem in 1994-5. Now Three want me to pay
5p a minute on a call to cancel the contract - very unhappy. I'll
be going elsewhere.
Rating:
Reviewed by dave on 25/02/2011
I have been a three broadband user for a few years. Yes it can be slow, but I am often in a place where I get no signal from anyone except O2. The problem I now have is this. In the past with three I could swap my sim between my phone and my USB modem. It kept separate running totals of the broadband and telephone elements. if I bought a £10 topup and redeemed it I could put £10 towards broadband and £5 towards calls. I cannot do this now as I am expected to immediately apply my topups towards the broadband. They appear to, OK have, changed the rules. There is no place on the site to redeem a voucher and then use it for phone calls as buying a minimum £2 topup only gives a day of broadband and it doesnt say what will happen to he other £8 (held in limbo until you redeem another chunk of it on broadband??). I do not need a second sim just for phoning. I don't do both simultaneously. I now have a £10 topup voucher that I am unwilling to use at the moment as the website doesn't say what will happen to the excess. I cannot find the 'terms and conditions' page at all so have no idea what I would be committing to if I do redeem the voucher. I do not expect to have to chase round on the phone or via emails to obtain information that should be up front. If I could rate them zero I most likely would in my present state of mind.
Rating:
Reviewed by RRS on 25/02/2011
Worst internet provider Ive ever had. Not only do you pay through the nose (£25 for a mere 7gig allowance is criminal) but the service is terrible. Most times I count myself extremely lucky if the connection lasts more than 30minutes, the majority of the time I lose connection before the 10minute point. Frustrating to the point my blood boils and am constantly on the verge of bouncing the USB modem off a wall. Please, anyone reading this, if you were considering using 3Connect, DONT! If you like your sanity, spend your money elsewhere.
Rating:
Reviewed by andre on 24/02/2011
i signed up to this 3 dongle thing, i was told instore if i wanted
to cancel all i had to do was call back instore and cancel as lomg
as i give 28 days notice. sound fair? i thought so too, try and
cancel see just how hard it is. im very surprised that i can get
on-line now to leave negative feedback. go out and buy a dentists
drill and drill your teeth with no pain relief and see how long
you stick it..................stay away from this company at all
costs
Rating:
Reviewed by rich on 24/02/2011
I had a good service a month last year before november but it seems
to be very bad. I ran some tests and there seems to be a lot of
timeouts until about 11pm. Luckly I have only one months notice
period to disconnect and when I tried they reduced the monthly charge
from £15 to £11. I think they are starting to have serious problems
on the network so I will be leaving soon.
Rating:
Reviewed by stu on 22/02/2011
22 minutes into a download and its downloaded 4.7 megabytes not impressed at all
Rating:
Reviewed by Stuart on 22/02/2011
I'm sorry but the 3 Network is absolutely useless. Intermittent
connections of 20 seconds or less, a 5Mb file taking 26 minutes
and 8 reconnects! All this took place after midnight when supposedly
their network is 'less busier' than during the day. I tried their
help pages (A joke by the way) and had a call from one of their
representatives who ran me through all the usual "Flush the DNS
cache" etc. They then tried to blame my OS and the many programs
I might have been running however it is only a week old and only
8 extra programs on it. Update windows, yeah right, good luck with
connections for those then eh. Still the problem persists and no
steady connection whatsoever. Needless to say once this months allowance
has finished I'll not be renewing it ever again.
Rating:
Reviewed by gohan661 on 20/02/2011
I do not know why there are so many negative reviews i simply have
not had a problem with the service. It is fast enough to play lag
free MMORPGs which frankly is amazing from a mobile dongle. 15 gig
for 15 quid is amazing. Only 1 page i found i cant load and that
is Yahoo homepage but i can still log into mail by typing uk.mail.yahoo
I understand i am in Birmingham but i constantly have max hspa signal
but it also worked on a random hilltop in Shropshire and in prestatyne
Wales. There does seem to be some network reset that happens about
0230 everyday where you cant connect for 10 mins but that's acceptable
Rating:
Reviewed by brandon on 19/02/2011
we took out a two year contract for mobile broadband and computer in 2008 we had a billing problem with them they tried to charge for two contracts,india cancelled one but this took over three months to sort out even though they took the money we had no internet connection, we informed them that we would'nt continue with them at contract end but they continued to bill me for internet even sent in debt collectors...this is on going..service ok..staff cant speek english and dont listen i wouldnt advise my worst enemy to use 3
Rating:
Reviewed by Alison on 19/02/2011
I have tried using this all over the north of England and recently in the south too. Service is appalling wherever I use it. Speaking to 3 is a nightmare. Stick to the leading networks for all your mobile needs - 02, Orange, Vodafone, T-Mobile. Anyone but 3.
Rating:
Reviewed by Kelsey on 18/02/2011
Very poor, i will regret this decision for the whole 2 years i've
signed the contract for! Waste of time, takes forever to load a
page, you'll be waiting a good ten minutes and then it loses signal!!!
When i bought it i was told i was in a very good signal area, well
f this is good i don't even want to know what's bad!!!! I would
not recommend to anyone...
Rating:
Reviewed by Rob on 17/02/2011
I bought a pay as you go 3 mobile dongle to use on my desktop pc
while waiting for home broadband to be installed. I was actually
very happy with the speed and signal I received although I only
used the dongle for a few weeks and only in one place. It was also
very easy to install the software, get started and check my current
balance. I make regular video calls on skype and I found a couple
of hours a day was enough to drain most of my 7GB starting charge
in only a couple of weeks. For this reason the dongle is not a cost
effective replacement for home broadband unless the user is only
an occasional browser.
Rating:
Reviewed by Zarren on 15/02/2011
Sneaky little f&&*£^s. Been ringing up and complaining about the
speed of the service and was told a new mast is being installed
and I should see major improvements on my speed. The new mast goes
up and my browsing speed improves but then I started to notice my
download speed was extremely slow between 5pm till 11pm. I phoned
up about this and was spun a tall story about propagationn of the
new mast and they would see how it goes. But then I read an article
published in November 2010 that said three had just started to throttle
downloads at peak times. !!! Thats not what I signed up for ! There
was nothing in the small print of my contract that suggests that
my download speed would be restricted at any time ! So I'm going
to cancel my contract. Three sucks !!! Anyone else been experiencing
the speed restrictions ?
Rating:
Reviewed by linda on 15/02/2011
I have had the 3 dongle since october and have to say it was an
improvement on my tmobile dongle! Once in a while i get bad days
where it is impossible to load just about anything, but my service
is good most of the time. The max download speed i have achived
is about 170kbs/s, but i didn't get that from tmobile except on
a couple of occassions. Overall for me the service has been quite
good (minus the few bad days)and compared to my old one an improvement.
Perhaps it is down to a mast location issue or maybe there are more
people joining the 3 service which in turn may be slowing it down
(i was told that is what happened with tmobile?) either way i think
they should be trying to resolve the issue and if people cant use
the service they should offer them a refund! Also your usb port
could be what is slowing the dongle down! My daughters pc does not
get fast speeds from my dongle, but her usb ports are not so good.
On my pc i cant use the second port as i only get slow sppeds from
it yet the first port never gives me any bother at all. Hope this
helps.
Rating:
Reviewed by Lisa on 13/02/2011
40 minutes trying to log into yahoo and still no joy. My phone did
it straight away. 3 represent everything wrong with rip-off Britain.
This sort of thing happens time and time again, never get it explained
and never get an apology. Disgraceful service!
Rating:
Reviewed by bonzo on 12/02/2011
In the last 12 months,or so, the 3 network seems to have improved
quite considerably in my area & i now get reasonable speed,most
of the time,but there are still times when i can't get anything
at all,& have to give up on my mobile dongle & use other means of
internet connection.
Rating:
Reviewed by David Hateley on 11/02/2011
Very very poor, sometimes works, then other times no network or
no service , keeps dropping out of 3G into hdspa or whatever it
is then i cant do nothing until it returns to 3g wish id got me
another 02 dongle was better than 3 mobile i wont buy another 3
mobile broadband dongle again. I reccomend people stay away from
it.
Rating:
Reviewed by Ed on 11/02/2011
This is a response to the previous comment on the forum.of course I can't account for the low speeds in your area.I am no more in control of that than the tides.I accept your point that the speed can be variable-mine has been as low as 300k in the past,and at certain times of the day lower still.the point I have been making all along is that if you consider how long the fibre optic cables that carry fixed line broadband have been in situ,then compare that to the handfull of years dongles have been around,there is no contest.equally,I am not naļve or blinkered enough to accept that the networks have a responsibility to uphold what they advertise,and in many cases mobile broadband has fallen short.my overall view is that although there are drawbacks to the service,and maybe you shouldn't have to tweak this and that and perhaps it should just work,every person in the land could cite an example of something pc-related which requires some semblance of effort to make it w ork.if that weren't the case and things never improved,we would all be on penny farthings or living in caves still.I say well done to 3 for having the gumption to hold their hands up and say,"this is what it does well,and this is where we could do better etc".I can only base my opinion on my own experiences,and for the most part they have been positive.I just think that peoples expectations far outweigh what the service is designed to provide.there are not many services that you can run for ten quid a month and be able to knock on the head as and when.try an internet cafe.its impersonal,expensive and only open for limited hours.for those who abhor 3,try O2 and you will soon be back.
Rating:
Reviewed by Paul on 08/02/2011
Noticed dates on reviews.All of the non existant service complained
about, I went through in 2009.If you are looking for work,there
must be a job with mast maintenance as they have been on it for
3yrs that I know of. Also,I notice the guy in India is still keeping
people in front of their computers for an hour for what must be
his own amusement.
Rating:
Reviewed by Peter Price on 08/02/2011
3 mobile is the worst possible Internet provider on this earth....low
signal, slower then dial up speed, outrageous data charges, bill
duplicates, service suspensions, signal blackouts, pages timing
out, unable to download, super slow download speeds anything that
u can have as a bad Internet service you will have with three.....never
EVER buy three mobile broadband...Not even as a last result...for
the past 18 months not 1ce have i ever been satisfied with my three
service..i will never recommended or use three mobile internet ever
again.....GOOD RIDIENCE THREE MOBILE BROADBAND
Rating:
Reviewed by Simon on 06/02/2011
Maybe Ed the Mobile Broadband Guru can tell me why speeds have been awful for the past week with no explanation from 3. I did a BBC download last night beginning at 2.40am which never exceeded 30 kilobytes per second? I'd suggest it has nothing to do with embryonic technology in its infancy, but a terrible company with a terrible reputation taking full advantage of weak and ineffective regulation.
Rating:
Reviewed by Jane Grace on 05/02/2011
Do NOT go near mobile broadband on £ for your desktop whatever you
do!! I have had the misfortune to be tied into this rubbish network
for 24 months and am counting the days till I can cancel and get
a decent connection. In nearly 2years I have never been able to
download anything, watch 1player or even youtube. It has been a
total waste of money but I should have known better as I had a phone
once and that was rubbish as well!!.I tell everybody to get a decent
network and leave this alone ...
Rating:
Reviewed by martin on 04/02/2011
I have had my 3 mobile dongle for nearly 2 years now but after about
a month ive experienced nothing but problems. These have been quite
mix, from 'no service' to 'no network'. Then, when I was connected
, I would be disconnected 10 seconds later which would happen continually.
Or if my signal was connected I was unable to obtain a server. After
becoming so frustrated at paying for a service which was not being
provided I refused to continue with the contract, only to recieve
threatening letters from 3 .Does anyone know of a product that can
be legally sold that fails completely to deliver the service it
is being paid for ? Imagine paying for a car that broke down every
day, refused to start or drove for 20 metres , stopped , drove again,
etc etc. I recently tried to use the 3 dongle with my Power Mac
. Need I say more ?
Rating:
Reviewed by Ed on 02/02/2011
Once again it appears i need to play devil`s advocate on this forum.Of course mobile broadband is in an embryonic form-it has been in existence since 2007-hardly three score years and ten.Anyone with a gleam of common sense to call their own realises that a)3G coverage is variable and b)the rising tide of data usage by smartphones(this includes all you self-proclaimed iphone/android/blackberry users,of which i am one)is going to have an impact on bandwidth/availability of network resources.Here`s an interesting stat-36% of all the data sent/received on o2`s network is used by 3% of their subscriber base.And the moral?All the harbingers of doom who expect parity between MBB dongles and their access-all-areas ADSL connections are living in cloud cuckoo land.Mobile broadband has its limitations,but then what doesn`t?Some people would go to a car dealership and start whinging because the nice looking girl on the car adverts doesn`t come free with the mats,the road tax and the full tank of fuel!3 is good,it works well and i for one like the service.So you have to deal with overseas call centres-hardly life in the workhouse.Do your own research,get a 3sim(that way you can call on 500 for free if all else fails)and DON`T commit to 18 months and then start with the sob stories.....
Rating:
Reviewed by big girl on 01/02/2011
i have been with 3 for mobile broadband for a year n a half n only
used it for light use n ive been though 3 dongles they r very flimbsy
n break very very easily which makes connecting very difficult and
i find they are generally slow and tedious and compared to broadband
it is very expensive on pay as you go, even though i very rarely
use my internet ive gave in n just got broadband i wouldnt recomend
3 mobile broadband
Rating:
Reviewed by Real Talk on 31/01/2011
@ Ed 30/12/2010 @Bill 27/12/2010 Get real folks, people bought these dongles and expected the good speeds because thats how they were advertised. It doesn't matter if the technology and concept as a whole is in it's "infancy". The technology is nothing new, if anything it is relatively old and we experience bad connections only because of living in a monetary system. In as little as a couple minutes we could all be receiving the best connections available, only limited by our actual network signal and nothing else. We could be HSDPA 24/7 but we're not because of deliberate throttling. It's a con through and through, and they only reason these companies get away with is because of capital gain.
Rating:
Reviewed by AJ on 29/01/2011
I have to be honest I'm very impressed. I didn't think it would
be as good as it is. I bought my payg dongle for £30 inc 3gb of
data and from the moment I plugged it in it's been brilliant. I
work away a lot in hotels so this is a great thing for me. I've
not yet been in a place where i don't get superfast speeds. my 3gb
ran out so I bought a new payg sim from ebay for £6.99 with another
3gb that lasts 3 months again. nobody can ever beat that kind of
value- cheaper than the 24 month contracts. I can only speak as
I find and its brilliant. Im happy- its cheap, fast and it works.
No complaints here A******
Rating:
Reviewed by CoffinDodger on 28/01/2011
All I can say is that the speed is non existent. Extremely slow
download speed of ~ 30-40kbps. Latency or ping as it's called, averages
anywhere between 170-300. I've seen it as high as 450 to a server
in Maidenhead. Yes, I've done the 7.2 update, got it by a window
facing where the mast is supposedly located... no difference. Glad
I have landline based equipment arriving soon. This modem is history...
Rating:
Reviewed by Luke on 22/01/2011
In N. London, I get 5 bars and H (highspeed) connection... great? No, download speed aroun 40kpbs, slower than dial up. Is a scam, dont buy it
Rating:
Reviewed by Luke on 22/01/2011
Rubbish. In North London, the MIFI shows I have 5 bars and H (high-speed
signal). Great, should be flying ? No, I get 30Kbps download speed,
literally, slower than dial-up :-( It's quite simply a shameless
rip-off
Rating:
Reviewed by Parnell on 21/01/2011
When i first got 3g i was hesitant getting a contract but thought
i have used the dongle topup so everything should be ok,i have good
connection where i live.First 2months where good but has gone downhill
ever since, even when i have more then half my allowance left it
goes so slow and iam using a new laptop so the laptop is not the
problem.All i can recommend to anyone thinking of getting the 15gb
dongle is dont waste your money.
Rating:
Reviewed by Jimmer on 19/01/2011
Well, I've had it with Vodafone and have moved over to Three by
debranding my Vodafone K3565 modem. This is a very easy thing to
do. The K3565 is actually a Huawei E160 modem with Vodafone software
stuck on it which prevents you from using other networks. To unlock
the modem, enabling you to insert SIMs from other networks and use
their services with your Vodafone modem, all you have to do is to
replace the software on the modem with a non-specific version of
Huawei's Mobile Partner software and there you go! I've just bought
a Three Data SIM with 3GB data allowance good for 3 Months - Yes!
Three months! - changed the APN to 3internet and connected to the
Three network instantly. Five bars of signal strength and speeds
as good as Vodafone. Plus... and get this... the Three Data SIM
cost me £5.00. Dump Vodafone, rebrand your dongle and move over
to Three. A much better service at an unbeatable price! * The 5
Stars are for Three by the way *
Rating:
Reviewed by vareen on 19/01/2011
pathetically slow and horrible customer service summarizes my experience
with 3 broadband. I am using it as I dont want any long term contracts.
Rating:
Reviewed by DVS on 19/01/2011
I am staying in Leeds and I have to say that 3 Mobile Broadband
is very very bad. I also use the service in London and here too
its the same story. It is very very slow and it is being advertised
as 7.2 MBPS while i get only 30 /40 KBPS which is a huge difference.
Rating:
Reviewed by Karl on 17/01/2011
I know it's late afternoon and I shouldn't expect the best speeds
but I am downloading and watching the speed drop further and further
as the download progresses. Started off at 300 kps and is now at
30-35 average. It's been showing an hour or so to go for the last
45 mins as the speed falls further and further. Browsing pages,
well I can forget about that during downloads unless it's middle
of the night or early morning. Not impressed.
Rating:
Reviewed by Pebbles on 17/01/2011
Tomasz, you say you are surprised by the 3 bashing going on? Perhaps
you are just extremely lucky? Having been bouncing e-mails and phone
calls back and forwards with their exceptionally rude customer service
abusers for the past 4 months I have finally managed to cancel my
contract. I will never ever use them again. Reading through the
comments I am not the only one. Again, why is the minimum 1 star?
It should be zero.
Rating:
Reviewed by Aidan on 17/01/2011
I was a pay as you go customer of 3 and all I can say is thank god I chose not to sign up to a contract. They have been having constant outages of internet services in London for months as they perform 'maintenance' to the network. I have contacted their help lines on a regular basis only to be disappointed each time... I changed to Vodafone and have had no problems whatsoever.
Rating:
Reviewed by Fuzzy on 17/01/2011
Great for the first month excellent connection, then the problems
started, Tech support really not very good at all, send you round
in circles can never answer a simple question, such a shame because
when the connection is good it is very very fast, all tech support
seem to do is make excuses
Rating:
Reviewed by ste on 13/01/2011
i have been using a 3 dongle for the past 18 months. the 1st 15
months i couldn't fault 3 for the service. but the past 3 months
i have seen the service decline to the point where i'm going to
close my account. my connection never used to cut. in the last week
i've found myself having to reconnect every 10 minutes yet it states
i always have full signal. i thought it was my laptop so i tried
it on my girlfriends new laptop and the same things happening. reading
various recent comments on sites like this i've noticed a lot of
customers are having the same issues as myself. if you had asked
me a couple of months ago i'd of given 5 stars. the last month in
particular has been shocking.
Rating:
Reviewed by Tomasz on 13/01/2011
I was surprised to see all the 3 bashing going on here. I have their
MiFi using it mainly in CM23 and CB2 postcodes, and it is very fast
(consistently 1-3 MBps). I tried other networks and none compares.
Customer service has also largely improved - couple of years ago
it was indeed horrid, but now it is quite all right. Overall I think
the bad opinion here is probably somewhat unfounded, but I guess
it largely depends on the area you live in so your mileage may vary.
Rating:
Reviewed by Mal on 12/01/2011
I normally don't write internet reviews, but this time I was compelled.
I wanted to help others by warning them of this truly horrid service,
but I see that many others on this site have already beat me to
it. I live in Zone 2 London, so relatively central, and the only
time I have really been able to get decent service though 3 mobile
broadband is after midnight or on a very quiet day like xmas. I
have spent hours on the phone with Indian customer service, who
keeps reassuring me that the service in my area will be fixed in
a few days time [after finally admitting that it is their problem
and not some stupid thing like the cache on my browser], but it
never is. I visited Carphone warehouse and the guy told me that
3 has been saying the service would be improved for the last 3 years!
I now have Vodafone and while it gives only 3GB vs 5GB with 3 on
the 15 quid monthly rolling contract, at least it works! I wish
I hadn't wasted so much time with this horrid network, and wanted
to warn others about it...if there was 0 stars, that's what I would
give it...
Rating:
Reviewed by Sarah on 09/01/2011
Im in wales, and have not had connection for two days!! Anyone else?
Rating:
Reviewed by R Fuller on 09/01/2011
Very slow since christmas. Unusable most evenings.
Rating:
Reviewed by orange phone user on 09/01/2011
Under normal circumstances I would compose and send this review
with a 3 internet connection but because it's unusable for the eighth
night running I can't. It isn't an outage because I connect successfully
every time I try but nothing works for several hours each night.
I'm still waiting for 3 to tell me why I have to use my orange phone
to get online instead of their dongle.
Rating:
Reviewed by JOHN on 09/01/2011
I too am having issues with connecting in the Wales area. Please
can someone look into whats going on with three's mobile broadband
in the Wales area!
Rating:
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Consumer Reviews from other websites (182 reviews) 3 Mobile Broadband Reviews at Mobile Phones UK (182 reviews)
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