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Virgin Media
Product Rating  
Virgin Media offers a choice of more than 100 digital TV channels via cable. An optional V+ service lets you record TV digitally and pause or rewind live TV, similar to the Sky+ service. High Definition TV is also available as an option. There is also a subscription service for accessing a library of movies and popular series.
Virgin Media Consumer Reviews
(6 reviews)
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Reviewed by jenny on 11/01/2010
Been with them for years - pure laziness on my part - have been rubbish throughout the years. Now I am off
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Reviewed by Cassie on 11/12/2009
Used be with Sky for years and changed to Virgin when I moved house; I wanted a cheaper service. I got exactly that cheap and everything that is associated with it - poor service, 3 attempts at failed or dodgy installations, rude customer services, constant service disruption and slow (up to 10MB) broadband speeds!!!! Can't wait to leave and go back to Sky.......
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Reviewed by Toni on 10/10/2009
Virgin Media's package prices are extortionate, They're call centres are in India, you wait in queues for anything up to 20 minutes and then told you're through to Sandra or Trevor who struggle to understand you if you're speaking in english. If you get through to customer services here in England 97% of the customer service staff are rude and arrogant and wouldn't know customer care if it smacked them in the face. Twice I have been overcharged when paying a bill over the phone and not mistakenly overcharged but blatantly lied to. This was proved when I rang back to query it and the next operator tells me it quite clearly states on the screen, which is the old balance and which is the new. This happened when the new bill was read and I got a reminder that the old bill was still outstanding. I phoned up to make a payment and the new balance was added to the old and I am told I am paying arrears and a late payment charge, I even queried the old bill and was told all these amounts and the late payment charge I then paid it and later when I found the old bill I phoned back I was told I had paid the new bill also. This was the new bill I had not received yet. Also on the 24/7 free landline calls u need to be very wary, as they are adding new numbers that are not included in the free calls. My own doctors have one of these numbers and I'm charged approx £1.50 each time I make a call. Hence high phone bills. Sky are very reasonably priced you can have their full package now even if you have a virgin media phone line you do not need to be a BT customer which is what used to put customers off. And their customer service staff do not blatantly lie to and overcharge customers (this is just a virgin media speciality). Give them a try if you're not being treated properly at Virgin Media. They couldn't be any worse anyway.
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Reviewed by Gigi on 01/07/2008
This score is an average for the different services. We have the Virgin cable TV, broadband and telephone package. The TV is reasonable but prone to glitches; the decoder has had to be changed, but generally it's acceptable. No trouble with broadband yet. But the telephone - we had techinical problems dogging us for ages leaving us with no phone for weeks. Just trying to get through to customer services is a nightmare. But the real agony begins when you do finally get through. Nothing quite matches the rage and fury you feel having to explain to three different call centre operators in India about a wiring fault in Hertfordshire. When the engineer turned up he said he was looking for another job because he was so fed up with the customer service division. He didn't fix the fault by the way, we had to get another engineer to come and repair the repair, with a repeat of the call centre nightmare first. Be warned.
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Reviewed by bob loblaw on 27/04/2008
outstanding! after a free phone call i was offered an excellent package that sky could not even compete with. great value for money, superlative customer service and excellent products. can't recommend highly enough.
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Reviewed by shamyl jawdokimov on 19/12/2007
simply rubbish.....do not bother unless you want to loose your hair!
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