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Orange Broadband
Product Rating   
Orange offer a range of broadband internet and home phone packages. Download speeds start at 2 Mbps and go as high as 8 Mbps, depending on the option you choose. The more expensive options allow for unlimited downloads. You will need to have a BT phone line, and you will continue to pay line rental to BT. A minimum contract length applies.
Orange Broadband Consumer Reviews
(12 reviews)
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Reviewed by Jamie Underwood on 06/10/2011
Really really bad. Gaming is impossible and I don't even torrent or download. Pay for 8meg and we get 1.5 meg at times, it's absolutely atrocious. Was with Freeserve which switched to Wanadoo and now Orange. The customer service is terrible, scripted response that do not help one bit, they don't seem to understand the issue. That being said I'm switching to Virgin Media 30 meg :) Orange can quite frankly fu.. well, you know what's coming.
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Reviewed by Sam Fletcher on 23/04/2011
After being with orange for 1 year It was time to leave, but wait! Orange and now doing twenty meg for £5 due to me having an orange phone. This cant be true. It was, I pay £5 for 20mb. Well apparently... Turns out I'm now stuck with the same old 0.8 meg download and 0.2 upload with 20% packet loss. Gaming isn't fun. So after a lot of calls I managed to get someone more competent than a man than can barely describe why Im complaining at a 300 ping. Apparently thats really good for the 21st century. They told me and No word of a lie " My tropical fish tank was interrupting with the signal." I have had enough of this. I have an A level in Computing Programming and theory. I am more qualified and more knowledgeable to be in the support centre. They thought the problem was that we didnt have a BT Phone line.... Hello I have been with you for 2 years. This company needs to close. The only time I ever get onto a English Man with an ounce of knowledge is when I ask to cut my contract short. Speeds will never improve. They told me I couldn't receive more than 2 meg, Yet on one day when I complained I suddenly shot up to 15 meg. This is disgusting customer service and needs to stop.
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Reviewed by Sandra Beven on 04/11/2010
I was with freeserve/wanadoo which was taken over by Orange. The internet connection has been appalling over the last 12 months, and it seems every time we complained the service improved..but only for a couple of weeks. The Indian call centre staff, although polite, are difficult to understand and it takes ages to get through.Was quite relieved my contract is running out and made arrangements to transfer to another company. Orange were all of a sudden extremely willing to discuss problems, offer cut price deals, etc, etc. but we turned them down. Would rather pay more and have a decent service.Once we received the MAC code from them, they have practically cut our internet off several times a day. We go on for 5 minutes then get cut off for 15. As a protest I cancelled my final direct debit.What is the point of paying for a 'service' they are not providing? They could not contact us fast enough to start 'shouting to the rooftops' about our failure to comply with contractural agreeements....strange how they are not so keen on the customer doing the same to them....anyhow VERY relieved to get shot of this company and would advise anyone never to use them.
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Reviewed by Bobby on 16/09/2010
Near to the end of the contract and in last months bill i've been charged an extra £35 or more for going over my usage. There's no way i've used as much as they're saying. So because of that they've put a cap on my usage and now it's awfully slow. It's been slow in the past many times, for several days and kept losing connection, but this is just unbelievable. When i finally get through to them on the phone i might be able to find out happened, but from reading other people's reviews it doesn't look like anything will get sorted and it will just be an expensive phone call. It's not helped by that, because i can't browse the internet as before, i can't ask for advice on websites, unless i want to spent a few hours doing that waiting for everything to load.
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Reviewed by AndyT on 23/08/2010
Been with Orange since it was in the Freeserve days. Not had many issues with them but only staying with them because the industry as a whole seems to be pretty bad one way or the other, so I may be jumping to a worse provider! I too have tackled them on broadband costs and succeeded with price reductions from the original £23 of 10 years ago down to about £10 now. I got annoyed with BT putting costs up and service levels down, and put my calls and landline rentals with Orange, who were offering a better price. Then after 3 months they put the price up to what BT wanted to charge anyway! A couple of things to watch - 1, Orange actually own the modem, so if you have a problem, it is their problem. I had a faulty modem a while ago which they did replace (after a 20 minute call to India of course!). 2, If you decide to leave, check the terms and conditions small print. My friends got caught with a disconnection fee of about £80, and couldn't have a MAC code until they paid it...... Overall, if I was starting out now, and know what I do about their service, I would avoid Orange.
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Reviewed by Mark Adams on 15/07/2010
I have been a Freeserve/Wanadoo/Orange customer since 1998. I upgraded to Oranges "unlimited" package, only to find out it's NOT unlimited (just 5Gb/month), which is NOT quoted anywhere. Now I have been cut to 512mbps for 3 months without warning for going over an unwritten limit! Bye-bye Orange. Rating ZERO. www.orange-broadband.net for the truth...
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Reviewed by Paul Grey on 18/02/2010
*AVOID AT ALL COST* Connection - supposed to be 8 mb. Evenings its almost like the old dial up networking. Sporadic connection - kept losing connection. I explained that our service was not fit for purpose. Hours on the phone - one department then another. NO change. I got so fed up I then refused to pay unless they addressed the issue. No change. So I stopped paying and emailed to explain why. After a 2 month deadlock they suspended the service. Fair enough you might think. After legal advice I find out that I may be able to contest contract, its difficult and expensive and courts take a dim view of people refusing to pay. Also quality of service is debatable - terms of payment are not. Advised to pay the fees. So I agreed to pay the 2 months on condition they restore the service. I pay 2 months - plus they charge me a month in advance as I defaulted. Because of the date they cant actually take the money for 3 another weeks ! What ? Who ever heard of a company who cant process a payment until a certain date. I offered to pay by cheque but by the time they recieve it and its cleared and processed it will still be at least 2+ weeks. So I paid by cheque. They then tell me they will recommence connection 4 weeks after the cheque has cleared.(6 weeks without internet connection - and of course you are still paying for connection in that period.) So they have the money - I have no internet connection. On top of this they put me down as a payment default which has effected my credit rating. How would I rate Orange. Unfortunatly they dont give a 0. A zero, a zilch. Dont go near them.
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Reviewed by Sally on 27/12/2009
They took my money out of my bank this month then cut my internet off the next day so that i would ring their call centre in India & they always take 20 minutes before anyone will speak to you because they are making money from your call & then after a while they connect you up again & send an email questionaire for you to tell them how good they are at sorting out your problem & when i told them i wasnt happy about it they cut me off for a whole 24 hours & since then it's on & off whenever they feel like it. I rang the number to cancel my broadband & give 30 days notice but as soon as they realised i was going to cancel the woman on the end of the phone started saying "i cant hear you". Then she said to someone else in her office in a smarmy way, "Oh dear, there's nobody there!" & cut me off & they charged me £2.20 for that call & every call i make to them costs over £2.00 & also they say you cant cancel your broadband by letter, it's got to be by phone & thats why she cut me off & they also take the money out of your bank as if it is a direct debit when you have never set one up & just keep taking it. The internet is really slow a lot of the time & it has got even slower since i complained to them & now i cant even get some of the games that i got before on here & also everyone i know that has been with this company over the years has had trouble with them.
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Reviewed by Ray on 07/08/2009
My broadband went off, rang customer services (indian call center), then went through the scripted response. Still no broadband, this went on for 12 WEEKS, my broadband never came back on. Bought myself out of the contract, appalling service and they don't care till your on the verge of leaving. YOU HAVE BEEN WARNED.
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Reviewed by Truth on 15/07/2009
During peak times (6pm-midnight), orange broadband, simply put, is terrible. Considering an 2mb connection takes over a minute to simply connect to google it says alot...i suffer from packetloss, flash videos online load ever so slowly, if im lucky. Customer service is terrible, connection speeds are not as they are advertised : avoid orange.
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Reviewed by Been great just great to me. on 21/02/2009
I would never leave these people. I pay £17.99 a month for 8meg. some nights I am downloading at over 910kb/s. Once, for about 10 seconds it 1.1mb/sec am-blooody-azing. I get all the time calls for free. Not just weekends. The secret, phone and ask for your mac code. Tell them someone else is cheaper and they will knock your rental down. I havn't phoned them with this for about 18 months as don't want to push my luck. I download films, pop vids, mp3's and never get any complaints at all. Do that to BT even if on unlimited and they will start crying and charge you extra. They hate you using bandwidth do BT. Unlimited yeh right, no such thing with them. I love them..Plus if you do have a prob. you get to speak to someone in Delhi, great not.
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Reviewed by Charles on 05/11/2008
I don't know where to start. This service is a utter shambles, long ago when it was "freeserve" we signed up to it but since it's changed from "Wanadoo" to "Orange" our price is up to £24.99 for a stand alone 1MBPS connection. This is disgusting I can't belive the brassed necked idiots think they can make me part with that cash for this. Everyone else is offering it like for £10 if not less. They refuse to upgrade us and our internet equipment like the modem and filiters is really old! If they do offer you a good contract, watch out they will tie you into strange contract that it's akward to get out off.
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