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Hotpoint FF4DX Consumer Reviews (68 reviews)Write a review of the Hotpoint FF4DX! Please share your experiences to help other people choose the product that's best for them. This is a review site, not a forum, so please don't just ask questions. Please do not use swear words or offensive language, and please, no advertising! Reviewed by Kate Colquhoun on 20/01/2012I've had this appliance since Dec 2010. It is RUBBISH and so it Hotpoint. I've now suffered through two Christmas's of breakdowns, lost two freezer fulls of food and wasted so much time on hopeless helplines and listened to so many 'engineers' give this or that explanation for why this piece of garbage fails to work ... I am aware of the electrical faults on it, but apparently mine isn't one of the models affected. However, periodically, especially in cold weather (both Christmas's) the freezer fails. This, I am now told is due to the compressor shutting down if the ambient room temperature the applicance is kept in falls below 10C. I lived in a rural location until July this year My kitchen was at the far end of the house and frequently the temperature in it would fall at night to only 1-2C once the heathing had gone off. I also often travel abroad and switch off the heating in my house. I CANNOT guarentee to constantly heat my kitchen to a temperature of 10C so the F/F will continue to work. This is ridiculous. I moved house in summer last year and now live in a suburban, well insulated home with an internal garage. The quaddro lives in the garage now. The temperature in it falls to around 2-3C at night. The quaddro apparently will not work at below 10C. This is CRAZY. My previous F/Fs was a Bosch. It worked for 12 years in my kitchen, my garage and my very cold outbuildings. I also had a Zanussi F/F for extra storage. That too worked in the outbuildings for over 10 years. I've told Tesco Direct who sold me this rubbish that I want my money back so that I can buy a proper F/F. They can do whatever they want with this piece of rubbish which is really only fit to act as a (albeit very nice looking) storage cupboard. Urhhhh £600+ worth of unreliable service for less than a year and hours of tortuous 'interactions' with various customer service (no service whatseoever) desks and hopeless Indesit engineers - it makes my blood boil. Why can't they just be honest and stop taking people's money for goods that clearly are 'not fit for purpose'. Avoid, AVOID, AVOID Rating:   Reviewed by M Burns on 19/01/2012 Having rang the hotpoint cust relations 08448 242526 they have now agreed To repair free of charge saving me £180 before taking out warranty ring This number 1st it may save you £. Rating: Reviewed by M burns on 19/01/2012 My fridge is 14 mnths old And the fridge has stopped cooling ive been warned about The door fault but hotpoint are refusing to come out and repair for less than £104 They offered me another option pay £14.99 a month for 12 months an they will repair And give me another years gaurantee. So after 14 months my fridge has broken and hotpoint Are refusing to repair? Any ideas where to go next from here? Rating: Reviewed by lyle on 15/01/2012 Got our fridge freezer delivered 12.02.2010. Nearly two years on and the fridge compartment is not cooling.. Dont have insurance on the fridge but can anyone tell me if this would be down to the so called design fault on the door and can it be fixed without having to get an engineer out... Rating: Reviewed by lynn bibby on 14/01/2012 my hotpoint qauadro fridge freezer makes loud humming noise from time to time appliance 6 months old Rating: Reviewed by khalil on 05/11/2011 This may be of particular interest to Lynne. We bought this unit in the summer of 2009 from Argos and have had problems from day 1.We paid £700 with the warranty. It arrived with fine scratches to the top drawer and the right hand door. I rang Hotpoint and they said they would replace both doors. The engineer arrived a week later to replace these door but didn`t have a clue how to fit them saying he had never fit one before. The doors arrived bare so everything had to be swapped over. He finally figured out how to fit them and left with the "door open" alarm sounding.We were told it was due to the fridge warming up and would stop shortly. The alarm remained on continuously and the fridge was not cooling so i rang Hotpoint and i was told they would replace the fridge freezer.The alarm sounded day and night. The new unit was delivered a few days later and just like the previous one, fine scratches on the top freezer door. This was replaced without any problems after a further engineers visit. No further problems until may 2011 when we noticed some marks around the top freezer drawer handle.We monitored these and they appeared to be getting worse.These marks looked similar to what you would get on a cars alloy wheel, caused by a reaction of metals, these were under the lacquer.I searched the internet to see if anyone else had had this problem.No mention of this but plenty of info on the door wire fault.I checked my unit and found that my wire was also chaffed. I rang hotpoint and was told the top door would be replaced free but i would have to pay for the freezer door as it was out of warranty.I told them i wasn`t happy as i beleived it was due to the materials used.After a long argument i was told someone would ring me back. A lady called Margaret called about an hour later and said the engineer would look at it when he comes to repair the faulty/dangerous door wire.The engineer confirmed the blemish was due to faulty material and would be replaced without charge.This was then replaced soon after. Yesterday, whilst cleaning the unit,my wife noticed a similar stain on the top right door.I rang Hotpoint told them about this and they said it would be dealt with without any charge.No objections whatsoever!i asked if this was a known concern and was told it wasn`t.An engineer is due to visit this week.It appears to me Hotpoint are aware of this. We haven`t had any breakdowns on this unit but the finish is very poor.£700 is a lot of money for a fridge freezer and the quality just isn`t there. Rating: Reviewed by sarah on 31/10/2011 hey the bottom line is dont buy this unit. it looks lovely but hides a nightmare of breakdowns. The original issue was related to the wiring in the door which blew the circuit board. The engeneers replaced both but to no avial as the unit still didnt work. They replaced everything ie., seals, circuit board again, baffles, control panel etc. It took 3mths and ok it kind of works except that the internal yellow temp lights keep flashing. I lost the will to live and could not bear the thought of going through another 3mths until this morning. It took 15mins of waiting on the phone que for customer service to answer. the upshot is they are sending an engineer - for free - to have a look. by the way this unit was bought in March 2009. sorry for the rant. Rating: Reviewed by julie on 28/09/2011 Thanks Michael, My FF blew last night and i called indesit today, had not looked on here so took out there warranty at £148.00 even asked if there was a fault with this ff and was told no!!! about 2 hours later a lady called me to say there was a problem and an engineer would be calling Friday with new parts for my freezer free of charge, I am going to call them tomorrow and tell them i want a new ff and compensation for all the food i have lost. Thanks to every one on here for adding your posts Rating: Reviewed by James from Romsey on 16/09/2011 Mine was delivered 10 minutes ago, not even plugged in as it needs to settle and already the right fridge door makes a loud clock when it's opened. Just going to call John Lewis to collect now. Rating: Reviewed by Katie on 16/09/2011 I have had my fridge freezer for about 2 years now. The same thing happened with the wire on my l/h fridge door, after many phone calls and complaints Hotpoint finally came out too replace door and board. My fridge was again working!! Now the fridge part just stops cooling light still works. I have to turn it all off empty it and let it defrost then turn it back on 24hours later. This is happening all the time now. This fridge is rubbish any pointers on how to approach this problem with Hotpoint?? Rating: Reviewed by lynne on 25/08/2011 door showing blemish under handle only 13 months old compained and told nothing can be done as it is only cosmetic but seeing i bought it for its appearance i am not best pleased any one else had this problem Rating: Reviewed by Rachel on 18/08/2011 The flashing lights are to warn that the freezer temperature has dropped - if the green one isn't flashing food should be ok but do check... My drawer was not fully shut overnight - it's good to have the warning system as I've now reset (turn the freezer to off and then back up again) and made sure everything is ok in the freezer. Rating: Reviewed by janet on 20/07/2011 my superchill and fast freeze lights are flashing permanently and my freezer isnt freezing the foods completely... upto now my fridge freezer has been fab no problems at all bought it in 2010.. Rating: Reviewed by Michelle on 20/06/2011 You are all lucky that you live in the UK. Our fride door blew 6 weeks ago and we are still waiting. Hotpoint would not even speak to me about it, as we live in the Channel Islands. They told me to call their repair agent here, which we did and they are still trying to fix it. We have had a new door and 2 x circuit boards, which has still not fixed the problem. We are very frustrated and disappointed that Hotpoint will not deal with us and having no recourse as we live outside of the UK. We are still waiting for another circuit board to be sent from the UK. So what happens if that doesn't work? It will be interesting to see what Hotpoint are prepared to do, if the engineer is unble to fix it!! Rating: Reviewed by Rachel on 17/06/2011 Thank you so much Michael - I have just organised a replacement for my broken F/F following your advice - couldn't believe it when I saw the bare wires in the door... shocking. To be fair, though, customer service was good and, once I indicated I wasn't interested in replacement parts and wanted the thing gone from my house as it's a hazard, there was no argument at all. Just have to have the same model, but I love the F/F so am happy with that, as long as the fault is fixed in the new model, which she indicated it was. Rating: Reviewed by Michael on 01/06/2011 Common Door Fault! We bought this appliance in July 2009 because my wife was really taken by its appearance and design. I usually spec Bosch / Siemens appliances because they are well-built and durable, and I usually avoid the bells and whistles top-of-the-range models because it usually means that there is more to go expensively wrong. However, my wife would not be dissuaded on this occasion and the fridge-freezer did meet our requirements nicely. After a bit of research on UK Whitegoods and other websites, it became apparent that there were no adverse comments listed, so we took the plunge. We didn't take out an extended warranty because I don't believe that they provide value for money, but we did register for the free five year parts guarantee. I have to say that in the nearly two years we have owned it, it has performed superbly. That was until last Thursday evening, the 26th of May 2011... The usual scenario, I shut the doors and the appliance went BANG! Green flashing power light - upon consulting the manual, It became apparent that "The appliance is not operating correctly. Contact the Technical Assistance Centre." Yeah, cheers for that, Hotpoint! The interior light had stopped working, the compressor was silent and the fans didn't spin up, although I did hear refrigerant circulating. I have to thank all of you on this site who have communicated your experiences with this model, because after reading the comments and tales of woe on here, my course of action the following morning was clear. I called the helpline number shortly after opening time at 8.00 am on Friday the 27th May. This is the first point of contact and you will probably get through to some uncaring drone who just wants to log your call and details. Don't bother ranting and raving - it won't do you any good. Just stay polite and calm, and give the address and other details when you are asked for them. When you are asked towards the end of the conversation what the problem is, simply say that the appliance has failed because of the COMMON DOOR FAULT. They'll probably pretend that they don't know what you're talking about, so explain in more detail about the KNOWN DESIGN FAULT with the cable insulation failing in the left hand door and shorting out, and throw in that the problem is all over the Internet for good measure. This drone will then tell you that "someone" from the correct department will call you on the number you gave shortly. That's fine, that's the way they work. Politely say goodbye an d hang up. Probably within a couple of hours, you'll get a call back from customer services. She'll confirm your details and tell you that the fault can be repaired by one of their engineers at no cost. The lady I spoke with actually gave me the earliest date for an engineer visit as Friday 3rd of June. I let her finish and then politely told her that I knew that this was a common design fault, that I knew that the cable in later versions had been re-designed to prevent recurrence, that I didn't want a repair, the unit was HAZARDOUS, and that I wanted a new appliance with the design flaw rectified. I couldn't believe it when she replied "so you want a new one, then?" Yes I do, said I. She told me that another department would contact me shortly to arrange the swap-out. I pressed for compensation for loss of food and we agreed a price of £50. A couple of hours later around 1.30pm, I got a call from another lady to arrange the swap-out for today, Wednesday 1st June. They sent me a text yesterday with a 3 hour delivery slot and then called me to confirm the details. A brand new appliance was delivered and unpacked at 8.30am this morning, and the faulty unit was taken away. Oh, and the postie's just been with a £50 Sainsburys voucher from Indesit. :D The new fridge is up and running as I type, and I've shaved two days off the earliest engineer visit they could give me. You only have to read some of the horror stories on here to realise that a repair will probably take a lot more than one visit, so the moral of the story is stick to your guns. In warranty or out, you are entitled to a new appliance and Hotpoint know this I'll be checking the cable periodically for signs of wear, but aside from that, the fridge has worked well up to last Thursday and I'm happy with the level of service and communication I've had from the manufacturer over this fault. If it hadn't have been for the design flaw, it would be 5 stars from me. Rating: Reviewed by carolyn on 23/05/2011 rubbish thats all i can say i got a shock on sunday at the fridge blew up in my hand it could have been a lot worse my house could have burned down be very careful when buying!!!!!!!!!!!!!!! Rating: Reviewed by lesley Cairns on 21/05/2011 I am very keen to buy a hotpoint quadrio but am horrified by the posts on this site. Does anyone know if hotpoint has addressed the problem? The latest post is the 3rd of May for goodness sake. I like the size and shape of the Quadrio and particularily the drawer freezer so I'd be grateful for any info. Thank you Rating: Reviewed by emmaamanda on 03/05/2011 Hotpoint you should be ashamed!! I have had exactly the same problem as everyone else - I went to shut the L/H door last night and bang it blew all the electrics. Having contacted Hotpoint this morning they knew exactly what parts to order from my description of what happened and asked what colour the appliance was. Not being that switched on first thing on a morning the penny eventually dropped that they have known about this fault all along. Unfortunately for me I now have to wait 8 days for a repair?? After speaking to someone at their Customer Resolutions Department they said they were sincerely sorry for my predicament but they were not planning to recall the product as not every F/F has this fault - how do they know are they psychic. Next time will buy a bog standard fridge freezer and not a Hotpoint or Indesit. Rating: Reviewed by patrick Caerphilly on 30/03/2011 superchill and superfreeze lights flashing permanently, no matter what they are set at. Rating: Reviewed by mph on 19/03/2011 Looks good, but who wants to be electrocuted. Ours went pop as I shut the door this morning. Looked and found same problem as mentioned by many others - bare wires visible and cut through in the LH door top hinge. Cannot believe this has not been subject of a safety recall. Ours is about 3 years old and Hotpoint after sales number started with wanting to charge us £100plus - at which point I said I was unhappy and not willing to pay and he lost interest and gave me a customer service number to call. Surprise surprise found they only work Mon to fri. Have sent an email via their website so we'll see what happens. Rating: Reviewed by Toni on 26/02/2011 Have the same problem my f/f blew last night checked the wires on L/H door as everyone says on reviews and its severed nearly in two!! Am not impressed as the offices are shut till monday morning, ive had to throw everything in the bin and my f/f is already starting to smell funny even with the doors/drawers open, what ever you do DO NOT BUY THIS F/F!! After seeing all these reviews im now getting onto watchdog also, these f/f should have been a recall. Id never buy a Hotpoint appliance again i have nothing but trouble with them (Aquarius+ washing machine also had two years and has broken down nearly every month since ive had it) Rating: Reviewed by mike on 08/02/2011 Same problem, kept shorting our circuit board until I realised the left hand door was causing it. Hotpoint came out and changed the door all free of charge after a week, but it did take some effort to get them to admit this was a design fault and undertake everything free of charge. I'm sure they would have happily taken my money for an extended warranty and then fixed it! Rating: Reviewed by Mark Langley on 04/02/2011 Great looking fridge freezer. Ours went bang too, shortly after the warranty expired. Called Hotpoint, they obviously know the fault and sent someone out to fix it for free. He changed the door & circuit board. Still not working but will be back the next working day. For something out of warranty i found Hotpoint to be very reasonable. As long as its sorted im happy. Been a bit of an inconvenience but there are far worse things that happen in life! Rating: Reviewed by Daz on 17/01/2011 What a load of xxxx do not get one blow up 1/1/2011 now 17/1 still not fixed they have ripped the floring and dented the door !!! Rating: Reviewed by Yummum on 18/11/2010 Our Quadrio just done the same thing, just over a year old. Blew the main fuses in the house. We couldn't work out what the problem was until we saw the fried wires at the top of the right hand door. Was getting electric shocks off it. Fridge/freeze defrosted. Very dangerous, should have been a recall on it. We rang Hotpoint even though we're not under a warranty. They're sending someone out, but not until Tuesday then I have to stay in most of the day. Watchdog here we come. Rating: Reviewed by RnR on 07/11/2010 I've had Quadrio for just over 2 years. no problems until about a week ago. Now it beeps and the internal light doesn't turn on when the door is open (both bulbs checked and ok), however the warning lights aren't flashing so it's not defrosting. The problem is intermittent, sometimes it beeps a couple of times every 10 minutes, sometimes it beeps continually for hours on end (turning off and back on again only gives 5 minues respite). The internal lights sometimes works but flickers/buzzes and doesn't turn off even when the doors are shut (camera phone in fridge proved this). Then it'll work ok for a few hours before the whole things starts again, it's driving me mad! The cable in the LH door appears ok so it's appears not to be the common fault described on here. Fridge out of warranty so big bill expected. Will not buy Hotpoint again Rating: Reviewed by yummy_mummy on 13/10/2010 I love this fridge freezer & never had any problems with it until last night. I heard a Bang when I shut the LH door. The fridge light stopped working & there was a burning smell. O/H had a look & noticed that wire on LH door was severed & part of the circuit board was burnt out. Rang Hotpoint today and they were planning sending someone out Tuesday to repair free of charge as it's a known design fault. Got callback about 10 mins later to say that parts are out of stock so they are sending me out a brand new fridge freezer which I didn't expect. Now the freezer is slowly starting to defrost (thankfully I haven't done my freezer shop this week or I'd be gutted). As long as they keep their promise of a new f/freezer I cannot fault their customer service in this instance. Thanks to previous posts here it was so much easier to determine what the problem was. Thanks! x Rating: Reviewed by Cbcgcv6 on 05/10/2010 Do not touch with a barge pole . Mine blew 26/08/10. Was just over a year old. Have had 2 x new doors. New baffle and board also door catch. The engineer was told by tech guy to cable tie cable down. Fridge has since stopped working again. Now hotpoint and x warranty company arguing over replacement confirmation. I've informed local trading standards who were very interested in the health and safety aspect of it. Do a recall hotpoint .£ 800 worth of junk. If they fit a new part u have to defrost freezer as well so loose food again . Rating: Reviewed by simon on 22/09/2010 Back again (last time) - hotpoint came out today and fitted new door (with bigger cable and redesigned clip), all seems aok, working fine and free of charge - they have also put a 90 extended warrantee on it too, for free - so, if you do have this problem happen to you... hopefully you will get a satisfactory outcome - good luck. Rating: Reviewed by simon on 14/09/2010 OK - I'm back again (previous 10/09/10) didn't come to fix it on the day they said - we had a phone call the morning they were supposed to come to say the new door the engineer was due to fit was 'damaged', and they would have to re schedule for 1 week later..hmmmmm. Will wait and see how it turns out - will let you know..... Rating: Reviewed by Rachel Nash on 13/09/2010 we got this fridge 2 years ago and have had hotpoint out 5 times already and every time the same problem, it makes rally loud noises and beeps contantly evan though the door is shut and also light doesnt stop flashing they said its ice bulding up at behind the bored in the freezer and im rally fed up just called them today and they said they would call me back and its been 3 hours no call theres a suprise, i am going to demand a new fridge a difrent one a better one or i am going to take them to cort its jus to expencive to keep getting them out to fix it im fed up Rating: Reviewed by simon on 10/09/2010 Have loved our fidge freezer for the last 15 months and now the rcd/electrics kept tripping out - very frustrating!! Thanks to this site we found the problem (cable broken in door shorting out) spoke to trading standards who said write to the shop where we got it (would take ages), so phoned hotpoint direct, explained the problem (design fault) refused to be put through to book an engineer (costly as out of warrenty), but insisted on talking to someone else in customer services, and eventually got put through to "Alison" who was very helpful and has booked an engineer fo come and fix it with an upgraded door/cable/hinge mechanism in 4 days time for FREE. Got the impression that she has been put on this fault task specially to deal with it - will wait and see if everything goes to plan next week, but if it does then I will be satisfied with their responce to this problem. I could complain about the inconvenience etc, but fortunately have a back up fridge in the gar age (otherwise would have been a total nightmare) - if you don't hear from us again, it all went to plan..... Rating: Reviewed by lorraine on 04/09/2010 Nobody should need to take out an extended warranty. The Sale of Goods Act (and the Consumer Protection Act) covers defective products and there is no time limit other than what is 'reasonable'. This would be at least 3-5 years in the case of a large electrical appliamce. DO NOT take out extended warranties, but insist on your rights with the retailer. Rating: Reviewed by Pat on 20/08/2010 I posted a review here on 21/01/2010 and as suggested by the consumer direct people I got in touch with the Trader (or whoever sold it to you)in my case Comet and within a few days they were in touch again offering me a new freezer up to the cost of what I paid. Please try this. Rating: Reviewed by Paul on 18/08/2010 Also got the same problem with the cable in the door, ours went bang this morning and the cable at the top of the LH door has been burnt through into 2 halves. The fridge is 14 months old and I have phoned hotpoint today and have had to take out an extended warrenty at £130 for an extra 12 months. The engineer is coming in 5 days time. Rating: Reviewed by James on 09/08/2010 I bought a Hotpoint Quadrio fridge freezer in 2008 costing nearly £600. Today in August 2010 we heard a bang and it stopped working. There was black smoke and a strong smell of burning. The contents in the freezer section are now defrosting. We saw the electricity arcing around a bare wire in the left hand door. I am amazed that a company like Hotpoint is selling a product that is so unsafe not only from my own experience but also that of others whose misfortune I have been reading on this website. If this fault was known to Hotpoint then why were we not contacted to make this safe? This is worrying as it is suggested that profits are coming before health and safety. Rating: Reviewed by ken on 29/07/2010 14 month old quadrio fridge freezer went bang and stopped working, by the time engineer arrived several days later had lost about £100 of food (insurance excess £100 ). Wire broken, they charged me £169 to fix a design fault that had ruined £100 of my food, i was angry. Needed a new door, another weeks wait in a heat wave, really angry now. Have just read everybodys same problem. I am now fuming and going to get it on watchdog and take it to court after reading about electric shocks, i have a 3 year old child and it is blatently obvious this problem will happen again in a year or so. Rating: Reviewed by Kevin Tew on 25/07/2010 Had this fridgw freezer for 16 months and last night my daughter opened the fridge and BANG, trips the fuse out. So turned it back on and the internal light was flickering and eventually went out. Phoned hotpopint this morning and gave them the details of what happened and was told someone would ring me back that day, but didnt. The thing that gets my back up is that they know this is happening but still didnt tell me and left thinking they would send an engineer. But there is no need as they know what the problem is. Rephoned hotpoint to tell them i now know what the problem is after a quick 5 min search on the internet, and he said he could inform me if i was right because of confidellaty act. Hotpoint have now said they will ring me tomorrow, but not holding my breath. Do not buy this product as this is very dangorous. Rating: Reviewed by Dave D. on 16/07/2010 There is a wire which is visible at the smaller left-hand door top hinge. It provides power to the vertical hinged bar on the outer edge of the door which provides a sealing surface between the two doors when they are closed. The power is to warm the bar so that condensation doesn't form on it. You can feel that it is warm when the fridge is running. However, Hotpoint have used standard flex wire and over time, with the opening and closing of the door, this wire fails. At best it simply sits there with exposed wire and the bar goes cold. At worst, the bare wires touch the chassis of the fridge and the whole thing goes bang. I had my Quadrio repaired after it was 14 months old. The engineer said that the wire had been modified. Yes it had - with thicker, less flexible, wire. I'm no engineer, but surely a less flexible wire will tolerate less the constant flexing? Sure enough, I've noticed that, just after 4 months the outer casing of the wire has split and it wi ll be just a matter of time before the inner wires split. So, off to call Hotpoint.... Rating: Reviewed by Sherry on 29/06/2010 Update from my first call out back in April. I have had 4 engineers visits to fit a door handle to the new door they have scratched and dented both the doors now so they now need replacing. 1 Customer Services person said as fridge is working I can put up with no handle!!! I have yet a another call out booked for July which is 4 months on so good luck to you all when dealing with Hotpoint. All I can say is never again.!!!!!!!!!!!!! Rating: Reviewed by JH on 19/06/2010 Just settling down for the evening, electric went off, strong smell of burning. Circuit board has blown, dreadful smell of burning, surprise surprise wire in door hinge is severed. Had it 14 months. Rating: Reviewed by Sarah V on 13/06/2010 There still is an issue with left hand door severing wire. Mine went on thursday night 10th June, woke up on friday to find the fuse box had tripped, didnt realise it was the fridge until evening time on friday when i got some food out the fridge and it was warm to the touch. Phoned Hotpoint on saturday morning and was told that because it is a new model the call has to go to a specialist department that are only open mon to fri so someone will call me on monday (which is tomorrow) but i have since found these reviews so we shall see what they say tomorrow if they do ring me back or if i have to chase them. My fridge is 17 months old and i dont have the extended warranty. I will threaten them with everything i have from trading standards to watchdog until i get a satisfactory answer. Wish me luck and thank you to everybody on their reviews. Rating: Reviewed by Field Service Engineer on 10/06/2010 There WAS an issue with the top LH door hinge cover. This has now been resolved with a much larger conduit for the cable to run through. The cable supplies power to an anti condesation heater in the folding strip that separates the doors. The reason a new door is required is because the cable is hardwired to the heater, which is built into the door, and ends with a plug to the top board. To Gary Larkin - defrost completely - 2-3 days with freezer drawers open. This should cure it. The module may need reprogramming with a new defrost heater settings. Rating: Reviewed by Gerry Larkin on 06/06/2010 I have a hotpoint quadrio and the fridge part ain't cooling the light is working but not cooling the items has anyone else came across this problem and di hotpoint have a solution Rating: Reviewed by susan gilfillan on 03/06/2010 Bought this fridge freezer 18 months ago never seemed a very cool fridge. Came home on 1st June to find my electrics had tripped and the food in the freezer starting to defrost. Called Hotpoint customer services at 8.15 am on 2nd June for an engineer, they told me someone would be in touch, 7 hours later still no contact from Hotpoint. I ring again to be told an engineer would call next day. Engineer came 3rd June to tell me wire had broken on left hand door and he would be back on the 8th June ! This will make it 1 week with no fridge or freezer and we are having our heat wave. Thank goodness for this site as it has given me more knowledge about this problem.If this is a common fault surely the product should be recalled. Rating: Reviewed by joanne murray on 25/05/2010 Will someone please help me? After spending £600 on this fridge freezer it's not working properly. It keeps getting hot and all my food has gone off. I phoned hotpoint and they want me to pay £110 before they send anyone out. I don't know what to do. If they know there's a problem then why are thay still selling the thing? Rating: Reviewed by Jackie McK on 24/05/2010 Hotpoint FF4DX is a nightmare. I spend more time holding on the phone for customer services to book a repair engineer then anything else. The wiring in the door exploded. This product is faulty and apparently Hotpoint know about this problem but are trying to keep it all hush hush and its us the consumers who are suffering. This product is simply not fit for purpose it doesn't keep the food chilled in the fridge at all. The longest time my fridge has worked for since 26 april 2010 is 10 days! Don't buy it you'll be buying yourself a whole lot of trouble!! Rating: Reviewed by Alison Gilliland on 21/05/2010 I wish I had read the review before I called Hotpoint, I was sold the warranty also at £160. However after the engineer left I was suspicious and felt that this was a design fault. I asked my husband to check this electrically and the wire is live. Hotpoint on contact immediately refunded the £160. My local trading standards were very interested in this and are taking this matter up directly with Hotpoint om my behalf. The lawyer for my house insurance also mentioned corporate manslaughter and the HSE for anyone who sustained an electrocution this is a serious defect- there should be a product recall Hotpoint! Rating: Reviewed by Lorraine Turton on 21/05/2010 Have had this appliance just under 6 months and like others a severed wire in left hsnd door blew the cicuit boards and tripped house fuse,engineer came in 2 days and was very helpful but said parts out of stock,and even when repaired it will probably happen again so this is a known fault,have no idea when it will be repaired,or how long it will last.I agree with other comments about recall as it is not fit for purpose,and could in my opinion be dangerous Rating: Reviewed by kelly pearce on 14/05/2010 same problem wiring on door bang went the freezer i am now on my 3rd door same problem 3 times customer sevices what customer sevices stay away from hotpoint alltogether, emailed watchdog Rating: Reviewed by Sherry w on 06/05/2010 Update to previous review 25/4/2010. Spoke to Alison also who sent engineer on Wednesday but now have a door with no handle as engineer did not have the right alan key. No notifaction yet as to when handle will be replaced. Currently wondering if Watchdog would be interested in this what do others think Rating: Reviewed by Rita O on 01/05/2010 This was the worst appliance I ever bought. Purchased it last june. By July the service man was out with frost build up problem. He spent 2 hours melting ice with a hair dryer. A few months later problem with door wiring. Had to wait 3 weeks for replacement door. 5 days later gas leaked. Customer services were useless. Had to wait 4 weeks for acknowledgement that appliance was fatally flawed, given the run around for another 2 weeks until I finally got a refund. Appalling customer care, no one takes responsibility. Stay well away from this appliance, it is a nightmare. Customer care is a total fiasco Rating: Reviewed by Steve R on 30/04/2010 BANG !! closed left hand side door on 14 month old Fridge / freezer, fuse tripped in house, blown fuse in plug and control board on Fridge u/s due to wire being cut by hinge. Called hotpoint Monday spoke to Alison who confirmed design fault, engineer Friday morning with parts & no cost - Done. Couldn't be much better service than that. Rating: Reviewed by Sherry W on 25/04/2010 I have just experienced the same appalling problem as everyone else with the door wire being severed. As per the last person all Hotpoint did was sell my husband a warranty to cover a call out as the product is 16 months old. I was really pleased with my product until today and spent most of the day giving away all my food to family and friends. I will update all on how I fair with Hotpoint as so far I haven't even got an engineers visit. Rating: Reviewed by James G on 23/04/2010 Wow so many similar experiences of this appalling accident of a product. Hotpoint should be utterly ashamed of themselves. My fridge failed with a flash and a bang as the wire in the left hand door severed on 5th March. when i reported it to hotpoint, they sold me a £160 warranty. The next day they phoned me back and suggested I cancel it as they were aware of the fault and would fix it free of charge. So the debacle began.... Fitter showed up a week later, looked at it and deceided it needed a new door, ordered one and left. a week later another fitter brought a new door, fitted it and realised that a control circuit board needed replacing so ordered one and left. Another week later and another fitter calls, fits the board but cannot program it so leaves, 2 more weeks later and another fitter calls. he re-programmed the board told us that it was fixed and left. That was Thursday 22nd April, today Friday 23rd April the fridge is still not cold so i guess it still isn't fixed and now we'll have to wait another 2 weeks for another fitter to come and look and start the cycle again.....Junk!!! Do Not Buy Rating: Reviewed by Lisa Harrison - Updated on 19/04/2010 At last my fridge/freezer has been repaired. The engineer came out Thursday morning and after about 1 1/2 hours and taking various parts of the fridge apart to try to find out why the alarm sound wouldn't stop, he finally realised what it was. The new doors don't come with magnets which are housed in the top. He asked if I still had the old one(which I did luckily enough) so he managed to get the magnet out of the old one and in the new one. HURRAY - it works, but the door has to be pushed to really hard, otherwise the alarm starts to sound. We've been in contact with Hotpoint again today about the door being a different colour, and they have booked a replacement to be fitted on 28th of this month. Let's hope that it can now be rectified once and for all, only I don't have alot of faith in the wire fitting in the new door, as it doesn't seem any different to the original which severed. Rating: Reviewed by Jenny Meehan on 16/04/2010 Our fridge seemed warm in January, lights were not going off when door was shut. Husband recieved nasty electric shock from fridge door wire and circuit blew. Customer services at Hotpoint were unhelpful and rude. Took a long time for the engineer to arrive. New door and circuit board ordered, these took weeks and weeks to arrive and when i phoned up to ask they had no record of these parts being ordered for me and kept putting me through to other people until I reached the warehouse. It was like no one cared. Fridge was still just within warranty at this point... now out of warranty and making strange squeaks and clicks. If it breaks again Im going to leave it on a roundabout with a big banner saying " dont buy Hotpoint, they tried to electrocute me!" Really cross that this is a common problem and one that they are very aware about! This fridge is dangerous, noisy, unreliable and Hotpoint just want your money! Rating: Reviewed by Lisa Harrison on 14/04/2010 My fridge freezer broke down a month ago. It went with a really loud bang - like a shot gun going off, then a strong smell of burning, and in turn tripped the whole house !! I waited 2 WEEKS for an engineer to come out, and he told me that the wire had severed in the left hand door !! This had then caused the power board to blow. He ordered the parts and said Hotpoint would contact me once everything had been delivered. He returned this afternoon to repair it. A new door and a new power board. And guess what??? THE DOOR IS A DIFFERENT COLOUR !!! We told him it wasn't his fault, and that we would get back in touch with Hotpoint to see what they are willing to do about it. We now have a continual beeping sound. The engineer said that once the freezer is up to temperature, then it will stop, but it has been going on now for nearly 3 hours and is driving me crazy. We tried to telephone Hotpoint about the different coloured door, and were on hold for approx 10 mins, and then at 5pm sharp, they cut us off !!!!!! We rang back and surprise, surpeise, they were CLOSED. I will be ringing them first thing in the morning, and will post any updates. Rating: Reviewed by Karen on 02/04/2010 Hi, I am sooooo glad I have read these reviews. Our fridge freezer has also broken down - just out of warranty too. The wire mentioned on previous reviews is also broken. Thank you! Rating: Reviewed by Ian McIntosh on 19/03/2010 Hi my fridge freezer has broken down today 19th March 2010 tripping electrics etc and like most people I am just out 12 month warranty. As a result of reading your problems I went straight to the left hand door o check and suprise suprise there is a severed wire !! I have called Hotpoint and waiting for a call back. This is so obviously a design fault and therefore not fit for purpose has anyone had a replacement from Hotpoint ? Rating: Reviewed by Ian McIntosh on 19/03/2010 Up date Hotpoint Indesit have called me back and are sending an engineer free of charge to us Thursday 25th with a replacement door for our wire damaged Quadrio FF4DK ( Black Version ) Thanks to the other postings on here I had added weight behind my complaint to Hotpointquoting that this is obviously a design fault etc Thanks all Rating: Reviewed by Update on Quadrio saga on 13/02/2010 An update on my previous review... comet had agreed to repair my Quadrio for free and were waiting for parts then last friday I got a phone call to say they will replace the freezer up to the price I paid for it or I can put money to it if it costs more. Thank you Comet and no thanks to Hotpoint, their customer service or domestic and general insurance. Rating: Reviewed by Tricia on 10/02/2010 Fridge Freezer broke down on 17 Jan 2010, just after warranty expired (bought 28/12/2008, but not delivered till mid Jan 09). Fortunately was covered on insurance. Engineer came out and ordered 5 new parts, including left hand door, blaming it on a condensation problem. Still waiting for parts 4 weeks on. Receiving a replacement now, as insurance replaces if not repaired within 21 days of engineers visit. After reading other reviews, I have inspected the door wire and, yes, it is severed! Hope the design fault has been rectified on the replacement. Its impossible to be without a fridge freezer for so long. DO NOT BUY UNLESS THE FAULT HAS BEEN SORTED. Rating: Reviewed by Andrew Asquith on 07/02/2010 Wire on left hand door broke blowing all house fuses,Fridge now wont work.This is a serious design fault and someone could get a shock from this.for 600 pounds it should have lasted more than 14 months,keep clear of this fridge freezer it is not worth the money.When i do get it repaired how long before it goes again,its going to be an annual problem. Rating: Reviewed by Pat on 21/01/2010 Severed wire on left hand door tripped our electrics so had no applience from Dec 19th and am still waiting today January 21st. This must be a design fault but Hotpoint say no. Comet engineer out today (Consumer Direct suggested I contact the trader)...I didnt as it was just out of warrenty but I wrote to head office and am now getting a repair free of charge...though when I dont know. Rating: Reviewed by ian coleman on 11/01/2010 Door fault @342 days old. Fridge and freezer out of action. New LH door, pcb board + 2 other componants on back order after 1st engineer visit today(11/01/2010). Fault occurred on New Years Day!!! Told at least 10 days for one item to be available!!! Utter rubbish DO NOT BUY Rating: Reviewed by Maggie Fraser on 21/12/2009 Our appliance, less than 12m old, has broken down due to the action of the LH door severing a wire. Repairs are being very slow, customer services are dreadful. 30 doors are on order indicating to me that this is a common problem, supply of doors is at a snails pace holding up repair. I think there is a design fault and that there should be a product recall on this f/freezer. Rating:
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Combi Quadrio FF4DX
